Dr. Wheeler is an outstanding vet. She listens to our concerns and patiently addresses them. At our Bernedoodle's first puppy checkup we knew we had the perfect vet both for him and for us. Today was his one year checkup. The doctor and her technician, Megan, made it a fun visit for an excitable and wiggly 72 pound boy. Whole Pet Veterinary has larger, more comfortable checkup rooms than the typical clinics and that helps to make the visit less stressful. read more

Highly recommended very thorough. I take my cat here for his wellness checkups, but he has never had health issues.

Whole Pet is the best in Madison. Not unaffordable and they never recommended unnecessary procedures (and even once talked me out of getting some vaccines for my indoor cat that were unnecessary). They loved and cared for our fur babies like their own and helped us through some rough patches. I only stopped going to this clinic because we moved out of state. I seriously miss Whole Pet. read more

This is my dog's primary vet and we love it here. I found this vet through a quick google search and saw that it had good reviews and decided to call. They have a really good team going on. Everyone is very kind and compassionate. When I first took my dog to the vet, he was so nervous and scared. By the time the vet tech and doctor greeted him, there was a complete 180. He now loves the place and everyone there. He completely trusts them and wants to greet every single person all the time! They give detailed notes emailed and printed whenever we visit. They dont throw in surprises about costs and make sure we are okay with any procedures they give. They give the best suggestions keeping my dog in mind. They truly care about my dog and it shows in the way they take.care of my dog! I can't thank them enough for all they have done. read more

I cannot thank these guys enough. I was in for the first time about a year ago for a pretty basic visit shortly after moving to Madison and was happy with the service. I remember getting friendly, helpful and affordable service but last week they really went above and beyond. My dog is getting older and has been having some issues. From the get-go I really appreciated how they asked me to send a picture of his affected area before even setting up an appointment, offering to write a prescription if they thought it wasn't anything too serious. Then when they decided they wanted to see him they fit him into their schedule super quickly while working around mine. I was able to drop him off the same day while on my lunch break and they looked at him in the afternoon. They took care of his problems very efficiently, helped keep the cost down (it was very affordable) and when I picked him up the woman who went over everything with me was extremely helpful, friendly and most importantly knowledgeable and answered all of my questions in plain language. This morning, 12 days later, I received a personal email from them simply asking how my dog has been doing, referring to the specific issues I brought him in for--not a generic template email with a survey attached to it or something. My dog is more comfortable and much happier and so am I. Five star service. I will definitely be back. Thanks again! read more

I just brought my dog in for the first time and I was really impressed. I'm pretty sure puppy was impressed as well. It's a small clinic, so you get that personal touch. Everyone was very friendly and welcoming to me and Rose (the pup!) The registration process was pretty quick. The vet tech was great, very knowledgeable. Then we saw Dr. Bernhardt. She's a fantastic vet; I highly recommended her! She was our old dog's vet, and I'm so happy that she'll take good care of Rose as well. Obviously I know Rose is a wonderful dog, but I appreciate how people at Whole Pet also seemed to like her! We'll most certainly be back, for both the high quality vet services, as well as the friendly atmosphere read more

We can not recommend Whole Pet enough. All of the staff are so kind and treat our pets like they are their own. I don't know if they just employ staff who love animals (I mean, that makes sense), but everyone is so welcoming and excited to see our dogs. Shout out to vet tech Hailey in particular. We have been going to them for 5 years and have since moved out of the area, but still drive back for their exceptional care. They were able to squeeze us in between patients last minute a few times when we thought we had an urgent issue. They have also advised over the phone when we had to take our dog to the ER once. They always provide pricing breakdown before procedures. There have never been any hidden costs. I feel like they are upfront about what care is absolutely necessary vs what would be good to have. I feel the costs are reasonable for the area. But pricing aside - we will always choose this clinic because of the exceptional staff read more

I highly recommend NEVER using this clinic. Though I found our veterinarian to be very good, the clinic is sorely lacking in customer service. Not a warm welcoming environment. They fired ME for being upset and frustrated about not being able to secure an emergency appointment for my pet. Coincidentally, I just had an appointment with my new internal medicine doctor today and we were talking about our pets. I mentioned my terrible experience at Whole Pet and she said "OMG, I had the same bad experience there. That place has no customer service, I'll never go back." Enough said.......don't go! read more

