Although I have not purchased anything from this store, I wanted to provide feedback on their great customer service. I was approached a few times during my visit from associates asking if I needed any help or had any questions. The level of great customer service is remarkable, to a point you almost want to purchase something from the store. They have a great selection of products with a great staff that can speak to any product they carry. I also found the prices to be reasonable. Great store, great staff, great customer experience for me! read more

As with most places I'll give places a second try and I'm honestly happy I did. So what was different? The place was busy so it took a while for the lady working on the paperwork side of things to it to work through all the pick ups. I'm pretty sure I was asked if I'd been helped 3-4 times. I wasn't looking at anything just screwing around on my phone. A lot of times you hear that gun store employee's have a snobby holier than thou attitude however from listening to the interactions the employee's had with the different people you could tell they cared. Overall I'm happy I went back to these guys and I'll def be going back again. read more

Avoid this business. I was in the store today 5/13/25 . They extort money as much as they can, even things that don't cost them. They are an "elite kiosk" service for Silencer shop online but charge you $40 to use the free Silencer shop fingerprint scanner they agreed to have in the store, unless you are having your equipment shipped to them. Other locations it is free (try Keith's sporting goods in Gresham or the Safe fire range in Vancouver open later and always free) Sham on NA for trying to screw over potential customers charging for a free service. Take your money elsewhere, they don't deserve it with that attitude. read more

Great selection of guns and accessories. Customer service is mediocre: not good-not terrible. Not sure if I would come back. (Did an FFL transfer from a purchase out of state). read more

I have purchased 4 firearms this year from them, (Portland store) and everything went great. Good sales and excellent inventory. Will continue to purchase from them. Always polite and courteous. read more

Great service with nice people. Jenna was friendly and professional all the way through our purchase.

I brought a rifle in that my father who is no longer with us gave me years ago when I was a kid. I wanted to know what ammo it shoots and some history about the gun. They basically treated me like I was stupid and made fun of the gun. I'll never step foot in one of their stores again, definitely will never buy from them. I don't recommend this place there's way better gun stores around. read more

Sold some old guns there but no gunsmith on site or recommendations on where to find one in the Portland area of two million people. Not helpful. read more

Great business, professional and I always appreciate their attention to detail. Over the years I have purchased several firearms through this business. Several via FFL transfers. In each case they have contacted me the same day that they received the firearm. When I arrive to complete the paperwork etc. they are extremely helpful. In every transaction the paperwork, background checks etc were completed in a very timely manner. Yes I have recommended this company to others. Yes I will happily continue to do business with this company. read more

I'm a first time buyer and honestly it has been the best experience. I read the reviews and was a bit worried but they took great care of me. I told them my budget and a gentleman helped me find exactly what I was looking for! Thank you guys ! I appreciate this a lot because I was really nervous but you all made me feel welcome. I look forward to buying from you again! read more

Decent prices. Staff aren't very friendly, I'm not sure if they just hate their jobs - but they could definitely be nicer

The guys were great here. I arrived in expecting slower customer service based on some reviews here but as soon as I stepped foot in the door, I was greeted by two people and told it'd only be a minute. A literal minute later, someone was helping me pick the right amo for a new gun I purchased and going through some other accessory information. Being a woman who is new to gun ownership, I'm not the most sure/confident *yet* in everything involved. Everyone here treated me no less than the gun pro male customer next to me, was extremely informative and really kind. The one thing that I do know, is that I'll be coming here for any needs in the future. They also mounted my red dot scope free of charge. Thanks so much!! read more

Northwest Armory - Guns & Ammo Near Me - Portland, Oregon

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Had a great experience buying from this store. Got helped right when I walked in the door and they got me through the process quickly. They even put a Staccato XC on hold for me which was very nice of them to do since they didn't have to do that. The employees here are very professional and don't waste your time. read more

Rob R. is a malcontent idiot that is why Keith's staff showed him the door. I have been a Portland area shooter for over four decades with a wealth of knowledge on the local scene. Keith does vastly higher volume than NW armory specifically because his prices are the best around. He has absurdly low markups and therefore is not in the business of treating you like royalty for a crap 20 dollar markup. Know what you are looking for grab it and go home. NW armory on the other hand as you can clearly see does have the time to coddle people. But you will pay for it. Their markup is vastly higher and the counter staff are just salespeople and pretty girls. Fun to look at and they generally know what brands are in what case. But I have never known anyone at any armory location, to be particularly knowledgeable about any aspect of shooting. I would even go so far as to say for most of them, it is just a sales job and they actually have no interest in shooting. The trade in policy at NW armory is absurd, but that is basically the norm for all trade in policies. If you want fair market value for your firearm, you need to do the leg work to sell it yourself. They are likely going to offer you about half what it's worth in trade and less than that if you want to sell it. Personally people who trade in guns strike me as lazy and a bit stupid, seeing as it's not that hard with online auctions to get fair value minus listing fees these days. But if your a tacticool halfwit and want the new plastic space gun peice of crap, on the cover of this months guns and ammo and are okay with rolling the last four cheap pieces of crap you bought into it, so you can be the first idiot at poker night to show the other nimrods your space blaster, than by all means. Having said that I have found NW armory to be mediocrity at it's finest in all categories and have never seen anything there I would consider exceptional. If you are a complete noob and want to be coddled for more markup, go to NW armory. If you want the widest selection by a mile and the best prices go to Keith's. Me personally I prefer to have actual women cater to my needs for affection. If I actually devolved to the point where I needed customer service attendants to cradle my feelings, I would likely turn their wares on my own skull before I degenerated further. But I am also not the type to strut into Subway with much swagger, for the sole reason that some poor minimum wage kid is the only person in society I can get away with giving an earful to. read more

