AVOID this company if you expect professionalism or basic respect…read more Chris gave me one of the most disrespectful service experiences I've ever had. The moment I explained that I smelled dog urine in the carpet, he immediately dismissed me, repeatedly telling me he'd "been doing this for 30 years" instead of actually listening to what I was saying. The most disturbing part of the visit was that he eventually stopped speaking to me entirely and directed his attention only to the man who was with me. He even walked away from me in the middle of our conversation. I left feeling belittled, ignored and treated as though my opinion didn't matter. Based on the way he interacted with me, I found his behavior toward me as a woman deeply disrespectful. He also wore his outside shoes throughout my home, insisted the issue was candle residue despite there being no candle wax, and then left before completing the job. The carpet issue was never resolved. If your first instinct when a customer raises a concern is to dismiss them, talk over them, ignore them and walk away without finishing the work, you have no business providing customer service. This was an appalling experience and I would strongly encourage others to look elsewhere.

The real deal. I checked the reviews and then decided to go with Sonoma County Carpet Care. I read…read morethat Chris is a nice guy, professional ,does a good job, and is not a "gouger" (check/check/check/check) We are pleased, and will use him again.

Martin is amazing and very professional. Honest and very transparent. Requested a quote for a…read morecarpet stain removal. Tested a spot if it is still doable. He gave an honest response. Stain was left a bit too long and had settled in the carpet already l, which is our mistake; lesson learned. He even gave us a few suggestions, rather waste a time and effort removing the stain.

They are great to work with and did a very good job with stains from an elderly dog…read more Barbara Seifert

Great service, arrived on time, reasonable cost PLUS live supporting a local business... we will…read moreuse again.

We are bad people. No carpet cleaning for 20 years with a dog and a kid. The green monster did an…read moreexcellent job! Our carpets look clean now. Easy communication! On time! 5.5 stars!

Wow. Fast quick and super work. Best carpet steam cleaners…read morewe have ever used. The technician was very proficient and cleaned up perfectly. Even heavy staining was removed.

We had someone come out with carpet samples and to measure for a quote…read more -The quote provided indicated that the square footage was much higher than the other two companies we ended up getting quotes from and since the charge is per square foot it added a ton to the total. -I noticed that the quote included the cost to take out carpet in all rooms but there were two rooms that had no carpet to be taken out. -We asked for help picking a carpet to install and it turns out the one recommended does not meet any of our needs and would have been a big problem. -Then he said the carpet would be ordered and could be installed the next week since we were in a rush. 5 days later he hadn't ordered the carpet and we started shopping other companies. -The quote said that if we are talking to any companies let them know since they would beat or match reasonable competitive quotes but once I mentioned we were shopping around the guy stopped responding and I'm glad he did so we didn't get stuck overpaying for a carpet that isn't right for us

Jon was prompt, knowledgeable, quick, well-priced and the results are perfect!…read moreI don't know why I need to put more characters in this review in order for it to post, but here they are.

Jon did an outstanding job taking our expensive five year old Room and Board white couch that was…read morecovered in water stains from embarrassing to brand new. It completely made our living room look brighter and fresh. 100% recommend for quality, service and price. Thank you!

By far the BEST carpet cleaning experience we have EVER had, and we've had MANY!! Most just…read moretemporarily treated stains, which usually reappeared equally dark or darker within a couple of weeks, but his treatment method actually removes them. Our old carpets have never looked better. He even got the very tenacious urine smell out of our granny unit carpet. When the first treatment didn't remove the smell entirely, he came back right away for a second that did the trick. Carl is also one of the NICEST people you will ever meet, making doing business with this small company in our local community an absolute pleasure. Thanks so much Carl!!

I called Monday morning and they got me on the books for Wednesday Afternoon of the same week! Carl…read morearrived early then projected (plus for me!) and was done in last then an hour. We have 2 dogs, a jerk of a cat and a 7 year old and the carpets just had a lot of stains- people and pet! They were quick, professional and our carpets look great- I wish I had taken before pics! Will schedule again and recommend to anyone on the Sonoma/Lake county area! Thanks Carl!

Fast, fair, and accommodating. I will use him again. Did a great job, he was friendly, price was…read morecompetitive, and came out immediately. Thank you.

Knows his stuff, operates professionally. Did a fine job. Will certainly use again.read more

Wonderful service, our carpets look like new!!!! And am very pleased with the cost, exceptional…read morevalue. Joe came out and worked non stop and made sure that our dingy carpet sparkled like new. Company was referred to us by a neighbor, and we are very glad we called!!!!!

Mario came and did a fantastic job on our carpets! Pet stains gone, house has never looked so good…read more We have 40 year old Berber carpets and they look new. He did an efficient job and I will call again for your services. You were recommended by a Realtor in Petaluma whose client was really happy with your work. Now I'm a fan.

Rugs looked like new! Pricier than expected but out the door in a timely fashion with no complaints.read more

We just bought a new home and the carpets were filthy. Tanner got all the stain out and it looks…read morelike brand new. Highly recommend this business.