Wonderful customer service, a clean quiet and comfortable waiting area to wait while you're car is being taken care of. There is a clean bathroom, a coffee maker, mini fridge full of cold waters and comfortable chairs. Not much more you could ask for. The kia service people are really wonderful- professional and let you know about anything they find in inspection as they go through! Shannon is the service manager and is so wonderful and responsive! I guarantee if you have any question or issue w your car, she will take care of it for you. The address for the service center is just one block parallel to the showroom- the address for the service center is 41-05 34th Ave! read more

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Updating my Review: After experiencing issues with my new 2026 Kia Sportage, including concerns regarding the driver-side door and handle, management has now stepped in and is currently working with me toward a resolution after I reached out to Kia Customer Care for assistance. However, as far as my personal experience with salesperson Malike Freeman, I would not recommend purchasing a vehicle through him. My experience was that once the sale was completed, communication and follow-through regarding my concerns were lacking. I believe customer service should continue even after the paperwork is signed. I do appreciate management now responding and assisting with resolving the situation, and I hope the repair process continues smoothly moving forward. read more

Terrible incompetent customer service and the general sales manager Darwin is very unprofessional and very hard to work with. Can't seem to pull up basic information. I did the official finance application online not the one where you just put your email and telephone number the one where you put your job, Social Security, etc. when I called back to see if they received it the customer service reps told me they have it and when I got transferred to Darwin, he acted like he didn't know what I was talking about pretended like I was lying and treated me like trash. I repeat never do business with this company. It's not worth it. I was already preapproved and I had the money cash to pay for the down payment and they just lost a sale. I guess I'll just have to go to the competitors stay away from Northstar Kia. Angel and Theresa Diaz will go to Paragon Honda instead! read more

Northstar Kia - This is my preapproval that the incompetent general sales manager Darwin could not find so now he lost a sale. - Car Dealers Near Me - Woodside, New York

Beware of this place and trust the other reviews. I made the mistake of not checking Yelp first. Northstar should get No-stars. I found a car online. Their site said one price and then when I arrived the car was $3500 higher as the base! Then additional fees were added that were either not mentioned or hidden on their site. They are shady, shameful, and wasted their time and mine. These folks don't deserve your hard earned money. read more

I recently purchased a car from this dealership and unfortunately, my experience after signing the paperwork was extremely disappointing. I worked with Malik, and on the day I finalized everything, I was promised that the car would be delivered to me. That delivery never happened. We were texting back and forth about it, and then suddenly his phone was off for about three hours. I genuinely thought I had been scammed and even went as far as canceling the insurance on the vehicle. He later called back saying his phone had died, but instead of delivery, I was told I needed to drive from Brooklyn to Woodside, Queens at 9 PM to pick up the car. I didn't get home until 11 PM. On top of that, I was given two keys, but one of them did not even belong to my car. When I brought this to his attention, I was told that his manager would not fix the issue because I "got a good deal" on the car. Mind you the key is $1,000. I attempted to contact the manager several times and never received a response. There was also an issue with the driver-side speaker not working. They initially agreed to fix it and said they would order the part, but after that conversation, they completely stopped responding to me. Overall, once the sale was completed, the customer service completely disappeared. Based on my experience, this dealership operates in a very unprofessional manner and does not stand by its word. I would strongly caution others before doing business here. I will be filing a complaint with nyc dmv next. read more

Worst dealership ever Do Not get a car from here. I should have read reviews but I didn't and I regret ever going here. Just like everyone else said they lie and pricing and make u sign stuff without explaining. The manger Darwin Oliva is just as shady and unprofessional as his staff. I have filed complaints with Kia corporate, consumer affairs and attorney general. I will be filing a small claims court suit. Please don't waste your time with this ghetto and empty dealership! read more

Given one price and magically when it comes time to buy the car, a magically $4000 appears. Yato wonders "why the sudden price increase when it comes time to pay?" Apparently the online price was incorrect, although I confirmed it with 4 different people. Waste of time. Do not go here. Go anywhere else. read more

