We've bought and leased cars from multiple dealerships across New York, New Jersey, and…read morePennsylvania, and none have come close to the level of service, professionalism, and transparency that the team at Paragon Honda provides. Big shoutout to Josiah for always being accommodating and consistently going above and beyond to make the process smooth and stress-free. If you're looking for a car, it's worth taking the time to visit Paragon Honda, tell them exactly what you're looking for and what your budget is. They genuinely work within your parameters and earn your business with class. Although the entire team here is A+, ask for Josiah and thank me later.

Have purchased two vehicles from their establishment in the past. And never had any issues. Albeit…read moreI went in person. To save time, I wanted peruse through the internet and see what their inventory was looking like. And that, is where my mistake lies and where everyone should avoid. The moment I pressed "send" I received a onslaught of every personnel working at Honda Paragon. Everyone offering the same thing- "we a have a very limited 3 day special". I willingly spoke to the first two individuals. Kindly requesting that when im ready I will be happy to give a them a call directly. They obliged and sent their business card. But the conversation didnt end there. 2 more emails were sent by Paragon. 3 more phone calls were made by Paragon. All this within 1.5 hours while eating dinner with my family. They collectively define the "pushy car salesman". And the following days I still received phone calls. I texted the person who gave me his business card to say that this alone has strained any business transaction I wish to have with Paragon in the future. Each and every single person I've told to - STOP. They all replied "sorry, we will make note". This note falls on death ears or the note, if even filed fall to the blind staff of Paragon. Because it is not received, and the harassment continues. Shameful display of an organization and its business practices. That should be checked an reevaluate if they want to provide good customer service. STOP Harassing your customers! This strains any potential relationship you wish to create.

I had a very good experience purchasing my car at Shah jee motors. This location may be smaller…read morethan most however the customer service is definitely what makes them stand out most in my opinion. Not like other dealerships where there's 50 employees running around and they're rushing you into making a bad decision and making up lies and false information to make you spend more. At Shah Jee Motors I was greeted and not rushed and helped every step of the way leading to the purchase of my new car. They kept their word and I left not feeling taken advantage of and that's very important for a hard working person like myself whom only has one day off of work per week. My time is valuable and they were very informative and made the process easier than most. So if you're looking for good customer service and comfort with good priced vehicles. Shah Jee Motors is the place to go! -EP-

Great people to deal with Love the selection…read more Amazing prices, bought a certified suburban great car great deal

Empire is absolutely the worst dealership that I ever encountered! Since Empire took over nearly…read moreeveryone left and literally NO ONE including Vincent Torres has a clue as to what is going on. By far, the worst customer service that I ever experienced! I have been waiting for a loaner since September 2025 but no one cares at all! Do not buy their extended bumper to bumper non exclusionary warranty because its not! $6000 for nothing!

This dealership is. A scam I bought a Escalade where I was scammed . The window price on the…read moreEscalade was included it's destination charge but when signing the amount the double added the charge I figured out this later and asked the salesperson mooni . The manager Lawerence came and acknowledged this after and Said the loan is already done but they will compensate it with all weather mats and wheel locks to which we said ok and also they said they were gonna send my cousin who referred us there for referral amount which has also never arrived . Now I went there to get the mats the sales rep says he doesn't do that and do you have anyproof . He also took my phone to give himself and the dealer a 5 star review on google which I wasn't happy about since they are not providing with the things they promised it just feels like a complete scam . Not happy and plz beaware of scam in this place

Paragon Acura was overall a decent experience , the sales manager was really a key role on my…read moreexperience, he definitely made the transaction way better , but be careful they false advertise a lot of things , They advertise 5% Apr on all mdx models , tell you your well qualified after a credit app , and then give you a higher rate then advertise and say the TYPE S is not included even though they said ALL , Secound off they charge $750 for a pro package which informed me all seasons were included all around including trunk , I found out recently they didn't include the 3rd row all season mats , and didn't give me my stock 4 lug nuts , they gave me the wheel locks but kept the other lugs , what ever , but just be aware of those things when you purchase ! You can buy the accessories way cheaper , and make sure they don't Apr raise you

