An oil change, just over 30 days from purchase, revealed that the vehicle was missing the 2 large side panels protecting the undercarriage. Brake lines, etc exposed and not even an apology from the Sales Manager. $800+ repair later got him to say that he trusts his techs word that it was inspected, but no documentation provided as requested to support his trusted claim. DO NOT BUY A CAR HERE! read more

We recently purchased a Maserati from this dealership. The sales person, Courtney and sales manager Ryan Hon helped make this process smooth sailing. They create a no pressure environment and allow you to make your own precise decisions. The deal was so great that we couldn't pass up on it! They gave a fair value for our trade and the absolute be price for our new vehicle! They were super cool about test driving their high end cars and treated us well over all. The financing department was pretty cool, quick and allowed us to secure the best financing package. I would recommend this dealership to anyone, any day! read more

I have had my 500X since 2017. Have had an ongoing issue with loss of oil. Have asked multiple times during the factory warranty period that the engine be checked for oil leaks. I mean being three quarts of oil low between oil changes you would think I would see the oil slick where I park. Well we are 6,000 miles passed the warranty but I still have an extended warranty and now, low and behold... there are oil leaks and gaskets have to be replaced to the tune of $1800. There is a recall for oil consumption and I am really confused because now I am Being told the car is leaking oil but I have to fix it for them to run an oil consumption test. I mean how many different ways can an engine "consume oil?" Apparently the recall is actually a software update. Why run a test? Just update all vehicles. But seriously since the day after I purchased my vehicle, customer service has been lacking, service center has been slow, untrustworthy, and sloppy. Do not buy from this dealership. read more

Absolutely the best car sale experience I have ever had. Godfrey and Vince treated me like family and not just another sale, everything was explained in detail. Really felt at home at this dealership!!!!!! I am extremely happy to have gotten this AMG here!! read more

Avoid this dealership. I purchased a car from them at the beginning of November and I am still waiting on them to complete my registration. They rarely pick up the phone and they never respond to voicemails or emails. I've been waiting weeks for a response. The extremely poor customer service isn't worth buying a car from them. read more

Bought a Maserati from these jokers and sold it in less than a year. The product was inferior and service was even worse. I have asked them to take me off their call and mailing list for a year now, they can not even do that right. you want to catch an attitude with your customers go sell Rolls Royce or Bentleys. read more

Buyer Beware! The service department is not fully honest when quoting you their service fees. My husband took our Fiat in to have freon added. We asked them not to start repair on the car until they looked at it first and then call us to go over the service and fees. Approximatley 24 hours later, Mr. Mack called to let us know that it would be $270 plus tax for the service. My husband gave them the go ahead to start repair and asked them to add 1 extra part which was $13.97. When we arrived to pick up the car, we received a bill for $422.71. We questioned the additional fees and they stated it was for "disposal fees". The receipt we were provided does not have a charge for "disposal fees" nor were we told of disposal fees when we were contacted. We instead received a bill itemization of: $365.46 for parts and labor, $13.97 for the extra part we ordered and an additional $22.50 for supplies, with tax ($20.78) led us to a grand total of $422.71. Of course a disagreement began between my husband and Mr. Mack. In the end they gave us a $75 discount which took our bill down to $347.71. This is still far more than what we were initially told, but they basically said if you want your car, you have to pay it. Of course, we paid it. But, for future buyers, please beware of their deceptive sales tactics. Many prior reviews talk about their "hidden fees" when buying a car and during the servicing of cars. Use extreme caution when dealing with this business and make sure you have everything in writing prior to agreeing on something. read more

