Read 2 attachments: My response to Monika Strelak the Office Administrator's passive aggressive…read moreletter to me. Simply, because I'm shocked and questioning why they are billing me $2,664.00 for a simple tooth extraction of which I have already paid them $1,271.00 see attachments. The unprofessionalism and lieing is astounding. Difficult to express how damaging this entire experience has been. I was a referral from my primary Dentist and I thought I would be in trusting caring hands "Dear Monica, I was referred to Robert J.Ryan DDS by my primary dentist David J. Bohm, DDS to receive an expert opinion on a faint small gray area of my tooth. My intent was to keep my tooth and not have it extracted because I was not in pain. However, after asking Dr. Ryan if there was any possible way to save my tooth, his response was: "Nope it's a goner". After my tooth was extracted and with my face still numb Dr. Ryan mentioned building up the area with bone. I responded: "do what you need to do" regarding my tooth extraction. That was the extent of my consultation that morning. Regarding your letter dated October 12, 2023 is a complete fabrication of events. When you called me prior to my appointment for June 6th of 2023 I asked you if that appointment was a consultation or the procedure? To which you replied: " No, that is for the procedure" My reply "I should probably meet with Dr. Ryan first since I'v never met him prior to the procedure" and you reassured me "that wouldn't be necessary and that I could speak with him for a few minutes before the procedure". I agreed to the appointment because I was referred to Prospect Periodontal & Implant Center by Dr Bohm. Your comment about me "refusing the offer of a separate consult" is false and unfounded , you never extended such an offer. Regarding paragraph 2 of your letter. You never emailed me any options to review. I checked my spam and junk folders to be certain. When I arrived you never once asked me if I had reviewed your emails, because you didn't send them. Regardless, you did not sit down with me to discuss any of these options beforehand, nor did anyone else. Paragraph 5 of your letter regarding "reached out to you on numerous occasions" only after I called several times, emailed your office including on FaceBook's messenger. When I missed your calls I would immediately call back both your office numbers several times to only receive voice mail. Considering the fact that you never answer the phone. What difference would it have made leaving a voice message on Sunday verses your regular business hours, you do not pick up and answer the phone. "Due to the unpleasant incident with you, these courtesies extended to you" What courtesies, your dishonesty. You specifically talked me out of a prior consultation when I had asked you about one. I barely spoke with you when I came in for my appointment. Your speculation that my last voice message "demonstrates a disingenuous attempt in resolving this problem" is snarky and unprofessional. If I had no desire to resolve this issue I would've never bothered to reply. Instead I desperately tried reaching out to your office via phone, email and now by post. I was not threatening to use social media, I am planning on posting my reviews to warn others of my experience. In your letter you falsify events and attack my character, yet, you would like for me to call you to "bring this to a mutually acceptable conclusion" all within the same paragraph. Whom's disingenuous here! At this point there is nothing further to discuss. In my last voice message I asked you to recalculate the charges to a self pay option since you knew from the beginning that Prospect Periodontal & Implant Center was not in my Dental insurance network and would only cover the extraction. I would be willing to pay the difference if there is a remaining balance. Regards,"

Dr Ryan was great. No nonsense approach to giving you a fair assessment of your dental needs and…read morenot out to extract just to extract. I recommend Dr Ryan!

After years of dental care---failed fillings, failed root-canals, failed-crowns, implants, bone…read moreloss, failed-implants, not to mention the 10's of thousands of dollars spent and huge "dental-anxiety," I had the great fortune to be introduced to Dr. S. Khan of "Epic Periodontics and Implants." Admittedly, I was skeptical but, went for a consultation. Dr. Khan explained in detail each quadrant of the care and cost of my dental needs. Quite pricey! When she was done, she asked if I was familiar with the "All on Four Implant" system. She went into great detail explaining this system, answered all of my questions and "calmed my fears." In comparing the cost of my necessary repairs and of the "All on Four Implants," it was a no-brainer! I was tired of my many trips to the dentist and made this choice. I feel I need to tell people that this choice is not a "quick-fix", it is a commitment. I had my usual dental-anxiety on surgery day and I am still amazed I had not a single bit of pain. I followed the after care medications to a tee and again, after a lot of prior experiences of terrible pain, I assure you I had none! You do, of course, have to wait through the healing process and are put in temporaries after surgery (same day) which appear as "real-teeth" so, no issues there. You are never "without teeth." Dr. Khan and staff walked me through every single step of my procedures. I knew what to expect and when. I was kept involved in shade choice and several other "tweaks." My phone calls were always returned and I was treated so well!! As I said, this is not a "quick-fix," it's a process and one well-worth having. A new, beautiful and shining smile was the result! So happy I found Dr. Khan and had this procedure--no more tooth pain ever for me!! My only regret is not meeting with her sooner to have this procedure!!