When I needed to sell my old car, Johnny Rodriquez at Paragon Acura facilitated a quick and fair…read morebuy back of my car. He was very knowledgeable, communicative, and made a stressful situation easy. I am incredibly grateful for the help I received from Johnny. He was super understanding and made me feel comfortable, displayed perfect gentlemanship, and went the extra mile. I am still very satisfied with experience at Paragon Acura due to Johnny's exceptional customer service; therefore I would highly recommend Johnny and the Paragon Acura team for their integrity and commitment to their customers. Thank you JOHNNNNNNYYYYYYYYYY. You're the best!

Walked in to browse the vehicle selection only to find myself in the midst of an argument between a…read moremiddle aged woman and the manager of the dealership (I asked who he was). Not sure what the argument was about but the manager's behavior toward the woman and the things he said to her were completely out of line. It's obvious he has no respect for women so I could never, with a clear conscience, support this business. I turned around and walked out. There are plenty of dealerships that would appreciate a hard working woman's dollar.

Given one price and magically when it comes time to buy the car, a magically $4000 appears…read more Yato wonders "why the sudden price increase when it comes time to pay?" Apparently the online price was incorrect, although I confirmed it with 4 different people. Waste of time. Do not go here. Go anywhere else.

Updating my Review: After experiencing issues with my new 2026 Kia Sportage, including concerns…read moreregarding the driver-side door and handle, management has now stepped in and is currently working with me toward a resolution after I reached out to Kia Customer Care for assistance. However, as far as my personal experience with salesperson Malike Freeman, I would not recommend purchasing a vehicle through him. My experience was that once the sale was completed, communication and follow-through regarding my concerns were lacking. I believe customer service should continue even after the paperwork is signed. I do appreciate management now responding and assisting with resolving the situation, and I hope the repair process continues smoothly moving forward.

Terrible incompetent customer service and the general sales manager Darwin is very unprofessional…read moreand very hard to work with. Can't seem to pull up basic information. I did the official finance application online not the one where you just put your email and telephone number the one where you put your job, Social Security, etc. when I called back to see if they received it the customer service reps told me they have it and when I got transferred to Darwin, he acted like he didn't know what I was talking about pretended like I was lying and treated me like trash. I repeat never do business with this company. It's not worth it. I was already preapproved and I had the money cash to pay for the down payment and they just lost a sale. I guess I'll just have to go to the competitors stay away from Northstar Kia. Angel and Theresa Diaz will go to Paragon Honda instead!

Worked with Mo. He was great to work with. We had some back and forth and ultimately got my car soldread more

I ended up at Paragon last week for service to my 2015 MDX. I've been in the market for a new…read moreone for a while, but still couldn't decide. But I'll be honest, I was not looking to get another Acura. Nothing against the brand, but after 17 years, I was tired of the MDX and ready to move on. While it was in service, I had a chance to speak with Eudes, a very competent Client Advisor, who introduced me to Frank in sales. Like I said, I was there for service, not to shop for a car. Frank is a car dealer that is a very rare find. Almost as rare as a 2025 CPO MDX A-Spec Advance under 15K miles in Murder Black.(My garage guy came up with that name when he saw it) I told him about my research for a new car, and that the MDX wasn't one of them. No problem, no pressure. He got to know me, and why I didn't like the MDX drive anymore. Of course a new Tech package would be better than my 2015. Still, I had other plans. I wanted more engagement in the road, tight European handling and street style. As if there was a "your wish is my command" moment, he brings me out and shows me this car. It was like this car was trying to find ME and Frank made the introduction. No pressure, as Frank wisely explained to me how I can get a car fully loaded that had features I could only dream about, at a better price and value than a new 26 Tech package. I consulted with people who work in the auto industry representing hundreds of dealerships across the country. I called them to see if they could get me a better deal. Not only could a better deal not be found, but that package in that condition wasn't on any of their lots. And that's when I learned the term Unicorn, in dealership lingo. That is an incredible series of events to come together. And they came together over on Northern Boulevard at Paragon Acura. I started off with Ronnie in the Service Department who was taking in info on my old car. The guy has a naturally friendly personality that makes you feel like you're not gonna get screwed. He's an asset to Service. And Frank, what can I say? He turned a car buyer coming in for service, who was in the market, but had already written off the MDX; into someone who drove off the lot on Friday with the best vehicle I've ever owned at a great deal. This car is so much fun, that to call it driving, barely scratches the surface of how you feel ..behind this wheel. The internet isn't going to find you the right Acura for you. Paragon will put you in the right, and smart choice of models. You just read a review from someone that had a great experience buying a car at a great deal from a dealership, in person. A type of review that's also a Unicorn. Rare and hard to find. Now you know.

