No loaner Car. No comprehensive Plan if your New car has mechanical/electrical problems, and stop driving within less than 10 days of leasing the car. I leased my EV9, GT from Northstar KIA, NY. I got the delivery of EV9 GT on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the service center. I took the car to the service center on 4/7/2024, and I was told that the mechanic for EV9 was not available that day. Later that day I was driving to the shopping mall, and the car started to behave weirdly, after driving about 8-10 miles, right before the mall entrance, the car became very slow, it was not responding to acceleration. I was slowly able to pull the car to the parking. About 2-3 hours later when I started the car again, it started normally, all the signs were good, and as soon as I turned my car on the main street, about 3-4 minutes after starting the car, it suddenly stopped. The power was on but the car was not moving. I had to tow the car to my home since the service center was closed. The next day I called Kia roadside assistance and it is at a service center on 04/08/2024. My questions are to KIA: 1) This is a less than 10 days old car, and it has mechanical/electrical problems. How safe is it in the future? Would anyone feel safe to drive it long distance? 2) While my car is in service, shouldn't KIA provide a loner car? 3) Shouldn't I get a different EV9? To my surprise, My dealer, Northstar KIA apparently has no loaner vehicle. After my repeated requests, my salesperson told me to go to the service center and ask for a rental car. and also told me they would reimburse the rental fees. When I called the service center, they said they do not have any rental or loaner car. 4/24/2024 Update: Peter from NorthStar Kia, and Zoe from Kia America have been helping me regarding the EV9. Peter later told me to get a rental car for which he stated Kia would reimburse the money. Also, Peter called me on 4/23/2024 and stated that Kia approved the replacement for the defective, unsafe EV9, and I have to wait few more days for paperwork processing. read more

I bought my Kia Soul 2016 for a recall. They never fix the problem. I just filed a complaint to 311 I will let 311 to deal with them read more

The customer service staff at this vehicle service center are unresponsive, unprofessional, and communicate poorly. Over the course of the two weeks that they had my car, I did not receive a single call about the status of my vehicle. This started with the very first day I dropped it off when I was assured I would receive a call by the end of the day to let me know what was wrong. I did not receive that call. Nor did I receive any of the subsequent follow-up calls that the receptionist promised me the multiple times I called and she said my service representative was unavailable. Twice it sounded like the receptionist was guessing about the status of my car instead of putting me in touch with someone who knew what was going on. She told me on different occasions that parts were ordered and repairs started. Not only were these both untrue, but at those points in time, I had not approved any repairs. Imagine my frustration upon hearing this since I was assured when I dropped off my car that nothing would happen without my approval. Finally, three completion dates came and went with my car still not being ready. And, when it finally was "ready" for pickup, it didn't drive straight when I test drove it (they replaced the rack and pinion). The mechanic was nice enough when he explained the mistake that he made when installing some parts, and I suggested leaving my car over the weekend to pick up on Monday. Since I had already signed paperwork to pickup my car and paid for the repairs, I asked for documentation that they would be keeping the car over the weekend. The service staff were rude and argumentative when faced with this request. Particularly Jemale Thomas - who not only yelled at me, but, yelled at another customer while I waited for my car. They expected me to leave my car there for an additional two days without any proof or documentation that they were keeping it to fix a mistake they made when repairing it. Ultimately, I was forced to waste a Saturday and sit in a waiting room for hours until the car was ready. Other than receiving a "repaired" car that didn't drive straight upon pickup, I can't speak in detail about the quality of the repairs performed here. But I can speak about the quality of the customer service provided, and, it was frustrating at best and rude at worst. Only bring your car here if you're a fan of the "jerk the customer around for an extended period of time and yell at the customer when the customer gets frustrated" business model. read more

This Is a place I would never recommend to anybody. At the beginning the sales person was nice and helpful. When it comes to close the deal then entire picture changes. The guy who is in charge of the financial thing is rude and doesn't let you talk or event ask him questions about the deal. i ended closing the deal ( accepted bc I had a low CS ) so a month later the purchase someone knocking my door came with an order from northstar to Tow my car because the loan hasn't been approved. I went immediately to their office and it wasn't true. All was fine. The they after that incident they called me bc the inspection was not good for DMV even if they sticker was due 6 month later. So confusin no communication. A lot of shady stuff among all those dealers. No trust them at all. Not even an apology . read more

