We've typically liked shopping at Carter Bros Ace in Reno because of the convenient location, even…read morethough their prices are noticeably higher than other hardware stores. Unfortunately, our recent experiences have been frustrating enough to make us reconsider. On 11/02, we made a purchase and noticed afterward that we were overcharged. After reviewing the receipt, we had to go back and were refunded nearly $26 from a $72 total. Mistakes happen, but we appreciated the refund being processed correctly. However, things got worse when we saw a charge from the store on our credit card dated 11/28--even though neither of us had visited the store that day. We tried repeatedly to get in touch with someone who could explain the charge, but every time we called, the employee who answered said the person who could help wasn't in and to call back the next day. This went on for several days with no progress. Eventually, my husband went into the store, hoping for some answers. Unfortunately, he was again told that no one was available to help. There was no effort to take down our information, no concern shown, no follow-up, and no offer to pass along the issue to a manager. After getting nowhere with the store, we ended up disputing the charge with our bank. We're disappointed by how this was handled. If you shop here, definitely double-check your receipts and monitor your credit card for any unexplained charges. The convenience of a local store only goes so far when the customer service doesn't measure up.

We stoped in here for pie because we heard the pie was top notch... after looking at the…read moreingredients list I was bummed to see they used hydrogenated oils and will not be buying pies from them anymore unfortunately but the reason why I am giving such high stars is because of their nuts and bolts selection down stairs and the nice gentleman that helped us. My husband needed a VERY specific bolt for his motorcycle and after he tried a number of other places in town we were excited to have found it! Love this small but mighty hardware store and their great customer service!

I love that this True Value is so close to my work!…read more I often have to go to a hardware store to pick up stuff for work and I love that they are so friendly and helpful here. I have always been greeted as I walked through the door and asked if I needed help finding anything. They take the time and effort to talk you through your project and they will help you find what you need. If they do not have what you're looking for, they will point you in the right direction of another hardware store! They are really friendly and helpful. Never had a bad experience here!

This place is not too far from our home and has been very handy for those hard to find items…read morewithout running out to one of the big box stores. The service has been amazing with someone always stopping to see if they can help you find something or help find a solution to your problem. We appreciate their diverse inventory and friendly staff and convenient location. Prices are also very competitive!

The customer service here is the best! It feels like you're getting help from a friend whenever you…read morewalk in. Nice, helpful staff.

The store was clean and orderly. The staff was friendly and helpful. It's nice to have a…read moreneighborhood small business in our area. It's a great place for locals

Above and beyond customer service! Jeff Mecca helped me…read morelocate a very similar 1960's Moen faucet to what I currently have in my house. I was going to go down and buy it, but Jeff called back because he had located a cartridge to fit my faucet. The cartridge was 10% the cost of the new faucet. That is great customer service!!! Thank you, Jeff! ~Brynda :-)

I just had a horrible experience here. I'd rate them a zero for service if I could…read more I called ahead one day to have what I needed at will call. I come and and the guy rings the bell for will call. Wait 5 minutes and no one comes. Ring again. Someone comes. He spent 10 minutes trying to find my order and couldn't. Then I had to wait 15 minutes in line and then someone wrote up my order and I went to pay for it. They told me I had to drive somewhere a few blocks away to pick up my items. Fine. I did that. And I get there and they say they are out of stock of 3 of my four items. Why did they just sell me out of stock items and not tell me. Now I have to call on the phone and convince them I didn't actually get the three items I paid for and they need to credit my card. I didn't have the time to drive 2 blocks and back wait in line again. Update: they don't take phone calls on the weekend, even though they are open. !!?! And all of this took an hour, which should have taken less than 5 minutes and completely messed up my whole day of scheduled events.

These guys used to be great... What a shame. Communication is imperative. Especially when you…read moreprovided a quote for parts then didn't deliver.