I am IRATE. I took Leo into the vet for a split toenail that went the length of his nail. The vet said the nail needed to be clipped off at the base and told me she would take him in the back to give him a reversible sedation and would cut the nail down. I was told it would be about $40 for the exam and $80 for the reversible sedation. I was given the choice to stay and wait or leave and come back. I stayed (in hindsight, we both should have left). The problems began soon thereafter: --First, let me be clear that this nail was painful to the touch and Leo would pull away if you touched it. I was not happy to realize they did not plan to give him a local block (pain med - Lidocaine - at the site of the nail) during the procedure until I specifically requested on it. (Shall we pause for a moment and just imagine someone cutting your nail off at the base without any local anesthetic). --Second, during the procedure I heard him yelping from the back and was soon informed they hadn't actually done the reversible sedation as we'd discussed, they'd given him Acepromazine instead (a tranquilizer). I was informed he was yelping because the local anesthetic stings as it's administered and he wasn't responding to the tranquilizer enough to not be feeling it. I was told they'd done almost everything else they needed to besides the one nail. I inquired what needed to be done besides the ONE problem nail we'd come in for. Well, they'd trimmed the other 15. --Third, given that he wasn't responding to the tranquilizer well and they were struggling to give him the local block, I was told that I had two options at this point: one, they basically hold him down and cut the nail - it will be painful but fast. (SERIOUSLY?!) Or two, they give him a more serious sedative (Propofol) to knock him out, then cut the nail. I opted for the sedative, not realizing until later that this was not my best choice. (Mind you, I couldn't have known this at the time because I was not fully advised of the risks or potential consequences.) Shortly thereafter I am reunited with poor cone-head Leo who is a droopy, lethargic mess. I am also promptly handed a bill for $260. RRRRRREWIND!! Let's check our math here: $40 for exam + $80 for sedation = $120. Somehow things managed to more than double. I'm promptly advised that they did "wound care" and "bandaging" (neither of which were mentioned as necessary prior) which totaled about $80, plus there was the head cone & the Lidocaine I requested so there's another $40+. Umm. Stop right there. $80 for WOUND CARE AND BANDAGING?! So, let's recap. I've now got a droopy, falling over dog, the whole procedure didn't go at all as we'd discussed originally, and I'm getting nickel and dimed (actually, more like Hamilton'd or Jackson'd) on my way out the door. SUPER. Okay, so at least they agree to take the $80 for wound care/bandaging off and I high-tail it out of there. You may have thought the adventure ends there, but NO... my droopy dog is so sedated on the way home he poops in the backseat. So now I've got a steaming pile of crap in the backseat and a steaming owner in the front seat, which really was a perfect ending to how I felt about this whole experience. I later reviewed what happened with three other vets I trust (all out-of-state friends/relatives) to get second opinions. In brief, all felt the tranquilizer seemed an inappropriate choice for this sort of procedure given Leo's breed and high energy level. All also had a lot of concerns about the use of Propofol (the sedative used) as they felt it was a riskier choice than using the reversible sedative we'd originally discussed using. It's pretty safe to say this bridge is burned. Whole Pet will probably be glad to know that I, Marissa B (the pet owner who clearly has unrealistic expectations that someone will actually do the procedure as discussed, will fully inform me of risks/consequences, and advise me of actual costs upfront) will no longer be returning. read more

Brought my dog here shortly after we moved to Madison. Saw Dr. Katie and was very happy with the time she spent looking him over and talking with me. He was suffering from serious separation anxiety being in our new place. She was very understanding and took the time to learn about him and talk me through some options that might work for him. I really appreciated how she made me feel, but more importantly that she genuinely cared about my pup. Would definitely recommend Whole Pet to anyone. read more