Try NW Armory first for local purchases. Thanks to the contempt for his customers a sales associate for Keith, owner of a gun store with his name, said "go drive to Northwest Armory" when I asked for a price match for the exact firearm on ad with NW Armory. So with that and absolutely irresponsible offer for a high-quality trade yeah, I took your advice and went to Northwest Armory. Not only does Northwest Armory have better prices but better staff and ownership that value customers. Are you listening Keith? Maybe that's why Northwest Armory has grown to several stores and you rely on low-information customers and regular lousy reviews for customer service. Northwest Armory has the best prices around and I found competitive with many online sites. After going to Northwest Armory from the Gresham store, not only did I get a respectable trade amount for my firearm, I purchased the gun I was after and another gun and several hundred dollars worth of ammo and a holster and tool. If you're looking for basic ammunition and a very limited selection of firearms at very good prices I think Bi-Mart is still probably your best bet but as far as a full service gun store for selection, overall prices and customer service NW Armory leads the local area market hands down. Also, unlike that Gresham store with a useless website and they never answer their phone, Northwest Armory answers their phone and has a full service website where you can actually see what's in their inventory and place orders to ship to your own FFL if you want. read more

Very friendly staff, good selection of accessories and firearms. will definitely be visiting whenever I'm in Oregon again.

A few months ago I took a Nikko Golden Eagle 270 and an H&K VP70Z to these folks to find out what they would give me toward the purchase of a new gun. They told me $150.00 for the Nikko because parts were hard to find. I sold it for just over $1000 on Gun Broker They told me about $100 for the H&K. I sold it for $760. I don't plan on doing any business with them in the future. Do your homework before going in to this business, they will rip you off given a chance. read more

On Line buying experience for firearms and accessories is awesome! Shipping from West Coast to Florida, I have never, at any point, in the last four purchases questioned whether my purchase would ship in a timely manner, or if I would be fighting for refunds in the event I got screwed. I was going to delete one star from them as some ammunition I ordered, which was in live inventory, but then some how was unavailable, and I had to request a refund. However, I decided against that as they responded instantly, and started the refund process. Bottom line , best price on the web for firearms, and the piece of mind knowing they will produce the product as promised. read more

Northwest Armory - Guns & Ammo Near Me - Portland, Oregon

Needed to get a firearm for my wife as soon as possible. This was my first time purchasing a firearm from out of state. I love supporting local businesses, but with only 8-10 being brought in each month, with hundreds if not thousands waiting on this model, the chances of me getting this locally anytime soon was almost zero. So I found it in stock at NW Armory, and only hesitated for a second or so before placing the order. After placing the order, I looked at some of their reviews on Reddit as well as Yelp of course, and I will be completely honest and say that I was concerned that things may not go smoothly. But this was one of the easiest transactions I have ever made, with support and service that went well above and beyond my expectations. I placed the order on a Sunday, and they have a list of local FFL (firearms from out of state have to be shipped to a Federal Firearms License Holding Business rather than shipping directly to the customer) that generates when you put in your billing information. I picked one out of the list. On Monday, their website order page showed an update that my order was processing. That afternoon, I received an email from Samantha informing me that the FFL I chose is not doing FFL transfers anymore. She asked me to choose another one. I chose Royal Loan in North Park (who I must say was also great to work with). Without my prompting, she then called them shortly after and verified everything with them, and then the next day my order was shipped out! (PRO TIP: to avoid any snafus, call the FFL you choose to use personally to make sure that they can facilitate the transfer before selecting them) The order page gives real time updates on where your firearm is in the process. From order placed, to packing for shipping, to FFL verified, to shipped out. Tracking number is given also. Everything from start to finish was fantastic and I was pleasantly surprised. In these uneasy times, it is great that there is a company out there who is willing to help their customers defend themselves and the lives of their loved ones. We in California need all the help we can get, to say the least. Would highly recommend this shop and would not hesitate to go through them again! read more