UPDATED The first paragraph captures my raw emotion right after the blowout. Read on to see how Northside resolved. Situation not ideal, but satisfied with resolution ------------ 10/2/16 We bought a Fiat 500x at 31 miles. The car is now at 1336 miles and our tire LITERALLY blew the fuck off!!! My wife is almost 9 months pregnant and this is the last thing you expect from a new car. ------------- 10/4/16 Resolving the above issue was rocky at first. We were out of town when the blowout happened. Roadside Assistance would only cover the cost of towing to the nearest dealership (which was Clear Lake) to replace the blowout with another Nexen tire. After experiencing the blowout and researching the Nexen tire, we were no longer comfortable with that tire brand. Given that we had just paid in full for the car at Northside, we felt that they should remedy the situation. Our Sales Rep was very responsive. Initially, the Northside Service Manager did take ownership of our issue. However a lack of alignment between the two dealerships and follow-up left us no closer to resolution after 24 hours. Frustrated, we visited Northside to escalate the situation. The Store Director, Ryan, empathized with our concerns. In the end, we were able to come to a compromise that remedied the situation to our satisfaction. ------ 10/11/16 Ryan notified us that our car was delivered from Clear Lake to Northside with brand new tires from our selection. We expected to pay for any difference in cost for the new brand, but there was no charge. We were also offered a loaner the previous week. My wife and I are grateful that a company like this not only can sympathize with personal matters, but also turnaround the situation in a respectable timeframe. Thank you for understanding. read more

It's my second time stopping by to look at the Alfa Romeo Stelvio. I don't remember names right now,but I have one at least from an email. First visit was "ok". Not much of a follow up. Then I got an email from another sales rep asking me if I was still interested on the car, I did replied with a couple of questions but NEVER got a response back. Second visit...disappointing!! The sales rep didn't do much to show me the car, it almost looked as he disregard my interest on the car. I asked him to find an information for me and he came back literally 10 seconds later with a negative answer. NO WAY he could find out what I was asking in 10 Seconds!!! Very very disappointing. There are other dealers in Houston, even college station. I guess I will take my business somewhere else where they do want my business read more

I came in interested in selling my old Fiat and getting a new one. Not only did I have to drive across Houston to get there for my appoint but the manager I was supposed to speak with did not even show up! When I asked for a quote on my trade in, which is what they said I had to come in for, they said they would have to get back to me. They never got back to me. Terrible service. So disappointed as I loved my first Fiat. Not all their dealerships are like this. The one I visited in Denver was wonderful! Take a lesson! I'd rather drive across Houston or to another city to buy my next vehicle. read more

Great experience! Bryan was extremely patient as we were trying to decide on which car we wanted. Customer service and communication at every level of the process was excellent as well. My wife absolutely loves her 2021 Stelvio!!! read more

I had a great buyers experience at Northside Imports Houston. The staff was very personable and professional. I want to thank DeLawrence and Bryan for making feel comfortable in this process. read more

Thanks to Myles, I'm in my very first brand new (not just new to me) car! I didn't think my credit was good enough, but he managed to make it happen. I contacted them through the website about a used car at first and got a response within minutes, even though I initially sent the request for info around 9 at night. The next day Myles sent me video of the car I'd asked about and followed up with a call telling me he was confident he could get me in a new car that day! True to his word, we signed paperwork that very day on a brand new Fiat 500L! I got a great deal, low down payment and low monthly payments, at a great overall price. He and everyone else treated me respectfully and answered my every question. It is the only car dealership I've ever been to that didn't make me feel like I was being swindled, or where they talk down to me like I'm an idiot because I'm a woman. It was a great experience! And I LOVE my new car! read more

After negotiating a price, I was told that I have to pay for a useless theft deterrent plan. They are willing to loose a sale over such a minor thing I said no thanks there are plenty of cars out there read more

Horrible service and even worse communication. They have had my car for 3 months for a check engine light. I can't believe they are still in business. Bad experience one after another. read more

This company started emailing me out of the blue last night, but I'm not looking for a new car & haven't been looking for a new car. Amy Nicole sent two emails last night & Trinidad Rodriguez has sent 14 (and counting!) emails so far this morning - and its only 9:30am!!!! I bought my car (a Ford) 1 1/2 years ago & am quite happy with it. I'd NEVER buy a Fiat as it's too small for my family. I called this dealership, but the harassment hasn't stopped. read more

Stopped in Monday to look at a Maserati Ghibli. Mr. Castillo was very professional and knowledgeable. Management was also friendly and helpful. Hope to be back in the future to possibly purchase. :) read more

I had a wonderful experience and Northside Imports Houston. The staff was extremely knowledgeable, professional, and friendly. It is rare to step into a car dealership and feel comfortable in the presence of those asking for your business, but here I felt at home. The staff were quick to accommodate and answer any questions I had; they were also sure to guide me in the proper direction. I would recommend Northside Imports Houston to anyone looking to purchase a great car new or used! read more