I recently purchased a 2024 Alfa Romero Tonale with just over 3000 miles on it. I basically bought it sight unseen over the phone and picked up the car 3 days later. The sales people were great to work with, the process was smooth and fast. I was out of the showroom in under 90 minutes. The follow up after purchase was also excellent. The car overall is new. I will say the battery was needing to be replaced as the car even though is new it had sat for a few months between trade in and resale so that's not really a reflection of the dealership. Still under warranty it was replaced by Alfa Romero. I would buy again from this dealership. Their used vehicle inventory presently are all good and of course they have new cars. Again I can speak to the 3 sales folks I interacted with and all were above board and at no time did I feel they were trying to upsell me or change the deal at all. read more

Deceptive Add-On Charges -- Over $9,000 Added Without My Consent I purchased a 2026 Kia Carnival Hybrid SX Prestige from Northstar Kia (Woodside, NY) on October 11, 2025. The agreed total price was $58,623.50, which already included taxes, fees, and a $1,500 Lojack. However, the dealership later sent me a final bill for $67,476.13 -- nearly $9,000 higher -- by adding items I never approved: Tire & Wheel: $2,710 Prestige Shield Warranty: $5,421 These were never discussed, signed for, or authorized. When I researched online, I found many customers reporting the same behavior from Northstar Kia -- unauthorized add-ons and deceptive pricing. I'm asking Northstar Kia's upper management to contact me directly to remove or refund these unauthorized charges totaling $9,631 and correct the sales paperwork to the original agreed amount of $58,623.50. read more

Northstar Kia is a very disorganized and unprofessional place. I made an appointment to see a used car they had for sale. They dictated the time of the appointment. I had no choice, but I confirmed appointment numerous times over the course of a week. I get to the show room. They have no idea who I am, but say they will show me car "right away." I'm sitting in show room for over an hour waiting for salesman to show me car. Just unprofessional and disorganized place of business. No apologies either. Just, "these things happen" response from GM. Got out of there quick. No way will this place get my business read more

This has been the most frustrating attempt I've ever had to give someone my money. April 6: I contacted Northstar Kia via their website about a used Ram ProMaster, noting I was out-of-state and requesting details and media since I couldn't visit. Their reply asked if I'd like to see a "Mitsubishi" today or tomorrow, ignoring my questions and situation. I clarified and reasked. April 7: Daisha Cepeda emailed a Carfax summary but didn't address my questions. I replied, still seeking answers. Throughout, I got automated emails from Daisha, Nairoby Valverde, and Ludys Acosta, adding confusion. I responded each time, asking for updates. I expect Bibi Singh will reply to this review with apologies and his email, but I doubt this dealership can regain my trust. April 15: A text via their CRM finally included photos and video. I asked for pricing. The next day, Pierre Rothwell texted, offering to call. I said anytime; I just wanted numbers. April 19: I checked if the text number was active. April 22: I emailed for an update. Ludys called, saying the price with no trade/no financing was the Retail Price ($44,000) plus taxes, DMV, and a $175 doc fee--nothing else. I confirmed that with $3,000 in taxes/DMV, the out-the-door (OTD) price would be $47,175. She agreed, noting a sales manager would calculate exact taxes. April 23: An email said Pierre would reach out soon. He called that evening, saying the internet price included a $1,000 financing discount and a $2,500 trade-in discount. I said I could be there on the 26th if the numbers worked. He promised OTD numbers after consulting his sales manager. April 24: A text told me to contact Pierre's cell. I asked for an ETA on OTD numbers. He said his sales manager would provide them the next day. April 26: Pierre texted that the sales manager was working on it and would contact me soon. Later, I asked again. He replied: "The numbers are in: $54,500 OTD." April 28: I thanked Pierre but questioned the $54,500 OTD price, reminding him of Ludys' quote: vehicle price plus taxes, DMV, and $175 doc fee. I requested a breakdown. He said the van was priced at $47,995 (not $44,000 as before). I noted $54,500 minus $47,995 left $6,505 in taxes/fees and asked for clarification. April 29: I texted for an update. Pierre replied, "Taxes, tags, fees," and called. I asked for specifics, but he couldn't provide them, mentioning a Pre-Purchase Inspection (PPI) and saying details would be on the buyer sheet when I was ready to buy. I insisted I needed numbers first. Later, I calculated taxes and fees for a $47,995 price at $3,257.95, leaving $3,247.05 unexplained. I asked what these "fees" were; Pierre said he'd inform his manager. May 6: I texted asking when the manager would respond. No reply. I never got to negotiate the price. They have the van I want, but they don't seem to want to sell it. Caveat Emptor! read more