**TERRIBLE BUSINESS** Just wanted to let you know that my experience to this point with Northstar auto group has been absolutely awful!!! Starting with receiving a quote and scheduling a test drive that apparently wasn't in the system ...then scheduling a test drive to only wait 45 min to find out the vehicle has a dead battery not to mention was filthy....then get the run around for over an hour only to have the price of the vehicle jump almost $12,000 above the quote I had received. Also tried to tell me they had deposits on the car all of a sudden No effort made to rectify the situation!!! read more

The service center went above and beyond to correct my issues and it is much appreciated. Shout to to James and Roman for showing care and concern and for helping me get my issues resolved. read more

BUYERS BEWARE of unscrupulous bait-and-switch tactics, unexpected fees, significant mark-ups well above MSRP Invoices intentionally misleading customers. The sales process at Northstar KIA included NO transparency and no clear communication. Please DO NOT sign anything until all questions have been answered and properly documented. Do not be concerned with insulting any of the staff by requesting documentation PRIOR to giving any deposit. It's your hard earned money.... In March 2024, I planned on purchasing a KIA and found Northstar KIA on an internet search. The vehicle I was interested in was offered for sale for the MSRP price. I called the dealership and informed them of my interest and I was informed the vehicle was in stock and on their lot. 2 hours later I entered the dealership and the vehicle in question did not exist. The sales person then pushed other models that I was not interested in. After much debate for deposit and other pressures I left. The next day, I received a call from them and the car I was interested in mysterious "re-appeared"..."It was just delivered to our lot" I was told. But the MSRP amount went up approximately 12%! $3600 more than advertised and more dealership fees! Good Bye Northstar KIA. I will shop with other dealerships with a higher standard of integrity and honesty. read more

The worse delarship ever , I went to buy a car from them first they told me I will only be paying 2k down payment and after it came up to 10k even tho I payed the 10k and took the car and then the next day I found out this car had too much trouble with engine and inspection and they didn't want to fix and I have a warranty. They not the right one to buy your car from read more

do not buy any service plans with the finance guy!!!!! they are a scam! make sure you purchase for the car only!!!!

Absolute the worst scammers reside here. If you're looking for honest and fair you're not going to find it here, you have been warned. wasted over 5 hours and never felt more disrespected, it is highway robbery no other way to describe it. someone need to investigate this place, I m going to report it to consumer protection as well. read more

The worst experience you can have We agreed over the phone on the car and color and price After arriving at the dealership I asked for a test drive of the car. Then post the test drive and having waited over an hour I was told a price and again we agreed. Then we agreed on payment. All of this took 2 very long hours, Assuming the deal was done I was told the car I drove and we had agreed I would buy they sold it to someone else They told me they might be able to get me another car in two maybe three weeks. They also said the price was now $4000 more than what we agreed. They said they made a mistake. After all that time and all the promises they were rude and evasive. One lie after another. Don't trust them. If you can avoid them its in your best interest to not deal with them read more

If I could give them negative stars I would. Had the misfortune of being assigned to Eric at the service center when our car was hit and needed repairs under an insurance claim. The first time they had our car, they gave it back with unfinished repairs (which took a week). The second time (to hopefully finish the job after we complained), our car sat with them for 1.5 weeks with no progress, and our insurance said they never got any communications from the garage about the new estimate. Eric at every turn provided verifiably false information about the timeline and progress, and we ended up removing our car from them, unfinished, and starting fresh with a different garage, who found MORE unfinished work that we didn't even notice. Unacceptable. Avoid the stress and just go literally anywhere else. read more

Do NOT I repeat, DO NOT purchase from them. Jimmy Filedous (not sure if I spelled that correctly) and "Stephanie" were incredibly rude and dismissive despite being managers and were no help whatsoever when I followed up to call about requests from my insurance provider. I was actually hung up on twice. The process for purchasing the vehicle was unnecessarily long despite my perfect credit and I have yet to get my issues resolved. Joe the sales rep was courteous and helpful but the management leaves a lot to be desired and I'm sure Joe's training from past employment (he's been in the business a while) was what prepared him for his work at this particular dealership. I wouldn't send my worst enemy there. Go somewhere else. Customer service matters. I'm sorry that I purchased from them. read more

I am the type person that likes to look at yelp reviews before I go to any place of business. I looked at north star Kia after I saw they had the car my husband had his eyes on. I know everyone has different experiences so I gave them a chance, it being that the reviews on this dealership was more on the sour side. From the moment Jacob called my phone I knew that it was going to be at least an okay experience. When I tell you that man bust his ass trying to work the deal that worked best for us. He honestly did such a great job also his personality and spirit was everything almost like we was talking to our little brother. I felt super comfortable with him. My husband ended up with the car he wanted and we didn't even have to go through the headache that u usually get dealing with these dealerships. When going to north star Kia ask for Jacob! I promise you will not regret it. read more

The Kia Telluride is a hot car right now, and I wanted to test drive it b/c my lease is coming to an end soon, and I'm starting to do some research. It's so hot, as a matter of fact, that dealerships are having a hard time keeping them in stock, and 2 dealerships had told us previously that they did not have a vehicle on the lot to test drive. Therefore, first thing Saturday morning, I gave this dealership a call and asked them if they had a Telluride available for a test drive. I was told that there were 4 on the lot. Because other dealerships couldn't even keep 1 on the lot, I exclaimed "Four?!?! Are you serious? Other dealerships I called didn't even have 1!" and the guy replied, "Yup! Don't worry, there will definitely be one for you to test drive if you come today." I am not exaggerating. That is literally what he said. lol. Being from a different borough, we drove 45 min in traffic to get to this dealership. We walk in within 1-2 hrs from my call and were greeted by a salesguy named Carlos. We told him we were there to test drive the Telluride, and the guy looks around and says that he doesn't have one - that someone had taken the car off the lot. "Weird," I thought - because why would anyone take the one vehicle that's hot right now off the lot? We were told the car would be back in 25 minutes, so we looked at some packaging and pricing with Carlos. 25 minutes turned into 45 minutes...which turned into more. After 1.25 hours, we left and started driving up to the Yonkers Kia. On our way, I got a call from the general manager found out that he was the one who took the vehicle off the lot to tend to a "family emergency" and that he was so close to the dealership and could we come back. naaahh man. Yeah, so overall, a really annoying, time-wasting experience. I'm not for the games, tbh. I felt bad for Carlos, because the situation was out of his hands, and the GM seemed like a nice guy when he called me and eager to help, which is why I'm giving the experience 2 stars. Otherwise, the disorganization the led to someone telling me there were 4 tellurides in the lot to begin with, the GM actually driving the 1 copy of the hottest car in his dealership off the lot for 1.5+ hours, and nobody giving me a straight answer as to how long I would REALLY need to wait for it to come back was just unprofessional and a one star experience. read more

This place sucks. I will never buy another car from them. I had to get Car Shield because they never want to honor their warranty. Service center is a nightmare. Everyone that works there is clueless. DONT WASTE YOUR MONEY ON A WARRANTY WITH THEM. read more

Call NorthStar Kia about my interest in purchasing a car, and I could not have asked for a better team of people from the online request. This receptionist calls us to review our needs, to our Sales expert Adam and the Finance Manager John, everything was top notch. They were clear on everything from the start, never box us in no one particular car, and care to ask questions to learn about our family and our budget needs. Ask numerous times through the process to ensure we were comfortable and even reduce the pressure by allowing us to go home, talk about it in private, and return when ready. Never box us in the dealer and completed the entire experience in just a few hours broken in numerous days. They never wasted our time, show care for our time, and point out rebate we qualified for, incentives they could offer, and items we did not need to purchase because our vehicle already included them. I will not repurchase another car if it is not through them and this team. I hope they continue there approach because it will bring them many happy customers. I know I will recommend all of my friends and family to buy a car if they are in the market. Satisfy no question, this is our second Kia, have not owned any other brand since 2013, and I must say models quality continue to improve, really happy all around. Best overall value and quality in the market today. Thanks, Adam and John, From the Montano Family! read more

