Prisco in Hawthorne has a great operation. The tubs are excellent (I got HotSprings) and the prices…read morefair. They have excellent salespeople who will answer your questions and call you back. I had Jason Murray who has clearly earned his reputation as a top salesman in the nation for this line. The clerical staff communicates well. The delivery was on time and very neat. The delivery men were cordial. Prisco makes sure you understand the requirements to maintain and use their tub. I just got mine so I haven't had to deal w customer service but my friend had salt issues. Prisco and HotSprings stood by the product, making sure he is happy. I wholeheartedly endorse Prisco! FIVE DUCKS!

I purchased a hot tub in September. Literally within days it stopped working. I communicated with…read moresales rep, he was surprised and said to check with the electrician. The electrician came and rechecked all his work and advised there may be something wrong with the hot tub if this happens again. Well it happened 5 more times. Each time i call Prisco they send a service guy but do not acknowledge that at this point THERE IS SOMETHING WRONG WITH THIS HOT TUB!!!! Now they want to accept return but CHARGE 20 percent restocking fee for which will be approximately $2200 !!!!!!! Seriously, waiting a week to just hear back why the warranty is not covering it. It had been 5 months!!!!

I have been using another location and have increasingly grown disappointed with their knowledge…read moreand service. Went into the Paramus location in early July and have been nothing short of Impressed. Frank Kaiser, the manager has helped me many times since I first ventured into the Paramus location. Most recently, he repaired my Polaris 360, that my, soon to be former pool Service company, disassembled and told be that this five year old unit could not be fixed. They offered me a new model for $800. I took this disassembled mess to Frank I expected an honest assessment of the repair or replacement of the vacuum The result, $32.00. If Frank managed a restaurant I would eat there everyday. Not all Leslie stores run the same. This is the place to go Btw. The staff is just as helpful. They have a good relationship with their clients and with Frank.

Beware!!! Do not use them for installations. I purchased a heater. The whole process was a…read morenightmare. First of all, I LOVE!!! the people at the Ramsey NJ Store. Jim, Sherry and the rest of the staff are super friendly, helpful, and knowledgeable. Leslie's installation management is the complete opposite. Leslie's initially shipped me a pool filter instead of a heater. They refused to ship the replacement heater till they picked up the filter, which wasted a whole week. At installation time, the installer told me I had to arrange for an electrician since he was not licensed. He also was not licensed for gas installations. That was obvious since he did not know what a debris trap is or how to plumb it. I had to tell him how to properly connect the gas line. Mind you, I am the homeowner and knew more than he did about the uniformed construction codes for plumbing. Granted, the installation people who showed up were not at fault. They were as helpful, friendly, and accommodating as possible given the situation. The only reason I knew they were not licensed was because I asked for their license when it was clear there were problems with their knowledge. Now i know why Leslie's is offering free installations.

Very discouraged with this company. After leaving several messages, I was finally connected with…read moresomeone who requested I fill out a form. After doing that I was told someone would be in touch with me, that person never called me. I was then turned over to a project manager, who scheduled an appointment which both my wife and I left work to attend. After waiting half an hour for someone to arrive, I called the company only to find out the person that scheduled the appointment quit the previous day. To make matters even worse, I was told "we really don't have a project manager at this time" Certainly not the way you'd want to start a project of this scale.

Masterson built my pool about 10 years ago. They were not the easiest people to work with but their…read morework has stood the test of time. Pool construction and the surrounding coping and patio have held up very well and looks almost as good as new. If you don't need your pool builder to make you feel all warm and fuzzy I would recommend Masterson.

Bought a pool 7 years ago, have had it installed by who they recommended. Replaced the liner which…read moreI bought from them (my fault), purchased supplies, had opening, closings. Always pleasant, informative and great to deal with.

Busy store with knowledge staff. At times help can be a bit "rough around the edges" but in a…read moreplayful way. Bottom line is they have what you need if you have a pool. Easy location. Parking on site.

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

Hard pass on this dealer, zero support after sale of hot tub. Sold a European Hot Tub, now I can't…read moreeven get product support. We requested 2 months for them to come service. After being told this and that, the wife told us the owner was on vacation. The owner said he was "sick" and requested I take down this negative review or else my hot tub will never be serviced. Unfortunately, despite multiple attempts to get assistance, I was repeatedly told the company was busy, and the warranty period expired before the issue was resolved.

