Be very cautious renting here. I've had FOUR rent increases in four months based on "the market."…read moreThey told me there is VERY FINE PRINT to say the initial rate is promotional. If you rent here brace yourself for your unit rapidly increasing in cost.

Closed out my storage unit of 3 years last week with NW storage (Yes, I finally successfully…read morereached a point to be able to address the issues of things that I cherish verses things that I need to let go.) In the past few months, as I went through this process, spending many hours at my unit, I got to know Dan, one of the managers @ NWS St johns A couple of things I did come to know about this faciality prior to setting out on my minimalist adventure, was is it is extremely clean and maintain on much higher level than other facilities I have units (Did I tell you that I might have a problem letting things go mainly because as soon as I do it seems I always need them.) Additionally, over the three years of my tenancy, and despite only having maybe three or four prior interactions with Dan, I knew my things were secure. He always knew my unit, was on top of it If I forgot to lock it up, locking it up and kindly letting me know that he did Lastly, and this part is a little harder to clearly communicate, his understanding of the neighborhood, community relationships, and real, on time communication, even though it wasn't always what I wanted to hear; lead to great sense of security knowing my things were safe and well-guarded While many years in customer service/relation I don't write reviews near as much as I should (This is my fourth in the past couple of year) NWS in ST Johns is a great value for the service and security you get, in part because of employees like Dan. Strongly Recommend. PZ

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

no elevator and staff is only interested in your money and reclaiming your items if you don't pay.read more

This had been the highlight of our moving very easy contactless thank you clean. I love the…read morecontactless! However I don't like the fact that when calling during business hours there is no one available to answer the phone or call back in a reasonable time! Ms. L

I used their online system to rent a truck and it was seamless perfect easy fast. I couldn't…read morebelieve it. I would definitely rent from here again and I definitely will. The rates are incredible.

Granted, I had a small moving task of two large items, but UHaul made it even easier with an app to…read morereserve the truck and equipment and to check in / out within the two hour window of using the van. Easy parking, well trained staff, lots of accessories to assist in a move, I have nothing but praise for this business. Moving even two big items can be a hassle, but this small move was pleasant. I'd return here for my next moving task.

I will always take the time to acknowledge great customer service. Cody was helpful, knowledgeable,…read morepolite and efficient. This was my first time renting from U-Haul and he made our experience pleasant and willing to rent again. Their prices were fair and truck drove well. I hope there are more "Cody's" out there in customer service jobs.

This place is garbage. Unhelpful people on the phone, will not make changes to your reservation…read moreeven though the website says you can make changes. Says making changes 'breaks your contract'. Why would I be wasting my time on the phone trying to make changes if I was planning on breaking my contract? Save time and money, hire a moving company.

Bert and Brittany were very nice and helpful in my 3 day move out of storage unit A++ customer…read moreservice !

Great management from day one. Ethical owners and management. Got my refund balance expeditiously…read more I've used them more then once and recommend them.

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied