I highly recommend West Coast Self Storage because of Felix, the person at the front desk who…read moreassisted me. Moving, as we all know, is a really stressful endeavor, so it's comforting to meet people like this who can make the experience go smoothly. Felix is incredibly helpful, knowledgeable, and kind. It's rare to meet someone in customer service who can establish a genuine rapport with everyone who walks in the door. Thank you for being awesome!

This review is specifically about Sylvia who works at the West Coast storage facility on Halsey…read more She is outstanding in her knowledge, empathy, and orientation to customer service. She helped me so much as I was moving my stuff out of storage. I have to say nobody else I dealt with at this place during the almost 9 months I had to store my belongings there even comes close. Thank you SO MUCH, Sylvia, for your kindness and humor. You really helped transform what had been a pretty stressful move to one that restored my faith in humanity!! You are totally awesome!

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

SO GRATEFUL for Debbie! We rented ExtraSpace online however we didn't realize they are closed on…read moreSundays and no one told us. Debbie to the rescue, she was SO KIND and very helpful, showed us the spaces we were interested in even if we just walked in last minute. Definitely a life-saver. Will definitely be choosing Public Storage from here on out if future experiences will come close to how it was with Debbie :) In terms of prices, I recommend checking the online deals on their website as it is significantly lower, you can always just ask for a refund for the lock if you already have one. I got a 6x10 for $58 monthly, and there is a $29 one-time admin fee. The 6x10 would be around $100 monthly if you don't check the online prices. Overall, I'm very satisfied :)

Raised rate to $450/month, the most expensive in the whole city and not very secure. Happy to be…read moremoving our property out.

Had a unit here for one month. It was broken into. I immediately moved out of the unit. They…read morerefused to prorate me on the unit. The district manager called me a week later and said they would refund me for the whole month. Never saw the funds returned. I would rate them zero stars. Better, cheaper and more secure units at other storage places. I found one same size for half the price.

Lisa was a very helpful insightful employee and she helped us find the perfect storage unit in a…read morequick and efficient manner

Excellent customer service from Megan, made the whole process a breeze. They have climate…read morecontrolled units, the size we needed, and a first month free.

UPDATE - 6/26/2026 I…read morewill say that Roger (the site manager) did go out of his way to help us as best he could. He loaned a smaller unit to secure some of our most precious remaining items, credited us for a month free rent, etc. That said, when I went to check on our stuff the next day, I found that it had been entered AGAIN. There was a chair in front of our unit that they used to scale the wall, and tape over the camera. Since this was a Sunday, nobody from their corporate call center was available to help us in any way. After speaking with several other tenants we found that at least six other units had been burglarized recently. Completely unacceptable. The company has since hired private security to patrol the premises, but this is obviously a temporary PR fix and not a long term solution. The security vulnerability is unchanged. If you value your possessions, do NOT trust this place until they address the low walls and thin mesh ceilings.

Staff very nice and helpful. Move in went smooth…read more Location was clean and easy to access. Security looked good

There is no customer loyalty...in fact, it's opposite of that. The monthly charges keep going up…read moreand the mandatory insurance is a scam as well. My house had a fire and I had no choice but to use some form of storage...I hope to God this is the last time I ever deal with storage or these clowns in particular.

They do not follow their own contract when it comes to raising rates. They are required to give…read morewritten notice in very specific ways, which they do not do. Over the past 14 months that I have had a space, they have tried to raise the rent (4x the original regular price!) every few months without the proper notice. Each time I caught it, called them on it, and they returned my rate to what it was supposed to be. Until this last time - they refused to follow their own contract, and now we'll see how it goes with my small claims court case! (The contract prohibits a class action lawsuit...because in the past the have settled those.) I have watched their Google rating go from about the same as Yelp to 5 stars. Why? Because they ask every single person to give them a Google review - they even have signs up in the office about it. And if I had given a review in the first few months, it would have been a 5 - the place IS clean, the security IS good, and in those early months before they start jacking up the rates, the pricing feels good also. When reading reviews for this place, or any storage facility, I recommend looking at how long the person has been a customer before they make the review. If they don't mention being a customer for a while, ignore that opinion...it will likely change with time, and they may or may not make it back to update their review.

They up charge the rent every couple months, they have locked me out of my storage after paying my…read morelate fee on the 3rd. After paying in store they "forgot" unlock my unit for three days. I want to like this place but they are sneaky and negligent. And often when the contract states you have until the 3rd to pay before late fees they will tack them on at midnight the 1st. Untrustworthy.