Northstar Kia - A happy family :-) - Car Dealers Near Me - Woodside, New York

I forgot to YeLp these guysI was here on Oct 12 looking for a car... met Orlando White knowledgeable sales person, and patient like no other.. my husband and I were there for hours, never felt rushed. I chose a Kia Sorento 2016 and was waiting on numbers (monthly payments) . Received a call on Monday and wasn't that thrilled and have been contemplating to move forward. The car needs tires and the molding trim by the radio is chipping away , it appears they cannot do much for that, but to add 2 new tires. On my way there today to see if anything can be done to make the deal. Orlando your the best and lots of luck on selling an unlimited amount of cars.. your great read more

Awful service center experience, had to rent a car, and service could not tell me when I would get my car back. They held my car for 40 days, and did not call me once in all that time, every communication was me calling them begging for an eta, then they just stopped answering the phone, so I had to stop in every 2-3 days to ask in person when my car would be ready. They replaced my whole engine, when I finally got my car back, I did not even get a work order or receipt, or a brief explanation on what was done to my car and what I should be careful for moving forward. Awful, awful experience, to the point that I will drive 60 minutes out to go to another dealer for service, and I live 1 mile from northstar Kia. read more

I don't know how anyone could give a good review, it's like their entire job was to avoid, deny, and blame. I had to go in multiple times for one small repair and every time was a chaotic mess. Also, my car is still broken. ................................................................ The representative that "helped me" was a girl in her early 20's- she has forgotten to call me about the status of my car three times, which turned what should've been a three day process into a three week process. She also miscommunicated what needed to be fixed to the technician, even though what I said needed to be fixed was written down on my service report by her. When I returned to the lot, I discovered my car was still broken (AC unit). And when I told them they didn't fix what I paid them to fix, about 5 employees teamed up and called me a liar, "You never said nothing about fixing your AC!" So I showed them my service receipt, which said "fix my AC". And one by one, when they saw they were wrong, they just walked away. No apology, no further help, they just walked away... I ended up having to walk into the garage and talk directly to the technician, who was nice enough. He apologized for their miscommunication and offered to fix it asap, but he had to order a part. So, a few days later I call to check on the status of the part and the young girl that had been "helping me" all along promised she'd call me after she confirmed the part had arrived... Well... two weeks later and there has been no call. She should be fired. Also, whoever hired her should be fired. KIA would be wise to invest in a better service center for the North Brooklyn / Queens area. read more

This review is a long time coming..... I was in the market for a new car and I contacted Northstar in June 2020. I went in a test drove 2 cars. First, the salesperson I was with was wearing his mask on his chin. The bald guy who I assume is the manager didn't even pretend to wear a mask..... not even one around his neck.. NOTHING. Some sales people were wearing masks, others half wearing them, others not. TOTALLY UNACCEPTABLE (I had every right to leave and not deal with them but I didn't. My bad). I was deciding between two different models and when I figured out the model and trim I wanted (they didn't have it) I called the salesperson. Not only was he extremely pushy, but he kept insisting that I would be paying FULL MSRP. At that time, Kia was offering $3,000 cash! He was so slimy, phony, and pushy about everything. Throughout several calls, he had the car, it was coming in, he didn't have it... BLAH BLAH BLAH. Considering the slime and the totally inappropriate Covid protocols (or lack their of), I decided I would NOT go into that non-mask wearing, pushy, obvious ripoff dealership again! I would rather give my money to a respectful and considerate dealership who didn't put my life or others lives at risk. So... I called other dealerships to let them know I was in the market for XX model XX trim XX color. Because of Covid and the delay of new model releases, it was hard to find what I wanted. The 2020s were basically gone. After a few months, I eventually found my wonderful car.... AT ANOTHER DEALERSHIP on Long Island. They were absolutely fantastic to work with, they all wore masks, and sold me the car for a fair price. In short - Northstar Kia will NEVER - I mean NEVER - get my business. I don't care if I get a flat tire right next to their dealership - I'd have it towed somewhere else! The salesperson I worked with was pushy and only wanted to play games.... and MOST IMPORTANTLY - at least IN JUNE 2020 - were not taking the appropriate Covid precautions. (Maybe they are now? I don't know.) Anyways... Consider yourself warned! read more

