Everyone has different experiences with tow companies and with so many factors at play (time of day, seasonal weather, location, tow volume) it's hard to find the right company in stressful situations. These guys sometimes get a bad rap because they contract with the City of Evanston for parking/traffic enforcement. They don't write the rules, they just follow the law and mandate assigned to them. If you're getting towed for an infraction, it's on you. I was left stranded for over three hours from my insurance company's tow dispatch service, so I called North Shore Towing and they came to my rescue. I needed a flatbed truck and there a fewer of these specialty tow trucks around ($$$$), so had to wait a 45 minutes, which still would have beaten the other tow company's arrival estimate by an hour. The dispatch guy was great and kept me updated on availability and arrival, he called me back! My tow operator Al immediately put me at ease upon arrival. My stress level dropped significantly, as he was super professional and very friendly. His upbeat demeanor is hard to find these days, so if your lucky enough the get Al on your next tow, count yourself blessed! read more

Terrible experience here. The staff are mean and will make you feel stupid if you call to ask them a question. They are not helpful, or nice. Their website says they are open 24/7. They will TOW 24/7 but if you need to pick your car up, THEY CLOSE AT 5PM. I was in an accident, and went to pick up my personal items before the vehicle was released to my insurance and they would not allow me to retrieve my items. They stated they could not allow anyone back there for security reasons since there was no one to escort me. When I came back to pick up my personal items, they merely waved me back to the lot: no escort, no gate on the lot. So much for security! They should have their hours clearly stated on their website and their staff should be knowledgeable enough to let people know this. It's a racket so they can charge $$ for the storage fee read more

I don't normally like to review small businesses, but I found this company to not care about my call at all. called them and stated I needed a flat bed. puts me on hold right away. then picks up minutes later badgering me about where I am. I try to get it together and he puts me on hold again without any pause in words. called back 5 minutes later and states he's too busy to talk to me because the cops are there. I respect the boys in blue, but why the heck would the dispatch think he's too busy to conduct business? I also used them before for a flatbed and thought their price was high. called a local competitor and had no problem getting dispatched. cheaper price. don't waste your time on poor personality and business ethics. read more

Probably one of the worst company for towing services in the Chicagoland area. Felipe and Sherri are very unprofessional when it comes to handling with customers service. They treat you with very little respect. I do not recommend this place to anyone. Please look for other options if you're looking for a good towing service!!! read more

$295 to get your car out for snow route? It's twice as much as Chicago residents pay! I can't believe city of Evanston uses this company.

predatory, towed me from a lot that was 25% full. I was there for 10 minutes before they towed, so someone at the Irish dance school has them on speed dial. Maybe they're related read more

This is a predatory towing company! They man the lot for Mt Zion Baptist Church in Evanston and while you are told by the pastor that you have time to go in to the assisted-living community and get a parking pass, that allows you to park in the lot they sit here and wait in the minute you walk away from your car they tell you immediately they're abusive they're rude. They lied to me repeatedly when they said that they don't do a predatory tow. They only wait for the church to call them. The pastor of the church told me differently and then the tow company told me that they're lying, and they need to repent, it is a big scam. They're just out here to make money and not take into consideration that walking into an assisted living community and getting the right paperwork that allows you to park in this lot might take a minute or two I walked into the assisted-living community at 1:22 and my car was towed at 1:28. read more

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My 18 year old let the battery run out on my Tesla. It died 2 feet too far from charger. He tried to take full responsibility so he called this towing company to tow the car to a Tesla dealer. They quoted him $250. The tow truck arrives hooks up the Tesla and proceeds to move it backward toward the charge station. My son informs the driver that he asked to have it towed to the dealer because you can't charge a dead Tesla. The guy tells him he isn't towing the car to the dealer and charges my son $280. My son tells him he was quoted $250 not $280. The guy says, "$280." So my son confirms, "You came to move my car back two feet for $280?" Driver says, "Yup." Now I say .. That's extortion! So my son literally crawled in the trunk of the Tesla with a blanket that I keep there, to keep warm because it was freezing out and both His Dad and I were working and unreachable. My son sat there waiting for 3 hours!!! Thank God my son was a boyscout as a kid and had some cold weather survival training! Thankfully he got ahold of me literally minutes before his phone died. Expensive lesson learned for my kid - Don't let the battery run out on mom's car, and DON'T EVER CALL OR RECCOMEND NORTHSHORE TOWING IN EVANSTON! My husband owns a body shop with his brother.. Note to the body shop.. DON'T EVER USE OR RECOMMEND NORTHSHORE TOWING. I think I'll post this story inside our shop. Anyway, I'm glad my kid tried to take responsibility but I'm sad because he felt violated because he felt helpless against the tow truck driver, and I'm angry that he was left to freeze by a tow service that was supposed to help! Read Darlene's review of a few months ago. She was quoted one price and charged more once the car was hooked up. #NORTHSHORETOWING #EXTORTION #RUDE read more

