Tiago was a great help and salesperson! He was patient and really listened to what I was looking…read morefor and where I was wanting my payments to be. He addressed all my concerns and didn't at all make me feel like the concerns were unfounded. My new car ticks all the boxes! You can tell Tiago has found true balance between getting the job done and caring about his customers!

This is my go to dealership, service is always attentive, smooth and stress free. I like how they…read moreoffer service specials during "happy hour" and they're well worth it. JR Douglas has been my designated advisor and he is always courteous, knowledgeable and very professional.

This is the only parts store I will use, The staff is very attentive and helpful. We have a 2003…read moreFord that requires some TLC and repairs. V is always there to help answer questions and get the correct parts. Great warranties on most parts. Today, I went to another store, Not Advance Auto, and was not given any help. They handed me the tester to check the computer myself and then read 1 code error to me. I left that store and went to Advance. Advance Auto ran my test, had me photo the errors (2 not 1) recommended spark plugs, and helped me get the pvc valve and dorman that was leaking replaced. This store is amazing. Dont go anywhere else. Always start here!

11.23.20: A great experience at this location. I called around to AutoZone, Advanced Auto Parts,…read moreand another auto repair location for the best price on a three or four year battery. My battery had just failed. Advance Auto Parts had the best deal and had a four year diehard platinum battery for $199. Plus, you get a $10 coupon for a future purchase when you turn in your old battery. Although I do not recommend it, you can add an additional year to the four years for just $30. I had previously purchased an Auto Craft Gold Star battery from this location; but, Auto Craft was merged with Die Hard. Omar, at this location, was very friendly, informative, and helpful.

Mike Crenshaw is, without a doubt, the BEST service advisor ever. I almost hesitate to share this…read morereview because I'm afraid everyone will want to work with him! Mike consistently provides exceptional service, follow-up, communication, and, most importantly, takes the time to explain things in a way that I can actually understand and use to make the best decisions about my vehicle. During my most recent visit, he had to deliver some unfortunate. Even so, Mike handled it with empathy, patience, and grace. That kind of care and communication makes all the difference. I'll admit that I sometimes struggle with the arrival and departure experience at this dealership, the service inbetween is consistently handled so well. Nathan and Garrett oversee a great team and are always willing to think creatively when needed. Ben, my service technician, I truly appreciate your talent and the care you take in looking after my vehicle. And one of my favorite parts of the entire experience is theservice video! Being able to see and hear directly from the technician is both educational and entertaining, and it gives me a much better understanding of what's happening with my vehicle. I'm genuinely grateful to have such a caring, knowledgeable team to turn to when service is needed, whether the news is good or not so. Thank you, Mike, Nathan, Garrett, Ben, and the entire team, for taking such great care of both my vehicle and me!

Catastrophic failure on a brand-new car and terrible service…read moreI purchased a brand-new, $75K+ BMW X5 plug-in hybrid on June 10th. Less than a month into ownership, this vehicle suffered a major high-voltage system failure. While parked, the entire undercarriage of the car physically froze into solid blocks of ice, fluid dumped onto the pavement, and a warning light came on as the hybrid battery instantly locked out 75% of its driving range. The car had to be loaded onto a flatbed tow truck and hauled away. Instead of properly diagnosing the loud mechanical grinding noises the car made during this failure, the service department simply cleared the warning codes to force the digital dashboard to look normal again on paper. To make matters worse, BMW's corporate customer relations team has thrown up a total wall of silence, refusing to provide any timeline or estimate for an actual resolution on our case. To top it all off, despite explicit promises from management, the dealership left my family completely stranded at home for three straight days without a loaner or rental car. We couldn't even run basic errands or get groceries because of a major factory breakdown on a 3-week-old luxury vehicle. If you are shopping for a premium car, be warned that this is the absolute lack of service and accountability you will receive the moment your vehicle has a serious defect.

This is by far the best mechanic I've ever been to. If you…read moreLOVE your car, this is where you should be. If you NEED your car, this is where you must be. Chris provides the expertise and education you need to maintain and enjoy your car for as long as you want. He is diligent, cost effective and courteous. He is certain to get to the root of the problem, not just address the symptom. Make no mistake, customer status is not a given, you must be approved. But no worries if you are a responsible owner, and you will be in good hands with Chris. On another visit I stopped by to see about a fog lamp that wasn't working. Chris checked it out and ordered the part for me to stop again when I could. He could have stopped there but went on to courtesy check all the fluids and top them off. As my first BMW, It has been so nice to have someone so knowledgeable about my car, 2003-525si, E39. I came to him after another shop charged me $400 to replace a valve, only to find out by another shop that all they did was put epoxy on a hole. Chris has been very honest and educational and keeps my car running great. I'm so thankful.

Chris and his crew at Bavarian have a been solid, dependable, and very fairly priced partner in…read morehelping me fix and maintain my 2003 BMW 325i. I love my car and am so glad to have found someone who is knowledgeable about my specific car and is passionate about what's best for my vehicle. During the last 3 years, he has proven trustworthy, fair, and correct in his advice about items that must be fixed immediately versus issues that can wait until next time. My car runs great. I recently took it to an out-of-town dealership for an oil change and was congratulated by the staff for the stellar condition of my car. Normally, I'm not very trusting of any car repair place (afterall, businesses exist to make money), but I would certainly recommend Chris to my friends, family, and anyone who owns a BMW. He is a proven Bavarian expert.

Great customer Service Great parts Quality's…read more Very help full good experience In general Greta

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