I talked to Andy at NW Groutworks, sent him photos, made an appointment for him to come and look at…read morethe work required. He didn't show up for the appointment so I called, texted and emailed him to reschedule. He never returned the call. He was really professional on the phone, but...totally, completely unprofessional in his lack of follow-up. Giving 1 star is generous.

We have a bathroom that's just a few years old, but the builders didn't seal the grout so we were…read moreseeing some discoloration and some cracks starting to form. Andrew did a fantastic job on it! It looks gorgeous now. Andrew was also really awesome to communicate with. Very fast to respond, and gave super detailed and helpful explanations about what he was doing and why it mattered. We'll definitely go with Northwest Grout Works for all future grout jobs.

Our kitchen floor never looked better - in fact it looks brand new! Jessica takes great pride in…read moreher work, and it shows. I highly recommend this family owned company that has a long history in Portland. Great value, too. Jessica is a joy to deal with.

We have the original hexagon tiles in our kitchen that needed restoration. I'd contacted one…read morecompany who asked me to send them pictures, which I did, and then never got back to me. Our plumber gave us the number for Grout Masters. Jessica came and gave us an estimate and explained exactly what needed to be done. Came on a holiday and it was done in two days. Looks so much better. Happy with the results.

A piece of tile on my front porch was chipped and needed to be replaced. Other pieces were coming…read moreloose. I had 18 people arriving at my house that Sunday. Taylor was able to come over right away to get the job done. He did an excellent job. Beautiful workmanship and now you can't tell there was ever a problem. His price was fair and I could was an expert at what he was doing. I was very lucky to have found him. He did a great job and put my mind at ease!

We have worked with Elegant Tile and Hardwood Floors for a number of different projects in our home…read moreover the course of two years, and they never disappoint! They were always polite, arrived on-time and honest about their expert recommendations. But most importantly, the quality of their hard work far exceeded our expectations! We would not trust any other company to help us with our flooring or remodel our bathrooms - we're lifelong fans, and look forward to the next time we're able to work with this great team on another home project.

Elegant, perfect, majestic, spectacular, meticulous, friendly, efficient, magical - all of these…read moreadjectives can be used to describe the job that Vlad and his crew did on our hardwood floor installation. They completely transformed our house. We had some terrible, old vinyl plank hardwood in our living room and hallway. And when they took it all up, there was water damage from the previous owner. No sweat - they completely repaired and replaced everything, brought it all up to code, and were done with the entire job in 2 days. We will be hiring Elegant Tile and Hardwood for every project we have from here on out. What a great crew. Friendly, great communication, always on time, leave the place absolutely spotless, fun to be around. They're such pros and this is such a great family-owned business. 1,000 stars!

Very impressed. Val is knowledgeable, courteous, punctual and he is honest. Definitely will seek…read morehis help again.

Excellent service and rapid response! Work was amazing and looks better than I expected.read more

It breaks my heart to read the reviews for COIT in Portland because the franchise was originally an…read moreaddition to Reese Cleaners. My family ran a dry cleaning, carpet & upholstery cleaning service on Hawthorne since the 1940's all the way up until about 7-8 years ago I think. They sold the franchise to another SR/JR duo and it continued to be a family owned business, just not my family.... However my family does still own the property. Covid hit COIT hard and the new franchise owners decided to move to a smaller location. The Hawthorne building sat vacant for a year before I helped my dad renovate and get a new lease in there. I don't know where COIT operates from now but it's not on Hawthorne. I also will note that if someone recommended you to COIT, verify when they used the company cause if it's been over 10 years it simply isn't the same at all and based on these newer reviews it would appear it's not going well... Oh one last thing, if you're missing drapes or rugs from before May there's a chance they're still on Hawthorne.... You can stop by and check ?!

tldr: friendly office staff, terrible follow through - never received service…read more I called COIT to get a quote for air duct cleaning, they scheduled me for within the week, and said I'd receive a call day-before from their onsite staff to set up the exact arrival window. Day-before I never get a call, so I call back day-of my scheduled appointment and office staff was very apologetic, says they'll send an email asap to their onsite crew to give me a 30-min heads up. Never received the call from onsite crew - complete no-call-no-show. So I call back and talk to another friendly, apologetic office person, who schedules another appointment another week out. Exact. Same. Experience. No call day-before, called back and left voicemail with office, still no-call-no-show day of. Super unimpressed with the follow through on actually sending the person to do the work (or the communication that something needs to be rescheduled, that would have been fine and much appreciated).

Love this company! I have used them for several years and they are always prompt and thorough and…read moredo a great job. They offer some good discounts but I would stick with them regardless because of the quality of their work and the professionalism of their staff. A real bonus is their spray spot remover which you can buy and works better than any spot remover I have ever used and I have tried many!

The cleaning crew was very friendly and on time. BJ and Christian did a great job on my older…read morecarpets. I always appreciate their 25% off specials. I highly recommend this company.