Please I am warning anyone and everyone with a bit of common sense to kindly stay away from this…read moreplace especially from the boss and a certain sales rep by the name of Greg Gordon or at least that was the name he gave us this place is quite typical of most if not all of the dealerships on Northern Blvd. they lie/pretend not to know at least the average cost of the vehicles that they're suppose to be selling on a daily basis/play silly little games like they cannot tell you the price of the vehicle without a vin #:? then they try to force you to leave a down payment for a car you've never even seen before kind of like buying steak without even knowing whether or not if it's exactly the right one you want telling you oh the bank has to repossess a vehicle first wait a week or two then give us a call but then they call you three days after telling you oh you know my boss told me to tell you that you know the car is pretty expensive right? but not to worry my boss is going out to look for cars but you all had told me that the bank takes care of everything including delivery? oh yeah don't worry about that bro all we want is just 2 thirds of your pay check(s) :) then once you've decided that that you have had enough and demand your refund after getting a far better deal on an (Audi A8 L) with less mileage than they were offering they try to tell you that you'll have to submit paper work proving it and when you say no that is absolutely none of your bloody business oh well you will have to speak to George the boss matter of fact he will call you later well well later comes and goes yet no call(s) so then you have to call the next day and then George starts to laughs and pretends that he does not know you when in fact he is the one who answers most of the phone calls and he even greets you the moment you enter hmmm.. how convenient :) you tell George that his sales rep Greg has suddenly developed a nasty attitude towards you speaking in a manner as if you're some sort of retard/child and he even begins to speak as if he is one of those crazies from a project cursing/yelling all because you just want your refund back George of course acts as if it is such a disgusting thing for him but of course as he continues to speak you will notice that he is gradually starting to side with his rep when he finally realizes that he is dealing with someone totally different from the (fool) he then oh come back in about a week and I either refund or offer up something else so I then say listen George I want what I want and that is that I am being nice to you so just give to me my money back and we can all go our separate ways without malice ok my friend :) So in conclusion and this goes for every dealership no matter how nice they are if they do not have the vehicle on site then just walk away because they more than most likely will heading toward an auction for where they will get it for next to nothing but charge you triple for it and hope that you will not keep up with the payments so they can come take it away and resell to yet another poor soul and it just goes on and on and on

