I purchased a sweater end of April. I tried on at home and did not like the fit. We live about 40…read moreminutes away and was unable to make it to store to return until today - day 32. They have a 30 day return policy. Sweater never worn with tags on. The young kind sales gal called a manager to ok being 2 days late. The manager, with no smile or customer service skills sober faces said no exceptions and walked away leaving the sales girl sheepishly following orders but with grace and apologies. Not so the manager. I have to go back when I have time and on my way to mountain to use the credit-- but will never shop there again.

Terrible customer service, I went to Fred Myers for my fishing license. I won't be back to this…read moreplace.

I called ahead, and asked if they sold Washington State Parks Discover Passes. Yes! says the…read moreperson who answered the phone. So, on a dark and rainy Puyallup night I drove to their store. The first clerk I asked to sell me a pass fumbled around and could not log into a computer. He made an odd, childish sounding call to another clerk. That person came and the two of them would have been comical to watch, if not so sad. After about 5 minutes, clerk 2 called his manager. I had the dubious please of listening to first questions about the computer ( I could tell it was not good news of some type), then a long conversation about sales, socks and things the clerk was to do. It was very clear the customer standing awkwardly in their store was not important. So, after the call, I'd been in the store 10-15 minutes. The clerk addresses me, while looking down and to his left, like he was afraid of me. I had NOT said a single word at this point. He gave a long-winded excuse, this was a known issue, they had submitted tickets, they simply had to call the state and get it fixed. I simply said OK and left to find another store and by my pass. This store needs training and a manager shake up. To not post the computer was broke (so I would not drive there in the first place), to not notify staff, to not care about the customer standing there while they were talking socks and sales.... Everything that is wrong about retail training and service is endemic to this store.

I really like this new Biig 5 store they opened in Puyallup, its away from the South Hill Mak…read morenightmare area so can avoid it and just go here if I need to get shoes! They always have good prices and quality of shoes, and UNLIKE Target, they have Men shoes! Yay! They also have a good selection of camping stuff, hunting, and fishing and whatever else a active outdoor life needs :) I do think this store has real friendly and helpful employees as well.

I've had both a really positive experience and one where I felt like I was a bother. One time I…read morewent in there looking for steel toed shoes and an older lady helped me and was so sweet and helpful it was the best customer service I've ever had. I went in today 06/07/25 just to browse and bought something and the checker Gracie, seemed completely bothered by me trying to buy something. I didn't realize me trying to make a purchase which made her have to get off her phone was such an issue. Even the person I was with as we left was wondering why she seemed so bothered. Hopefully she had a better day. Anyways kudos to the older lady who helped me make my shoe purchase, you're a rockstar.

$225 loss. Kinda frustrating but we bought a spendy pair of boots in June and one boot had been so…read morepainfully uncomfortable for my husband that he hasn't worn them. Just looked to sell and the widths were completely mismatched. Ugh. Check to see that your shoes matching at this store!

Recently made a gun purchase here. Wasn't impressed with their customer service. About 5-6 people…read morehelped me the first time, which was highly unusual. One guy would be helping then walk away then another would come over. It seems a bit disorganized. Also, I was told someone would call when my background check came back, but based on the reviews, I decided to call and found out I had passed with no notification. I reached out by email to someone about another issue, which I later realized was not an issue and my husband made a mistake, but they were very good at reaching out and trying to rectify the situation, which I appreciated. Bottom line, there needs to be better training for the guys at the gun counter. Most of them are knowledgeable and helpful, but definitely a lot of disorganization with helping of customers and getting/communicating information.

I hate to leave a crap review because for the most part have had good experiences shopping here but…read moretoday I went in specifically for their buy one get one 50% off sale and when I got to the counter everything rang up full price. I showed the cashier the signs, there were over a dozen throughout the department. He said that the sale was over and they just hadn't taken the signs down yet. No date on the signs, no sorry, nada. He wouldn't honor it. Off to somewhere else to shop for me.

I've been considering a firearm purchase and so I headed to Sportsman's because I have heard they…read moreare knowledgeable and offer a good selection and fair pricing. I was met by two very informative friendly young men and we had good discussions about what might be the best options for me . I felt zero ageism and zero 'oh it's a woman' vibes that I have noted at other shops. The two fellows I talked to were friendly, knowledgeable, and entertaining. I'm shopping here from now on!

Outdoor recreation chain store. I've shopped here a few times. They offer all the following:…read more -Camping stuff -BBQ grill stuff -Fishjng stuff -Women/Men apparel -Women/Men shoes -Guns & Ammo -National Gunsmithing services -Hiking gear/backpacking gear -Archery stuff -Watersports gear/Swimming gear -Miscellaneous equipment accessories and so much more! I've made several purchases and have been satisfied with the merchandise and quality. Service has always been great. They greet you with a smile eager to assist.

Have been here several times now. The store always has tons of sporting equipment in stock, and a…read morewide range of other products. Prices are reasonable, and there's always some kind of discounts going on. I've not been let down by any of their stock. The staff are very welcoming and helpful while in store. Tons of parking available in the lot outside.

This is absolutely the worst big 5 you could ever go to. Manager horrible, costumer service also…read moreawful. Every selection from fishing to snow gear is horrible even to golf balls. Avoid Covington big 5 at all costs

Down to earth staff and good prices. Would recommend to anyone needing a spot around here.read more

Great service and super convenient ski rental shop on your way up to Crystal. Even offer lockers…read morefor after hours return so you don't have to rush down the mountain. Selection for rentals is not bad- great selection of kids ski gear for rental. Really nice people who work there!

Ivy was so helpful, she took her time getting us fitted and great options. Very knowledgeable and…read morehelpful!

I know of this store existence since I've moved to Bonney Lake. I guess the main reason why I…read moredidn't check it out then is because I obviously haven't ran long-distance in over 3 years, and I just didn't think I'd need a pair of expensive shoes. Anyway, I happened to read a post from my community Group on Facebook about "a progressive sale event" happening through Presidents' Day weekend. I decided to check it out. It's a specialized shoe store, so this isn't DICK'S Sporting Goods Store. The sales associates will actually greet you and assist you if you need to fit any of their shoes. Don't get me wrong... if you're an avid runner and / or need great walking shoes, you should just open up your wallet in order to protect your feet and to feel good while exercising, you know? Let's just say I've gotten heck great deals on the merchandise. I've purchased a pair of Brooks Ghost Running shoes for 40% off, and other running gears for 50-65% off. It's A DEAL! I'm coming back there today in order to get couple more stuff before they'd end their sales event.