Amazingly compassionate and intelligent staff. The receptionist knows my name, my dog's name, his allergies and meds, and the staff was so gentle with my dog when he was getting an IV during a serious liver disease scare (which they were able to catch early enough and treat instantly, bringing him from an emaciated lethargic dog to a vibrant, stronger and healthier than EVER guy full of wiggles and love) that my dog just curled up in their lap to nap. First time we went in was supposed to be a routine check-up that revealed serious disease in my little guy, so what was a check-up turned into a 5-hour-long appointment with IVs. They set up an exam room entirely for him, got him warm blankets, and kept an eye on him while I ran my boyfriend to work. The vets and staff are incredibly knowledgeable and kind, give wonderful support, are raw-food friendly (definitely a rarity, unfortumately), and are responsive to all kinds of questions and details. read more

Brought in my cat for a checkup. They were super nice and didn't pressure me to get any extra tests that weren't necessary as I'm on a tight budget. Very reasonable price for the level of service that we got. I got some good advice about food soft food, and during the exam, my cat was purring so much that they had trouble hearing his heart beat. read more

Let me start out by saying that my dog, although the love of my life, is not the best with strangers (men in particular) One night I noticed some lumps on his throat and immediately booked an appointment at whole pet. I was really happy that they were able to get him in the very next day! I let the receptionist know that he was not the best with strangers when I called. When we went in for the appointment, they made sure to not have any random people in the waiting room. We were greeted by a friendly face. The entire staff did anything they could to make Braun (my pooch) feel comfortable and not stressed. The nurses went above and beyond letting Braun get used to them and even went as far as giving him cheese to put him at ease. After Braun was diagnosed with lymphoma, we were devastated!! Erica was super optimistic about treatment and gave us multiple treatment options. I never felt judgment or pressure from the vet, just options and helpfulness. We were sent home with some drugs for Braun, and I had a million questions. Erica was so kind to respond to every email I had and was more than happy to answer any questions I had when I called. She even put us in contact with a specialist that could further help us. This was one of the hardest things our family has gone through... I must say that the staff at whole pet has made this horrible illness much more tolerable with their outstanding customer service and willingness to go that extra mile for your pet!! read more

I recently lost my dear sweet Emma, a Rhodesian Ridgeback dog, to cancer. The ENTIRE staff at Whole Pet were amazingly competent, empathetic, helpful and available to me and Emma during a hard time. The doctors were knowledgeable and resourceful and explained everything and my options. I am forever indebted to them for their compassion and hope that anybody who needs help will do themselves a favor and go see these people. Cheers. read more

I am new to the area and discovered Whole Pet Vet Clinic when my standard poodle, Beau, became unexpectedly ill. The staff are friendly and informative. Whole Pet Vet clinic was accommodating to my needs and allowed my dog to come stay for the day and have the vet check him out between appointments. (They were all booked up appointment wise.) The cost for this service was minimal ($15 I think?). Awesome! Whole pet does a nice job of advising pet owners about all their options regarding medicating and vaccinating pets. It's nice to know they're not always trying to tack on more to the bill. Plus, they always give a high and a low estimate for the services you'll be receiving that day, so there's no surprises. Finally, I love that Whole Pet calls with lab results whether they're good or bad. It's just nice to know for sure! read more

Really personable. They listen to you. Give you lots of options. Are up front about their pricing. They understand the benefits of a raw diet and they care about their patients. I was very very impressed. As soon as i arrived at Whole Pet, I felt like family. They treated me and my dogs like I had always gone there. So glad I found this place! read more

I just moved here and my cat was due for her yearly checkup, so I called Whole Pet after reading the reviews for it (and some other nearby clinics). I was impressed right away because they had an appointment available the very next morning and the receptionist was very nice on the phone. All of the staff was so incredibly kind and made both myself and my kitty feel welcome. They took plenty of time to explain things, made sure I got estimates of how much not only that day's services would cost but also how much other services I was interested in would be. My cat also got a free nail trim for free because it was our first visit and they showed me how to do it so I could do it at home. I have to say I was really quite impressed with this place. It's clean, smells nice, everyone is very nice and helpful, and I will definitely be continuing to take my cat there. read more

The folks here are awesome! They always go above and beyond to make my giant dog feel safe and comfortable when he is being a big baby getting his shots. They're being super safe with the pandemic while still being very accommodating for their clients. Normally I would be nervous about having to wait in the parking lot while my dog is being examined/treated inside - I have no doubts leaving my pup in their hands. Everyone here seems to genuinely care about the animals and it shows! My dog hated going to the vet before we found the sweet doctors here now he is so excited to go! read more