Read 2 attachments: My response to Monika Strelak the Office Administrator's passive aggressive…read moreletter to me. Simply, because I'm shocked and questioning why they are billing me $2,664.00 for a simple tooth extraction of which I have already paid them $1,271.00 see attachments. The unprofessionalism and lieing is astounding. Difficult to express how damaging this entire experience has been. I was a referral from my primary Dentist and I thought I would be in trusting caring hands "Dear Monica, I was referred to Robert J.Ryan DDS by my primary dentist David J. Bohm, DDS to receive an expert opinion on a faint small gray area of my tooth. My intent was to keep my tooth and not have it extracted because I was not in pain. However, after asking Dr. Ryan if there was any possible way to save my tooth, his response was: "Nope it's a goner". After my tooth was extracted and with my face still numb Dr. Ryan mentioned building up the area with bone. I responded: "do what you need to do" regarding my tooth extraction. That was the extent of my consultation that morning. Regarding your letter dated October 12, 2023 is a complete fabrication of events. When you called me prior to my appointment for June 6th of 2023 I asked you if that appointment was a consultation or the procedure? To which you replied: " No, that is for the procedure" My reply "I should probably meet with Dr. Ryan first since I'v never met him prior to the procedure" and you reassured me "that wouldn't be necessary and that I could speak with him for a few minutes before the procedure". I agreed to the appointment because I was referred to Prospect Periodontal & Implant Center by Dr Bohm. Your comment about me "refusing the offer of a separate consult" is false and unfounded , you never extended such an offer. Regarding paragraph 2 of your letter. You never emailed me any options to review. I checked my spam and junk folders to be certain. When I arrived you never once asked me if I had reviewed your emails, because you didn't send them. Regardless, you did not sit down with me to discuss any of these options beforehand, nor did anyone else. Paragraph 5 of your letter regarding "reached out to you on numerous occasions" only after I called several times, emailed your office including on FaceBook's messenger. When I missed your calls I would immediately call back both your office numbers several times to only receive voice mail. Considering the fact that you never answer the phone. What difference would it have made leaving a voice message on Sunday verses your regular business hours, you do not pick up and answer the phone. "Due to the unpleasant incident with you, these courtesies extended to you" What courtesies, your dishonesty. You specifically talked me out of a prior consultation when I had asked you about one. I barely spoke with you when I came in for my appointment. Your speculation that my last voice message "demonstrates a disingenuous attempt in resolving this problem" is snarky and unprofessional. If I had no desire to resolve this issue I would've never bothered to reply. Instead I desperately tried reaching out to your office via phone, email and now by post. I was not threatening to use social media, I am planning on posting my reviews to warn others of my experience. In your letter you falsify events and attack my character, yet, you would like for me to call you to "bring this to a mutually acceptable conclusion" all within the same paragraph. Whom's disingenuous here! At this point there is nothing further to discuss. In my last voice message I asked you to recalculate the charges to a self pay option since you knew from the beginning that Prospect Periodontal & Implant Center was not in my Dental insurance network and would only cover the extraction. I would be willing to pay the difference if there is a remaining balance. Regards,"

From the owner: Gum disease is something you don't want to take for granted. It can lead to serious conditions that…read moreare not only painful but are also costly to treat. Here at Prospect Periodontal & Implant Center, our goal is to help patients get the oral and dental treatment they need and educate them about the value of periodontal health. We have been providing services to patients in Mount Prospect, Arlington Heights, Des Plaines, and other areas in the northern suburbs of Chicago for more than 25 years.

Dr. Patrone explained all that needed to be done. He referred me to Dr. Goldberg to get a root…read morecanal taken care of that I had no idea was an issue. He treated me as if I was his own daughter and made sure I got the best treatment possible for my teeth and smile. The office waiting area is stunning and all the staff is nice and responsive. Dr. Patrone does an amazing job. I am so beyond grateful to him!