After how bad they treated me, and all of the sites I complained to, included the Texas Department of Motor Vehicles which opened a case based on the facts provided to them, they contacted me today via the public BBB dispute forum to try to get me to purchase another vehicle from them!!! Incredible. In response to my flabbergasted response to their requested, they proceeded to make false and slanderous statements on a publicly available site that are indisputably false and they know it. Do yourself a favor and drive to Dallas, San Antonio, or Chicago to avoid this shameless business. read more

I want to start this review out by Saying thinks to De Lawrence for all his help yesterday in finding a new vehicle. My family had a great experience test driving both the Fiat 500L and the Fiat 500X. It's not always easy for my family and I to shop for cars due to our son who hates test driving. De Lawrence Went above and beyond in helping us get my son to go with us on the 2 test drives. That in itself means a lot to my wife and I. Customer service so far has been great. We have not closed a deal on the vehicle yet but I look forward to doing so here soon. I can only imagine the experience will continue to be pleasant. I will do a follow up review when a deal gets finalized. But as of now Northside Fiat gets my 5 stars. read more

Went in a few days ago and was completely ignored. Was going to buy a new vehicle, and pay cash, but was ignored! Not sure why, maybe because I'm an overweight black woman! Guess I'll go elsewhere. read more

Lets start by saying I have never written a poor review before but this dealership blows my mind. August 13, 2016 I purchased my dream car a 2016 Maserati Quotroporte. I traded in a lexus. August 20th Engine light came on and was not accelerating like it did before. It stopped the next day. August 24th They did not pay off my lexus that I sold to them on the 13th and the bank took out my car payment, which I thought was already paid off. August 25-28th car starts acting up again and engine light is on and car is not accelerating even slower this time. August 29th I tow the car back to the dealership at 9:00 am. They tell me they will get me a rental which they never do. I go to the airport and rent a car myself. So I have to pay for a rental car and they don't? September 1st Told at 3:30 we think we might know what is wrong, said they would update me. I wait until the next day to at 4:45 to call them because they didn't call me to update me at all. They say we know what is it and a new part is coming and we will fix it on Tuesday. In the meantime my sales person tell me that they did not process the car properly and should have done that before I took possession. Are you kidding me! September 6th I get a call saying the brand new part the received is broken! How can a brand new part be broken? It is now 3:30 on September 7th and I have no idea of what is going on with this car! I understand mechanical things happen all the time especially to cars. The problem I have is with the customer service. 1. You didn't pay off my other car in a timely matter 2. I had to rent my own car which made me pay this new car note, rental car & my old car all in 5 days! 3. You didn't process the car when you received it at the dealership? 4. Very limited communication during this transacation. So at the time I am typing this I still know nothing! I can not recommend this kind of treatment to anyone. read more

Chance after chance and always an issue. Do not go here... Take my word spend the extra 20 min and drive elsewhere, Anywhere! 20min will save hours of headache. Service is inconsistent and awful. Had a 7:45 am oil change apt. Showed up and they had some computer issue or what ever ( you would think common sense and partial intelligence would look up incoming appts and call them so I don't have to take time off and or get up early) courtesy reschedule? Nope.. Had to fight for another appt. 3 Vm for GM and not a single return call back. So obviously their doing so well they don't have to be polite or anticipate the service. Just call with in 5 min you'll figure it out on your own. They have no concept on what returning a call is. I'm sure mechanics are great if only I could get to that stage Ha ... Drive north, south, or even weat but do not go Northside! read more

Updating earlier post on approximately a month ago. The management and staff over the last few weeks have done a tremendous job, listening to my needs and with diligence, patience and thorough professionalism created a solution which I am extremely happy with. It seemed like we had a solution earlier which I was prepared to accept but with their experience they recommended it was not a good enough outcome and worked through until they could be sure I would be happy. Thank you to the team at Northside..!!! I will be back. read more

I went to purchase a vehicle and had my own financing. The company wanted to try 2 more banks. I gave authorization for this. They ran my credit 9 additional times. I did not authorize these and no one is willing to help correct the issue. read more