The person behind the counter totally lied to me! I dropped off two chains for a saw I had at home…read moreon June 12th! I also dropped off steel chainsaw that needed a tune up! Never a phone call about the chains being done! My other chainsaw has never been touched! Total asshole over the phone! Piss poor representation of Sierra Repair $ Sharpening!

3/8/2025: Purchasing a Maslin Pan at Lee Valley Express Tool Store--No Maslin Pans of this caliber…read moreand quality will be found elsewhere! https://www.leevalley.com/en-us/shop/kitchen/cookware/pots-and-pans/110277-maslin-pan-with-lid?item=EV269 Lee Valley sells the Maslin Pan for $125.00--less expensive than DEMEYERE RESTO'S 10.6 qt, 18/10 Stainless Steel, Maslin Pan costing $199.99 . . . AND DEMEYERE RESTO hasn't been available for MONTHS!

Lee Valley in Reno by the airport is a hidden gem. Don't let the location and door dissuade you…read more They have inventory and Austin is very helpful. Bought a saw, marking gauge and a Japanese square. Five star service.

I have worked with Meeks lumber for around 25 years. the last two years I have experienced a steady…read moredecline in service. I asked the yard Forman today if they had 2x4 and 2x6 Doug fir in stock and his response to me was he did not have a running inventory in his head...He was standing in front of the computer! I Have had terrible luck with my outside salesman not returning quotes and lack of professionalism. I don't feel he is interested in serving my very small construction company, And is only motivated to service his large buyers. There inventory is also very lacking. Meeks was always a lumber and hardware store with great inventory, And now is very lacking as far as hardware. They are not the only show in town anymore and should start acting like it!

We highly recommend Meek's. Jason and his team are very professional, polite and focused on serving…read moretheir customers with a high quality product. Very responsive and accommodating. We found Jason and the Meeks team very trustworthy and highly recommend them for your home insulation needs.

Well, let me tell you that I have used this company three times in the last year. Needles to say I…read moream the worst when it comes to loosing keys or locking them in my car. Yesterday I called them to come and unlock my door and make a new key because yes I lost my keys again. It was my 26 year old GMC cargo van. Well they got the door unlocked in no time.....But trying to make the ignition key was another story. After two plus hours and six or seven tries I told them to stop I would have it towed to the GMC dealer. The best part of a good company I handed the tech my credit card and he said I can't charge you because I could not fix your problem. WOW !!!!!! NOT MANY companies have the work ethics today. Mike D.

I've bought a safe from them, and I've also had them make probably a dozen keys for me over the…read moreyears (mostly vehicle and padlock keys). They've always been great to work with.

I needed help finding one roof corner tile from a 1994 house. I figured I was after a needle in a…read morehay stack. Their staff was friendly, eager to help, and knowledgeable. Plus, they had what I needed! If they'll provide this level of service on a ridiculously small job like mine, there's no doubt they'd be awesome to work with on a large job. As a side note: While I waited, I heard another member of their staff helping a client installing a metal roof and trying to troubleshoot some funny angles and clearance issues. He left with solutions too! These guys are great! Pricing was great too.

I never leave reviews but i just had to after the exceptional service I received from Mike on the…read morecounter, it's just such an unexpected pleasure to receive such thoughtful, caring, extra mile service in this day and age. I can't fathom someone being more conscientious and representing the company they work for in a more professional manner. This gentleman is an asset !

Location is across from Baldini's…read more This place is AweSome. I'm a senior lady needing a couple propane hoses made to length. DONE quickly! Honestly if you need something standard just go to Ace Hardware and save money. But if you need something different THIS is your go to store! They are also able to answer questions about propane quick connects and other hose related questions. They pretty much do everything hose related including some auto and diesel and hydraulic and I'm sure more. On a different note I needed to use the restroom. CLEAN CLEAN CLEAN! Always a pleasant surprise! I will definitely be back when I need other items.

Excellent customer service, very helpful! I got the exact fittings I needed and was able to…read morecomplete my project.