Nancy, Matt, and Kim have always provided me excellent service. They keep the facility, clean,…read moresafe, and even had the lot repaved. I've had this unit for over a year, almost two. In that time, I've never had an issue, even when my payment bounced one month. The staff has always addressed my needs in a friendly and reliable way. I highly recommend a storage place of Clackamas for professionalism and quality. They are not the cheapest place in town, however, I believe they are undercharging for the conveniences offered.

Fantastic storage place. I have been a customer for many years and nevr had any issues. Tae area is…read morealways clean, geasswell taken care of and friendly manager, Matt. He cares abou his customers. If I had any complaint is the price increase every time you turn around. Great job Matt.

The manager Cody was super cool and very helpful! The storage unit is located off a couple main…read moreroads so it's easily accessible, but also very safe and secure. Units and driveways are clean and well maintained.

Very friendly on-site office manager! She has always offered the best of her abilities and stays on…read moretop of things. It's refreshing as well to have a bathroom on-site that's open during gate hours, and has both heating & cooling for those hot and cold months. Definitely recommend this storage facility for professional, accountability and safe and worry free storing.

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

Main gate has broken in the open position twice in last 9 months both times remaining broken for at…read moreleast three days. In both situations site attendant said they notified their manager the first day the gates were broken but were told the request had to work it's way up through chain of management to appropriate level of repair authorization. This was, of course, a silly, unprofessional approach and resulted in the risk of someone simply removing their license plates, driving inside the property and cutting as many unit locks as possible. Caused lot of anxiety on my part. Am paying more than $1000 for three units. Prices have increased by half in last two years.

Reasonably priced. Very nice office lady. She communicates very well and is helpful. The site is…read moresecure. I feel my things are very safe and cared for. It is easy to get in and out during any hours. The automatic payment makes it nice and easy!

Exceptional service!!! Over this last weekends festivities i…read morehad my wallet stolen, amongst all the head ache and disappointment that come along with that one thing stood out like a beacon of light. Aubrey Stieg, the manager at the nw self storage off of old 82nd was the nicest, most understanding and down to earth person i had encountered all week. She was SO HELPFUL. Not only did she help me get into my storage unit but she also helped straighten out my account info so i could do super easy online payments. Thanks again Aubrey!!

I do not recommend. They have changed management and no longer allow you to pay by phone. They are…read morealso very difficult to contact and calling them directly sends you to a call service most of the time. These storage units used to be just fine and the lady at the front desk was very nice and friendly but this is not the case anymore.

I'm updating my original 5-star review to 1 star because of how this facility has handled our…read moreaccount over the past several months. When we first rented here, our experience was positive. Unfortunately, that changed dramatically. After multiple rent increases, my partner and I drove all the way from Idaho back to Oregon just to move our belongings into a smaller unit to reduce costs. Shortly afterward, the rate on the smaller unit was raised again. In February, the office referred us to someone who agreed to remove and dispose of our belongings because we were running out of time. I left my storage keys with the office's representative as part of that arrangement. We changed our minds while driving back to Idaho and canceled the agreement almost immediately. We were told the keys would simply be held for us. Months later, when we asked for the keys back, we were told they had never been left there. Instead, I was asked to sign a Lock Cut Agreement stating that I had lost my keys. That statement is false. I, Jeremy Adams, did not lose my storage keys. They were left with the office's representative when the original agreement was made. I refused to sign paperwork that I believed contained inaccurate information. Since February, we've effectively been unable to access our belongings while monthly rent, late fees, and other charges have continued to accumulate. When I tried to resolve the situation, I was told the written agreement could not be honored because of how my name appeared on it, despite there being no dispute that I am the account holder. This was after days of not receiving a callback. What has disappointed me most isn't just the cost--it's the refusal to work toward a reasonable solution or take responsibility for what happened. I never imagined I'd be changing a 5-star review to a 1-star review, but after months of trying to resolve this fairly, I feel other customers deserve to know about my experience.

This facility has rodents and is leaking water into the units. I have over $2k damage to my…read moreproperty. The pictures posted are just the beginning. The corporation is being very unprofessional about making things right.

Dozens of units were broken into including mine, then they almost immediately raised my rates…read more Months later they haven't even fixed the dry wall between units or my door. Absolutely disgusting, do not rent here. They do not care and despite the terrible gate hours the facility is not secure.

