l just Loved Dr Jennifer, she's quick, through & efficient!, I go into the office & not hearing no,…read moreI leave & seems like I hear all the way to Canada, from TX! lol

Took great care Of my daughter and calmed her nerves. Great location for us. Thank you!read more

Great doctor!! Clean office. Always leave here knowing I'm going to feel better soon!…read morebest ENT I've ever been to!!

This doctor is a whole scam! If I could give 0 stars I would! We booked an appointment with very…read moredetailed information just for my husband to get there and they tell him it's nothing they can help him with. Did not offer a discount, a refund, not even some kind words knowing the fact he did not do anything but write my husband a lab paper which we were told he wouldn't have to pay and when he got there they told him he did. When in fact we had just paid them 300$ to do NOTHING!! My husband even offered the doctor to take a more detailed look into what was going on and he said no he didn't need to. Worst doctor ever, he is not here to help at all! To save you time and money DO NOT SUPPORT THIS BUSINESS THEY ONLY WANT YOUR MONEY THEY ARE NOT HERE TO HELP!! FIND SOMEBODY ELSE PLEASE! Hints: the 2.9 review on google

After a 2 week wait. Called this morning before going into location to verify appointment time. But…read moreupon arriving the client in front received clip board to fill out history. I proceed to give ID and insurance ascsign stated. She ask me to sit down and I did. Another patient can in and zhs was checking in. Front desk call me up and then she tells me my appointment was in December at 945am. Remind you I called her location this morning to verify my appointment before driving to the location. She said I must have called the wrong location. Went to parking lot and call the number and she pick up. Never will refer anyone to this location

This place is all about revenue. I went to this place for almost 4 months and they were unable to…read morerestore my hearing. Dr. Conlin did everything she could with the tools she had available but she's overbooked for money revenue and she wasn't provided extra resources by the office manager, Lisa. They totally missed my diagnosis based on the audioligy tests which showed that I had an ear Infection. Two other ENT providers noticed this right off. I then went to White Rock ENT and they put tubes in my ears which helped a lot but not totally. My next visit should determine if I need surgery, but not at Metro ENT.

Update - 6/10/2026, 9:46 AM…read more Amber followed up with me again and called in an oral antibiotic, which was my preferred treatment option. I am hopeful that once the infection begins to clear, the pain and discomfort will also improve. I am grateful that she took the time to listen to my concerns, follow up, and help address this issue. Small acts of care and communication can make a significant difference in a patient's experience, especially when they are in pain. Because of this follow-up and willingness to help, I have updated my rating from 2 stars to 3 stars. ------------------------------------------------- At 9:17 AM on 6/10/2026, I received a follow-up call from Amber regarding my appointment. During our conversation, I shared the same concerns I had previously expressed--that I had not yet experienced any relief from the gel that was placed in my ear canal during my visit. Amber was professional and explained that relief may take anywhere from 24 to 48 hours. My review is intended to be honest, transparent, and reflective of my real-life experience.I have only been back in Dallas for three weeks and am still getting established with healthcare providers in the area. Like any patient, I came seeking help, relief, and guidance. My sincere hope is to be happy, healed, and thriving, and I look forward to feeling better soon. ----------------------------------------------- I want to start by saying that Amber was very professional and helpful. She worked with me to get an appointment scheduled for the very next day, which I truly appreciated. The medical assistant who checked me in was also kind, professional, and even offered me Tylenol because she could see that I was in pain. Unfortunately, my experience after seeing the doctor left me feeling disappointed. I came in with a swollen ear canal and severe throbbing pain. The doctor asked a few questions, applied some gel in my ear, and the visit felt very quick. I left feeling much the same as I did when I arrived, with little understanding of the treatment plan and no immediate relief from my symptoms. My appointment was at 1:15 PM, and as I write this at 5:26 PM, I am still experiencing significant pain. My blood pressure was elevated during the visit, which is unusual for me, but I believe it was due to the level of discomfort I was experiencing. I chose this provider because of the excellent reviews, so I was hopeful that I would receive more relief and guidance. At this point, I feel discouraged and uncertain about whether I should return for my follow-up appointment or seek care from another provider. I also feel that the $84 visit did not provide the value or relief I was expecting. I appreciate the professionalism of the staff, but I hope future patients with acute pain receive a more thorough evaluation, clearer communication, and a treatment plan that helps address their symptoms more effectively. One additional consideration for patients is that there is no courtesy parking available in parking lot 3.

Everyone there was amazing…read more The doctor was efficient, effective, precise, and expedient. I was in so much pain from impacted wax and accidentally yelled the f word at one point during the procedure. AMBER the front desk lady, came in the room immediately out of nowhere, held my hand and was extremely reassuring. I squeezed the heck out of her hand and she was a rock for me, truly above and beyond bedside manner. Everyone was sweet and understanding towards me also, ZERO judgment just acceptance, patience, and understanding. I HIGHLY recommend this place!

Dr Briley is wonderful and very caring. She has always taken the time to help me with my hearing…read moreaids. She makes herself available to help you if you have any problems. If you are struggling with your hearing, I highly recommend Dr. Briley!