Do not trust them! I called them two week in advance to see if they'd mount load bars and a ski rack on a Kia. Had to dial a few times and finally the woman at the office put me in touch with her manager. He said he could do it for $130 and we scheduled a time. I rush ordered the parts since I wanted to make the time before our ski trip. I confirmed the appointment twice before going. I drove 45 mins to the dealership and then was told they can't install after-market parts. I pointed out that the load bars were Kia OEM. Only the rack itself was a Yakima which is supposed to work with the bars. How about just installing the load bars? Again she said she can't. Huh? I've spent 5 hours chasing down parts and driving to Kia in a blizzard after multiple confirmations to be told they can't do the service. Very poor customer service... I don't know how they manage to stay in business by saying one thing to clients and then retracting what they said when a client shows up. read more

18.4 miles. Why is that important. That's how far I was willing to drive to not to go 1/4 mile from my apartment to Yonkers Kia. I went today to buy a new Kia instead with Efrain and the staff at north star. Courtesy, class and wonderful experience are all words that I'd use when I recommend North Star. Thank you for a wonderful experience. More then happy to visit any time. read more

I went to this dealership to purchase a 2016 BMW. The price was advertised for $13K. After test driving the vehicle, I was ready to purchase it. Once I sat down with the rep Raymond Valencia, the price changed. I was told that I had to purchase a warranty for an additional $3500. I told him that I didn't want it but he said that I couldn't purchase the car without it. Since when is a warranty mandatory. This is an illegal business practice to jack up the price of the car. They bait people in with one price and switch it to something different after you come in. Don't waste your time with these frauds! read more

Salespeople are liars, scammers and manipulators. They will tell you anything and avoid questions they don't want to answer. Nothing but frustration and cheap sales tactics. It is amazing this place is still in business. They prey on the weak and give bad deals to the poor. I guarantee you will leave with a bad deal and an even worse taste in your mouth. Please avoid these people. The great deal you think you found does not actually exist. read more

If I could give this place zero stars I would . This man Adam has me drive over and hour from New Jersey to see a car that wasn't there . I asked a bunch of times to confirm . When I get there he keeps saying he will be right with me . When he finally got to me I had to walk down the block to some random lot where he said the car was located , ofcourse it wasn't there . He pretends he's going to get keys and then says what if I put you into something new .. I am beyond aggravated I wasted time , gas and have my kids in the car . They bait and switch here . PLEASE TRY SOMEWHERE ELSE read more

Northstar Kia - Car Dealers Near Me - Woodside, New York

I recently had my KIA Sportage serviced at the Northstar Service Center for a recall problem and some other minor repairs, James the service manager, Stephanie, the lot men and mechanics were all very efficient and had me out in no time at all. I certainly will return in the future for further servicing needs. read more

We took the car in because suddenly we were driving on the FDR and the car slowed down to 20 mph despite pushing the gas pedal to the max. We thought we were about to get stranded on the FDR and have to call a tow truck. Luckily we made it to our destination about a mile away. My husband took in the car to Kia to see what the issue was and they said it was a computer problem. The same issue happened again 2 weeks later as we were on the highway. This is very dangerous to be driving a car that won't change gears on a highway! More importantly, Kia is not being helpful or responsive to providing a loner car. We are in a pandemic. Kia is subjecting us to risk by having us take the car in for multiple inspections and coming in contact with others when we should be practicing social distancing! They should have never returned the car to us in the state it is in. We did some research, and Kia cars frequently have transmission issues after 3thousand miles. Unacceptable level of service! Even more despicable that they treat their customers as such during a world crisis! read more

Classic used car salesman scammers. Their online list prices are low because they try to reel you in before adding completely nonsensical fees and "not optional" add-ons. Went in to see a $13,000 car. Was told that with taxes and fees it would come to $22,000. Twenty two thousand American dollars for a 3-year-old Nissan. Just total foolishness. After some haggling, I got a verbal commitment that they could honor their online price of $18k, but who would stick around to buy a car after hearing that first number? How do these people sell any cars at all? read more