The communication here is a little off . I reserved online am with a start date that I need. The…read moreperson working there asked when I wanted to come in and get my credentials to be able to get in . I came in it was a few days earlier then I need the unit for . They started my rental day that day then wanted me to pay for the additional day extra . I said I already reserved a start time . The person responded that they had already started my account and it was too late . I bought a lock there . Now a week later I keep getting calls and email that I haven't put a lock in my unit and they want it secure . Good information I should have know while I was there with my lock in hand.

Very happy with unit and staff. Their lunchtimes can be varied, so sometimes office staff is…read moredifficult to find. Staff is very helpful and cheery.

We have rented here for under 2 years, and have had 4 breaks in where our valuables were stolen. We…read moreare moving our items & taking our business elsewhere. We may move our stuff to our front porch as we think that would be safer!

Safe and gated place to store your RV or toys. Never had a problem with access. Not as fancy as…read moresome of the other newer places, but not storing collectible race cars.

Very unsettling experience of having another storage renter complain about me and lie saying I live…read moreout of my and my boyfriend's storage unit and was showering somehow? a video camera faces our unit and its full. The man said he felt unsafe around me. I was profiled by a stranger and then they went as far as trying to remove me from 'their' storage area by maliciously making up perverted lies. Scary part is, every neighbor I met was delightful and i never once had a foul exchange. Let that be an anchor for how uncomfortable I am. I'm a young heavily tattooed female who travels and camps with my partner a lot in the summer. The first week I was even really around (cleaning from a huge move, the camp, laundry to store away, tiny bit of bead-work unpacking) we got a complaint yet my partner and I had already had our storage in the facility for 4 months. We have the same address. Its preposterous to think me with even a gate code, and my padlock code, how am I a danger or showing I am not allowed to be there? Obviously I'm not a criminal. Its laughable really. This storage area lets people loiter all the time, use the car wash rv dump wash area, chat with neighbors, and work in their units. Ive seen people drinking beer in front of their units with food laid out. Im not allowed to be around the same solely because of profiling although we were given tons of excuses why we can't be around. Its profiling. So beware if you're a tattoo artist or in an alternative field with tattoos... This area has a renter that lies even tho video cameras are around and no one checks them if they're on im guessing, If they were checked or running they'd see the blatant attack at me from a creep I never met. So beware cameras aren't monitored here presumably because of the ability and ease of someone creating such a story with no one reviewing. I have no clue how anyone would live in a storage unit here when they have a home but I digress. Beware of profiling if you have art on you. A very scared hateful person here will make your storage experience uncomfortable and hurtful to say the least. The owner could do a better job having other renters mind their own business while he checks his cameras to see if the complaint is even real or possible to begin with! Poor use of surveillance cameras. All for show!

I can't say enough wonderful things about the Clackamas West Coast Storage on SE Otty Rd! Mellissa,…read moreElizabeth, and Annette have been absolutely fantastic over the past two years. They are always friendly, professional, helpful, and truly go above and beyond to take care of their customers. The facility is consistently clean, well maintained, and secure, which has always given me peace of mind. Even the restrooms are always spotless! I also really appreciate that they are dependable and responsive, including answering after-hours calls when assistance is needed. It's rare to find a business with this level of customer service and consistency. I highly recommend West Coast Storage to anyone looking for a safe, clean, and professionally managed storage facility. Thank you, Mellissa, Elizabeth, and Annette, for making the experience such a positive one!

We are a current customer. We were paying $74 for a closet sized unit. Now in 3/1 it will be over…read more$90. When we first got the unit it was $40. They lie to you and say "its a one time thing" just to get you out of their store or off the phone. Avoid using this place if on a fixed income. Nothing but increases in prices once they get your stuff stored there. Shady business practice. If they're reading this, yall need to offer leases with fixed pricing so you don't alienate so many renters. Imho they're scamming people. STAY AWAY FROM WEST COAST STORAGE IN HAPPY VALLEY. Every business has operating costs. But when that increases, your clientel shouldnt have to pay for it. If someone tags, spray paints your business or even if a car drives thru the window or something, dont raise the prices of everyone so you can fix it. ​​those are one time expenses that the company needs to absorb and pay WITHOUT JACKING THE RATES UP LIKE THEYVE BEEN DOING. on 3/1 our space rent will be more than double what it was when we signed up From $40 to over $90...for a closet. Does that sound reasonable? Not at all. Currently looking for alternatives