Haven't been in quite yet as I am exquisitely complicated and it's hard to get out sometimes. I had…read morethe pleasure speaking with David who was so genuinely interested in helping me. he was on top of everything, Making sure the store had what I needed. He ran order through to make sure he could get some of the items that I would normally have gotten across town. 5 Stars and I haven't even set foot in the store! Looking forward to seeing the inside soon!

Always so helpful and explained the difference between one product and another. So polite and…read morekindhearted to people

The repair of my family member's chair took 4 months. It took at least three visits to their home…read moreto get the right parts and fix the chair. In addition, the software for confirming appointments is horrible. I had to click more than 1000 times to enter the birthdate. There was no way to enter the birthdate by typing it in, and there was no way to hold the button down and accelerated scrolling through each month. The chair is broken again, two months later.

Stay away! Worst customer experience I have ever received. I have never been so frustrated…read moreworking with a business. If I could give them zero stars I would. Horrible follow up and follow through. Orders filled incorrectly, ordering delays and over complicated ordering process.

The buying experience was overall fairly easy. In the end, I got the vehicle I wanted, and a car…read morethat's perfect for my 6 year old son who is in a wheelchair. We bought a brand new Toyota Sienna. The car only came with one key, and if this was just a car for me, it wouldn't be a huge deal. This is a car for my son, and is to ensure he always has a safe way to be transported. If I go somewhere without him, I have to remember to leave the key incase of an emergency. I was told that the 2nd key was something I would have to contact Toyota about, so I did that. Toyota informed me that my cars vin already has a 2nd key, and that it's up to the dealership to provide that. My guess is that United Access misplaced the 2nd key at some point, and is now saying it only comes with one. After spending almost 90K on a van, I would think a 2nd key would be absolutely provided. It's been over a month of me working with Toyota, to try and get a 2nd key provided and purchased. Overall, this has made the aftercare extremely frustrating. In the end, I will probably just have to pay $500 to get a 2nd key for a van that should have come with one.

Kari was great in finding us the perfect van. She took the time to explain the options and the…read morevehicle. She also provided a contact for a pre evaluation when another recommended person failed to return calls. This was all new for me, so really appreciated the time she spent with us and everyone in the office was very helpful.

Very very helpful and knowledgeable. They took the time to explain everything. Scott helped us even…read morethough he didn't carry what we needed. We will use them in the future.

We are very appreciative of Kevin and team, we purchased a used wheelchair lift. Other companies…read morewould not help us move I and install it for a reasonable price. I contacted Kevin and he said yes of course. They relocated it to our house, then we had to get a plug in installed. They moved the lift, built the platform for the less than other companies quoted just to move it. Then about three weeks later they were finally able to install it. They had to build a platform, which is very nice. I am completely impressed and will recommend, Kevin, Jason, Logan and Jason.

It took 3 months for the repairs to be made on my husband's wheel chair resulting in his loss of…read moreability to walk, onset of edema that is still here a year and a half later and his needing new braces for his post polio legs. They tell me repairs take that long. I've never experienced this type of delay before with any other company. Since we are still dealing with the ramifications of all this I tried to place a formal complaint, but they have not called me back, which somehow is not surprising. Our lives have totally changed because of how long this took, days are spent at home, we can't just go out easily anymore because the edema can prevent him from being able to get into his braces while we wait for modifications on them. Poor management has ramifications on people. It breaks my heart that my charming and social husband is kept home so much because of all this. And they don't even want to know or talk to us about it.

It's very rare that I can give any kind of good rating to a medical company so that should really…read morespeak to the quality of the customer service and support that this company provides. NSM was actually the second DME vendor I was referred to when trying to obtain insurance approval for a safe sleep bed for one of my family members. The first DME company would only submit my request if I had very specific documents from very specific providers and after 7 months of back and forth with no insurance submission, it became clear that we just weren't going to get anywhere with them. I contacted NSM and they jumped into action quickly. They were very clear about what was required by my insurer, even going so far as to provide me with documentation from my insurer about their coverage for safe sleep beds. With that documentation, I was able to go to my family member's doctor and have them draft a letter tailored to what information was needed and we ended up getting the bed approved within two weeks on the FIRST TRY. Now if you've ever gone about getting insurance to cover a spendy DME item, you know this is an abnormality because it's usually a case of appeals and denials for months before approval. I was SO excited to hear of the approval and after a little over a month of waiting, the bed was delivered and set up today and is perfect for my family's needs. Cynthia and Summer were both incredible with communication every step of the way and Cristian and Zane who delivered the bed were personable and friendly. Overall, we had a great experience with NSM and would prioritize using them again in the future for any additional DME needs.

I've enlisted the aid of Krueger Medical Supplies several times and have been impressed by their…read morefriendliness and helpfulness each time. The first time, we rented a knee scooter for my daughter when she broke her ankle. They helped us adjust the scooter for her size, and it was easy to rent with our medical insurance covering most of the fees. The second time was when my daughter's Girl Scout troop was working on a First Aid badge and our task was to put together individual first aid kits. Krueger helped us get the bulk supplies to fill their kits (bandaides, alcohol wipes, antibiotic gel packs, OTC pain meds, etc.) and gave us a special discounted price. And, most recently, we needed to rent a single oxygen tank and purchase some nasal cannulas so we could have rescue oxygen for my dad. The owner delivered it to my dad's home and showed us how to use it. Thanks for the great service!

Absolutely the worst. One-star rating is too good for them. They would not bill workers' comp…read more They didn't know how to operate or adjust their own equipment. They were nasty. This is not a legit business, they have to be doing something else on the side. Save yourself some grief and go ANYWHERE else.