Watts eye care charged me for a visit which I paid at the time of my visit then billed my insurance…read morecompany without my knowledge. They then billed me for an additional co pay. They DID NOT tell me at the time of my visit that additional charges would be billed. In my book that's double dipping. Shame on them and their book keeper Trisha for doing the right thing to correct the situation.

DR Kristin Baragona, is an excellent choice for an eye doctor. Both professional and knowledgeable…read morewith a friendly approach to providing the best needs for your eyes.

I can't remember the last time I had such a positive healthcare experience. I went to the Cambridge…read morelocation. Jackie at the front desk was so warm, welcoming, and engaged. She helped me navigate questions about insurance and clearly had my best interest at heart. Veenu Gill O.D. provided my care with the same warmth and efficiency. She answered my questions, explained what she was doing, and was incredibly thoughtful with her recommendations. Because of these two women (and Jessica, who was taking notes), my visit was easy, comfortable, and somehow enjoyable. Do yourself a favor and go to this location if you need care (or just a pair of glasses!). You'll be glad you did it from the moment you schedule the visit (great scheduling system) to when you walk out the door.

There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews…read morefor Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport !

No one is better than Eyes on Main. Kind, friendly and customer service at its best. Would never go…read moreanywhere else! A 10 in my book.

I am disappointed with the doctor at this location. My mother purchased glasses at this location…read moresix months ago. The glasses never worked, so she went back to Mass Eye & Ear to have them checked and found out they were not made to the prescription. When she called, the doctor yelled at her and said there was nothing she could do since it was over 90 days. I would recommend not going to this location. Thank you for your response. I am disappointed in your conversation with her on the phone earlier today. I will wait and see how this works out. But working in customer service I am mortified how you treated her on the phone today. So I am warning others that they may be yelled at if they do business with your location. But thank you for your response still does not change the 1 star review.

I used Ocean Optical to fill an eyeglass prescription and select frames, and they were super…read morefriendly and helpful. I highly recommend them. They have a fashion forward selection of frames, and the optical assistants will definitely help you to select a frame and offer advice on what looks best. (They wear a variety of fashionable frames themselves, which I think is a good sign!) They are also good at explaining certain technical details about what frames work and don't work for certain types of prescriptions. Also, I had a small problem with a lens in the glasses, and they were very helpful with troubleshooting it and correcting it. Note: Ocean Optical doesn't take VSP insurance, but I think they will help you to meet your price-point.

Wonderful selection of frames and sunglasses, but their hours are very inconvenient, they close at…read more2pm on Saturdays and aren't open on Sundays. I will be taking my business elsewhere.

Great experience at the Newburyport location where I was shown some pretty frames (hard to find…read morew/my narrow bridge- who wants to buy kid's frames!) from Chanel and Oliver Peoples and the woman who took care of me replaced nose pads on my current frames for free. Definitely look forward to returning when I'm ready to purchase new frames.

Meghan was great and very Astute. Excellent presentation and product (s). Meghan exemplified high…read moreskills in areas of business and management. I recommend this establishment of high end glasses and eyewear for All.

Hard for me to understand that some of these reviews are talking about the same place that I've…read moreexperienced . It will be 10 weeks this Monday since I had my eye exam and was fitted for my glasses . At the 4 week mark I called left a message and received no reply . I then called 6 more times . Sometimes they said they were closed and would get back to me (they didn't) sometimes these were times that were posted as open online. Other times it said they were with a patient and would get back to me they didn't There hours seem to be whatever they feel like . This week they were closed Monday open Tueday 2 to 6 closed Wed and Thursday Friday 2 to 6 and today Saturday they opened at 3:30 and now it's 4:46 and online says closing soon open Tuesday at 2 pm . Finally I've had to file a complaint with the Federal Trade Commission , the consumer division of the Mass Attorney General's office , and the customer service of my insurance company . I'm not exaggerating when I say this is my worst experience with a business

I'D GIVE ZERO STARS IF I COULD…read more My son needed new glasses and they take our new vision insurance. We had a prescription all he had to do was pick out some frames and place the order. We had to wait for 45 MINUTES for them to place his order. Then we were told it would take 10 days for the order to be completed. NO one had called to let me know if they were in so I called back 10 days later and the voicemail message said they were CLOSED FOR THE NEXT 2 WEEKS. Why couldn't they have told me that when I placed my order! WE ARE NEVER GOING BACK

Dave and Kristen are truly passionate about eyeglasses. Dealing with a local business versus a…read morechain store makes for a better experience. When they were able to cut a new lens for me in house turned a big problem into no problem.