In Spring of 2013, I started receiving e-mails from this dealership (signed by Ed Paez) to my work e-mail (which I don't use outside of my work). The message hypocritically stated "This email is being sent to you, [my name], because you either showed interest, purchased or serviced a vehicle at Northside FIAT of Houston". All of that is a lie. I've never dealt with this dealership or even known about them prior to that spam. From the combination of how the name was written and the e-mail address used, it was clear, that they simply copied our departmental directory from the departmental website. In my books, that is a bad business practice. When I called Ed Paez (281-907-8819) in December of 2013 to complain, he told me that they don't collect addresses that way, and did not bother to even apologize for the inconvenience. However, he was polite and told me that he "officially removed my address from their mailing list". I hope at least that part is not a lie. In any case, I avoid doing business with people who spam me, lie to me, and waste my time. Do you? read more

Buying was easy. Getting an appointment is the most irritating thing. I have a Fiat 500L which NO ONE will do an oil change for because the filter is difficult to get to so everyone says we don't do Fiats. I have several issues that need corrected and like previous appointments as of the pay year, I had to schedule one for A MONTH out and would need a loaner. I'm told the appointment is made and we'll have a loaner for you.... so the day arrives, no loaner and need to reschedule. As a Fiat owner and a slave to the dealership....words cannot express how much I would avoid a fiat and the dealership. read more

I generally do not post very long reviews, but this one will have to go into detail. The arrogance and disrespect of this dealer goes beyond anything I have ever seen in retail. I was trying to trade in my 2015 Nissan Gtr and purchase a 2018 Quadrifoglio. While I was finalizing the deal, I tried to get some incentive for a couple hundred dollars I didn't feel was very fair. Vince the finance manager returned and told me "you can have your first service on the house" to which I promptly agreed and said "that's a deal." I later come to find out that EVERY first service on EVERY Alfa Romeo is included with the car. As I was trying to make the down payment on it, I was informed I could not place the entire down payment on the business credit card I use. That's fine, but what he told me next was horrible. Ryan Hon (the store director) had informed Vince Curry (the finance manager who said that he is number 2 under the owner) that if I continued to hassle them with questions about why 2500 was max that I could put on the credit card, that they would no longer be interested in my business and I could go somewhere else. Keep in mind that we had already agreed on a price, ran credit, and shook hands. I informed the dealership that I need the paperwork in my moms hands by Monday evening as she was leaving to Europe on Tuesday as she was the one purchasing the car, and I wanted to get this deal done before then. Come Monday they lead me around in circles about where and when the paperwork would arrive, telling me 45 minutes to 1 hour at 3pm. The paperwork didn't show up until 6:47pm (dealership closes at 7pm) and 10 phone calls to Vince later. Once the paperwork had arrived, I promptly called back because I had noticed the mileage on the car was 200+, and when I was being shown the preliminary break down for the cost of the car, it was at 3. I spoke to Ryan Hon, who is the most arrogant sales director I've ever had the misfortune of coming across. He told me that 200 miles is completely normal for a brand new car, and that it must've been from salesman driving it around to keep the battery fresh, as well as test drives. I asked him what he could do because of this, and he said to let him know what time I'll be bringing his loaner back and that we can cancel the deal because he isn't going to do anything and that northside alfa romeo does NOT need my business, nor do they care about it. Keeping in mind that at this point, I had left a down payment and was just waiting on the paperwork to finish this deal. Ryan also had no explanation for Vince's promise about the first service being free, when alfa does all the first services on new cars, free. Vince also mentioned to me that I have to leave 10's on the dealer survey or don't bother filling it out because it effects their income from alfa and what they are allocated for display etc. the tipping point for me was when I was going over the paperwork and noticed the 36 months I had agreed upon, was changed to 60 months. All of the paperwork that they sent to me 13 minutes before closing was wrong. No one offered me an after hours number to call to make sure that it was to my satisfaction. This was a problem for me because I had to have it done by Monday night, and they had known about this since mid Saturday afternoon. I have filed a complaint with alfa romeo consumer affairs and urge EVERYONE to take their business elsewhere. This dealership doesn't value you, your money, or your continued support. The sales staff is excellent, and Cameron was very kind, but the people above him could care less about you. I spent 7 hours on Saturday making this happen, and stressing all of yesterday to make the decision that I wasn't going to be taken advantage of, especially on a 80k dollar car. I hope that they revise the way they deal with customers because it is frankly disgusting. The car would've been picked up on Thursday, I'm not writing this because I wasn't serious or just browsing, I'm writing this because i had invested so much emotion and time into making this happen, and at the very end, the comments Ryan Hon made, as well as the preparation of the paper work by Vince Curry, was unacceptable. Ryan Hon is the one replying to you on your yelp, Facebook, and google reviews. He absolutley does not care about you as a customer, or even as a dollar sign. read more