I have moved to Milwaukee since my first review. I've been searching for a vet clinic here that would replicate my experience with Whole Pet but unfortunately haven't succeeded yet. I have tried Norwood and the newer Dr. Noah's Ark. Here are the ways that Whole Pet went above and beyond that I have not seen at other clinics since: 1) They email you notes of everything you discussed so that you don't have to try to memorize it all then (including how many calories your cat should be eating). 2) They give you a really detailed price estimate there and then if you are looking to have anything done that would be extra to the initial office fee. 3) They give you a complimentary nail trim and teeth brushing at an exam. 4) They always try to hook you up with the same vet you initially saw. 5) They give very timely callbacks regarding fecal results/ asking about progress after a dental. 6) They don't make you feel rushed during the exam. These were just my experiences with Whole Pet the two years that I used them. I'm not sure if things have changed or not, but I haven't found a vet that I liked and trusted as much since. If anyone in Milwaukee has a vet similar to this, definitely hit me up. read more

I cannot say enough good things about Whole Pet. We took our cat here last night. The vet tech and vet, Erica, were incredibly knowledgeable, helpful and patient. We have a "problem cat" so we warned them that she could be difficult to wrangle. They said they had some tricks for that and, amazingly, they worked. (Feliway, kitty burrito, tapping on the head for distraction.) They listened to all of our questions and spend a lot of time thoughtfully responding. They explained how much everything would cost in advance and gave us options. Full service is what you get here--down to cleaning up the stress poo and pee. Erica even went so far as to help us clean out the carrier, put it back together, and gently put our cat in. Unreal! We have gone to lots of different vets in several states but Whole Pet by far blows everyone else away. read more

Took my dog and cat here for about 3 years until we moved, and I think we've seen every doctor there and they're all good. Front desk staff are very friendly and welcoming. I like how the techs talk through the pros and cons of optional treatments/vaccines and are up front about how much everything will cost. My dog is a huge dick at the vet and growls at everybody but they're very nice about it. read more

Wow. This place is fantastic. My cat has been ill. I came here for a second opinion on his diagnosis and care. Everyone I spoke to from start to finish was kind and helpful. They ran the tests that were needed and explained not only why they were needed but what the results meant. After the experience I had today I will be moving all of my pets over to this clinic. I feel comfortable with the diagnosis, and I feel informed and educated. Even my cat loved it there! This is the first time I've ever brought my cat home from the vet and he didn't immediately run and hide! read more

We just started working with Whole Pet based on a recommendation from Tabby & Jacks Pet Supply store in Madison. They helped us thru the difficult loss of our beloved 19 year old cat a few months ago, and then spay procedures for our two new kittens in September 2013. From the perspective of the vet staff, we are completely impressed with their sensitivity and quality of their health care. They consistently went the "extra mile" to make sure we were comfortable and understand the details. Relative to the admin and callback problems mentioned in a review below, I do think there is a transition going on in that department as it appeared to me they were training new admin staff. I believe they should have things ship-shape again, and I'm looking forward to a long relationship with this clinic. The vets and techs have certainly won our hearts & minds with superb service so far! read more

I've been to Whole Pet almost every week in the past month due to my cat's pancreatitis and diabetic relapse. No fun but Whole Pet has really lessened the stress by being so kind and flexible. Taz, being the sweet, incredibly chill cat he is, has a bit of a fan club after so much time there. Whenever I call, the receptionists are genuinely excited to hear how he's doing and they've been excellent about working with my not-very-forgiving schedule for blood glucose checks and the like. Just had to give another rave, Whole Pet! The skills of the doctors here are matched by the level of service from everyone on staff and it's much appreciated. read more

Great staff, great service, very knowledgeable and considerate. My three cats and I go here as they were highly recommended by one of my co-workers. The staff is super friendly and always willing to listen to my questions and concerns. They also have a specific room just for cats, which is really helpful, and they are always great at making them (and their human!) comfortable. I also love that they take the time to explain everything to you and they are not pushy in the least - they outline services that are available and that they recommend, and they give you a choice. I also love that the staff is knowledgeable about species appropriate pet foods (read: carnivores need meat!), which is a rarity for vets. My cats and I are so happy to have found a vet we can trust and I for one am glad to know they will always be in good hands. read more

