Let me start by saying this location has had my business for 20 years. I don't know what's changed…read morebut the place now has no sense of urgency or caring. So now if you have an appointment it means nothing. I had an appointment for today and was waiting for 25 minutes i asked how long this would take to get started, the response was I have no idea. After checking the response was probably another 1/2 hour but there was no promises in the mean time they let 2 other cars go in front of me. They didn't give any consideration to my time as they are the ones who set the appointment. I was also quoted an out the door price and that was not going to be honored as well. Several other people waiting seemed to be agitated as well. Glad they can lose $1700. Good luck in the future.

Tire Discounters lost my specialized lug nut and had me look through a bucket of 100 keys and we…read morecouldn't find it for it which tells me this happens all the time. They left 1 lug nut off to which I discovered while on vacation but It couldn't be fixed because I didn't have the special key! When I got my new tires the walls looked scuffed and they said it was because they set around the shop and it was normal. My tires only lasted 2 years and they wouldnt replace because I turned down the roadside assistance. I thought it meant if I had a problem on the road with my tires they would tow or fix the tire if something happened while on the road, and of course they did not explain this to me and now TD wont replace the tire. No matter I had the roadside or NOT my tires should last longer than 2 years! They used to have quality service and warranties but Not anymore, so beware!

Mark and TJ are always there to help at Grismer Troy. I can't thank them enough for the honesty and…read moreintegrity.

good work, get you in and out, great tire prices too. best place for an oil change done right !!read more

Took car in for tires, got tires put on. When time to pay after work was done, Bob's son{which was…read moreonly one there, not the dad}; charged 52 dollars more than first written agreement. I was told that the extra was charged because it was not added up right. The mistake might have been legit, but bad business bringing it up after work was done. Customers should know of mistakes when they are noticed, when first seen, not sprung on them after completion of the job. I have been there before, with no problems. After this, I will take service elsewhere. If I was confronted about a mistake before work started, No problem. NOT AFTER THE WORK IS DONE!

Bob is fair and honest. He saved me 66% than I was going to pay at a chain for a repair. We will…read morebe bringing all our Auto needs to Bob's

I've been a customer here for 30 years, Yes, I don't always " Like" what they are telling me about…read moremy bill... but I know they are honest and the work will be done well- sometimes it takes them a while to get your car done, but that is a testament to the care and concern that they put into their work .

Was told to bring car at 8 am for tires. Said be done about 4 hours, called at 2:30 and they only…read morehad 2 tires done. It's 4:30 and still no word. Poor customer service

had twice were they messed up on work on my car. both time they argued that it was other thing that…read morecaused it and was not there fault. first was simple they were to replace the head light when they got done the head light was way out of alignment. took it back to get it adjusted they say that the whole light assembly was bad and needed to take it to a body shop since the whole assembly was bad and needed replaced. took it to another shop they said the bulb was only half put in the seated it fully was fine. this time took in for oil change left there shop car started clattering and stopped. called them they told me that this car had a lot of defective engines and it was not there problem. took it to dealer for them to look at it they said the oil filter was half on, the drain plug was about to fall out and there was only 1 quart of oil in the engine.

After speaking to Sam at Mussers I feel more comfortable. The employee responsible for the last…read moreissue was dealt with. I since then have taken my vehicles back to them and due to Sam, I'm a customer again. The owner never approached me about this and if not for Sam, I'd be dealing with another company. They do good work.

Free air station is nice, when it's not broken. Haven't had to use services yet other than a call…read morefor flat tire in town, which took over 1hr30min for someone to come help put on spare. That time wait seems insane considering flat tire was in town. I still holding out hope that at least something makes membership worthwhile but nothing so far.

We took our Mercedes suv to have an oil change and back wiper repair. We were charged almost $80…read morefor the part for the wiper plus labor. The part was less than $40 at three other parts places. We will be using another repair shop from now on.

I was in Troy visiting family this month and my brothers truck decided to break down on me. I ended…read moreup calling around and took it to Prather Auto due to the location and the fact I didn't want to spend my week using Uber. I was so happy with this shop, the customer service was great and they got my brothers car fixed quicker then they quoted. The price was cheaper then what other shops had quoted me over the phone. Overall I was impressed by their Shops work and overall customer service. I would highly recommend to anyone who needs their vehicle fixed. Shops here in California are usually overly priced, I felt this shop tired to help me out as much as they could.