I can tell you I put the word out that I need assistance with my refrigerator not cooling and they…read morewere on a phone call to me within five minutes and within 30 minutes of that time their tech was here at my house at the front door and I got it repaired short and fast he took care of it. He met the needs of getting it taken care of and he showed me the cost to repair it and he took care of business and very professional young man. I highly recommend this business. They do everything on any kind of appliances, washing machines, dryers dishwashers, microwave stove, stoves ovens anything they fix it and repair it in their here quick and they do take care of business fast. They are very high-quality and very good respectful business I see.

My mother had a leak coming out of her washer. She was worried about paying for someone to come…read moreout, but these guys were more than professional. The customer service was the most responsive of any other company I've worked with in the past, and the integrity of the technician was undeniable. He took a look at it, diagnosed the problem, and DID NOT try all the various avenues of up having people tend to do these days. I will only work with these guys from here on out.

Great service, promptly delivered with efficiency and professionalism. He arrives promptly and…read moreworks quickly. He is the best repair person we have had in years! Also he prices fairly! I would give him 10 stars if possible.

Very professional and knowledgeable. They don't oversell or price gauge. They price very fairly. I…read moreused them for a dishwasher repair. I will use them in the future for any other appliance repairs I may need.

Great job. Dependable and kind. Highly recommend. Provided details on what he was doing and why he…read moredoing it.

Very flexible. I screwed up, and he walked me through everything I needed to do to fix…read more It with the vendor. Then came back out an and did a great job installing!

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

Great service . Reasonable price. Professional . They…read morearrived on time and find no issue . Only charge me for trip charge. Very fair and morale

I had a refrigerator not cooling and called On Premise Repairs and spoke with James who was kind…read moreand professional and asked questions regarding the appliance and got an appointment set for me early the next morning. James (another James) came to the house took one look and knew exactly what the problem was and went to work to repair it. James is very knowledgeable about repairing appliances, he sent me a text telling me he was on his way and what time he would arrive. The bill was quiet reasonable and his workmanship was amazing. I highly recommend this company for your appliance repairs!

My dishwasher quit working so I requested service through Yelp. Brian, the technician was prompt…read moreand diagnosed the problem and returned with the part the next day to complete the repair. The cost to replace the circulating pump was$275 plus tax. This seems reasonable for a factory part since the comparable unit would cost $700 to $900 including delivery, haul away, tax, etc. new. Hopefully this will run a few years.

I'm so glad I went with mega appliance repair for my washer repair in Houston! They were extremely…read moreresponsive via yelp, very professional and helpful. I reached out for a quote and they had availability the next day. The tech was quick to diagnose and provide a quote and the price was reasonable. Highly recommend going with this company for any appliance repairs!

Perfect! My washer had an issue and he was able to fix it same day for fair price. Was prompt and…read morefriendly. Will definitely hire again for anything else in my home. Thank you!

I found my home appliance repair go-to Service! Alex was great...responded quickly to my request…read moreand was able to make it to me the same day for my Microwave repair. Further grateful he had the part (magnetron) with him to be able to replace the part on the spot. Professional, capable and worked with care. Thank you!

I was excited that we had an appliance service right down the road. 2 miles to be exact. I made…read morefirst appointments online. Didn't hear back. Made 2nd appointment online. Got a call back at 5:01 pm which I missed bc I was closing up my work. Called right back at 5:05 pm and got an automated system and it was closed. I called back the next day and went through the AI to schedule repairs. AI gave me a date. Easy peasy... right! Appointment day comes. I'm waiting but nobody showed up. So I called and spoke to a very nice young man. (Sorry for hanging up on you- trying not to cry) I asked if anyone was coming today. He explained that AI makes appointments but they are not really scheduled. Someone has to call you to put the schedule in. Nobody ever called!!! So not only the online appointments don't do anything but their schedule AI doesn't either. I used vacation day to be home and I can't get that back. Got so mad I just went and bought a brand new appliance instead. I couldn't take another day off for another repair company to come out.

Horrible!! They sent a tech out to do a recall repair on a brand new window unit. Hasn't worked…read moresince and they refuse to fix it. They tell me to call the manufacturer but the manufacturer sends me back to them since they broke it. Stay far away from this company.