Still love them! The vets, Megan, Lisa, and Erica are all so nice and very patient. They make sure all of your questions and concerns are addressed (including everything from grain free dog foods to doggie seat belts!). The vet techs are all SUPERB! Overall a very talented, just wonderful group! I wouldn't take my pup anywhere else. read more

Staff here is very friendly & informative, they spend time with you to answer your questions or concerns. After my first visit I received an e-mail with a write up of all the vaccines my dog received, along with a picture of him they took at the visit. It was great to receive all of the info digitally so that I have my own copy. I feel it is conveniently located, as well. read more

Whole Pet has taken care of my shih tzu for almost 3 years. Every staff member from front desk, to tech, to vet is so kind and informative. The always offer advice, detailed descriptions, as well as take-home reading. I also love that they are on top of their e-mail for documents and scheduling. Great service. read more

I took my cat to her first Vet visit, and the vet, Erica, and her staff were wonderful and friendly. They didn't try to get me to spend a bunch of money. I recommend them to everybody. I'm definitely going back. read more

Everyone else seems to have had an amazing experience here. I had the complete opposite. It left me feeling used and idiotic. My cat nearly died under their care, but while it was in my care, it flourished. Instead of fixing the disease, they just used intensive medication regimes. They made me buy the most ridiculously expensive food with horrific ingredients in it. The experience I was faced with leads me to no other conclusion than they are a poorly run operation who enjoys manipulating particular individuals for financial gain. Not a single individual at the clinic was likable and they were completely undereducated on what is considered a relatively common disease. In the end I paid a ridiculous sum for literally no help. The best part? They never asked about my cat, only about money. Absolutely mind blowing. This clinic isn't just full of bad vets, it's full of bad people. read more

The vet we saw (Dr Caldwell) seemed great -- sweet with my dog, seemingly very competent, and very reassuring and responsive. However, the staff is sufficiently awful that I will never be back. My dog lost a tooth back in April, so we went in, and a dental cleaning was recommended. I have avoided and dreaded this for a long time, as I can't handle anything that traumatizes my furry baby, or anything that could actually kill her. But I researched Dr Caldwell, found only good stuff, and was very impressed when she responded personally after I emailed about a concern. So I booked the procedure with her, for a couple weeks later. During that whole 2 weeks, I spent about 2h daily in tears, reading all the tales of people who had brought in healthy dogs for a dental cleaning only for the pet to die from the anesthesia. But I steeled myself, and figured it was the right thing to do. Then, got a call from the receptionist asking to reschedule for the the following week. I wasn't thrilled, but agreed. But as we'd finished booking, I said, "And this is still with Dr Caldwell?" The receptionist: "ah, no, this is with a different vet". It is UNACCEPTABLE that they were going to swap out the vet without even telling me! I had only agreed to this because I trusted MY vet. The replacement was not even listed on the webpage, so for all I know, it is some animal-abusing intern with a 1-in-2 death rate. So I cancelled the procedure, and decided that while the vet cannot be trusted for anything major, maybe I'd give them another chance for small things. I called earlier this week hoping to book an appointment for an overdue vaccination. Nobody answered, so I left a message, asking if it was at all possible to book an appointment for just this vaccination ASAP, as we are soon leaving on a road trip to Canada. Four days later, nobody has bothered to call me back!, so I guess I'll just hope for the best while crossing the border. Additional issues: back in April, the vet tech said she needed a blood test to prep for the dental procedure. I agreed. They wanted to take her to the back, but I always stayed with my dog at our old vet in NYC. They agreed to do it with me there, but now I can see why they hadn't wanted me around: they took 6 attempts to find her vein!, which left her licking a sore paw for 3 days. My dog is petrified of the vet in the first place, so making such a minor thing so painful and frightening did not help. Meanwhile, I had to wait 15 minutes to pay for my April visit, and another 15 minutes to pick up a test cup when I stopped in a few days later: one receptionist is particularly awful, cannot multi-task at all, and will just sit there on the phone for 15 minutes, completely oblivious to all the people waiting there. Very frustrating. read more

