The doctor office is super clean and the staff is very friendly. The front desk agent very kind and…read morehelpful.

I have been a patient here for about 4 years under Dr Dan's care. He was the best! He was sweet,…read morehad a great bedside manner and thorough. Unfortunately, they got a new nurse practitioner and she's awful. I know of 2 other family members who were patients under Dan who won't be back either. Kara Willden is rude, combative, and has zero compassion or bedside manner. Loved the staff but don't care for her. Sad. Dan has retired and I don't doubt she is the reason why. She has quite the bully mentality. I requested a refill on one of my prescriptions that I desperately need for my sanity and she dropped the ball. I had to go in and get face to face to resolve the issue.

Had a run in with some anaphylaxis. The staff here for me back super fast and are all knowledgeable…read moreand attentive. Michelle gives shots and IVs so painlessly and quickly I wouldn't have known I got them if she hadn't insured I knew all about my care. The doc is also awesome. Came in to see me in less than 5 minutes and obviously possessed a plethora of medical knowledge. This being a delayed reaction, it isn't an easy case to identify and treat. Very happy I came here.

A family member of mine visited this facility during 3rd shift (sometime between 2a-3a) this week…read moreand was treated terribly. They went in and was not greeted properly or taken seriously. The male nurse at the check-in desk made him feel as if he didn't belong there because he didn't "look sick." When my family member got to the back, he was given a breathing treatment and was left in the room over 20 minutes after it completed. He also told the healthcare provider that he hadn't eating in over 10 hours and they still proceeded to give him medication that needed to be taken with food. When he got back home, he was vomiting all over the place. When he got his diagnosis, the male nurse (same person who checked him in) was surprised! He shouldn't have judged a book by it's cover. Just because a person doesn't look well does not mean they don't feel well in their body! Again, he was made to feel as if he just wandered in there off the street. We have wonderful insurance (even if we did not, it shouldn't make a difference b/c healthcare providers should treat each person the same). This family member is a college student in his senior year and needed the help and what does he get? Mistreatment and prejudice! I told him to not visit this place again; at least not on the 3rd shift. The people there obviously didn't want to do their jobs! High reviews? How? I'm very concerned for my family member to get care being so far from home while in college. THIS is why I worry because of people like this! Shame on you, "Total" Care.

Surepoint ER - Denton…read more My family always comes here for emergency care, and every visit has been an excellent experience. The staff is very professional, knowledgeable, and caring. They take the time to explain everything clearly and make sure we're comfortable. We truly appreciate their amazing service and kindness -- definitely the best ER in Denton!

I never leave bad reviews, but I just had the worst experience with Dr Patel I have ever had with a…read moremedical professional. Was initially admitted and discharged after the Dr managed to diagnose me with "gastritis" and offer me Motrin. He failed to mention my pancreatic cyst had doubled in size. When I came back 2 hours later in excruciating pain he told me "I'm not a pharmacist go get your drugs somewhere else" I'm currently admitted across the street at Denton regional with a "horrible case of very obvious acute pancreatitis " The rest of the staff was amazing and the facility is clean. Dr Patel, when he isn't sleeping is not only rude but he's unable to properly treat people with serious sicknesses and accuse you of seeking drugs for an extremely painful injury. The funniest part is he said and I quote "real pain meds are for things like broken bones" I have broken bones, including my tailbone: I would take that over pancreatitis in a heartbeat

Well I had an interesting experience today. My doctor ordered labs for me today, and the company…read moreshe used is mobile. WHAT?!? Ok! I have multiple health conditions and this is an all too common occurrence for me. What blew my mind is that the technician was available to meet me either at home, or my place of employment. He went out of his way to accommodate my hectic schedule, and was skilled enough to ACTUALLY get my blood lol. I am a tough stick, and I always assume the worst case scenario when it comes to blood draws. Well, Barry got it done, after someone else failed earlier in the week that wasn't with BBDS. I just want y'all to know about this service here in the DFW area, I think it would be an awesome resource for folks that have transportation issue, health challenges, weak or frail, or those that are over worked and can't get it done during a busywork week. I defiantly recommend this service for your lab work needs.

Who knew there was a mobile phlebotomist? I'm a difficult blood draw and had numerous tests that…read moreneeded to be performed. Barry of BBDS came to my home to collect my tests and his highly skilled phlebotomist Alma did a fantastic job. It was worth the fee to be able to be comfortable in my home and have someone handle getting all my tests off to the lab for me. Highly recommend BBDS!