STAY AWAY! READ REVIEWS BELOW "RUDE AND DISRESPECTFUL STAFF"…read moreI am now going to go into detail about the dispute that occurred today at the Eye Appeal Office. There was no space for it on the online form: 1) I left a message over the phone for the Eye Appeal office that I would prefer different nose pads on my glasses so that they would be prepared when I came to see Dr. Chung about my contact lenses. My complaint is not against the doctor; it is against David Thompson, the optician. 2) I was waiting for the doctor, and David Thompson asked for my glasses to change the nose pads. When he had my glasses in his hands he said loudly, "No one has ever asked to have these nose pads changed." I said simply, "Well, that's what I want." I did not yell, swear, or say anything more. 3) David Thompson then raised his voice again and told me not to speak rudely to him. Then, the whole office staff ( which is comprised of his daughter and girlfriend) started yelling at me! I was actually afraid. His girlfriend then chimed in that I had been rude to her also. See whether the reader thinks this is rude: My communication with her involved my being fitted with contact lenses. After Dr. Chung told me to put my contact lenses in, Thompson's girlfriend had me come to her station and told me to look in the mirror with my new glasses on to "see" if they looked okay. With both the contact lenses and glasses in, I couldn't see anything properly! I simply told her that I could not see, but she just wanted to continue, not answering me. I then simply said, "You don't understand what I mean." Again, I did not yell or swear. Apparently, she thought it was rude of me to express my frustration at not being able to see my new glasses with my contact lenses on. Apparently, she, like her boyfriend, David Thompson, has a very low threshold for anyone's opinion or slight criticism. I must add here that the three of them would have continued to be hostile and yell at me if I hadn't diffused the situation. I simply said, "You've made up your mind" and then started to chuckle. They were fortunately totally thrown off by this because, as I've said, they love to fight. I was grateful that my tactic worked. 4) Even before the whole staff starting yelling at me, David Thompson said to me, "I don't want to ever speak to you again." So, what recourse do I have but to file this complaint for my warranty services? If he won't speak to me, how can I receive services? Furthermore, with the temper he (and his girlfriend and daughter) exhibited, I am actually afraid of him and do not want any more dealings with him. Even if he consented to talk with me and supply the warranty promised, if need be, it would be a very uncomfortable and fear-inducing interaction. 5) Furthermore, it must be noted that his whole staff (again, his staff being his girlfriend and daughter) will obviously DENY what I am saying. It is them against me. These people are chomping at the bit to have a fight. 6) I have worn glasses since age 16 and had to visit doctors of optometry, optometrists, and opticians' offices on numerous occasions and never had any experience like this. Their behavior is totally unprofessional and defensive. 7) I have documented the receipt, which includes the $40 warranty on two pairs of glasses (total $80) and also included reviews on Healthgrades that include descriptions by other customers who describe David Thompson's angry and unprofessional behavior: He is "an atrocity and a hot headed loose canon." On more than one occasion, he swore at the customers and called them liars and was "very aggressive and unreasonable." 8) In addition to all this, either his daughter or girlfriend marked the place I look through in my glasses (I wear progressives for near and far vision) so that my ability to see properly is off, and I am looking through the wrong part of the lenses to see. Response to my original review (above) David Thompson responded to my extremely accurate review written in July of 2021. He is trying to make himself look good and reasonable. I have never had such a scary experience in my life. I should have called the police, but if I did, they would deny that they were yelling at me because they are all in cahoots because they are personally related to one another ( David T.; his girlfriend; and his daughter). David T. says he would honor my warranty, but he intimidates and yells at people so that the people he has treated this way would never dare to even enter his workplace. The opthalmologist was very good. If the optical shop was ever affiliated with Davis Vision, they no longer are. The person who wrote that David T. is a "loose canon" is absolutely correct. AI Overview: Learn more "Reviews for Eye Appeal products and optical centers are generally positive, though some reviewers have had less favorable experiences". I am one of the people who had a "less than favorable experience," and that's a supreme understatement in my case.

Dr Violette is the best and his staff are very helpful, they are proactive with insurance coverage…read more I have been a patient for more than 10 years! I would highly recommend them!

Terrible place. They just forgot to order my trial contacts. I called a couple weeks after my…read moreappointment and they insisted scripts with astigmatism just take longer. I then called again 6 weeks after and they told me he just forgot to order them. Absolutely ridiculous service. Bad patient care.

it was a great experience. they shared lots of knowledge and recommendation that worked perfectly…read morefor me uninterested in their customer- i got quoted a specific . i had visited Advanced Vision in Swampscott first and found their pricing to be very high and their staff unhelpful. i went to Marblehead Opticians and had the opposite experience. their pricing was significantly less and service was outstanding- i highly recommend them

This is the BEST place to get glasses ! Jim and Brian go above and beyond to make their customers'…read moreexperience the best it can possibly be! The glasses are beautiful , well made and relatively reasonably priced , and they make sure they fit perfectly . The BEST !!!!