DO NOT GO TO THIS DEALERSHIP!! SCAM ALERT!! This dealership has deceptive sales tactics and unethical business practices. I drove 2+ hours with a sale price and trade in price agreed upon in principle. I spoke with Monica Sebring (Sales Manager at Northstar Kia) and we agreed on a trade in value of $7,900 to $8,200 for my car. She said they just needed someone at the dealership to take a final look at my car. When I got to the dealership, the sales manager at the dealership told me the max they could offer me for my trade was $3,300 and that I should sell my car to Carvana. If I didn't do a trade with the dealership then I wasn't eligible for "internet price", which skyrocketed the price of the car I was planning to purchase. I advised the sales manager at the dealership that I agreed in principle on a trade in value of $7,900 to $8,200 with Monica. He told me he never heard of Monica and she probably works at the their a call center in Florida. The call center in Florida essentially lies to customers to get them in door. He said there was no Monica at the dealership and nothing he could do. I wasted 4 hours of driving and multiple hours at the dealership. The people at this dealership should be ashamed of their deceptive sales tactics and unethical business practices. Avoid this dealership at all costs!! read more

Truly terrible. They have no idea about the product they are selling. I even asked a pretty straight forward question (how to get the regenerative braking to work) and even the manager couldn't tell me. Had appointment for test drive and still waited 45 minutes. Nobody went on test with us. Probably didn't matter because notoby seems to know what the car can do. Car was filthy and had writing on the windshield on driver's side so hard to see. Total waste of my Saturday morning. Might still consider the car but wouldn't buy from this dealer for anything. read more

This place is EVERYTHING you hate about car dealership and bad sales people. Avoid at all costs! Completely inept and slimy. I have had nothing but lies, ignored calls, bad repairs, rotating/fired staff, and spam about deals that don't actually exist. Most recently I used their Service Dept for a minor repair and it's been months of ignored calls, lack of scheduling, and ultimately what they admitted was a "bubble gum job" when my fender basically came off after their "repair". It took another 2 months to get that repair of their bad repair scheduled. They've also been sending me emails about buying my car for 25% "more than market" ... but it's all a lie. They lowballed the offer and just copy/paste the wholesale number from Carfax and never offer the 25% additional. When I challenged them about the lie they just ghosted me. This place is a joke. You don't need this kind of headache, there are plenty of other dealerships. For what it's worth, I bought my Kia from Liberty Kia in New Jersey, and they were amazing. Worth the drive if you live in NYC because Northstar terribly run. read more

Waiting for registration papers. Told them I was going to pick it up and they don't have it and is located at a different location. Never called me that they have it. I called numerous times to see if they had my registration papers and sticker. I paid for paper handling fee. If I knew I had to pick it up and called numerous times and wait 50 mins to pick them up, I would of not paid for the paper handling fee and went to the DMV myself and it would of been quicker. It's been pass 30 days. I would not recommend this place. Why say you have the registration papers and pick it up here when they don't have it in the same location and I said I will pick it up two days before. Every one keeps saying the person will be back with your registration in less than 5 mins , over 45 mins ago multiple times . They do NOT value your time and money here. Go somewhere else. I'm not lying. read more

Erma the Sales Scammer! Agreed on a price and even changed my insurance because the deal was done! - Erma came in the room to tell me she couldn't give me the trade in price on that car. But, if I bought the 2024 model the trade in price is fine. I sat in that dealership excited to get my car for over 2 hours and Erma was rude, obnoxious and shut it down. Still don't have an explanation why. The best is, the dealership calls me everyday. read more

This dealership Got me exactly what I asked for for an amazing deal, Marcos was very kind and patient with us, Thank you!!