Northwest Armory - New Smith and Wesson MP Shield 9mm for bb. Pictured: His and Hers - Guns & Ammo Near Me - Portland, Oregon

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They are one of the few places that still has the ammo affected by the vid, however their nasty smug attitude, low balling on guns (90$ on a 7 month old kimber micro 9, with 4 mags, 2 holsters and new and original grips. I know they need to make their money but I'm not getting totally shafted) Really makes me steer clear. If you ask a "dumb" question in their eyes, they ignore you and act like I should bow down to them for doing their jobs. Every time I wanted to buy a gun over the last 3 years I go to big box store. Isn't that something... a big box store is more friendly and informative than a self proclaimed "family owned" business. No wonder big business is going to crush them in the near future. TL:DR -smug -not novice friendly -Low ballers -At least they have ammo. read more

Let me open this review by saying; this is not the first gunstore i've been to, abroad or in portland only, and the second time I've had a firearms related transaction this pandemic. I'm a leftist and pretty fucking queer as well, and I don't expect gunstores to be particularly leftist either, and I didn't feel super scrutinized as a pretty queer looking person there. BUT the biggest issue I had was how serious --- on paper --- this place took covid regulations and how lax they truly were as far as individual employees go. All customers had masks, there were clearly defined places to stand, they limited entry, all of this sounds good and was good! Almost 0 of the employees of which easily made up more than half of the people inside, wore masks. The ones that did had their noses hanging out, pulled their masks down right in front of me to yell across the store to a coworker about something, that kind of thing. As far as actual customer service, I was rushed through very quickly and in and out faster than I've been for any firearm purchase I've made, which is kind of all I really care about for a gun store when there isn't a pandemic. So hey, maybe in a year or less this'll be a more stellar review but right now? its less than good. read more

I've purchased various items here over the years and have never been unhappy with the prices or the staff. The location is not all that convenient for me and the store is rather small and can get quite crowded at times. The staff does a good job taking care of multiple people in parallel which you don't often see. And the staff is very knowledgeable about the items they sell there (and also items they don't carry I suppose). They seem to sell most things at MSRP so you can probably save money somewhere else but if you prefer dealing with a small, family type local business, you'll probably like it here. I don't come by very often any longer, mostly because there are much closer options available to me know. But this place has been there forever and for a long time there were one of only a small handful of stores that stocked a healthy quantity if firearms on site. read more

DO NOT BUY FROM NORTHWEST ARMORY Can't get a hold of them via phone...everything goes to a voice mailbox. Sent numerous emails asking for a refund still no reply or refund. I bought it in April 2023 delivered damaged and they refuse to return it and I'm dealing now with the manufacturer and it will take 2 months to repair (brand new firearm). read more

My first experience here years ago wasn't too positive, but the staff who assisted me this time were much more friendly and helpful! Although the staff and store was busy when they had time to help they gave their attention to the customer they were with. The inventory is quite impressive and prices were comparable to other stores. read more

The service was good and staff very helpful. They had one of the better selections than most of the other places that I checked out. The prices were the lowest in the area. They did a background check that took about an hour, not their fault, it just takes long. They did not have any holsters in stock. I was hoping to get one there, but amazon came to the rescue. All in all, I would recommend them. I was looking for a Concealed Carry and they showed me several that I was interested in. I did end up with the one that I was looking for and no one else had and ammo, for a very good price. read more

Came in on a super busy day. Staff were running around but helping everyone as fast as they could. Jenna was above and beyond in helping me, even helping me get cleared sooner than I might otherwise, which involved her waiting on the phone hold with the state. Everyone was friendly and super helpful. Will be back. read more

I've been into Northwest Armory a few times and bought a firearm and accessory from them. The sales staff are in my experience a mixed bag, some are helpful and knowledgable. Others are more interested in bantering with each other and cutting up than assisting customers. In general you end up doing the eye contact game like at a bad bar, hoping someone will notice you long enough to get your questions answered. Part of this is likely due to the heavy traffic at the store, but McDonalds manages to serve lots of people happy meals with a smile for a $7. If you're spending $1000 plus and have serious safety questions to ask, you'd like to have at least that level of service, and help from someone knowledgeable enough to answer questions and make professional recommendations. read more

Very happy to shop here. It's a must stop every time we were in Portland.. very knowledgeable and helpful staff. Ammo seems decently priced. Many good sales. read more

They are my gun store of choice and have been for many years. The staff is consistently helpful and friendly. Lots of used guns to choose from and if you purchase a used gun and its not exactly what you were expecting? You can trade it in for something else! Great selection, decent prices, awesome staff - I don't know what else you might be looking for in a gun store. read more