If you'd told me a few months ago I would be writing a 5 star review about my visit to a car dealership, I'd have called you crazy. I'd driven the same car (an Altima) I purchased almost 10 years ago. The idea of getting a new car was a bit scary. Fast forward to the birth of my daughter, and now suddenly I hear words like "safety" and "all wheel drive." A couple of snowstorms and a few fishtailing experiences on the road later, and I decided going to a dealership couldn't be scarier than getting into a car accident with my little one. I was so worried that my lack of knowledge about cars and dealerships was going to get me a bad deal, so I brought back up: one of my Yelp elite buds who is a car aficionado. He helps friends negotiate about 4 car deals a year, just for fun. And, he is a lawyer who reads contracts all of the time. So, needless to say, he is knowledgeable and critical. We started off at Toyota before making our way over to Kia. For anyone else grappling between the two, let me tell you that Kia is a contender, as good or better than Toyota. My credit is good, and I was able to very easily afford a 3 year lease of a 2018 all wheel drive Kia Sorento. Affordability was so very important since I spend so much now in baby food and diapers. To boot, it is a beautiful car that is so very safe (we've had 2 Nor'easter storms since we got the lease and my Kia stood up to it like a beast). No more fishtailing, no more skidding. You can't put a price on peace of mind, but I'm glad this price didn't break the bank. On to the guys! I was greeted by J.C. and his boss, Joel. Both have easy smiles and a warm demeanor. Next, I worked with John in their Finance Department, who's knowledge was impressive, and his eagerness to help apparent. These guys treated us like family, even when being grilled by my lawyer friend (not easy to do!). They were very transparent about what goes into the cost of a vehicle, even turning their computer screens to me so I can see each line item. That openness makes you feel trusted and allows you trust them. Since I've never had a car with bluetooth capabilities, I had lots of questions for J.C. along the way. He gave me his cell and answers my texts if I can't figure something out. The location is brand new, so the facilities are immaculate, and there is even a nice waiting room where you can surf the net while you wait. All in all, this was a surprisingly pleasant experience. The kind of surprise I like. read more

Awful experience. We went there looking for a car because ours was totaled. Before we even sat down to look at the options, the very young sales rep was already asking us how much we are putting down and trying to sell us on a $500 per month used Acura. Yep. At a Kia dealer when we made it clear we were looking for a Kia. We were really close to running a credit check to move forward but we had a really bad taste in our mouths because of how awful the service is that my husband pulled his application and we left. We went to SOOOO many dealerships in January and never dealt with someone immediately ask us about money. We didn't even get to see any cars. It was awful and we ended up getting a really awesome Jeep (somewhere else obviously). DO NOT go here. They don't care about people, they literally only care about money and I'm pretty sure they don't have service or anything there. So you're going to be screwed, I bet. There were a bunch of really unhappy people there that management also kept pushing off to the side (I'm assuming who bought cars there) and that was also a HUGE red flag. read more

Made an appointment to meet Anthony. He made the experience of purchasing a new car as a simple as possible. I left with the car I wanted and under budget. Thanks Anthony! read more

Jon and Anthony are great! With everything going on they made buying a car so easy. You can trust in what they are offering online and they are way more transparent than other dealers. Much better experience than with other Kia dealers in the area. read more

Scam artist who lie. Get everything in writing. I went to this dealership looking to purchase a used car. I found the car I like and test drive it. During the test drive I informed the sales person of steering issues and sales person agreed we to make repairs to steering issues if I purchase the vehicle. I decided to make the purchase and the dealer stayed with the car to make the repairs. The dealership provided me with a loaner while the car was "in the shop". One week later I picked up my car and was still experiencing issues with steering. I took my car to a mechanic to have the steering issue diagnose and was told the car had over $3,800 dollars in repairs needed to fix the steering issues. I took it to another mechanic and was told the same thing but this mechanic was charging $3,650. Dealership is not returning my phone calls and is not working with me to fix the repair. I'm stuck with an unsafe vehicle and a large bill to fix the steering. read more