Two days of texts and phone calls (they kept saying they'd sent the Costco pricing via Costco -- if they did, we couldn't see it), lead to them offering a trim line $5K more than the one we insisted (from day 1) we were looking for. If they were telling the truth, then the inefficiency (I'd love to use a stronger word) of the staff led to us losing the car to a prior sale. We note that Costco was zero help in all this. read more

Profesional servicio the Raymon( panama ) es mi segundo Kia en 3 años , recomendado al 100% . Confianza total . The second lease car in 3 years , professional service Raymon is the men !!! Panama !!! read more

Northstar Kia - Car Dealers Near Me - Woodside, New York

Stay away at all costs ! I was told I would receive information on a car I was interested in but never received anything. Called the dealer and asked to speak with sales person, was told he was busy try again later. What kind of dealership is this. I guess they don't need or want my business. read more

Horrible horrible place. I leased a Kia Sportage from this crappy dealership a few years back. I called them and discussed my options and CONFIRMED that a black one will be available. I turn up and not only ended up wasting 4 hours but also was told that only red color was available. Maybe they thought "red is the new black" or maybe just completely color blind. I purchased the car after the end of the lease and moved to California not long ago. I once again got so upset seeing ridiculous work they put in while changing the number plate. The holes for bolts were poorly drilled and they damaged the screw threads. You imbeciles had one job to do and still managed to screw up. Tsk tsk tsk read more

Northstar Kia - Car Dealers Near Me - Woodside, New York

I wouldn't send my dog here to get fixed. They are horrible and rob people. Came in with one problem now I'm leaving with another. They tell me now they have to do another diagnostic. ABSOLUTELY NOT. They deserve no stars. Do not buy a car from and DO NOT USE THEIR SERVICE CENTER. Came in for a tire complaint. I don't know why my mirror signal is no longer working. Last time she scratched my front bumper. THEY SUCK read more

Northstar Kia - Car Dealers Near Me - Woodside, New York

If I could give 0 start I would TRUST THE REVIEWS they are full of shit. They lie to you tell you it's a certain amount and when you ask them for copies of paperwork's they come up with some bullshit saying they can't give you things under your NAME very unprofessional they don't like to help customers. I came in to get a car they tell you everything is good leave the down payment we left 1000 down payment we came back the following day and they said that we still had to give 2000 more down payment keep in mind we told her that we weren't going to give more down payment she even agreed and helped us find a car that was cheaper next day we come in when they had already said congratulations on the car you can pick it up and said we had to give 2k more she lied to our face and said she had never agreed to anything now I hope this review doesn't affect me getting my money back because they just scam you. Will keep update on my refund they have a paper in the front desk that says the money will be given back in 2-3 business days let's see how that goes today is Friday 11/21/24 I'm hoping to get the money back on Tuesday or Wednesday. One last thing don't expect them to help you if you have an issue management is also bad they encourage them to overcharge you when she was helping us she even talked shit about her manager and they give you dirty looks all the time. COME HERE AT YOUR OWN RISK read more

Northstar Kia - She got mad when we asked for the refund. - Car Dealers Near Me - Woodside, New York

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Northstar Kia On Monday, June 15, 2020 I went to Northstar Kia located at 46-05 Northern Blvd., Queens with the intention to buy a 2014 Mercedes sprinter 2500 that I had seen online the weekend before. My associate Jose and I met with Jerome, a sales representative at this location at approximately 10:30 AM. It took about three hours to locate the van, after going back and forth between 3 parking lots. I made it very clear that I wanted to drive away with the van today, there was no selling required as I already chose the one I wanted online. Once we finally found the van, it was located at their mechanic shop a half a mile down the road. It was made known to me that we could not test drive the van because it needed an inspection and mechanical work. We walked inside of the van, assessed what we were able to which was really the physical conditions of the vehicle. It was sufficient for what we required, which is a handicap van for my quadriplegic brother. After leaving the shop, we returned to the main location to discuss the details. The advertised price online was $18,995. After finally getting down to the paperwork Jerome told me that the price of the van is $24,995. I requested Jerome speak with a manager to honor the advertised price. This was upsetting, a clear bait and switch. While sitting there for approximately 40 minutes I observed how unprofessional the entire sales floor is. No one in the shop was following the COVID-19 laws in place for companies open during this time. They had sanitizer everywhere which was great but no one was wearing masks, everyone was shaking hands and there were no provisions in place to keep the employees or customers safe and healthy. Continued in photos... read more