North Shore Towing - Proof of service/charge for moving my dead Tesla 2 feet! Guy refused to tow to requested dealership. - Towing Near Me - Evanston, Illinois

Called for a quick tow nearby. They said they would be right there and were on their way. 30 minutes later, nothing, no call, no answer at the business. When I finally reached them, they were very rude. Ended up getting a tow from another place much more quickly for 35% less. read more

These guys are terrible. Be warned that your vehicle would be damaged from their tows, and they would deny despite pictures taken. Staffs are rude and look like fresh out of incarceration. Don't deal with them read more

They did not tell me the price of the jump until the driver arrived. Yes, I should have asked but was not expecting $95. When I went to pay I was told there is an additional $5 for credit cards. C'mon be upfront with things like this. read more

The towing service was superb. I needed my car towed to a dealership on Saturday morning. I missed an early call from North Shore Towing regarding my appointment. When I called back, the dispatcher said that the driver will be back in an hour. Sure enough, the driver was back within an hour, picked up my car and dropped it off at the dealership. The whole process took 20 minutes from pick up to drop off. No delays no stress. Thank you. read more

Just got home with a great experience from a terrible situation of a flat tire. Eddie got in contact with me instantly. Called and made sure everything was set. Was more than accommodating to my request (keys left with car). Paid over text. So seamless and stress free. Prices were similar to other places I called but the phone operator at other places were extremely condescending but not at North Shore. THANK YOU EDDIE! read more

I would like to give this towing company a 5 start for the guy who is Eddie. he save my life. it was my first time accident happen when i was driving on the highway . i was wait for 2 hours on highway nigh time, it was cold , but finally he got me , Eddie was funny and make sure everything is good , he is very nicely and friendly, he make sure my car where good to relocated to and fix. it is a long story but finally he done a very wonderful job. i am very appreciation to him . Thanks God. save my life again . Thank you Eddie Jojo Z. read more

Had my 6 month old Ford Mustang EV towed because the car wouldn't charge. They arrived within 15 minutes of being notified by Ford's roadside assistance. Asked me to pull it out took the keys and I was done. He delivered the car to Brederman Ford without a hitch and on a flatbed. read more

Experience with North Shore over the years.. A 93 Chevrolet C 1500 pickup truck. Driving it for a while has fun driving it on I'm going project of customizing. Whenever I have breakdowns I think North Shore right away right away quick service.. Friendly staff. read more

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Eddie responded very quickly, was super helpful, and a joy to ride with. Thanks, Eddie!

When I got in accident my card was totally broken. So I was going to give away my car, I called these people. They made $200 cash Deal and take car. When driver came with truck he said he doesn't have cash they will send me a check in 5 business days. When I called them after 5 days these guys who picked up call said there is no car in record they took. And he started asking me question like , was it our company truck, how driver looked like. And when I gave him all information he hung up on me. But guess what after couple days When I called again and told them I've my garage camera recorded video. And it shows that one of their driver came and took my car. They got scared or something right away within a hour driver came and gave me my cash. Please be careful with these people. And always record video or photos. Other wise they will take your car. read more

Sheridan Rd. Both times they repaved it in the last year, I got a flat because Chicago doesn't know how to.. whatever.. So reading these other reviews and I see a lot of good stuff about Eddie. Well, he was the one to rescue me as I got a flat on Sheridan Rd and had to turn onto North Shore while I was helping my girlfriend, who was on vacation, locate a delivery of a drum set for her 17 year old son. No good deed goes unpunished.. lol I needed a tow because I didn't replace my spare from the last one less than a year ago. I know.. I'll get a new spare. Anyways.. back to Eddie. He is a Rockstar. I don't know what you pay him but it's not enough!! He was helpful, super nice, deserving of all the good reviews that name him including this one. Seriously North Shore towing, give this guy a raise! He is exactly the guy you want representing your company!!! No joke! Thank you Eddie!!! You made a fristrating experience less painful! Wish I could have tipped you but I was just going 2 miles from home to help my special lady and didn't think I needed cash on me. You rock Eddie! North Shore Towing: Give Eddie more money! read more

North Shore Towing - Eddie backing my car into my garage for me so the rim doesn't get damaged. Eddie = AWESOME!!! - Towing Near Me - Evanston, Illinois

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A big thank you to Eddie who was able to start our SUV after months of sitting. Eddie's response time was excellent and he called me with his status along the way. He was very professional and was able to resolve the problem very quickly. Eddie represents North Shore towing extremely well ! Thanks Eddie, Chris T. Highland Park read more

