Hi Bari, I appreciate your response, but several important…read morefacts need clarification: When we initially contacted you nearly two months ago our puppy was only 9 weeks old. We had specific training goals, and we wanted to start immediately to establish a strong foundation. She is now 17 weeks old and after our email to you on February 2nd we have attempted to contact you four separate times (via email, Yelp, NextDoor, and US mail) with no response until now. As I've explained, we've already established a relationship with another trainer and are happy with our progress. While I appreciated the introductory phone call explaining your philosophy and the emailed articles, these were preliminary to the actual training session we paid for. The $190 payment was specifically for the virtual training session with our 9-week-old puppy that never occurred. Had this been a misunderstanding, there have been multiple opportunities to clarify, including on February 3rd. When we set our appointment it was to accommodate your schedule, as you were not available till even later in the evening the day before. We had explained that we were flexible, but that scheduling a training session for our puppy late in the evening was not setting her up for success. If anything but a late evening training session was going to be problematic for your schedule this could have been communicated during the introductory call, rather than taking our payment and then not responding to our emails. At this point, we simply need you to process the $190 reimbursement without further delay. The payment was for a service that was not delivered, and we have made multiple respectful requests, including a certified letter with a March 21st deadline which has now passed without resolution. While we are preparing to proceed with the legal remedies outlined in that communication, we would still prefer to resolve this matter directly and promptly with a full refund of the $190 payment for the virtual training which was never delivered.

We have had a couple of sessions so far for our 9 month old retriever mix, and the difference is…read morehuge already! Our girl is lovely and adorable, but quite anxious and fearful and therefore on guard because of it. Implementing guidance from Bari has helped her so much, and our family as well. Most importantly we don't feel so overwhelmed by the situation, and now know that with help and guidance, there are solutions.

Bear and I can't thank Sandra at Tailored Tails enough! We've been coming here for a little over a…read moreyear now and Sandra absolutely kills it every single time. I included photos from three different haircuts because I'm honestly so impressed with how consistent the haircuts are--Bear looks just as perfect after every appointment. Sandra always takes the time to make him look exactly how we love. It's clear how much care and attention they put into their work here. Bear may be a timid boy, but he's always in great hands with Sandra. This review is long overdue, but thank you, Sandra, for keeping my little guy looking so handsome! We're so lucky to have found you

Eddy's been cutting Leo's hair for almost 2 years and he does an amazing job! Leo is a Pomeranian /…read moreChihuahua mix so it's tough to find someone who can consistently cut and shape his hair how we like it. 100% recommend going to Eddy!

Took Happee to Dogz101 in Redwood City for grooming with a bath and deshed, and we had a really…read moregood experience. She was clearly taken care of well and came out looking so clean, soft, and refreshed. One thing that made the whole visit even easier was the parking. They have several designated spots, and there is even a 1 hour spot that is usually open. Since drop off for grooming only takes about 5 minutes, parking was honestly not an issue at all. The shop itself also feels new, clean, and refreshing, which makes a big difference when you are leaving your dog in someone else's care. Overall, very smooth experience, and I would definitely bring Happee back.

Dog grooming review: I have had my dog for about a year and…read morea half and initially took him to their old location. The grooming was great and it was highly affordable at $109. Less than a year and a half later, new location, and the price of grooming went to $170. The quality of grooming went down and on the most recent groom., it seems the groomer may have nicked my dog with dirty Shears which led to a cyst an infection. This ended up being a $900 emergency room visit. Whilst I can't confirm this is what happened, it is highly suspected from the vet as the cyst became noticeable a few days later. Like I said, the quality of the grooming plus the increase in Price and grooming over 1.5 years is a bit too much and therefore I have started to look at other places.

Katherine did an amazing job with Nala today. I'm honestly really happy with how everything turned…read moreout. Nala looks great, smells fresh, and even came out of the van happy and relaxed. Katherine arrived and was friendly from the start. Super cool, easygoing vibe. She made Nala feel comfortable almost immediately, which I really appreciated. I was always worry about the handoff part, but never had to with this company. I'll definitely be requesting Katherine going forward and hope we can keep working with her for future appointments. Great experience all around.

To be honest, I am not a huge fan of change. I was upset to hear our normal groomer is no longer…read morewith the company, but when Patricia arrived to groom my little Skylen, before even taking her to the truck, she made sure I felt comfortable with the change and answered all my questions, along with a few of hers, before she began. I could tell she wanted to make this transition as easy as possible. I could not be more pleased. Patricia did not rush. She took her time with Skylen and by the picture below you can see a happy pooch. 8) Thank you!!!