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Worst sales experience ever!!!! They make you fill out and sign an application, and speak with insurance, in order to give you a quote. Then they shred the application if you don't want the car. The sales rep was pissed when I wanted to see him actually shredding the paper. WASTE OF TIME and disrespectful! The quote wasn't clear (it didn't include taxes) and the manager implied that I don't know how to calculate interest through time. The sales representative gave me a misleading information on the car price on the phone. I don't recommend this dealership. read more

bought a car here and hated every second of the buying process. they were scammy and scummy and didn't even want me to test drive the vehicle i was buying until i made them let me. now the car has been in the shop for a month and no one can figure out what's wrong with it. was so desperate for a car but regret buying here. i call for help and they scums on the phone laugh at me asking what i am trying to achieve. fucking BUMS work here read more

I finished purchasing Sorento EX-XLine after visiting 7 Kia dealerships and 5 other Brand Dealerships over a few weeks and kept coming back to the Sorento. Northstar Kia was a last-minute visit cause of their Internet Communications Team Ms. Tucker constantly followed up with calls and kept saying that the sales team can do a great deal for you and so I gave in and visited the location and she was right. I have already done my homework for the amount of months, APR, and downplay and my preferred monthly payment should be based of researching available APR for KIA for that year's model and searching for average dealer invoice cost plus MSRP cost and Taxes and DMV registration fees for that dealer to process, I did my best and came with a fair number to start at and presented that number to each dealer i visited and each one came back with very high number cause they didn't want to negotiate with their incentive allowance from the manufacturer, but with Northstart I said what i wanted for car and here's my proposal for months, APR, downpayment and monthly, what ever adjustment they needed to do to reach each target was on them, Mr. Alonso a manager just said No Problem ill make that happen and he did with no negotiating for a higher number, was a fair deal for them and me, Mr Alonso assign me sale rep Oscar and he started the paper work and 3 hours later i had my car, but experience at this location was so pleasant compare to previous 12 dealership i visited over the past weeks. I want to give thanks to Mr Alzonso and Shawn both managers and Oscar and Ms Tucker for your help and straightforward talk. The finance guy was a slight pause to the experience but it worked out, he tried to come at me at twice the APR but i assured him of the deal i had with Mr Alonso and he confirmed it and tried to come back me with a lower number and I still told him that's not the deal and again he confirms with Manager and finally we reach the number that was agreed upon, the finance guy needs to be more involved at the start of the negotiation to understand the final agreement with the sales manager. Folks set aside about 3 hours to complete your purchase, do your homework by asking for out-the-door numbers from multiple dealers, and find a sweat spot of number works for you and the dealer. Follow with your car insurance and see how much more that new car insurance goes up and ask your car insurance for their discount programs available, Save driving course, Drive App monitoring Discount, change your deductible premium from 500 to $1000, save that money. Again this deal work out for me in this case, I know its never be perfect for the next person, Im just speaking about how my deal went and i was satisfied and will return again if I need a new car. read more

Worst car purchase experience ever. The sale called Hiter is very mean. He was super pushy and rude. The guy at finance - Ron is not responsible. I called me and refused to answer my call. Do not go to this SCAM... read more

This is a review for their service center. I was rear ended in an accident and brought it in to be repaired. The damage wasn't a lot but since it was a plastic bumper, the entire area had to be changed (3 pieces). I dropped it off on Friday and it was suppose to be done by Monday. No communication when it wasn't done. I called every day to check but would be told the service advisor would call back and they never would. I was told it would be ready Thursday and I came in to see one piece still damaged. I came in again on Saturday, when I was told the still damaged piece would be replaced, to see that they damaged a different piece in the installation. The entire bumper had to be replaced again. When I picked it up, there were several dings and scuffs all at the same height on both sides of my car. I clean my car regularly and took pictures before dropping the car off at the service center, so I'm positive that so many repeated dings at the same height is not from me in a parking lot, but the dealer. If you care about your car, don't bring it here. read more

i hate car dealerships period. as a young woman, i always feel like I'm not taken seriously enough or that I'm always getting the worst end of the deal. Jordan Curry did not make me feel this way. He was great. I felt like I got a good deal with what the "car situation" of 2022 that seems to be going around at all the dealers. Happy to have driven off the same day with a new car. read more