I was a new patient last month (July 2026) and showed up early to be greeted by a very young front…read moredesk check-in person who was aggressive and had an angry tone and asked me for two things, which, I had my license and medical card ready but she asked for license and something else like a permit and I had to ask her what that was, she said my medical card and I did not say this out loud but wanted to say "why didn't you just say medical card" but it was my first time here so I didn't say anything , figured she was having a bad day. Then when I got to see Dr. Walter Humann, who only took about 3 minutes time with me and when he asked me a question, I was cut off before finishing my sentence. He was late getting in to see me because I heard him with the patience next door talking for 15 minutes about the FIFA soccer games, I get it, I enjoyed the conversation too even though I was just eavesdropping through the paper thin walls and I figured he would be in a better mood than his front desk staff person was since the convo with his patient was going so well. He was quick, seemed like he didn't care, and I felt just like a number and from the looks of my bill, I just paid his car payment (or maybe half a car payment, depending on his car). The audiologist Dr. Kelly Briley doesn't smile like she does in her pics, I felt like she was also wishing I wasn't there. She was cold, distant, even though I really liked her office, it was warm and inviting and I told her this, no response. After I paid my bill, made a follow up appointment and I had to deal with the same front desk person that checked me in and as she was checking me out, I asked her if she had the correct pharmacy on file for the script that Dr. Humann ordered and she said she did, but how could she since I didn't put it on my paperwork so I asked her to read it out to me to confirm and of course, it was wrong, so I gave her the right address and she got mad, and said "that is what I said" and her voice sounded so angry and evil that I just grabbed my bag and got out of there. Then, I get a call from my pharmacy, the script was called in incorrectly and they were letting me know they contacted the Dr. Humann's office to get it fixed. That was good and I waited, and waited, two days later, my pharmacy told me to call them since they are not getting a response, so I called, left a voice mail and it has been 3 weeks, no response to the pharmacy or myself. I decided to just ask my PCP to fill the script since I would not ever be going back to this office again. Please find a better ENT office, if you can, because this office, does not care about the patient, only the very expensive fees they charge for less than 15 minutes of service.

I had the worst experience of any dr office I've been to. First we were told the wrong appointment…read moretime and then waited over an hour to go back for a hearing test. We scheduled an appointment in advance. I spoke to the office manager who was useless. Basically told me we were in line behind other people. So ridiculous. I took off to make this appointment. I couldn't believe how careless and useless these people were. Worst experience ever. Don't go!!

He is always in a rush. My husband had testing done and Iloabachie never did a follow up. It's been…read moreover a month and husband does not have what he needs. We have called 10-15 times leaving messages. When Iloabachie did call back, almost a month after testing, he kept telling hubby that he had a discussion with him that he did not have. Then made excuses for being in surgery and the holidays. Just a horrible doctor. Do not go to him if you want follow through care.

Very good ENT. Fixed my son's tubes in his office and evaluated my hearing and sinus issues. Very…read morethorough and professional.

Never got the chance to be a patient, but I did go through the initial intake. Everything was…read moreconducted over text and mobile - including sending my insurance information. The gentleman I was communicating with was "Andrew". After taking my information, Andrew said that the Doctor (and he used my last name, instead of Dr. Hardin)'s staff would reach out to me. It's been two weeks, and Andrew doesn't reply to texts anymore. Found a new doctor whom I couldn't be happier with. There's a reason Dr. Hardin has a low score on Yelp. Keep moving and go somewhere else.

Dr. Metts did my tonsillectomy and gave me a great referral for a specialist that did another…read moresurgery for me. I like the nurse that works there as well, and never had any issues with check in or payment. Surgery was great, no complications, and they helped get insurance to cover it.

Ok bedside manners. Not the friendliest or most welcoming. Not impressed as my first visit…read more Literally spent 5 minutes with me. Epley procedure was performed on me for $60 bucks plus my copay. Seems like a ripoff. Beware of all the signs in the office with all their charges. This office reminded me of Spirit Airline. They charge a fee for anything and everything! I think they must be hurting for patients. Therefore they nickel and dime the patients they have. Need FMLA forms filled out? $30 dollars! Medical record requests? $30 dollars! No show? $30 dollars! Shots? $30 dollars. After hours call? $30 dollars! Phone conversation with the doctor? Yup u guess it folks, $30 dollars! I would think some of these things could be done as a courtesy to your patients in order to keep them and to send referrals....

My review is for Dr. Hung's staff member, Erica. I was concerned about possible cancer in my nose…read moreand she referred me to an ENT that also does oncology who go me right in. Erica was so helpful and knowledgeable about directing me. Other offices wouldn't even talk to me stating they only did sinus surgeries or required a referral or asked if I had seen me Primary about it. Cancer is a scary thing and thanks to Erica at Dr Hung's office and their ability to partner, I was seen quickly.

Dr Hung was great. I went for a second opinion at a different doctor and then requested another…read moreappointment with Dr Hung. I was passed to Linda/Brenda the PA- who was besides ridiculous. She refused for me to come back to meet with Dr. Hung because I went somewhere else after their clinic for another opinion. Who would refuse a patient for getting another opinion before surgery and their health?? Dr Hung?