Dr Wood and his staff are very caring and have always taken great care of my fur covered family members! They always find a way to get them seen when needed read more

Knowledgeable staff, nice facilities -- my only complaint is that it's difficult to get in for last minute/urgent appointments.

‼Writing this post to make others aware of our recent experience at Northside Veterinary Hospital‼ We have been taking our animals to Northside for over a year now, and have been happy with the care all of our animals have received, up until today. Kru was under their care for 24+ hours after a cryptorchid and neuter surgery yesterday. I was aware that Kru would need to stay overnight to be observed until this morning, but was assured by a staff member that he would be checked on in the late evening hours last night. Surgery went well yesterday and they were able to locate and successfully remove both of his testicles. I arrived to Northside this morning at 8am to pick Kru up, and only got 2 minutes down the road before he had a major (bowel) accident in my car. I didn't think anything of it as I know this is a side effect of anesthesia and medication. We pulled over to get him cleaned up where he then urinated for 4 minutes straight, which raised some concern to me. I called Northside and asked them when the last time was that Kru had urinated or had a bowel movement. I was informed that he was let outside yesterday BEFORE they closed at 5pm, but had not been let outside to go potty since. From 5pm on Thursday, to 8am this morning (Friday) my puppy was left in a kennel and had not been let outside to go to the bathroom. I asked the staff member for an explanation as I was specially told yesterday that somebody comes back in the middle of the night to check on him. The doctor then got on the phone and explained to me that they do not have staff come back after their office closes at 5pm. She said this is typical with all vets, and that they are not required to come back after closing to let any dogs outside. Her explanation did not explain why Kru was not let outside to go to the bathroom this morning before I arrived to pick him up at 8am. I am very confused as to why it was required that Kru stay overnight for observation if was alone from 5pm - 7:30-8ish this morning. I am also very frustrated and upset to learn that my dog was holding his bladder and his bowels, after surgery, for 15 hours+ straight, under Northside's care. This is unacceptable and surely is not the definition of "excellent care" in my book. read more

I took my dog in to get him check, wondering why he was getting worse about a certain rash that was underneath his belly and they told me he was allergic to something and the staff Dr. Ro** talking about how she doesn't know what it is because everything was a guessing point until we do a bunch of lab work. With all the lab works it was going to be $1000 or more just to find out what the dog was allergic. She can't even tell the difference if a dog going through hotspots to looking at the skin, and knowing it could be a yeast infection, but I find out that my dog had a yeast infection from antibiotics and all steroids. and when I took him in AND AGAIN they were going to put him on different anabiotic!!!! SMH these people are supposed to know what they're doing. It's sad because it's a guessing game and it's all about the money. read more

This place is filled with loving and caring people. I've called crying with issues and they do everything they can to help your animal. I've never been to an animal clinic that ALWAYS puts the animal before the money! They are not pushy or judgmental. This is the best place to get care for your animal! I drive 40 miles to get there! read more

my cat came home with a broken leg so I took him there they said they were short staffed and they couldn't do survery if he needed it so I ask if they could just look at him to see what was going on and they sent sent me away because I didn't have an appointment what kind of vet does that? they are expose to love animals not north side veterinarian hospital read more

They are so kind and professional. Honestly probably one of the only vets around the hillsdale area that actually cares and works hard....

I greatly appreciated the time and attention my Diesel received when needing emergency surgery at the 5 o'clock hour. The friendly staff and family atmosphere gave me comfort when I needed it most. read more

We feel confident that our pets are in good hands with Dr. Wood. We travel from Lansing to Hillsdale whenever we have a serious issue and need a second opinion. Dr. Wood always takes the time to review and discuss the risks involved with conservative vs. aggressive treatment. We always learn about new cutting edge techniques, therapy, and new medication options that our other vets do not offer. The modernized facility has the latest technology and is always clean and well organized. The wait time is minimal and usually right on track for your appointment. Northside also offers convenient online options to request medication refills, and they are email friendly, which is a big plus for those of us who do not live in the area. read more

