Beautiful selection and great staff! Incredible customer service!! You know you have chosen the right partner when one of your projects is less than perfect and the general manager sits down with you to create a solution... and then follows up to make sure we were taken care of! We have worked with a few countertop companies and it's rare that you find a company so invested in getting it right and taking care of customers at every level. They are not just another vendor we use, they are a partner in our business. Highly recommend! read more

This job was a little over a year ago, through our builder. The install was horrible. When the crew showed up, no one was here. The bar top overhang was to be supported by 2 steel bars that the carpenter fabricated. they were sitting nearby, the installers put them in, but did not install the screws that were laying right there, so the granite barely touched the 2 bars, making them useless. They should have called in. In the kitchen, there was an upper cabinet that was to obviously rest upon the countertop, it was left up 1/16 so the granite could be slid in. Well, a mistake here with the builder, the carpenter assumed 3 CM for the granite, and it was 2.5 CM, approx, leaving a large gap under the upper cabinet. They should have called in. Too bad if they had to come back after we shimmed up the cabinets so it would fit nicely! Then, there was a large chip in the corner, yes a difficult corner, but it was a hole, something less than 1/2 inch each way, and they filled it in with what? White caulk on black granite! They had black seam material, but oh well, lets just finish.....A few weeks after move-in we called in for some rough spots on the granite, they sent out 2 guys who were very professional, and had what they needed to make those improvements. They were surprised to see the previously listed workmanship issues, took pictures, and said someone would be calling. No one called. They also charge $150 EXTRA to install a laundry sink not purchased from them?????? read more

My experience with Michael was horrible. I even asked to speak with a manager or some kind of supervisor and noon has contacted me. The only reason to use this company is because they're cheap. But you get what you pay for, I supposed. Michael is a terrible communicator and I had to basically talk him into actually helping me. Do not recommend. read more

For any who may be looking for a company to redo your kitchen or bath, beware of Northwest Building Supply. They installed our granite and undermount kitchen sink in 2018. Today, our sink crashed to the ground spilling its contents throughout my kitchen and breaking several dishes. Thankfully, no one was hurt (not that they thought to ask). I've since learned that it was only glued in place, not mounted with clips. They will fix it, for a fee, but are not apologetic for its failure. If you are in the market, consider looking elsewhere. read more

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Paid for leathered granite for a small vanity. When it was cut & polished, they evidently had a problem with the front corner. So now I have a new piece of granite that looks like it has a damaged corner. The splash got put on with 1/8" caulking gap on one end & goes to 1/2" gap. I realize this was a Sheetrock problem but shouldn't they have given some other options before attaching it to the wall? I wasn't impressed with the quality of work. Next time I will go somewhere that is strictly in the granite business. They were not interested in helping me since I was not happy with the way this looked after the fact. Once they had my money, it was see ya. read more

They did a great job on the granite counter tops in my two bathrooms and utility room. It looks great and I'm very pleased.

I had granite installed in the master bathroom, guest bathroom, and utility room. I could not be more pleased with the way it turned out. The installers showed up when they said they would (which I find rare these days), the sales people were knowledgeable and courteous, and they had a great selection at a fair price. I will most definitely use them on future projects! read more

We have purchased several things when remodeling our home and have been happy with everything. Our salesperson helped us match our wooden blinds perfectly with out wood floors and it looks amazing! We also did a complete bathroom and kitchen remodel with new cabinet doors, hardware, counter tops, and hardware. There was so much to select from and everyone was so helpful! We still have flooring to select for our master bedroom and will be going back to see them soon. read more

Northwest Builders had the best granite selection in town. The sales person was extremely helpful (and patient with me) and answered all my questions. Their installers were on time and when I found a small imperfection, they came out and fixed it right away. I would highly recommend them. read more

Very friendly they will work with you on everything. Billy helped me with my cabinet hardware. Highly recommend.

I purchased beautiful granite for my outdoor kitchen, however, the installation of the granite was not done properly. After two years the granite started to fall. When the installer came to repair it he noticed it was not installed properly and said he would speak with the manager about whether we should pay for the repair. My sales person contacted me and told me we would have to pay for it since the warranty had expired. I explained to her that this is not a warranty matter that it is an installation matter and I should not have to pay AGAIN. She told me because we didn't notice within the year warranty period they will not pay. I told her how was I to know it wasn't installed correctly until it started to fall. I also explained to her that the reason we hired a professional to install was so it would be professionally installed. She said in a very cold way SORRY. I have had a relationship with NBS for over 6 years and told her I thought their decision was not fair and that I could no longer do business with them. The sales person said BYE. I could not believe it. The amount of money I have spent with this store and the number of people I have referred and this is how they treat me as a customer. I can afford to pay for the repair but do not think it is my responsibility. read more