Nancy, Matt, and Kim have always provided me excellent service. They keep the facility, clean,…read moresafe, and even had the lot repaved. I've had this unit for over a year, almost two. In that time, I've never had an issue, even when my payment bounced one month. The staff has always addressed my needs in a friendly and reliable way. I highly recommend a storage place of Clackamas for professionalism and quality. They are not the cheapest place in town, however, I believe they are undercharging for the conveniences offered.

Fantastic storage place. I have been a customer for many years and nevr had any issues. Tae area is…read morealways clean, geasswell taken care of and friendly manager, Matt. He cares abou his customers. If I had any complaint is the price increase every time you turn around. Great job Matt.

Got a unit for the mother in law's things while she lives with us. I got a room upstairs which was…read moresomething like $40 less a month. Pretty wild deal. All's well though.

Worst customer service ever. After waiting 30 minutes in…read moreline and going outside with the sales person to see what we are renting the moron of the manager tells the cashier to stop serving us and move to somebody with a reservation... first time in my life I see something so moronic.

Dozens of units were broken into including mine, then they almost immediately raised my rates…read more Months later they haven't even fixed the dry wall between units or my door. Absolutely disgusting, do not rent here. They do not care and despite the terrible gate hours the facility is not secure.

The communication here is a little off . I reserved online am with a start date that I need. The…read moreperson working there asked when I wanted to come in and get my credentials to be able to get in . I came in it was a few days earlier then I need the unit for . They started my rental day that day then wanted me to pay for the additional day extra . I said I already reserved a start time . The person responded that they had already started my account and it was too late . I bought a lock there . Now a week later I keep getting calls and email that I haven't put a lock in my unit and they want it secure . Good information I should have know while I was there with my lock in hand.

I can't say enough wonderful things about the Clackamas West Coast Storage on SE Otty Rd! Mellissa,…read moreElizabeth, and Annette have been absolutely fantastic over the past two years. They are always friendly, professional, helpful, and truly go above and beyond to take care of their customers. The facility is consistently clean, well maintained, and secure, which has always given me peace of mind. Even the restrooms are always spotless! I also really appreciate that they are dependable and responsive, including answering after-hours calls when assistance is needed. It's rare to find a business with this level of customer service and consistency. I highly recommend West Coast Storage to anyone looking for a safe, clean, and professionally managed storage facility. Thank you, Mellissa, Elizabeth, and Annette, for making the experience such a positive one!

We are a current customer. We were paying $74 for a closet sized unit. Now in 3/1 it will be over…read more$90. When we first got the unit it was $40. They lie to you and say "its a one time thing" just to get you out of their store or off the phone. Avoid using this place if on a fixed income. Nothing but increases in prices once they get your stuff stored there. Shady business practice. If they're reading this, yall need to offer leases with fixed pricing so you don't alienate so many renters. Imho they're scamming people. STAY AWAY FROM WEST COAST STORAGE IN HAPPY VALLEY. Every business has operating costs. But when that increases, your clientel shouldnt have to pay for it. If someone tags, spray paints your business or even if a car drives thru the window or something, dont raise the prices of everyone so you can fix it. ​​those are one time expenses that the company needs to absorb and pay WITHOUT JACKING THE RATES UP LIKE THEYVE BEEN DOING. on 3/1 our space rent will be more than double what it was when we signed up From $40 to over $90...for a closet. Does that sound reasonable? Not at all. Currently looking for alternatives

I'm updating my original 5-star review to 1 star because of how this facility has handled our…read moreaccount over the past several months. When we first rented here, our experience was positive. Unfortunately, that changed dramatically. After multiple rent increases, my partner and I drove all the way from Idaho back to Oregon just to move our belongings into a smaller unit to reduce costs. Shortly afterward, the rate on the smaller unit was raised again. In February, the office referred us to someone who agreed to remove and dispose of our belongings because we were running out of time. I left my storage keys with the office's representative as part of that arrangement. We changed our minds while driving back to Idaho and canceled the agreement almost immediately. We were told the keys would simply be held for us. Months later, when we asked for the keys back, we were told they had never been left there. Instead, I was asked to sign a Lock Cut Agreement stating that I had lost my keys. That statement is false. I, Jeremy Adams, did not lose my storage keys. They were left with the office's representative when the original agreement was made. I refused to sign paperwork that I believed contained inaccurate information. Since February, we've effectively been unable to access our belongings while monthly rent, late fees, and other charges have continued to accumulate. When I tried to resolve the situation, I was told the written agreement could not be honored because of how my name appeared on it, despite there being no dispute that I am the account holder. This was after days of not receiving a callback. What has disappointed me most isn't just the cost--it's the refusal to work toward a reasonable solution or take responsibility for what happened. I never imagined I'd be changing a 5-star review to a 1-star review, but after months of trying to resolve this fairly, I feel other customers deserve to know about my experience.

This facility has rodents and is leaking water into the units. I have over $2k damage to my…read moreproperty. The pictures posted are just the beginning. The corporation is being very unprofessional about making things right.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Public storage renters beware ! I had a unit . paid on time , my place very limited access!!!…read moreClosed early every day ! Then I moved out before noon on the first . employee said she noted all cleaned and out by noon. And STILL TRYING TO MAKE ME PAY FULL MONTHS RENT ! total rip off company! DONT rent !!! Go anywhe but public storate ! -0 rating

The team at this public storage was great. They keep it clean and nice and we see them walking the…read moreproperty all the time which makes it feel very safe and secure

Nathan made everything a breeze and hassle free. Super friendly, professional, quality service at…read morethe front desk. Answered all my questions and concerns. You can tell he puts pride in his work there. This was my second time using Northwest Self Storage Happy Valley as I trust in them and love the convenient location. I had the perfect size unit for my belongings at a reasonable monthly price.

From the owner: Northwest Self Storage offers convenient and affordable self storage units in Happy Valley. Whether…read moreyoure looking for easily accessible drive-up storage units or indoor climate controlled units, youll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with Northwest Self Storage and see why our units are ideal to suit your storage needs. Visit us at 13255 SE 130th Ave today to rent your space. Northwest Self Storage is an NSA Storage brand and facility.

Overpriced. Once you rent a unit your rent can easily go up 30% after 3 months. They are slowly…read moremonopolizing areas.

Lady at the front desk at night was extremely sweet and kind. Super informative and helpful…read more I appreciated her patience cause it was late and I only had less than 40 minutes to move my stuff and it closed. Thankfully we got done in time, but that poor lady had to stay because as I was leaving there was a GIANT uhaul with like a whole house load of stuff being moved in the storage by only like 2 guys. Imagine them doing the whole move would have been a whole hour at the LEAST if they were moving fast. But she definitely had to stay after and was probably just as sweet to them as well. Thanks for making my stuff stay safe while I'm homeless for a short while. Definitely came in clutch, and was very affordable too to start up! I think it was only 50$ for the first month and start up.