Brought the car home for a test drive and could not get it into gear in the garage. Apparent transmission problems. Eddie did an absolutely marvelous job of dealing with a difficult situation. He was very careful at all times, which was important since I did not yet own this car and it was going back via a tow truck. He seemed quite knowledgeable and explained what he was doing along the way. The tow truck experience was excellent even if the car purchase experience had definitely hit a bump in the road. read more

My experience with North Shore Towing absolitely deserves ***** Five Stars. The dispatcher was efficient and detailed. He connected with his driver, Eddie, promptly who immediatly called me to verify my location and see that I was safe. Arrival time... 10 minutes. (he actuelly arrived in 9 minutes) North Shore Towing is 100 % lucky to have Eddie as part of the team !!! Towing can be a difficult and dangerous job. Eddie ONLY dererves ***** Five Stars. He was professional, timely, organized and absolutely hard working. Glad to always recommend North Shore Towing and Eddie !!! read more

North shore is very lucky to have the best drivers in the business working for them , Eddie is THE MAN !! read more

Kenny is the MAN! He expertly got my car out of the garage despite the wheels being locked. He also prevented the skidmarks by suggesting I throw cold water and soap down next to the tires before he did the expertly crafted tow. Thank you! read more

Eddie showed up on time, was super helpful and took great care of my car. He even called me to let me know when it was dropped off successfully. He made the experience stress free and took great care of me. I am a huge fan. I would ask for Eddie every time. read more

https://imgur.com/gallery/TXLnULm incompetent. talked smack about tesla the whole ride. says tesla makes stupid cars incessantly. intercom radio can be heard with guys trash talking others. one phrase i heard was 'cut off his toes!' read more

Incredible rude staff, and unreliable. I even called 30 mins before my eta to see if there were any issues and they didnt mention anything. After 30 mins past my eta, turns out they had refused to send out the truck due to paperwork issues. Stay away at all costs read more

The company made good on a towing issue with Sheryl taking charge and yielding a customer-centric decision swiftly and judiciously. Immense thanks, Sheryl -- you're a consummate professional who understands the meaning of a customer's perception as his/her reality. Gratitude to you for keeping your word and making good. read more

North Shore Towing - Towing Near Me - Evanston, Illinois

This company deserves ZERO stars! Completely unprofessional and rude. They do not show up when they say. We had to reschedule for another day after they failed to show up the first time, and then they didn't show up the second day for a whole 2 hours! They kept saying 30 more minutes each time we called. On top of that, they are so rude and give you an attitude when they are the ones in the wrong. Do not bother with this company. Spare yourself the headache. read more

Worst company. Rude people. Just speechless how bad they are. I'm upset. Their tow guy is so rude.

Was told 1hr and after 3 hours waiting on the side of the road in 91° heat, they cancelled on me! What a bunch of hacks.. read more

North Shore Towing - Towing Near Me - Evanston, Illinois

Very unprofessional company. Patiently waited for 2 hours for someone to finally get to me only to be told they wouldn't be able to pick up my car since they had one already on top of the flat bed. Why sned out a driver that's already loaded to another job.. read more

Very rude and bad attitude. I do not recommend them. I'm trying to inquire if they have specific towing services for junk cara and they respond with ten million questions which I don't have the answer to. Then they have the audacity to give me attitude ...oh no...you just lost business buddy. read more

Under no circumstances would I recommend working with this company. This towing company was hired prior to me being on the board, but I have no idea why they were chosen. Over the course of two years, I've seen nonstop problems with the lots either not being patrolled or towing authorized cars. One time they even towed a car IN THE SAME DAY after it had already been paid and released. Although I tried to give them a shot since we were already contracted with them, things have continued to get worse. 1. Neighbors and strangers are constantly parking in our lot to the point where I am, personally, becoming more of a patrol parking officer than NorthShore, who we are paying. I looked at surveillance cameras one day and saw an unauthorized truck there for three hours and another car was parked in our lot for one hour. I never saw one patrol car go by during the time the truck or car was here. 2. Although NorthShore Towing has a contract that clearly states that the client has to supply hours for patrol, anytime you ask them when they patrol the lot, prepare to get vague answers about the amount of times they come in a day, the hours that they come or even if they come at all. If you choose "24/7," prepare for them to dance around the issue of what their schedule looks like. Pretty much expect to always have to call in when an unauthorized car is in your lot because they're definitely not going to do it. 3. I was told that they hustle people out of more money by keeping up old parking/towing signs in the lot but charging more. Towing companies are responsible for updating their own signs to reflect current rates because it would look extremely suspicious if the sign says one thing and the car owner gets to the lot and it says another. Although one owner on another property already got tricked into paying about $50 more because of this, I had to call to get them to change the sign. That's problematic, and the towing company should be first to notify me, not an owner on ANOTHER property. 4. If you can, avoid talking to Safet (general "office manager") at all costs. Although he knows he has a heavy accent, he will get an immediate attitude with you if you ask him to spell his name. Me asking him this one time resulted in him shouting "OH MY GOD!" I asked him about our contract, and he told me we hadn't paid for the annual contract since January. This is problematic on many levels. Why would NorthShore hire an "office manager" who is so bad at record-keeping that he would allow his patrol officers to come by for 10 straight months without EVER telling the company that they are late on payment. Had I not challenged their lack of patrolling, I wouldn't have had a clue that it was not paid by the property management company who was in charge of payments before I came aboard. And oddly, they allowed us to update contact information and parking spaces and board members without ever checking their records to see there has not been a payment for almost a year. Bob, as the owner, you definitely need a better record-keeper. In the middle of trying to narrow down payment as well as patrol hours, I was screamed at by Safet and Maria (a customer service rep, who up until this point I always thought was cool and never had a problem with her). Maria also seemed to take issue with another board member calling to ask reasonable questions about parking and then hung up the phone. I don't have the time nor the patience to teach a company how to do their job. After this conversation, we fired them. We will find a towing company that actually wants to do their job, not just say they're doing it. read more

