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Northwest Grout Works

4.3 (12 reviews)
Open 8:00 am - 7:00 pm

Services - Northwest Grout Works

Re-grouting

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Review Highlights - Northwest Grout Works

the reviewer who gave one star failed to mention that Andrew had a family emergency and called to apologize/follow up the next day but they wouldn't engage.

Mentioned in 4 reviews

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Oregon Chem-Dry

Oregon Chem-Dry

4.0
(51 reviews)

Thank you for the superb carpet cleaning once again! We have been customers since first finding…read moreyour company in the 90s and never experience any problems. Not with your top-notch employees, the scheduling of the work, the quality of the job done, or the friendliness and professionalism of your employees. Our carpets turned out beautiful, dried quickly, and our dog, Mojo, loved B.J. Thank you again to all and we will see you next time!

Chem-Dry charged me for professional carpet cleaning and three gallons of its specialized P.U.R.T…read more urine treatment for a tiny 10-by-10-foot bedroom. The result? The carpet looked dirtier, the urine odor was completely unchanged, and the company's customer service was every bit as ineffective as the cleaning. The technician initially claimed that this approximately 100-square-foot room needed six gallons of P.U.R.T. I reluctantly paid for three gallons because of the excessive added cost. Despite this supposedly substantial treatment, there was not even a minimal reduction in odor after the carpet had fully dried. When I called to report the failed service, the representative's response was essentially that the technician was experienced, so there was nothing they were willing to do. She promised to speak with him and call me back. She never did. Chem-Dry then stopped answering and returning my calls entirely. Since Chem-Dry apparently had no interest in either fixing the problem or standing behind its work, I purchased my own product and treated the room myself. Approximately one gallon of Rocco & Roxie eliminated the odor that three gallons of Chem-Dry's expensive "professional" treatment had failed to improve at all. So, to summarize: Chem-Dry left my carpet looking worse, failed to reduce the odor, sold me an extraordinary amount of treatment for a very small room, ignored my complaint, broke its promise to follow up, and left me to pay more money and do the job myself. The only thing Chem-Dry successfully removed was money from my bank account. I would not recommend this company to anyone who expects clean carpet, effective odor treatment, responsive customer service, or accountability when the service fails.

Perma Treat

Perma Treat

2.8
(36 reviews)

We have had the Perma Treat Experts clean our dark blue shower tile…read morefor a number of years, we live in Eastern Oregon so its a day trip for them. We appreciate that they are still available we have very hard water (what were we ) so I use the perma treat solution in between their visits. Thank you Perma Treat for still remembering your Eastern Oregon Clients. Jean

Never use this company! Commercial is deceiving, the person who came to my house to do the actual…read morework was not professional looking at all. If my husband wouldn't have been home I wouldn't have let him in. He wore dirty clothes and walked around in dirty socks with huge holes. I doubt he showered before he came out and sweated the entire time. Every time I went to check on him, he was on his phone with either his granddaughter or changing the music he was listening to. Jim had done the quote for both of our tile bathrooms and for new caulking in the shower. The worker spent more time trying to talk me out of the caulking and saying wanted to set up grout work with another company he knew. A three hour job turned into 6 hours, we never say the worker bring in any equipment to 'steam clean' with and when I asked he said they only give me these yellow rags and product. When I asked him about their cleaning product that Jim had mentioned, he told me to just buy some hydrogen peroxide and mix it with some dish soap as that is pretty much what the cleaner is. I highly doubt that he did much of anything. I was so disappointed with the service that i didn't want them back in our house even to look at the crap work but after 11 months and our tile shower looking poorly I finally called and asked them to come out. Warranty...what a joke! The estimator that came out was happy to tell me that they don't warranty caulking but would happily send me a quote for redoing the job for $125 "even though it shouldn't look that way in less than a year" was his comment. He also conveniently didn't have their wonderful product to clean with to see if it would help any, but more than happy to ship me a bottle for $30.

Northwest Grout Works - groutservices - Updated July 2026

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