Bad service after the sale. Misleading. Rude. See bad reviews on google. Not recommended.read more

Great local spot for all the pool and spa needs. Have been coming here many years. Prices are…read moredecent and the staff is very helpful. Always have parts we need for the pool filter on hand and a great selection of everything pool related.

How is this place still in business??! It must be the markups on the poor quality products, mixed…read morewith the expensive contracts they get for outright poor jobs they do. I gave this business thousands- all regrettable life lessons learned. They lie to you. Sleaze their way into you paying up, with them delivering wrong information and extremely poor work. They even lied they showed up to my house, when cameras show no one in sight for hours. I did pool liner with them: started coming off and they blamed anything they possibly can (water itself, the liner they themselves installed, and, the funniest one, the last installer which was them). When they ask you who did the last work- say a competing business or you forgot, and watch how quickly they point out all the wrong things done even they're the ones that did it. Their warranty is bogus but they're smart about avoiding any actually quality work and follow up. Schedule will keep extending. Dates will keep changing. People will show up for 30-45 min and scam you. They'll make problems much bigger so they can come back and take more money. They don't believe your photos, videos, or what you are seeing in your own home. They always follow their made-up delusions. The people who make the decisions and you give your money mostly to are not the people who do the job, nor do they show up to see anything. You'll find an extremely rude, unprofessional, and liar of a person named Darlene working you through the phone. The mostly behind the curtain guy is Dan- he will talk his 30 years of experience with you to get you to believe, and of course take your money. You will lose your money. You will face more problems in your pool and system than you started with. You will be lied to. You will regret your decision to worth with these slimy people. Go elsewhere. Do it yourself. Order online. Anything but conduct business with this company of liars and deceivers. You work hard, so take it easy and give your money and time to a more deserving business. Monarch is not it.

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

This was the biggest construction project we've ever done - and it was the smoothest experience…read more From the start Chris, the owner, gave us the most realistic overview of the timeline and total costs - without selling it or sugar coating, so we were going in totally prepared, no surprises. He wasn't kidding when he said we had to start permitting process in summer 2025 to open in time for Memorial Day weekend 2026 either - getting construction permit processed was the biggest wait. Now we opened just in time for summer - and she's a beauty! Pool Boss team coordinated the whole project from start to finish - the designer Michael helped us get the plans and measurements exactly right, even taking into consideration our future addition plans for the property. Tina filed and coordinated a million permit forms for us. Matt & Dan were very patient helping us figure out the on-sight restrictions. The construction itself was very quick and fun to watch (the digging was done with surgical precision!). Special thank you to Joanna for very clear communication throughout! The scheduling and ongoing notifications to keep us apprised of the progress were very helpful! We went with PB's recommended contractors - JBJ for electric (super professional - and again, helped us run everything with future construction projects in mind), and United Stamped Concrete for landscaping (Felipe's team did a phenomenal job with out stamped concrete patio and grading, great attention to detail). The orientation with Eduardo was super clear - we've never operated a pool and he patiently explained every single detail about the equipment and maintenance. The equipment can be controlled from an app too - very convenient and we are looking forward to Tyler making it even smarter. :) Thank you so much! It was a very big (HUGE) decision for us - but we are so happy we trusted you. Our three kids are having the time of their life - this pool brings us so much joy already!! P.S. We went for the Crystal Quartz liner - so pretty, as if you you're in the South of France!!!

I used Blue Sparkle pool to get my pool up and running. They severly damaged my liner by emptying…read moreall of the water and trying to fill it up with a well water hose line. The time lapse destroyed the liner and then tried to get me to buy a new one because they did not properly conduct the emptying and filling of the pool as discussed prior to the job. They charged me $1000 to basically destroy my pool. My pool was damaged beyond repair. Do not use this pool service. Horrible.

Company to my rescue! Thank you to Phil and his team! My pool liner ripped in half and what a mess…read moremy backyard turned to be! Water everywhere! I was recommended by a neighbor to call and they fit me right in! They even came back to install my ladder as I carelessly forgot to leave them the screws! Fast Service and the quality of work was outstanding! Deborah was so understanding and helpful! Thank you to this team!

Good luck getting an appointment, a call back or any follow up. why not just be clear and…read moretransparent and say you just can't handle another job. Every appointment was delayed the work unsatisfactory and way beyond schedule. If on the fence consider the lack of reviews, most after dealing with this contractor wouldn't even waste their time reviewing because they'd rather just forget the whole experience.