Me & my wife was in Coopertown for the World Series Gala but didnt make it because we blow a tire &…read morehad to have it towed couldnt get wheel lock off to Royal Hyundai 20 miles away.Anthony was the serviceman we delt with who was very helpful with our situation.we were strained in our motel which they accomodiated in picking us up.Thanks everyone involed in our sitation. Yours Truly Walt & Linda Counterman

My retired father got brand new tires on his car. After…read moregoing through every route possible he was told he has the wrong size tires on his car. That means Royal Hyundai and their team put the wrong size tires on their car. Steve Harris the owner told my retired on a budget father " buy 4 new tires and we will install for free" No Steve Harris that's not going to work. Your dealership put the wrong size tires on my fathers car. Now you want to make more work for everyone because we will take the legal route to make sure my father gets his new tires in the correct size. This wasn't his fault or responsibility. But it is your responsibility as a business owner to make it right.

They will smile in your face and take your money . I bought a car here and it arrived with mudd…read moreall over the seat . They botched the instalation of my hitch cut out so bad ,it looked like they used scissors to cut through plastic. When I informed Stephen Murphy I was un happy he avoided the issue for a whole year and then kept on avoiding the issue . The owner personally insulted me calling me a cry baby also telling me I wasn't a man . The owner also demanded to know what I did for a living and when I told him it was none of his buisness he also called me rude. I will never buy a subaru ever again due to the way I was treated by these people . With subaru five star service stops at the buck and I would recommend buying any other car. Subaru will treat you like dirt!!!!

After buying two vehicles and taking three cars here for service over the course of over 15years I…read morecan say that they mean what they say when they say they have HEART. Every time I'm there I am reminded of why I continue to take my cars there. Everyone there asks me if I need anything, have I been helped, how can I be helped. They never recommend services that I don't need, and if I have questions they take the time to show me the answers respectfully. Also I really appreciate their new service acknowledgement system. I can agree by text or call if I have questions. Super easy, convenient & technologically impressive.

Professional, made buying a car easy. Car has been great, and kind when I call-to ask a question…read moreabout services

Absolute garbage of a dealership. Sold my girlfriend a car less than a year ago and it's been back…read morefor repairs 4 times and on ots way again. Bandaid after bandaid. Should have told her to sue them. And the loner car is absolutely garbage as well. 200,00+ miles and that broke down as well. If you want sh!t for a vehicle and bandaid I recommend warrens.

I have purchased all my vehicles from Bill Rapp of Subaru (formerly Benedict's) and have been happy…read morewith each one. The excellent Service Department managed by Constance Miller is a big reason why I buy my vehicles there. It is nice to have a place to take my car for maintenance and every service need knowing that I will receive superb care. It is nice to be able to work with Connie who makes sure everything that needs attention gets it.

Got my car in as soon as possible to update and fix any bugs that might've been in the system…read more Always pleasant. They check to make sure everything's all right the following day which is conscientious. And one of the greatest things is they always clean the car and wash the car before you pick it up. This is a much appreciated and great service they provide their customers. When a dealership does that you know they care a great deal about you and your business. We have and have had many Subarus and it is our car of choice in our family.

If you own an Audi and live in central New York the only place to take your car is Pierce. I live…read morein Cooperstown 50 miles away and I go to Pierce for everything Audi. They're experts with integrity.

I have been going to Pierce Auto Parts for a few years and they are the MAIN reason I still drive…read morean Audi. I am now located over 2 hours away, but every time I need a repair, oil change, or inspection, I drive down so that they can have my business. They are extremely honest, very good, and very quick! I have never had an issue with their service or their prices.

This place is fine, but they're not always the friendliest. Recently got an inspection done where…read morethey had to do a thousand dollars of work on my car and somehow missed that there was a nail in my tire. There are better places in Oneonta.

STAY AWAY! I recently took my car into Monsers to fix the…read more"Check Engine Soon" light. After having them work on it for THREE different occasions, it still wasn't fixed, and they charged me $987 dollars for repair parts and labor, that never solved the problem. On my fourth trip back to find out what exactly was going on, John Bogart, the manager, said to me, "Well leave it here again and we'll see what we can do." NO! NO! NO! I then took it to Susquehanna Auto Repair and had it repaired for $78 dollars. The light has never come on since. MONSER BROTHERS is the epitome of a RIPOFF!

My new Forester Hybrid developed an issue which required a tow and having a part replaced. Zappone…read morewas very responsive, vehicle towed to dealer, a loaner car was ready and waiting. Connie at Zappone was terrific in representing the consumer. Many dealerships would just tell you sorry.....not covered under warranty, but Zappone went above and beyond to submit to Subaru and covered the repair. I've bought or leased 3 Subaru vehicles from Zappone in the last 4 years ( still have 2) and frankly, I will go to them again I'm sure. I highly recommend! Thank you so much.

Cassie in sales and Dylan in finance walked me effortlessly through the process of buying my…read morepreviously driven Prius. Great price. Good communication. Best car buying experience I've ever had. Highly recommended.

Best Mechanic for Older European Cars in Upstate…read more Dietmar will generally only work on pre-electronic European classics - ie. cars that he likes owned by people he likes and that need his level of insight and attention - which is superb.

Dietmar did an excellent job diagnosing and repairing my VW, catching a problem another local…read moremechanic missed. He is very reasonable, with a lower labor cost than some other mechanics. I give PR 4 stars because they are a little slow in responding to phone calls. Ultimately, I highly recommend them despite the delay.