If you need a tow, for gods sake, FIND A DIFFERENT COMPANY. This one is absolutely the worst I have ever come across. Below is my experience in total: -Geico contacted this "towing company " at 5:30 PM to get a tow truck out to the West Loop. They quoted me an ETA of 6:30 PM. -6:30 came and went, I had to call the North Shore to ask for an ETA. All the dispatcher told me was "We're running behind." No apology was offered, or even an empathetic tone. They estimated another 60-90 minutes. I asked them to call my number 5 minutes before they arrive so I can move the car out of the borrow garage. -At 8:30 PM I called North Shore again to ask for an ETA, it it had been over 3 hours since Geico originally contacted them. Again, I was met with a dismissive "We're still running really behind and it'll be about 60 minutes." Again, no apology given to a paying customer. -I immediately called Geico, who contacted North Shore. Geico relayed to me that North Shore "was having issues getting downtown." They assured me they would still be arriving shortly. -At 10 PM Geico called and said the tow truck driver was downstairs. My brother went down to talk to him while I moved the car out of the garage. The driver was attempting to DRIVE AWAY after finally arriving over 4 hours late because he said "the person is not answering". My brother said he had no missed calls, but the driver canceled anyways and drove away as I came out of the garage, not even willing to wait 1 minute. -I called North Shore to ask what number they were calling. They repeated back to me the incorrect number and said "that's the number Geico supplied." I was more than upset. The dispatcher Nikki (incredibly rude) made it seem like they were doing me a favor by towing my car and getting PAID to do it. Still no apology, simply blamed it on Geico. -I immediately called Geico and asked them for the contact information they have on file for me. They repeated back my correct number! This is a terrible towing company. There are many, many competitors in Chicagoland. Choose one of them over this joke of a company. I guarantee it can't be any worse. FYI: I have posted this same review on Google so people know how terrible this place is. read more

Check out the 1 Star reviews and you will see a pattern, the company is unprofessional. The company will take jobs and have you waiting for hours without sending a driver. This has happened to so many people. Worst towing experience ever, and unprofessional behavior. Do not for gods sake use this towing company. They had me waiting for over 5 hours and because Nicki, the worst dispatcher ever, took my number down wrong they left without getting my car. Nicki is rude, unprofessional, and should not be working with customers, she talks over you and when the mistake was hers she tried to blame it on us. If you have any other option please use it, and if you own this company, Nicki is costing you a lot of money. Very unprofessional in general read more

I wish I could give zero stars. First, they treated my car terribly, resulting in a flat tire that they didn't tell me about. I had to call AAA roadside assistance and was in a very dangerous situation driving with that tire. To make matters worse, the lady at the counter (don't know her name, on the large side, wears sweatpants and heavy eye makeup) was extremely rude! She told me off several times and had an extremely bad attitude. Terrible service and terrible day because of her. read more

After a frustrating wait for other towing companies to arrive, when North Shore Towing was contacted, they immediately dispatched Eddie, who took charge of the situation and made everything happen with a cheerful and positive attitude. He contacted us right away and told us he would be there in 15 minutes. He arrived on time and helped us with towing our car. We felt that our vehicle was in good hands. We would call North Shore and ask for Eddie if we have another need for a tow. read more

Very happy! Our car died while at a gas station. We were out of town and our daughter needed to get to the airport and was panicking!! North shore guaranteed they would pick up in 90 minutes and call me when they had it. Our daughter left the car and I held my breath. The guy who picked up called me to let me know he had it in under the 90 minutes and Bill at the office also called. Thank you!!! read more

Eddie the tow truck driver picked up our car fast and professional. He was so kind and knowledgeable. Thank you Eddie and North Shore Towing. read more