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    Northwest Grout Works

    4.3 (13 reviews)
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    Review Highlights - Northwest Grout Works

    “the reviewer who gave one star failed to mention that Andrew had a family emergency and called to apologize/follow up the next day but they wouldn't engage.”

    Mentioned in 4 reviews

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    Oregon Chem-Dry - More stuff.

    Oregon Chem-Dry

    (52 reviews)

    Downtown, Southwest Portland

    Thank you for the superb carpet cleaning once again! We have been customers since first finding…read moreyour company in the 90s and never experience any problems. Not with your top-notch employees, the scheduling of the work, the quality of the job done, or the friendliness and professionalism of your employees. Our carpets turned out beautiful, dried quickly, and our dog, Mojo, loved B.J. Thank you again to all and we will see you next time!

    If you are looking for a carpet, cleaning company, this is not your stop. I had Oregon Chem dry…read morecome to my house on Friday, September 11. When I booked this appointment with Renée, I gave her the exact measurements of each room that they would be cleaning. They quoted me $325. When Chem Dry here to clean my house, I got a call saying that instead of 400 ft.² they needed to clean 800 ft.². That's quite the difference. I let the gentleman know that felt like them giving me the other quote was just to get into my house and he assured me, they were going to do a fantastic job. They sent one man. He was here for exactly 1 hour. They charged me $515 which I did agree to so that is not the problem. However, when I got home from this $515 carpet cleaning job, I decided to vacuum my carpets because I was finding stuff on the ground. Still which I should not be finding after they did a thorough job. I want to state, when I talk to Renée on the phone before they came out, she assured me on the recorded line, do not vacuum your floors that is part of the amazing service that we offer. Perfect. I did not vacuum. However, that evening when I got home, I decided to vacuum the carpets after they said they did the job. I'm going to go ahead and post a video of a vacuum canister that was completely empty and once I vacuumed the space that they were supposed to do it was 2/3 of the way full! I made another video to show them the space that I did not ask them to do so that they would see, I only vacuumed what they were supposed to clean. I will post that video as well. The morning that they came, my dog has terrible allergies and did a little sneeze on the carpet. I very lightly tried to wipe up the snot, but I left it because I knew they were coming, and I did not want to embedded in the carpet. That spot was not even touched. When I called them that evening and explained everything to Renee, she did not want me to send any pictures, she did not want me to send any videos. She wanted to talk to the owner and take care of it. When I spoke to Pepe a few days later, he said they would send someone back out to clean the house again. I am not going to invite someone back into my house to do a job that should've been done right the first time. The fact that you would charge me $515 and walk away thinking that you had a job well done? I'm not going to ask you to come back. The comeback service is very nice if you missed a coffee spot under a desk. It is not a service that I'm going to take when you literally did not clean my whole entire house. Do with what you want these photos and videos. After he refused to help me any further, I ended up having to take this situation up with my credit card to have them dispute the charge for me.

    Perma-Treat Portland

    Perma-Treat Portland

    (36 reviews)

    We have had the Perma Treat Experts clean our dark blue shower tile…read morefor a number of years, we live in Eastern Oregon so its a day trip for them. We appreciate that they are still available we have very hard water (what were we ) so I use the perma treat solution in between their visits. Thank you Perma Treat for still remembering your Eastern Oregon Clients. Jean

    Never use this company! Commercial is deceiving, the person who came to my house to do the actual…read morework was not professional looking at all. If my husband wouldn't have been home I wouldn't have let him in. He wore dirty clothes and walked around in dirty socks with huge holes. I doubt he showered before he came out and sweated the entire time. Every time I went to check on him, he was on his phone with either his granddaughter or changing the music he was listening to. Jim had done the quote for both of our tile bathrooms and for new caulking in the shower. The worker spent more time trying to talk me out of the caulking and saying wanted to set up grout work with another company he knew. A three hour job turned into 6 hours, we never say the worker bring in any equipment to 'steam clean' with and when I asked he said they only give me these yellow rags and product. When I asked him about their cleaning product that Jim had mentioned, he told me to just buy some hydrogen peroxide and mix it with some dish soap as that is pretty much what the cleaner is. I highly doubt that he did much of anything. I was so disappointed with the service that i didn't want them back in our house even to look at the crap work but after 11 months and our tile shower looking poorly I finally called and asked them to come out. Warranty...what a joke! The estimator that came out was happy to tell me that they don't warranty caulking but would happily send me a quote for redoing the job for $125 "even though it shouldn't look that way in less than a year" was his comment. He also conveniently didn't have their wonderful product to clean with to see if it would help any, but more than happy to ship me a bottle for $30.

    Northwest Grout Works - groutservices - Updated September 2026

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