Had a pretty negative experience here getting my tires switched out for the winter ones I have. Called ahead to schedule a tire change and an alignment and was quoted $160 and that it would take around an hour to an hour and a half. I get there with my Kia Forte and let them know there's a plastic part hanging on the front bumper that must have come loose and is making a skidding noise. They say that's fine and they can screw it back on which I appreciated. Then the annoyance started as the woman told me they had a new computer system and it was taking longer to register my information and get started. Probably waited for over 20 minutes just to get started because of this even though I had already called before. Then I waited not 1, not 2, but almost 3 hours for my TIRES to be swapped with snow tires. That's it. I didn't even get anything else done on this car. I could have switched out my tires on my own faster. Finally, after an excruciating amount of time, I am brought the bill for not $160 as discussed, but for $400... like what?? I asked why I was quoted a different amount and why it took so much longer than expected. I was told the $160 was only for the alignment... when I have taken this car to other Kia dealerships for the past 4 years and paid no more than $140 each time for the same service... I could literally buy brand new tires for $400!! This made no sense so I complained and was told I would have to pay $200. Rather than argue more I paid them the amount and will never be going back to this idiotic dealership again. Guess they screwed me AND my plastic bumper! read more

Great experience here at northstar, went in to buy a car was immediately helped by Anthony who was very helpful and showed us the car right away. They were able to beat the price of another dealership and worked quickly to get me through the whole process of getting my KIA. Good pricing, fast processing highly recommended read more

Imagine being told that because you have such great taste, your car is going to cost you more... I special ordered a telluride from Northstar with a spelled out price, in a signed agreement, and even gave them a deposit. Several months later I returned to take delivery and SURPRISE - here's a new higher price, over MSRP. The color combo *I* specified is in high demand, and they can sell to other people at a premium. That signed agreement I had? Not considered for a second. So if you also have great taste and are eager to overpay for a depreciating mass produced car, hit them up. Please refer to this Yelp review as I'd like my cut of the commission since without my time and effort, they wouldn't even have that car. Thanks! read more

I'm going to leave a one star (for now) I entered Northstar Kia and was promptly greeted by two young men who were very nice. I was looking for the brand new 2020 Kia Telluride. Upon arrival I learned there was only one of them in the store and the manager had bought it the previous night. I had no problem they told me they would allow me to see it. I waited and waited and waited, until one of the nice gentleman came back and told me my manager is delivering a TV he will be back soon. (Kia sells TVs?) Me being an idiot I waited waited and waited again for no one to come back after being told he was "up the block". I told them to tell their manager to take his time with his TVs. Too bad because I REALLY wanted to put my deposit down for the Moss Green Telluride that I was informed is being delivered next week. Oh well. Not my loss.. still have a car to drive out of here. Kind of your loss ... way to loose CASH sale ! I feel bad for the kids helping me ... seems like they were "babysitting" their manager. Trying to call him and come back to show me the car. Find out where he is .. keep me updated. To my surprise he never came. PS why would the manger buy the ONE model of this car you have on the floor ?!? So no potential customers can come and look at it ?! You say KIA sends you limited amounts of them ... so the ONE you have the manger buys and drives off ... love it !!! Not. First time here NOT impressed NOT amused actually a little bit disgusted... EDIT: Reading reviews I notice almost EXACT situations with the Telluride happened to other people. My question is ... why is the manger always "out" with a brand new car that customers are interested in ?! Is this allowed ?! I read another review a customer wanted to test drive a Telluride (same truck) and AGAIN the manager had to leave for family emergency and took the Telluride....WHAT?! In my situation, I was told he took the car to deliver a TV. What's going on here?! Do you guys even have Tellurides or is this a joke ? I would love for someone to contact me. read more

It was such a nice experience at north star. This small dealership is full of great sales people. It's not like any other car dealership I've been to. Never condescending never rude. Always helpful. I definately recommend them when you're looking for a new car. JC was so helpful and John will do anything to get you into a car. Go here first you won't go anywhere else. I love my new car!!!! read more

Northstar Kia - Car Dealers Near Me - Woodside, New York

We brought our Kia Sorrento to the shop on a flat bed. I expected that the issue would be easily handled quickly since we were driving down to Florida in 2 days. It was not a simple fix. We needed an engine. I was near tears but Cosmos and their new manager worked a miracle for us. All I can say now is that the car is better than when we first bought it! We are thrilled with the incredible care and consideration we received from the department. I will be using them from now on for not only service but for future purchases. It was honestly the first time I had been to a dealership and not felt abused. I can freely recommend Northstar Kia for your service needs. read more