The staff and service department was completely unprofessional with me! It took me 2.5 months to fix a very straightforward part. A comedy of errors and mid-steps. The store director finally called me back and was not even willing to listen to me, basically telling me I should not bring my car back to their dealership. His sales manager as well had multiple communication errors, no check-in or check-out paperwork. Do not trust them with your car repair! They need a lot of work to bring this business up to my standards. I can not believe that a car dealer would treat a customer that way!! So nasty with me and ended the call refusing to even discuss it with me. Why? read more

Very long story short. Due to floods we lost 2 vehicles and purchased 3 cars from the dealer. We spoke with De Angelo Burrell and Brian who are outstanding sales people. If you must buy a car from this dealer keep these your eyes open for the following items: If you negotiate a price which is acceptable to both parties, MAKE SURE YOUR DEAL IS FOR THE AGREED PRICE, TAX, TITLE, LICENSE and ONLY OPTIONS YOU REQUESTED OR AGREED TO BUY. They have an add-on for $399 which is a "theft insurance policy" which your car must be covered by your auto insurance. When you tell them that you don't want it and haven't told about it unless they did tell you. They get quite arrogant to the point that unless you pay for it they won't sell you the car. Under Texas law I'm not aware of any insurance policy that you must buy other than auto insurance withe required limits by the state and the bank financing your car. If you have any doubts about the car and want to have it inspected by your mechanic or vehicle brand authorized dealer "DO NOT SIGN ANY PAPERWORK, ASK THEM WHAT MUST BE DONE FOR YOU TO HAVE THE CAR INSPECTED BEFORE YOU BUY IT!" In summary, the Sales Team is very nice and works hard for your business but management is arrogant, disrespectful and just plain unprofessional. I'm assuming that this happens to flood victims forced to buy used cars. if you have the money to buy a very expensive Alfa Romeo or Maserati you will be treated fine. Good Luck... read more

Worst customer service of any dealership I've ever been to. They lied about everything from the price to the rebates, tried to tack on $5,000 for a $20,000 car. It took them almost a week to give me pricing. Salesman never returned my phone calls, I always had to continue to call him and see if he was with a customer or not. Ridiculous. I will never ever buy anything from this dealership. read more

I experienced friendly , professional service from Brandon Roth. Financing was fast and I was in and out quickly. Really like my new van. Thanks Brandon and Northside Imports. I will recommend others to buy from them. read more