Majority rules and I must agree this is one of the world's worst auto mall that I have ever been…read moreto. They are very rude, inappropriate, lying and the most manipulative business out there. So here's my story: I financed a 2007 Toyota Yaris for a ridiculous price (it was my own fault, it was my first car buy and I didn't know any better). I also bought a $1595 warranty along with the car through Mayor's Auto Mall through a company called Driver'z Edge. FOUR MONTHS later, the car was no longer in my possession and I wanted to cancel the warranty. I spoke to my insurance company and they said that I could get a refund for the warranty that I never used. Perfect! I can get my money back. I went into Mayor's Auto Mall and asked for a refund, they denied and me told me that I couldn't get it back b/c I signed a contract that said there is a cancellation fee on the refund that's worth more than the warranty price. I asked for proof of documentation. Steph, one of the manager's (can't miss him-a guy with a blonde pony tail and manicured nails) kept stalling and told me the documents were locked away and I couldn't have it. So I called Driver'z Edge to demand the refund straight from the source. Driver'z Edge had NO RECORD of my contract from Mayor's Auto Mall. That means that they either never sent in my contract on purpose, and pocketed all the warranty money themselves or they just forgot to send in the contract. Either case, this is completely their fault and I DESERVE every cent of my money back. I paid them $1595 to complete a service that they did not Fulfill in their end. So duh, I deserve every cent of my money back. But of course, as conniving, wicked and evil as this company is, they did everything in their power to not give me the money. They LIED and told the warranty company that I canceled the warranty before they submitted it to them. (remember, i canceled the contract 4 months later-shouldn't Mayor Auto Mall have sent the contract WAY before the deal was made?) I caught them LYING! Then they claimed that now all of a sudden they have to send the money to the bank and not in my hands b/c I financed it. (BUT THE FINANCE WAS ALREADY ALL PAID FOR!) So DUH the check was returned back to them and now all they needed to do was write the check under my name. Except they didn't want to give it to me. I called almost every day demanding my money back but of course as wicked as they are, they never picked up and always asked for my name before forwarding me to the right person. But oh, coincidently after I mentioned my name, Steph would always be too busy every single time to talk to me. I am still a customer and as wrong as they are they have the audacity to treat me very rude, hang up on me multiple times and even said I have no life b/c I kept calling. Well obviously, if you guys stole money from me, I will call you guys in an attempt to retrieve it back....idiots. And maybe if you gave me my money...I would stop calling....but they are dumb so they did not see that correlation as clear as I did. Naturally I got upset so I decided to take legal actions and announced that I would sue them. AND OH, all of a sudden my check came in the mail 2 days later coincidently. (not a mix up at the post office b/c it was postmarked and dated) When I received the check, they SHORTED me!!!!! Another attempt to try to salvage whatever money they stole from me. I called but what can I do! They wanted nothing to do with me. So I decided to continue with the lawsuit to get back every cent of my money back. During court they claimed that the reason why they shorted me was b/c the warranty was a pro rated amount. BUT HOW CAN YOU CHARGE ME A PRO RATED AMOUNT FOR A SERVICE YOU NEVER COMPLETED?! They never sent in my warranty contract so the contract is indefinitely not valid. Kudos to you Mayor's Auto Mall for having the balls to show up at court to fight an argument that you guys were destined to lose. Justice prevails and the court ruled in my favor! So I have won the full amount AND they are forced to pay me back the court fee :) Life is good. LESSON learned....NEVER trust Mayor's Auto Mall. They are scammers and will not own up to their mistakes. By the way! I believe I tarnished their image so much they changed their store name to CITY MITSUBISHI. It is still located in the same address and it is still under the SAME management. So watch out! Even though they are under a different name it is still run under the same management.

Even though my lease is closed with major world and I returned it. I am still getting phone calls…read morefrom this place asking if I returned the car. I guess it's hard with so many different lots taking car of seperate business communication can be lost somewhere but it is frustrating as the one responsible for payments as you can imagine. Midway through my lease I went to talk to the dealer who dealt with me, they said he is no longer with us, I explained the situation I was in and they laughed and said this is why that particular dealer is no longer working with them. I realized no one is willing to help so I kept my lease till its end. I return it in December 2019. Again, still getting calls from major world asking if its returned. The loan company says the dealership told them I returned it but they didnt provide any other information they need to give me a closing bill and it's difficult for the loan company to get ahold of anyone to find out for example who accepted keys, how many miles and date of return. So keep receipts! On the plus side every employee is nice to meet and talk to. They were quick to help me because of my credit. But trully it's a business with a purpose to sell and deal cars. I thank them for their service...

They misplaced my driver's license! They had a whole stack of them but they couldn't find mine's. I…read morecan fully understand car salesmen being thirsty but irresponsible?

Ford motor company manufacturing is so bad or very poor. be careful all buyer because they have…read moretoo many manufacture problem all ford car model so think very seriously before buy any new car or use car. Do not waste your money.