I am not sure why the review for this location is so low - seems like most of that maybe related to…read moretheir propane service. I used this location for my moving with U-Haul truck rental and received excellent service. Both individuals who helped me at the desk were professional, helpful, and honest and guided me through their process (this is my first time renting from U-Haul). I did not get overcharged for anything. Overall great experience and would recommend this service for people who are just looking to rent a U-Haul truck for moving.

just came to pick up a truck and it had a bald tire. asked for another truck and it had a check…read moreengine light on. come on people, we are going 2000 miles with over priced inferior equipment. not sure how they will resolve this many hour process. should gave used PODS. make sure you din't wait yo the last minute to pick up your ride. we gave mover lumpers scheduled for tomorrow. now what?

I Ordered an 18 foot truck through uhaul online 2 weeks in advance to be super prepared. I had a…read moreconfirmation email that that truck was available at this location. When I arrived on moving day they said that they only had a 15' for me. The uhaul rep at this location was clueless about how to solve my problem. He put me on the phone with a manager named Michelle at the Uhaul "traffic" office who made the whole situation infinitely worse. After I asked for the uhaul guarantee $50 refund (for not having the right size truck, Michelle cancelled my order without asking me and eventually hung up on me. My truck was then given to somebody else on my moving day. I vow never to support this location and likely never support uhaul again. Most stressful moving day ever! I contacted uhaul corporate about my horrible experience and never received a response.

Best experience I've had while renting a truck. These guys really care about how they treat you…read more Outstanding service and 5 star all around!!!

Ohh Bill of U-Haul Storage of foster, did you do me wrong?…read more U-Haul's are franchises and if something goes wrong, it's up to the individual location to make it right. With so many convenient locations, maybe pick one that Bill doesn't oversee the safety aspects of. I rented a 4 wheel box trailer from Bill at U-Haul Storage of Foster. Bill was amiable, the grandfather you always wished you had sort of look about him. Bill hooked up my trailer and I felt I was in solid grandfather-esq hands. Fast forward a few hours and I'm stuck in the middle of nowhere on the narrow shoulder of a busy freeway in the middle of the night as semi-trucks blast past. U-Haul informed me it would be an hour for help to arrive, so I waited, feeling my organs rearrange from the pressure change every time a semi blasted past. 1 hour eventually turned into 4 as I was told every 20 minutes to wait just another 20 minutes hoping some sleep deprived trucker didn't power nap his 80,000lbs into my rear. All this was hardly Bills' fault though... or so I thought. Eventually, a very nice roadside hero arrived, risking certain death to change my tire. The hero shook his head as he informed me that the tires were all dramatically low, and the pressure was mismatched between them, which in trailer speak means almost certain peril. The trailer should never have left the trailer pen in such condition. Did Bill do me wrong? Not to leave you hanging, Bill did reach out a few days later. He sounded pleasant, as though nothing had happened, which caught me a bit off guard, so I explained the events of the prior evening, and what the hero had told me. I waited patiently for this to sink in and understanding to materialize in his vice. He informed me in a flat tone, that there would be "no refunds". Well, now I didn't ask for a refund Bill, I just told him that given the information I was told by the hero that I wasn't exactly a happy customer. I run a business myself, I know what Bill has to go through. In this situation, either Bill did me wrong, or the tow truck driver lied to my face, but I watched him fill up all my tires. What's most upsetting is I got the very distinct feeling Bill never had my back, he never even tried to make a gesture of good will for the dangerous product he rented me. "Sorry about that buddy -insert empathetic words- how about this token measure of my Bill good will, say a small % off your next U-Haul rental?" Bill was cold as a cadaver and empty as my confidence in his adherence to basic trailer safety. So in conclusion, I believe it a near certainty that Bill did in fact do me wrong, and he might do you the same if push comes to shove, is that a risk you are willing to take with your carefully hoarded possessions and extremely fragile body?

The after-hours pickup/drropoff experience was of inferior quality. App didn't work right, they had…read moreto call a contact that I gave them to "verify" me (which was not communicated ahead of time when I booked the reservation! What if it had been 2am and I had no one they could call!?), and when I finally got the app to work, the key wasn't in the slot it was supposed to. Luckily it was just before they opened, so there were employees around, but they weren't too interested in helping until a guy who seemed to be the manager showed up and was able to help me get the key, out of the wrong lock box than what the app said. Vehicle worked fine, got me and my stuff moved safely. 0 stars for the app and pickup experience, 0 stars for the employees milling around before the store was opened who had no interest in helping, 3 stars for manager guy showing up and finding the key for me. would not recommend after hours pickup for mission-critical rentals.

Got a unit for the mother in law's things while she lives with us. I got a room upstairs which was…read moresomething like $40 less a month. Pretty wild deal. All's well though.

Worst customer service ever. After waiting 30 minutes in…read moreline and going outside with the sales person to see what we are renting the moron of the manager tells the cashier to stop serving us and move to somebody with a reservation... first time in my life I see something so moronic.

The worst service ever never going the for them again. Maybe made me pay 500 on a 200 mile tripread more

From the owner: Save Up To 20% When You Reserve Online Today!read more

This is the worst company to do business with if you need a moving truck and you want it to be…read morecomfortable and Fit all of your Moving need it's fine. I had to work and I just needed a little bit of wiggle Room on the return time which was 7:38 a.m. I would be turning the vehicle at 10 and they just couldn't give that wiggle Room they want it that $100 for an extra day's rental and I had already paid $1300 now dealing with you haul their trucks are no better than penskes but they're more accommodating. After what I paid I'm very disappointed in the service the customer service that I got from penske I will never use the Be very careful when dealing with this company.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Joyce is the customer service representative that we remember from days gone by. She knows her…read morestuff, is ready with suggestions and treats you like a friend. She offered to handle the rental part of the transaction and move the truck to an accessible spot so that I wouldn't have to get off work early. Joyce has been with Penske for 25 years and they are incredibly fortunate to have her! She should be training their new hires on how to treat customers.

I'd come back just for the wonderful conversation with Joyce! It's definitely a small lot but Joyce…read morewho is a sweetheart for sure is worth the experience! The yard helper will park your truck for you if you don't feel comfortable. I was able to back a 26 foot truck with car hauler right in. I'd had a heck of a time with my trip and Joyce turned it all around and made everything right for us. We did a one way rental from Southern California and had no issues returning the truck and trailer. She gave me the run down on the area and she instantly became my best friend here! I'm not sure about the one star review because when I walked in she was expecting me and I could've been in and out but I got caught up visiting with her and everything was wonderful!