1 star for staff, Dr. Doyle is fine, he looked at my x-rays and my ankle, confirmed i was healing…read moreat each visit. I had the least experience with him, I'm rating everyone else. Scheduler doesn't explain charges, surprise bills show up weeks after visits of $120.00, just wondering how she charged me the initial amount I paid for, after the office visit for the ankle brace. I asked her how much it will be after my insurance coverage? She said $15, so I agreed. Just received the bill, 3 weeks later! I was scammed twice to buy a product they probably get for pennies. Talked to their person in charge of billing, she gave me a lesson, that it's my job to know what my policy covers. Okay! I called my insurance company, they were shocked that this office didn't bother to insurance verify. More over, they never even submitted a claim for the item. Not for this brace, not even for the boot I bought in January after my ankle was broken. I paid the amount I was told in the office, plus the "surprise" $121 emailed bill weeks after, that demands an online payment, with zero explanation. According to my insurance company, neither of these items were submitted for claims! Regardless if my policy covers the boot or the brace, they should have been submitted, AND explained to me if they weren't covered, given me a total prices of the cost to me! I would avoid this office for fraud! Are they just keeping the difference for profit, but lie of the first amount you make you pay! Of course it's nonrefundable, even though still in a box, because I bought it for my upcoming overseas vacation. $300 for an elastic brace and a boot! Everyone else can do better outside of this office! One of the x-ray technicians took 6 x-rays of my leg. Came into the waiting room, said oh, we need to take a few more x-rays. I forced the reason out of her, she said she took them of my leg, not the broken ankle! Obviously couldn't be bothered to look at my file to find out why was I even there in this office! 6 more x-rays it is. Never an admission of screw up, forget a simple sorry. Not a word. I skipped several "suggested" visits, because all we did was kept looking at my x-rays, kept watching my ankle heal. Like watching grass grow, for $60 a pop (my copay). Stayed in a boot, went for visit once every, or every other month. No, I did not feel cared for, but very much taken advantage of! My first and last visit ever in this office. I expect a call to change my review.

Dr. Doyle and his team are fabulous! He listens and is truly concern for the health and well being…read moreof his patients! His front office staff coordinator is extremely organized and so helpful in working around your schedule to fit you in with this team of doctors! I would not trust anyone else with my ankle or feet problems!

I am very upset with the hospital beds they provide. They are old spring 60's 70's bed. It kills my…read morehusbank and all they want to do is try and fix the springs and if that don't work bring another spring bed? I don;t understand why they can't get better for patients.

The Gentleman,Malaki, who helped with the enrollment when we chose Threw Oaks as my mom's…read moreprovider was polite and handled the paperwork efficiently. He stopped there and do not follow through with any additional assistance promised once the paperwork was done. Weekend Nurse Melissa was the highlight of Three Oaks. She has been helpful, informative and supportive. Today the weekday nurse came by at noon and advised nursing home staff that my mom would pass within 24 hours. She did not inform me of that prognosis. I only found out because I was concerned watching my mom so I called the hotline. The nurse called me back and told me I was right to be concerned. Do not expect anything to change. They will keep giving her pain meds every two hours. I am now sitting here 6 hours later alone, with my mom at death's door with zero support from Three Oaks. To my knowledge they have no intention of sending anyone up here to assist with her final hours. I have seen hospice workers many times in the past and they have all been phenomenal. In this case, I cannot say that because there are no workers to be found for me to comment on. I am with my mom and I will be with her to the end as she was with me when she brought me into this world.

Had a minor surgery for an ingrown toenail. Dr Taylor was awesome and so was his staff. I was seen…read moreright away. My toe feels fantastic. Should have done this 10 years ago

I have been a patient for some time and have had long wait times to see Dr. Taylor. I recently…read morewent to talk to him about surgery and after almost an hour in an exam room I got up and left. I never saw Dr. Taylor however while I was waiting in an exam room I did hear him in with a patient that's appointment time was AFTER mine. I feel like he was more concerned about a new patient than and existing one. Then he went to a patient that came in AFTER me, but I found out that her appointment time was the same time as mine. They double book appointment times and in 15min increments. Now there is no way Dr. Taylor can see 2 patients at the same time. Shame shame on his office staff and him for letting them do this!!!!!

My father has dementia and is a resident in the Terraces Unit of PVN. Let's start with the good…read more Sales process and the 2 ladies leading it is professional and not high pressure. The facilities are great. The residents rooms and bathrooms are private and spacious with high quality buildouts. The food is good. I've noticed generally high quality, tasty food getting served. The staff means well. I don't doubt the sincerity of the staff wanting to help improve the quality of life of the residents whether that mean providing activities in the common areas, get them medical care when needed, speak to them encouragingly when they need to be re-guided. The issues I ran into require a little bit of context. My father is averse to getting help on showers. The PVN nurse suggested we look into getting some meds to help on shower days and get some external extra help to provide showers for him. While I wasn't happy to pay for extra help, given the high cost of PVN I thought the request was presented in a professional manner. The issues come in with a lack of professional approach to medical management and follow-up. I consider these issues significant enough to ding PVN down to 2 stars. My father's doctor agreed that some medicines could help make shower days a little easier and that it was important for him to stay clean on a regular basis. The problem is that now, despite this being the PVN staff's idea, they are unable to get the medicines to my dad on the morning's of the shower days. They have missed this 3 out of the last 4 shower days, which then makes the task of giving showers a monumental task. It would seem that this would be easy to address given that they claim to give him his other medicines, but the one medicine that was introduced - effectively at their request - is something they seem unable or unwilling to give him. I have called numerous times and can get an answer about 50% of the time. I have sent 4 emails on this topic to the Head Nurse & her assistant and have a 0% response rate thus far. In my mind this boils down to poor leadership. I have no way of communicating with the senior leaders of PVN to get these issues addressed. The nurses ignore my emails, and worse, deny my father the access to medicines that will improve his and his fellow residents quality of life. it is my belief that PVN needs to fundamentally transform the culture and leadership of their organization. They are currently falling far short of their mission.

Not enough help at night. It's gated but I went out the wrong door so had to climb an internal…read moregate after calling and knocking on every door

If you need a podiatrist this is the place. They have three (3) locations: Hebron Pkwy at Josey,…read moreW. Parker near the DNT, and in Frisco. Dr. Sandra Gold can actually have a sense of humor, depending on your situation, with her input my problem was abated. Thank you to you and the staff.

My Husband and I went to wonderful Sandra Gold , in Plano, for many years...We both had very good…read moreexperiences, and the Office Staff was always very nice and helpful... Dr. Gold and her Husband have recently Retired, and will be missed... I am now seeing Dr. Ahmed, in Plano, who also seems like a wonderful Dr. The office Staff seems very good, and helpful, too... (They still have Offices in Frisco and in Carrollton, which helps a lot)!

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

There is a reason this community has been caring for seniors since 1953 and has maintained such a…read morefabulous reputation. This community offers all levels of care in a beautiful environment that allows its residents to live free of the burden of home maintenance. The staff is warm and always say hello when in the hallways or walking the building. The care in their healthcare center is top notch; this community has a five-star rating by Medicare! Grateful this is in our backyard; it truly is the best in the DFW area.