Amazingly kind folks!! Thank you for helping me with my bike and making sure it is ok. Can't wait…read moreto see you all again

All purpose bike shop in the charming downtown of Sumner, right next to an old fashioned burger and…read moreshake joint that has the same owner. A selection of electric, non-electric, used bikes of every variety, as well as accessories, and a bike shop where they do safety checks and I assume other types of maintenance. Friendly, knowledgeable staff. Fun to browse around. Prices seem pretty much in line with other vendors, both in person and online. Plus you get to walk out with a bike.

These guys are the best bought a couple bikes from them and gear there always helpful and great…read moreattitudes Thanks always keep up the great work!!!!Diana

Don't throw away your old bikes. Bring them here, where they will be refurbished for sale or…read moredonation.

Guy town bikes is the best! I wrecked my bicycle a of couple years ago and it rode fine however,…read moresome of the gears would skip when riding hard or uphill, and there was also a knocking noise. I thought I'd deal with both, but then I finally just decided to take it in to get looked at...I took it to Guy town bikes for just a gear adjustment at first. When I got my bike back, it rode great however, the knocking was still bothering me so I took in again to get that addressed. He changed out the bracket and now it rides like a dream!! His prices are great and he is upfront with what is likely the problem and an estimate of the cost and he will text if anything comes up during the service. I have to imagine I saved a ton of money rather than taking it to REI where I purchased my bike from... definitely a customer for life.

What a Christmas blessing, found a shop owner who had the skills, fair prices, honesty and…read moreintegrity, Highly recommend this shop for over the top, true service. Service done by a tradesman who honors his profession......work done with love. Thank you Steve, Rebecca

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

I brought my carbon fiber road bike to Element Cycles to have it put back together after a bike…read moretrip. They were recommended by a friend who noted that they have experienced technicians who use a torque wrench. Element Cycles completed the job in a short time. They noticed a cracked spacer on my handlebar stem because a previous bike technician overtorqued the spacer. I will need to replace it. Looking back at photos of my trip, I can see that the spacer was cracked. I live in downtown Seattle. Element Cycles is now my "go to" bike shop and only a short walk from the Redmond Light Rail. Highly recommend for bikes and service!

The owner employees here need to work on their sales skills. Went in to buy a new bike and they…read morewere not very interested in answering my questions. I recommend going to one of the other two bike shops in Redmond, much friendlier sales staff.

Just needed a simple trainer wheels for my son without paying for shipping and this location has it…read moreall from trainer wheels to bike stationery parts for home work outs but this shop owner is amazing definitely will be back for some help with my bike needs and recommend this place for bike services to anyone who is looking

These guys rock. The owner, Ric, offers superior service and always makes things 'right'…read more Buy a new bike = free tunes for life You can't beat that. Both my mtb and road bikes were purchased there and I couldn't be happier.