This my first groomer in Redwood City and it sure gonna be my favorite and Tequila's 'place to be'…read more Karen and Weeny (sorry for the spelling) were amazing and super friendly. I felt secure and comfortable right away especially that Tequila needed extra care (she has a hip joint problem and suffers a lot whenever someone touches her). Tequila bounded quickly with Karen and when I san her licking her I felt confortable enough to leave. When I came back to pick her up (she was ready before the due time and they tried calling me but was driving and heading there anyway) I was surprisingly happy to see how cute my baby Tequila looked and how at ease she was (she usually get very scared in an environment she is not used to). The price is very reasonable knowing that my baby was very tangled and it includes everything from shampoo to nails to trimming to eyes cleaning.... all for 55$ I already booked Tequila's next appointment for shampoo as I am really bad at brushing her hair and it gets tangled , when she stars shaking I start shaking . I even got a collar as a present for a first visit. I highly recommend this place the girls are fun and surely love dogs (they both have dogs) and definitely know how to make our dogs pretty.

They are very reasonably priced & I always get my dog back in a couple of hours. They work on her…read morestraight through so she doesn't have to stay there too long as she is an anxious dog & does not like to get groomed.

Gustavo blew my expectations away with his work on my dog Maggie. He arrived on time and I shared…read morethat Maggie has had bad experiences with groomers in the past. He was patient with her, sent a reassuring message and took his time with her haircut. I sent a photo of the haircut I wanted for Maggie and Gustavo gave her one of the best haircuts she's had. When he dropped her off he told me that she did well during the groom and Maggie even said goodbye to him which is a sign of a good relationship between them. A nice touch was the grooming report I received at the end with a cute photo. My long time search for a groomer has ended and I'll be booking with Gustavo from now on!

My dog Toby is 16 years old, not super friendly and quite frail. I made an appointments for the…read morebasic package with just a bath and a bit of sanitary grooming. Marco drove right up, super friendly, and took a look at Toby to see what he was working with. Toby has a small growth on his upper eyelid that creates a lot of gunk around his eye. Marco did an incredible job cleaning it up. This is the best wash I've gotten in years! Toby looks beautiful! Thank you so much Marco!

Jenna isn't just wonderfully skilled at her job, she is also a very kind and accommodating person…read more I refuse to have my pup be groomed by any mobile grooming van after the harrowing 3.5 hour experience he had last time. It was so bad that I bought shears myself and have been bathing and cutting his hair at home. I've been trying to get into Jenna's calendar for months now and am so glad I waited! She smoothed over all my rookie choppy hair cutting and made my li'l boy look ever so handsome again. And she did it in half the time the mobile van took! Totally worth the wait to get on to her calendar and so grateful to have found a master technician so close to our house!

Jenna's grooming service gets the best ratings in my book. We went to Jenna for the first time for…read moreour 3 year old shih tzu & we were very pleased with her work. Booking was simple and easy - I texted Jenna the current/old pics I had of my dog, mentioned the coat condition/length, age, and what kind of cut I wanted. I inquired about the price and availability and it was within my range and booked it for the next following week. I also sent her photos of "cute shih tzu teddy bear cut" of what I wanted, and she said she was able to do it. I drove all the way from San Jose to Palo Alto into her shop (located at a neighborhood house). I was able to drop my dog off a bit early and Jenna took him in. Meeting her in person was really nice and she was very friendly and sweet to my dog and I! Jenna let me know that my dog would be finished in 1.5-2 hours ish. When I picked up my dog, he was EXTRA CUTE and Jenna nailed the teddy bear cut artwork of what I was looking for!!! My dog was happy and my family is happy. I will totally go back to Jenna again for future cuts. Highly recommend & fyi she takes Venmo/check/cash.

Maria is great! I had been looking for a new groomers to take my dog after moving to the area and…read morecame across A Plus Pet Grooming. I called to schedule an appointment and ever since I have been taking my dog to her.

Maria is amazing! Our pup, Maizee, is always so happy to see her! She does an incredible job and…read moreour pup was ready when Maria said she would be and she looks so great! Thank you, Maria!!

Extremely unprofessional - harmed my dog and ghosted me…read more I had a standing grooming appointment with a groomer who moved to We Love Dogs. We loved our groomer, Montana and so we moved with her. I have no idea what happened internally but they wanted to drop us as a client (that is totally fair and I can understand when they have different priorities as a small business). One day, my invoice reflected a $200 increase with no prior notice. When I asked, I was told it was because my dog took too long to groom and they offered me a $50 reduction. I paid the invoice and booked the next appointment. At the next appointment, the groomer who has groomed my dog so wonderfully for the past 2 years said she was late for another appointment and gave me back my dog sopping wet on one side, with cotton still stuffed in her ears and FULLY MATTED because the shampoo hadn't been washed out. I had to dry her at home and found soap still on her face making her fur crisp to touch. When I reached out asking for someone to call me, my invoice was cancelled and I was essentially ghosted. I don't even know why the groomer messed up given that she was the one who had groomed my dog for the past 2 years every 2-4 weeks. I get that accidents happen but to leave a dog wet and soapy and then ghost the owner is extremely unprofessional. Not to mention, now my dog is half bald because the soap made the mats impossible to brush out and left her in so much pain that the vet recommended shaving as the most pain-free option for her.

It's unfortunate that the business has shut down and moved to Nevada. Best of luck to We Love Dogs…read more We've been clients for about 2 years, we've always been happy with their service and communication. Matt was primarily our groomer for the past year and has always done a great job. Dusty will need to find another groomer going forward in 2024.