Run from this dealer! I bought a Kia Sportage from this dealer on 5/27/2023. MSRP+$3600 markups which I agreed with. After you get into the finance department, everything changes, it comes up 10k extra after that. The finance person I met was rude, full of lies, and unprofessional. First of all, he told me Chase offered 10% interest rate and Kia bank offered 7.71% plus 10 years warranty(he never mentioned I need to pay for that warranty, I thought that's the factory warranty). I don't have any choice except Kia bank(I asked Chase after that, they said that rate is not possible, my credit score is 820). Second, when I noticed they charge $3000 for the extended warranty, I was trying to ask him to cancel it. He's pretending to rip up all the paperwork and ask me "You want a higher rate? I'll give you a 10% rate." Third, same thing, he charged a $2500 dealer fee without letting me know and it's not even shown on the contract. Next, I signed a lot of paperwork, but I received no copies except the financing contract. No MCO, no invoice. Nothing is clear. I canceled the extend warranty on 6/15/2023 with this dealer. Nothing is credit to my finance account until now. And now I need to deal with the provider. They don't care. read more

Worst salesman EVER! I mean are these people even selling cars here?! Scheduled a test drive. When I arrived I was informed I could not test drive the "one car" they had because they didn't want to add miles to their one car available. I was also told they needed to run my credit for a test drive. Salesman made zero attempts to sell the car. Nor did he really seem interested in showing us anything. He said the only other way he could get us a test drive was if we signed a lease on the spot. Not only am I very disappointed but I will be purchasing my vehicle elsewhere. read more

I went looking for a new Kia to purchase and ended up buying a new Mitsubishi Crossover. Have to say that from start to finish there were no issues, the usual back and forth on price and my trade in valuation but I got to almost exactly where I wanted to be. Dealt with Mike as salesman who was very pleasant and professional. There was no hard selling. I got a fair deal and would definitely return. Staff brought me bottle of water and charged my phone when the battery was dying and to me these personal touches add up so overall very happy. read more

Went in confused as what car I wanted... just knew I didn't wanna pay more than 500 a month and Oscar dejesus was very patient attentive and didn't try to upsell me or put me in a diffrent car, I told him what I had and he told me what I needed to get the car at 500 a month and that's exactly what I got!!! Thank you Oscar, if I were any one going in there I would say ask for Oscar... he is honest read more

Not a good experience! These have no integrity what so ever. We negotiated a price for a car. Told then we would be paying in full and was bringing the check the next day. They told us the car was ours. All of a sudden someone else was coming to see the car and they sold it from under us. Do not use these guys! read more

Not the best experience with salesperson Adam. Financial Advisor Ron felt more helpful and responsive to my questions/concerns post sale regarding defects/physical flaws on my brand new Kia. Car drives and feels great. However, dealership needs to really improve on keeping their brand new cars in immaculate condition. Received a brand new vehicle in subpar external condition with minor surface scratches and weird residue spots they didn't even end up fixing for me. They claimed it was detailed to try and fix these external errors; however, external conditions were not improved by so called "detailing". After "attempting to fix these external flaws" and not succeeding they basically are telling me "oh wells, we tried sorry tough luck" They did not offer any other solutions such as replacing the flawed parts/repainting portions that the scratches are on. Also had to ask for a window sticker reprinted for 2 weeks since the original one was ripped up by the salesperson and thrown in the back seat.(Still have not received my window sticker by the way) Would I buy a Kia again? Yes. Would I buy from this dealership again? Definitely Not If they decide to contact me and actually try and rectify this problem I will update this review but if not, I'd suggest going to a different dealership for your Kia purchases read more