The staff is very considerate and Nicki the nurse can draw blood better than anyone. No bruising…read moreat all. Dr. Beste listens to the problem and treats immediately proficiently. Also, Beth his P.A. is very sweet and knowledgeable as well. Highly recommend this facility to handle all your needs in a timely manner.

Best Dr around hands down. Shocked at previous posters review until I read everything they review…read morethey claim to be racist and mistreated. Dr Beste has been my dr for 30yrs. Extremely smart and professional. Highly recommend.

I went to this urgent care for a sharp pain in my right shoulder. They immediately got me in and on…read moresome pain medicine! Very quick, very easy process! I will definitely be back anytime I need a doctor. Thank you for the amazing service!!!

Would not go here. Went here a week ago for an upper respiratory infection. A week later I'm not…read moreany better. I call up there today to see if they can do anything for me. I'm not looking for anything major maybe a slight discount? Spent $200 on my first visit and I'm not any better a week later. In fact, I feel worse I'm told I can come back in. But it will be a totally new visit. And the fact that I was there a week ago for the same thing will not matter. Find a different place to spend your money.

After my beloved PCP retired/moved out of state, I decided to try Bridlewood Family Healthcare due…read moreto proximity to home and because my prior PCP had stated that my medical records would be transferred there. The front desk staff was nice and the MAs friendly. They apologized and thanked me when I mentioned that I found a 6 day old urine sample in the restroom. Dr. Glaser was not friendly towards me. My visit was to be a new patient physical. He did not engage or try to get to know me at all. My face to face time with him was less than 10 minutes, and the only thing memorable that he said was that my insurance might not pay for my updated tetanus shot (they did). I went downstairs to do lab work and was there for about 30 minutes when they finally realized that Dr. Glaser did not order lab work because I had done lab work 7 months prior. Fairly certain that lab work is part of a physical...but whatever. I had already made up my mind that this man would not be my new PCP. A PCP should be warm and engaging, and someone who will listen to their patients when they are concerned about something - Dr. Glaser checked none of these boxes. Fast forward a few weeks later to the billing nightmare that followed, my insurance covers an annual physical (including the lab work he wouldn't order) 100%...but the first bill was coded as a new patient appointment, but they left the physical off. So I had to call the office about this...they made my patient responsibility $0 in their system, but then rebilled my insurance company with duplicate charges and overbilled by almost triple. I decided to call BCBS directly since I had yet to find a competent individual to help me at the practice. The insurance rep told me that one of the codes used on the new bill was for a psychiatric evaluation...OMG! I explained the whole situation again, and BCBS filed a grievance and the billing did eventually get situated. I have talked to others who have noticed similar billing issues on their statements from this practice...so definitely watch your EOBs here. Unreported overbilling is sadly something that happens too often in the medical world. I have given up on ever seeing my 7+ years of medical records from my prior PCP. I am fairly certain they went into an abyss of some sort in this Bridlewood office of confusion.

I've been going here for about 4 years now and I love this office. I've never had a bad experience…read more Getting in touch with someone on the phone can be frustrating for those that are not technically inclined. But if you use the Healow app, the docs are pretty quick to respond plus your care needs are documented. I started using Bridlewood, Dr. Glaser and his staff because the last office I was at didn't listen to me. I'm diabetic and trying to find the right medication has been much trial and error but my last office brushed off my errors. So when I first started with Bridlewood, Michelle Hampton heard me and started me on my way to finding what worked. I was sad to lose Victoria Thomas but it was an easy transition back to Michelle and they really do care. I have trouble with getting medication but that's due to my insurance not the office. Michelle and her team have been in constant communication with me and are eager to help where they can. I've had nothing but a pleasant and stress free experience working with the Bridlewood staff. My one complaint would be that I never got an Amazon gift card!

Dr, Mike has always been attentive and suggested / recommended activities and life styles that I…read moreshould undertake - if I wanted to improve my health status. It worked! In just over a year, I dropped 35 lbs. by modifying my diet and undertaking additional exercise routines as well as extending my prior. A1C from 5.7 to 4.7 - one year Average BP from 140/85 HR 82 to BP 117/60 HR 62 I was able to stop ALL Mental Health Meds which were causing Tardive Dyskinesia. This is the 1st Doctor in 30 years I absolutely trust.

very friendly, awesome sense of humor and he follows up on my care and well being. he makes sure…read moreyou get the care you need!!!. outstanding staff!!! my wife and i highly recommend his practice !!!