I have been taking my senior dog here for the past few years. He unexpectedly hurt his neck on a Tuesday night and Whole Pet Clinic was able to see him Wednesday afternoon. I was happy that they were able to see him so soon because he was clearly in pain. The veterinarian put my dog, Ozzy, on a heavy pain treatment along with muscle relaxers. They did not see the need for x-rays, but if no improvement was noted then x-rays would be necessary. After his doctor visit, Ozzy got better every day. I found it very kind that they called the next morning to see how Ozzy had done throughout the night. My dog is older and he can be aggressive with strangers, but the staff at the clinic is super welcoming and he tends to behave very well around them. This clinic does not offer payment plans, but they do accept Care Credit. However, if you are not able to get Care Credit then be prepared to pay on the spot. X-rays can run from $105 (one view) to $175 (multiple view), the visit is roughly around $50, fecal exam for parasites is $25. This is just so you get an idea of the pricing points, but it can be different for any pet! Although this clinic is a bit more expensive than other places I've been to, I can say with confidence that I feel comfortable taking my dog here and that he is in good hands. Ultimately, that is what truly matters! read more

Wonderful staff. Since I just take my cat in once a year for check-ups, I always have a lot of questions. The were very patient with me and didn't rush me at all. I also like that they have a special cat window that I think made the visit a little less stressful for everyone. They give all the options for recommended care and aren't pushy at all, unlike other places I've been. read more

Best vet I've been too. They were very forward about costs and they spent a lot of time examining my cat before diagnosing her. They had a lot of great suggestions to help make my old cat healthier and took the time to answer all of my questions. Very pleased with the service. Will not only be bringing my cat back, but will also be switching my other cat to this vet. read more

Great! Knowledgeable doctors have taken great care of all my dogs. They practice modern medicine and offer holistic options which was exactly the balance we were looking for in a vet. read more

I took my dog here while I was in town visiting as he required somewhat immediate attention. Compared to other vet clinics that I have been to I thought this place was really quite dirty. There was hair all over the place (I'm allergic to cats and ended up with cat hair all over me), it did not smell clean, and overall, it did not seem very sanitary. I was disappointed when I called a few days later because my dog had very bad diarrhea and I was unable to talk to anyone. It was around the holidays so they said I should at least hear back from someone by the day after Christmas; an entire week went by before I finally heard back. In the meantime, my dog had become so violently ill that I had to take him to the Emergency Pet Clinic on Christmas day where he was admitted overnight. Turns out he had Hemorrhagic Gastroenteritis which is apparently something a dog catches from other dogs. My dog had absolutely no contact with any other dogs other than his trip to this vet so I am left with only the conclusion that this is where he contracted it, which really isn't too much of a surprise given the cleanliness of this place. On a positive note, the staff here are all very friendly. I would not recommend this clinic and will not be taking my dog back. read more

We have taken our dog here for a little over a year, and although we haven't had any major issues, I have been dissatisfied with the service we have received. Our dog had a culture taken for ringworm, and they over incubated it, so i had to return so they could do another one. They have also had to re-give vaccines because they didn't mark them down properly in the computer. The vet tech over-clipped my dogs nail to the point where he expressed his anal glands. read more

They are so wonderful. They are so patient with my very snarky old lady cat. They also do a great job utilizing both eastern and western treatments to best fit the patient's needs. read more

Traveling thru the midwest with my pooch and then diarrheia trouble. So i stop at whole pet clinic. Now all i want to do is move to Madison, so that this professional staff can save my dog over and over. they were terrific. he was better within the hour. thanks to erika, lisa and megan, and all of their wonderful tech staff. read more

Wow - are we going to the same place?! I've been taking my pets to this clinic for several years and was pleased with their service. HOWEVER, the past six months have been TERRIBLE. Not responsive to emails; must leave 3 or 4 messages to get a return phone call. Prescriptions whether ordered in the office, online or by phone have consistently been wrong or not ready at all. I don't know what has happened to cause this change in service, but I will be looking for a new place to take my pets. Late followup is one thing; messed up prescriptions is another. read more