If I could give 0 stars I would. Run away - fast. I highly suggest going to any other dealership. I went to Northstar with all of my financial information and with the experience of purchasing 5 cars previously. Northstar Kia ran hard inquires on my credit for cars that I stated I could not afford. Then they sold me a car that had a lien on it and I could not drive off the lot. After a week of them telling me "it'll be tomorrow" everyday the dealership began dodging my calls. When I was finally able to get a finance guy on the phone I canceled the deal. That was on March 24th. I just received an email from Captial One that I in fact still have the car loan and have a payment coming up. Trying to give the dealership the benefit of the doubt I called to ask for confirmation of the cancellation. They told me they do not have to and will not provide confirmation that I will have to wait for Capital One to send me confirmation. This dealership is full of men with big egos who cannot fathom someone holding them accountable for their mistakes. They're a joke, go somewhere else. read more

Communication at this dealership is bad and they are not upfront and honest in their communication. If you really need a Kia spend the money at a more reputable shop. read more

Honestly, if the whole purpose of me visiting this place was to give me more reasons to in the future skip the dealership and go straight for a Tesla and buy without dealers I would give them a 10. The original sales persons I had worked with Orlando was actually great . Unfortunately, they didn't have the car I wanted when I went. The second time I dealt with someone else ... after getting a written quote over the phone, the second sales person tells me that they don't honor those written quotes and only finally gave me it after I stood up twice to go. It was totally down hill with the finance guy Fernando. Everything that everyone hates about dealing with a dealership he embodies. When you go to purchase and they pull out the iPad make sure you know exactly what you are signing. Those iPad are so vague and they add coverage/warranties that you don't need. Before I walked out with the car I demanded to get all the paper work of everything I signed and it took me an extra hour for them to get me a copy of the contract which is where I saw the added charges. DONT LEAVE WITHOUT A COPY. They will tell you the bank requires them, which is a lie. To cancel these things they make you jump through hoops. Telling you that you need to resign your loan, just to try to add on extra interest on the deal to make more money. They tell you that you have to wait until the warranty company sends you documents regarding the policy ... you don't. You can go through them and cancel the policy by calling them up and submitting the paperwork. They also informed me that I was going to get any paperwork in the mail so they just were hoping I forgot about it and lost out on $6,000 I was never going to use. It's time to get rid of dealerships. read more

No loaner Car. No comprehensive Plan if your New car has mechanical/electrical problems, and stop driving within less than 10 days of leasing the car. I leased my EV9, GT from Northstar KIA, NY. I got the delivery of EV9 GT on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the service center. I took the car to the service center on 4/7/2024, and I was told that the mechanic for EV9 was not available that day. Later that day I was driving to the shopping mall, and the car started to behave weirdly, after driving about 8-10 miles, right before the mall entrance, the car became very slow, it was not responding to acceleration. I was slowly able to pull the car to the parking. About 2-3 hours later when I started the car again, it started normally, all the signs were good, and as soon as I turned my car on the main street, about 3-4 minutes after starting the car, it suddenly stopped. The power was on but the car was not moving. I had to tow the car to my home since the service center was closed. The next day I called Kia roadside assistance and it is at a service center on 04/08/2024. My questions are to KIA: 1) This is a less than 10 days old car, and it has mechanical/electrical problems. How safe is it in the future? Would anyone feel safe to drive it long distance? 2) While my car is in service, shouldn't KIA provide a loner car? 3) Shouldn't I get a different EV9? To my surprise, My dealer, Northstar KIA apparently has no loaner vehicle. After my repeated requests, my salesperson told me to go to the service center and ask for a rental car. and also told me they would reimburse the rental fees. When I called the service center, they said they do not have any rental or loaner car. 4/24/2024 Update: Peter from NorthStar Kia, and Zoe from Kia America have been helping me regarding the EV9. Peter later told me to get a rental car for which he stated Kia would reimburse the money. Also, Peter called me on 4/23/2024 and stated that Kia approved the replacement for the defective, unsafe EV9, and I have to wait few more days for paperwork processing. read more