Me personally, I would not recommend this place due to billing issues. I was given a quote…read moreregarding pricing. I was given a price for my insurance company covering part of that procedure and I have yet to get my portion back from Dr. 's office. I have repeatedly sent documentation to them. I was originally told that the woman who did billing just up and left so they were trying to figure things out and they would give me a call. no call. Sent out all the paperwork again and even called. Never received a call. I have been requesting money for the anesthesia that I got billed for two hours and I only had anesthesia for 45 minutes. That's $600.00 an hour. So that's a big chunk of money to charge me for. So they fully know that they owe you money, but they refuse to do the honorable thing and give it back to you, which is probably why they have six offices. This is horrible practice and I don't know how they sleep at night screwing patients over. Apparently no one had any conscience at this place. Definitely will never recommend and will continue warn people I'd give them no stars

Office staff and doctors are the best in the business…read more If you have an issue and you want it fixed the right way you must go here. There isn't anyone better ! Thanks to You all !

Dr DeGroot and staff were wonderful throughout the implant process. I was not super excited to…read morehave to go to an oral surgeon for the first time, but the team definitely made the experience much less stressful and scary. Each step was explained thoroughly, with plenty of time for questions. Dr DeGroot followed up with me after each procedure, and made sure I was healing with no complications. The process is long, and I couldn't wait for it to be over, but I was very happy with how I was treated and how everything turned out in the end. I also appreciated Dr DeGroot's fun personality, it helps when you are in a not so fun situation. Thanks for the care and the laughs!

Best dentist I've ever been to They are professionals kind…read moreand they really do take care of you They Also work with you if extensive work needs to be done they will work out a payment plan

I went to them when I lost my crown. They replaced it very quickly The staff is very nice.read more

Dr. Tokunaga and his staff are extremely professional, kind, and accommodating. I have been going…read moreto them for a few years, to get fillings, a molar crown, and cleanings. A year or two ago they did a comprehensive dental exam and suggested a bunch of work (my mouth is sort of a disaster), which they graded from highly essential (like wisdom teeth extraction) to optional (basically, cosmetic fillings), which I really appreciated because it was an honest and well-explained assessment of my dental health.

I've been a client for 20 years. Their customer service and technology is top notch. The dental…read morechairs even have massagers built in. Also, they've recently installed large screen TVs above those chairs so you can watch Netflix! I was still watching an episode of The Office when my procedure was finished. I actually wished the appointment went longer to see the ending. Their staff and amenities make what normally is considered an unpleasant experience enjoyable.

Not my first dental rodeo. I have a couple implants and crowns after a couple root canals and know…read morehow dental procs go Went to this perio because he was in Cignas network. There's something sketchy going on with an upper right molar and I decided to start with a root planing scaling (extra deep cleaning)... and see if that would help. It did a bit I guess but there might be more necessary so yay 2026! Anywhoo... this place is nice enough but its definitely more a family shop then professional office location is in a south Schaumburg strip mall and seems oddly designed. The admin staff seem okay but had a habit of not returning calls for 3 or so days which I was not a fan of in terms of service level. Loved Siena (dentist daughter) she was very cool and fun to chat with... her Dad was alright but seemed to over-explain basic dental procedures which made me think the demographics of clients were not critical thinkers... Ultimately though I think it wasnt a good fit after a year of trying their services... others might like the practice though.

I have been going to Dr. Romano since 2001. I have probably had every dental procedure possible. He…read moreis very, very caring. His staff, entire office is fantastic, very, very polite. I started seeing Siena, who again is fantastic. She is presently on maternity leave and I am waiting to see her again. Kudos to the entire staff and I recommend Romano Dental to everyone. Believe me...you will not be disappointed!

Awesome staff! Awesome dental care!…read more Dr. Tom is the best! Always leave feeling like they truly care!

A few more employees in the mix due to growth and understandable attrition. It's clear that new…read moreemployees are selected carefully and go through Dr. Tom training, with customer needs continuing to be top priority, so all have been easy transitions. Visits are always comfortable, welcoming, detailed, and on schedule.

I had a tooth implant done with zero problems. The staff also professional and I highly recommend.read more

Recommended a procedure that was unnecessary but could also be harmful (per both my regular dentist…read moreand the periodontist I saw after this). Dr. Silc missed the real issue completely. Furthermore, they do not take insurance and make you pay up front. Well my insurance accidentally sent the reimbursement check to them instead of me, and instead of forwarding it to me (like they said they would) I never heard from them and they cashed the check! Four months later I had to call them when I realized I still never received the check- had I never called they would have made twice the cost of the exam (I paid them, and insurance also paid them).