They have a decent inventory, but I question their trades. In my earlier life, before online gun value availability, I traded guns. Sure, I wanted to make money on trades, but I never took advantage of people. Unlike MANY in the biz. Fast forward to last week. I have a nice gun I wanted to trade on a .22. I did research and figured that the retail value was between $350-400. Trade value will vary on how desirable a gun is, and how much a dealer has invested in their gun. Guns.com offered me $210 based on pictures and description. The guy at the counter said they would sell guns like mine for $199. They would give me $100 in trade. If I hadn't done my research and had my prior experience, I might have taken the deal. As it was I said no thank you and left. Granted, people need to make a profit, but not by taking advantage of unsuspecting folks. I'll go somewhere else. read more

This is my second experience purchasing a firearm from them and they are always busy but courteous. Darian in the internet department was great to work with and was responsive with all my questions. They have a nice little shop and are competitive in pricing. Plus their hour are a huge plus for me, in retail you can't be closed on Sunday's and Monday's. Not to happy to see them price gouging during this pandemic. Will not support them in the future. read more

This is the best gun store in Oregon! They have the best prices all around. All the staff are informative and knowledgeable. I've bought several guns and a suppressor from them. Every time it has been a quick and smooth process. Please go to this family owned business. You will not be disappointed. Also, they have a pre-owned section on their website and it saves me a trip down there to check out used guns. read more

This is a great locally owned shop staffed with knowledgeable and helpful people. I have not made many purchases here but each one has been a great experience! Pricing is in line with other places in town and the selection is pretty top notch. You can also signup for CCP classes through NW Armory if you so choose. Good shop, good people and a worthwhile stop if you are in the market for a safe, targets or other items. read more

This place has the best employees and customer service!!! I came into the the Milwaukee location not knowing anything about firearms and now have purchased 3 guns from them. All the employees are very friendly and VERY knowledgeable!!! Best firearms store in the Portland area!!! read more

First I want to say I have been a NW Armory customer for a number of years but my experience today is definitely going to change that loyalty. In the past I have purchased over $10k worth of new guns. I went in to purchase some ammunition and found they had what I wanted in stock. I asked how many I could purchase and was told only one box of fifty rounds per family per week. I asked if my girl friend who was with me if she could purchase one and was told no. Then as a veteran I asked if they had a veteran discount and was told that the only discount was they wave the $10 background check fee on a gun purchase. So when you buy a $1000 gun you save a whopping 1%. I know there is ammo shortage but to not offer more than 1 box is ridiculous. Add to that the fact that it was priced higher than retail and it all adds up to I won't be back. read more

Kind of overrated and over priced... good selection but shop around! I was expecting a better selection and the seller seem to lack knowledge read more

Useless. They don't answer the phone, email, or anything. You're just another number to them.

This place is without a doubt one of my top two places to go for anything related to guns or hunting. I recently came in to purchase a Ruger 5.7 at a great sales price and received nothing but great customer service even from a newer employee. The fact that during a pandemic people can be so needy, picky and selfish on some of these reviews makes me feel bad for the people they sometimes deal with. read more

In November I went to NW Armory to purchase some Glock mags. I put a handful on the counter and the female working there asked me for ID. ID? Mind you, this was a month before 114. She said "do you have a piece of mail with your address on it?" Offensive liberal promoting her agenda in what used to be somewhere I preferred to do business. I drove across town to the other NW Armory and made my purchase. They were shocked at her lack of knowledge and inappropriate conduct. read more

I will never purchase anything here ever again. I ordered 2 AR15 mags about 8 months back and went to go pick them up. Walking into the very busy business, I tried to find somebody to help me, but it's pretty much chaos. Somebody was being helped by one of the employees who, instead of helping them was complaining about the pending change in the gun laws, and went into this long diatribe how he is personally going to sue the state of Oregon, while I'm standing there waiting to be helped. I finally get his attention and tell him that I'm there to pick up an online order and he asked for my license. I show him my license and that I'm the person who ordered the mags online and he says he can't sell them to me because I am from California.... I explain to him that I keep my AR15 up in Oregon at my brothers house because of the California assault weapons laws, and he still won't sell them to me. I asked to speak to the manager, and he takes my license into the back and the manager comes out with a photocopy of my license... She tells me that they don't sell AR15 mags to people from California. Again, I explain the situation and tell her there's nothing illegal about purchasing magazines in Oregon while I'm here and then gifting them to my brother before I go home, as if I take it across the border it becomes a felony... she refuses to sell me the magazines. I have literally purchased probably 10, AR15 magazines from this business over the years yet she says she doesn't sell to people from California and never has... I then asked for the photo copy of my license, and she refuses to give me that as well... I understand they're worried about their legal exposure and it's their right to refuse to sell me something, but to photocopy my ID like I'm some sort of criminal is way over the line. I will not be shopping here again. read more