I am very disappointed. I love the vet here and have been a loyal client for years. Last week I took both my dogs in for dental care, one needed extractions, one needed masses removed. The customer service was terrible. From them forgetting to call me after the procedures to my not getting pain meds or antibiotics; from the receptionist not knowing any of my discharge instructions to not caring that my dogs were up vomiting all night after the procedures. I felt like I deserved to speak to someone that knew anything after the procedures. I was asked to sign a form that I wanted pain meds and then didn't get them???? I am not the doctor, but I think after dental extractions, pain meds should be a given (especially since I asked for them). Again, I think the doctor is knowledgeable and kind, but I expected better. I have been a client for over 20 years and this is the second experience I have had like this. read more

I am a veterinary technician. I do not work for Northside and I've never been a client there. Recently, a client of Northside, who has been a client there for many many years, came to us with their sick pet for a second opinion. Their pet had been treated by Dr. Wood at Northside for its illness. The owner was very unhappy with the service she had received. She dropped her pet off Monday morning and Dr. Wood took xr-ays. He didn't provide an actual diagnosis, but thought maybe the dog was having a disc issue. He recommended laser treatment and the owner consented to this. When the owner returned at lunchtime, her dog was paralyzed and could no longer walk at all. While hospitalized at Northside, she did not feel that her pet received the care and attention it deserved. She witnessed not only her own pet, but others who were hospitalized there, sitting in soiled cages, while the un-attentive staff talked amongst themselves and texted on their phones, seemingly oblivious to the animals in their care. While her pet was hospitalized, the doctors didn't bother to show up any earlier than 9 am to check on her pet and at one point her pet went over 12 hours without pain medication because of this. At that point she realized her pet would get better care someplace else and checked her pet out of Northside. When she arrived at our clinic, the owner was distraught. Her poor baby was in so much pain and she didn't know where to turn for help. We assured her we would do everything we could to help her and her ailing pet. Upon reviewing the "records" Northside sent with the owner we saw several very disturbing things. First, it appeared the animal had barely received one exam daily while in their hospital. How can you monitor a pet's condition and progress if you are not regularly examining them? The few exam notes that were provided were sketchy to say the least. It appeared as if they don't believe in providing complete exams and they certainly don't believe in recording their findings. Secondly, the history provided confirmed what the owner had already told us, which was Dr. Wood had given the animal both Steroid injections and oral Deramaxx ( a Non-steroidal anti-inflammatory medication) AND oral steroids all on the same day. To the average everyday pet owner, this may not sound like a problem. However, ANYONE with any medical background knows that you NEVER do this!! You are quite simply asking for stomach ulcer and possibly even gut perforations when you mix these drugs. Our doctors reviewed the x-rays, which showed blatant disc disease. We consulted with Michigan State University Radiologists and Emergency Doctors and they confirmed the diagnosis from the x-rays. The MSU doctors were also VERY concerned about the mixture of drugs this pet had been given and recommend we monitor it closely for signs of GI perforation. The prognosis we gave the owner was very grim. Most likely, due to the lack of deep pain reflex her dog was displaying in its back legs, the pet would never walk again. To be sure, the owner wanted to wait another 24-48 hours to be sure the dog wouldn't respond to treatment. Within a few hours her dog had extremely severe bloody diarrhea and was painful in the abdomen. Unfortunately, this owner had to put her beloved pet to sleep soon after that. The care of Northside did not cause the disc issue and they are certainly not to blame for the unfortunate outcome. However, the last 36 hours of that dog's life were miserable because of the drugs Northside gave her. If they hadn't mixed drugs that were NEVER meant to be given together, this dog could've spent its last hours comfortable and content with its owner. My ONLY point in this review is to make sure this doesn't happen again to another animal. Dr. Wood claims he did nothing wrong. I beg to differ. I contacted the veterinarians at Michigan State University Teaching Hospital and requested an article explaining why we never give steroids and non-steroidal medications together. I was told " there is no article, because you simply DON'T do it!" In fact, the doctor I spoke to said it "would be a crime" to do that to an animal. Pharmacology 101. He did recommend I look at the label inserts for the various non-steroidal drugs and possibly I would find some information there. I did this and on every single label insert, from Metacam, to Rimadyl, to Previcox, and yes to Deramaxx, it says the same thing. Never give in conjunction with steroids, due to the possibility of GI perforations and ulcers. So although we in the veterinary community feel that this is common knowledge that every first year vet student knows, obviously Dr. Wood has not kept up on his continuing education and he is not privy to this information. Makes me wonder what else he hasn't kept up on? What other questionable practices does he participate in? Do you want to be the one who finds out? Don't take your pet to Northside. read more