First of all Northside Alfa Romero-Fiat is the best Price and selection in Texas & USA. No complaints like some pussy's complaining of spam or email mistake come suck my new FIAT 500 coops tail pipe buddy. I bought my new FIAT from the best deal and nicest : sales, service and owners I have ever met. I keep referring because they follow through what they say and I got the best deal here at Northside FIAT and Alfa Romero. I looked at a shitty dealership who did not even help me with a test drive and were to eager to flirt with their secretary while their main manager was surfing the web and laughing at you tube videos when I asked for help. Sterling Fiat is not a good place people they are a corporate giant and not personable their sales force keeps changing and the manager there keeps firing people so to look like he gives a shit to keep his job. Sterling Fiat is succkky and their cars are higher priced do not go to Sterling fiat. Never go to Sterling fiat not a good experience and if you just like paying more then go there.. BEST BEST BEST BEST place to buy a FIAT is Northside Alfa Romero- FIAT I got the best price and financing in one hour flat. The owners even spoke to me and I really like the dealership and if I had a shit load of money I would buy seven more FIAT's one for every day of the week. Now seriously if you want to save money and deal with no pressure to buy and test drive for free the cars to find the one just right go to Northdside Alfa Romero-Fiat I delt with Mr. Santiago Moreno he is A+++++ certified in helping you make that right decision and he has a natural proclivity towards prudence which I being a Doctor appreciate. They have some construction going on so call for a map on how to get there quicker. They are honest, sincere and friendly. They also have the freshest best array of free coffee and drinks while your buying your New custom FIAT or one just off the lot ready to go. If you first go to Northside Alfa Romero-Fiat you will not have to go else where. I have bought two and my friends also and we are living proof.. No complaints like some pusses complaining of spam or email mistake come suck my new FIAT 500 coops tail pipe buddy. I bought my new FIAT from the best deal and nicest : sales, service and owners I have ever met. I keep referring because they follow through what they say and I got the best deal here at Northside FIAT and Alfa Romero. I looked at a shitty dealership who did not even help me with a test drive and were to eager to flirt with their secretary while their main manager was surfing the web and laughing at you tube videos when I asked for help. Sterling Fiat is not a good place people they are a corporate giant and not personable their sales force keeps changing and the manager there keeps firing people so to look like he gives a shit to keep his job. Never go to Sterling fiat not a good experience and if you just like paying then go there.. BEST BEST BEST BEST place to buy a FIAT is Northside Alfa Romero- FIAT I got the best price and financing in one hour flat. The owners even spoke to me and I really like the dealership and if I had a shit load of money I would buy seven more FIAT's one for every day of the week. Now seriously if you want to save money and deal with no pressure to buy and test drive for free the cars to find the one just right go to Northdside Alfa Romero-Fiat I felt with Mr. Santiago Moreno he is A+++++ certified in helping you make that right decision and he has a natural proclivity towards prudence which I being a Doctor appreciate. If you first go to Northside Alfa Romero-Fiat you will not have to go else where. I have bought two and my friends also and we are living proof.. Dr. Tom Perez, III National Geographic's Dooms Day Preppers Show P.S, Forgot to mention great gas milage and it can haul ass if you need to bug out of town!!!!! read more

They are probably great with their million dollar clients but they are very inconsiderate to the average joe client. They had us drive all the way back out because we were "approved" but they failed to mention it wasn't the deal we had agreed to AND they had us waiting for over 2 hours just to tell us this because some one "walked in right before us" even though we had an appointment. Also, the price they listed online wasn't the actual sale price. read more

The service dept. here had our Maserati for more than 4 weeks. Much lack of communication. We often couldn't get anyone to respond to voicemails, so we tried e-mails and on-line inquiries through their website and still nothing. We were disappt'd when after we spent over $8,000 in repairs they didn't even wash or detail our car. read more

This dealership is a true example of greed. In today's market, they wanted to offer me $3500k less than what it's worth, and everyone else offered. And their excuse was because of the carfax information didn't match with the information I have filled out on the trade-in WHICH IS NOT TRUE... I traded my car at another dealership and they gave me a copy of the CARFAX there is absolutely nothing on the carfax that will drop the price that low... Later they said we are a preferred CarMax dealership and can match the price... So, now you are ready to give me a better price for my trade-in but before you couldn't and there was no way... And your Maserati is overpriced with minor damage on the carfax.. so if that is not affecting your car price why is it applying to my car.. I do not recommend these guys simply because I feel they are taking advantage of people when it comes to trading in vehicles, they are not giving the market value for the car that you are able to get elsewhere.. Therefore I would strongly suggest to anyone if you are looking to trade here at least take your car to another dealership and to Carmax to see what you can get for it. Chances are you be happy you did because these guys will screw you. read more

Really good, they got me into a brand new car envelope though my credit was horrible. Thank you Ben and Vincent

Do not buy a car at this dealership! I purchase a new car every two years and this has been my worst car buying experience in three decades. They have a nice new building but they have the worst customer service. These people are clueless and are all smiles until they have your money. I did have a good experience with the service folks but cannot recommend the sales people or the finance manager. read more

We had scheduled an "appointment" to buy the new Guila and our sales guy sold it to another customer prior to our appointment. We understand that they don't hold cars but a quick phone call and apology would have been nice. They have no issue calling you to come buy one but no common courtesy to call us prior to us driving to the dealership to let us know the car that we wanted was already sold. We will definitely NOT be going back to this dealership! read more

What a great buying experience. I appreciate the professionalism of everyone at Northside Imports. Ben W was helpful and knowledgeable - sent me a video of the car before I drove out. He was patient and seemed to be interested in my wants and needs. Ryan H worked as well to make sure the buying experience was as easy as its ever been. I'd highly recommend Northside Imports. read more