This review is specifically about Sylvia who works at the West Coast storage facility on Halsey…read more She is outstanding in her knowledge, empathy, and orientation to customer service. She helped me so much as I was moving my stuff out of storage. I have to say nobody else I dealt with at this place during the almost 9 months I had to store my belongings there even comes close. Thank you SO MUCH, Sylvia, for your kindness and humor. You really helped transform what had been a pretty stressful move to one that restored my faith in humanity!! You are totally awesome!

Many thanks to manager Timm, who really went the extra mile to arrange just the right space for us…read more So helpful! The facility looks great, brand-new and conveniently located.

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

SO GRATEFUL for Debbie! We rented ExtraSpace online however we didn't realize they are closed on…read moreSundays and no one told us. Debbie to the rescue, she was SO KIND and very helpful, showed us the spaces we were interested in even if we just walked in last minute. Definitely a life-saver. Will definitely be choosing Public Storage from here on out if future experiences will come close to how it was with Debbie :) In terms of prices, I recommend checking the online deals on their website as it is significantly lower, you can always just ask for a refund for the lock if you already have one. I got a 6x10 for $58 monthly, and there is a $29 one-time admin fee. The 6x10 would be around $100 monthly if you don't check the online prices. Overall, I'm very satisfied :)

Raised rate to $450/month, the most expensive in the whole city and not very secure. Happy to be…read moremoving our property out.

Had a unit here for one month. It was broken into. I immediately moved out of the unit. They…read morerefused to prorate me on the unit. The district manager called me a week later and said they would refund me for the whole month. Never saw the funds returned. I would rate them zero stars. Better, cheaper and more secure units at other storage places. I found one same size for half the price.

Lisa was a very helpful insightful employee and she helped us find the perfect storage unit in a…read morequick and efficient manner

Excellent customer service from Megan, made the whole process a breeze. They have climate…read morecontrolled units, the size we needed, and a first month free.

6/20/2026 - NOT A SECURE FACILITY Our unit was broken into,…read moreeven though it is on the 3rd floor and DIRECTLY in front of one of their cameras. The manager simply handed us a pamphlet for an insurance claim and a new barrel lock then told us to call and file a police report. He made no attempt to secure our unit (that was accessed by tearing aside the flimsy wire fencing on the ceiling) and went home before the police could even arrive to take our report. This is on top of worsening conditions all around. Elevators constantly out of order. The place is filthy. No access to the bathrooms, etc. Throw in predatory rate increases every year and skeezy homeless camps surrounding the building and here we are. This has to be one of the worst storage facilities in Portland.

What a wild, terrible tale of dodged accountability, crime, and incompetence!…read moreIn 2023, I rented a space to store my car trailer with Public Storage. The price was good- it was a Memorial Day special, and was about 40% less than other locations. At the time, I asked the staff at the location if the rate was likely to go up. They said it was not likely to go up for at least a year, since the annual increases had already happened. So I stored my trailer there and put several locks on it. A wheel lock, a hitch lock, and also a location tracker. Three months later, to my surprise, the price went up significantly to just above the price of nearby locations. Due to the hassle, I didn't move. I certainly should have. So much regret.... On January 6th of this year I got a call from the staff at Public Storage. Had I removed my car trailer? No, I replied. I hadn't. Why? It turns out, they had a very bad feeling about my missing trailer. According to the staff member, just before the holidays, an individual had come in and rented the smallest unit available. They took and verified their ID and took payment. Early the morning of Jan 1st, video showed the individual entering the complex with their PIN, and then leaving with my trailer. Sure enough, the location tracker showed a location other than Public Storage. Unfortunately, because they had taken 5 days to notice the crime, the location corresponded to the tracker in a dumpster. The staff at Public Storage explained that they were not in a position to make a police report, but that while I had to make the police report, they would not give me any of the information they had about the individual that had given them ID and had been seen leaving with the trailer. All I could fill out was a generic police report with as many specifics as I had, and many months later I haven't been contacted by the police. Even my insurance company can not get any information from Public Storage. Since the trailer had been stolen early January 1st, I asked Public Storage to refund me for the month of January. While they wouldn't help with anything else or reimburse me any further, they did agree to finalize the account with a 0-dollar balance. Not surprising, I now have "Cedar Business Services", a Las Vegas collections company, hounding my e-mail, phone, and mail for the rent for that January. Like any terrible collections company, they won't believe me that the balance is zero. Calling Public Storage, I found out that they never did refund the account. I also asked them to remove the collections. Their response? "We can't do anything about that other than show that the account is paid." What CAN the staff at Public Storage do? What are they ACTUALLY capable of? The only thing they seem to be capable of is raising the prices long before they said they would. Now I have a missing trailer and have to pay a lawyer to fix the collections issue. Conclusion?: You are going to spend less time and less money storing your things in a vacant field.

I love my unit and staff are great BUT.. I signed a contract in Feb. for $86.00 a month and now it…read moreis 115 a month. I live on my financial aid, I am a full time student, I am fully handicapped, I budgeted my bills precisely each month to maintain I can take care of myself properly. I am very responsible this way. Now , my unit is 30 more a month and everything I own is in it. I just moved here and do not have the money to keep from losing everything I own. I would never have chosen this place if I had known this would be happening to me.

Great service. Friendly staff. Accommodating to my needs regarding size and price…read more I used the same company back in Texas. Now I'm here in Oregon and appreciate using a place I feel I can trust. Keep up the great work!

They do not follow their own contract when it comes to raising rates. They are required to give…read morewritten notice in very specific ways, which they do not do. Over the past 14 months that I have had a space, they have tried to raise the rent (4x the original regular price!) every few months without the proper notice. Each time I caught it, called them on it, and they returned my rate to what it was supposed to be. Until this last time - they refused to follow their own contract, and now we'll see how it goes with my small claims court case! (The contract prohibits a class action lawsuit...because in the past the have settled those.) I have watched their Google rating go from about the same as Yelp to 5 stars. Why? Because they ask every single person to give them a Google review - they even have signs up in the office about it. And if I had given a review in the first few months, it would have been a 5 - the place IS clean, the security IS good, and in those early months before they start jacking up the rates, the pricing feels good also. When reading reviews for this place, or any storage facility, I recommend looking at how long the person has been a customer before they make the review. If they don't mention being a customer for a while, ignore that opinion...it will likely change with time, and they may or may not make it back to update their review.