Terrible, terrible service…read more I went into the store, midday, and was the only customer in the place. I had my infant daughter in her car seat with me. The single employee there was quite rude to me, and seemed very annoyed that I was there. I placed my order, and got very short answers from the employee. Again, it seemed as if this employee was annoyed I was even there. I didn't see the employee was his hands. He didn't wear gloves or use tongs/tissue paper to pick out my items- just bare hands. When it was time to pay, I inserted my card into the machine. The machine must've been acting up, as the transaction was taking a bit longer than normal. The employee said "I CANNOT LET YOU LEAVE UNTIL THE MERCHANT RECEIPT PRINTS." Ok, I understand the importance of receipts. However, those choice of words were a big issue to me. "I cannot let you leave" can be very triggering to some people. Like holding someone hostage... Not great customer service. Once the receipt printed, I asked the employee if the store had any bags (to help carry my two boxes.) The employee quickly said nope, turned around and walked away (maybe into the kitchen) out of my sight. He didn't say thank you or bye or anything. The whole reason I was asking for a bag was bc I had to carry both boxes as well as my daughter in her car seat out the door. It was hard to juggle it and keep the store door open. It would've been nice had the employee offered help- but he quickly disappeared before I could even ask for help. Again, poor customer service. The only reason I even gave it 1 star was for the brownies I purchased. The brownies are really good- although I'm not even sure they make them. Needless to say, I won't be going back. I felt very unwelcome and almost unsafe with the very few words that were actually spoken to me.

I used to frequent the Cuyahoga Falls location before it moved to Tallmadge because it was right…read moredown the street and the cupcakes are delicious. I work out this way now and decided to get cupcakes for a special occasion at work. I ordered last minute and the gentleman on the phone was rightfully noncommittal to anything other than his usual flavors. I wanted 3 s'mores but he said he couldn't do that. I was a little disappointed. Anyways, paid over the phone and showed up the next morning. He had made the s'mores. I didn't expect it and it was a nice surprise. My coworkers loved them. Thanks for going above and beyond despite my lack of planning.

Called late in the week for a red velvet birthday cake for my husband that Wednesday and Tiffany's…read moreBakery was happy to take the order. Followed my instructions exactly and gave me a choice of half payment or full payment at the time of the order. Picking up was easy easy and I picked up a scoop of amaretto cherry ice cream (my favorite flavor ever) for my drive home. They have the same brand of ice cream as Rocky Mountain Chocolate!! They also sell slices of cake and lots of pastries which will require future visits!

My wedding cake was the talk of the night. This was the best cake I've ever had. The owner was very…read morehelpful. I will definitely order more cakes from here.

What a find. Bringing kitty home from procedure at the cat company and needed some coffee. Went…read moreinto this adorable place and picked up two pastries. Best in a long long time. Pleasant service, amazing pull apart and cranberry orange scone. Coffee was above average. Glad I don't live closer to this fabulous place. The cupcakes were also talking to me but I resisted that one

Cardinal coffee and cakes has been on my list for a while now as I love trying out new cafes and…read morebakeshops. This place is ADORABLE. It has so much charm to it. The people are incredibly friendly, not only the workers but everyone who was there which shows the audience this cafe attracts. It was awesome to see the wide arrangement of drink options from hot to cold to energy infused drinks with Red Bull. They also had a TON of house baked goods. Scones, muffins, cinnamon rolls, strudels and more. They even have lots of various breads to choose from and cakes! They have inside and outside seating which is charming and simple. The food is great and the drinks are high quality and refreshing. The cinnamon rolls warmed up in the microwave were probably some of the best I've ever eaten.The cream cheese frosting is to die for as well as the strawberry rhubarb filling (I need a jar of it). Muffins are SO MOIST and great texture/flavors. I also really liked that by the cash register they had some pre wrapped baked goods that were slightly discounted meaning they were probably leftovers from the previous day or what not so I like that they do not waste! Overall, if you are in the area or a short drive away please stop in and you won't regret it!

Food and service was awesome. Went there for a wedding cake tasting. Angela was very nice and…read moreattentive to us. Dessert was really good as well, had a lot of flavors we could try. We tried chocolate, red velvet, and vanilla cake. With Oreo butter cream, cream cheese frosting, chocolate mousse, and chocolate butter cream. The frostings were light and creamy. The cake had a small issue that they fixed right away when we discussed it. They take all feedback to help make the experience better. We even tried their tiramisu, which was excellent as well. All in all I'd recommend them as a bakery and as a wedding dessert place. Angela brought great experience with weddings and helped us get enough cakes without going overboard or breaking our budget.

These were some of the driest desserts I have ever had. The sugar cookie was hard as a rock,…read morecrunchy and flavorless. The Pecan Tassie was a rip off, $1.75 for a mouthful of dry crust. The Carrot Cake was topped with a bright orange whipped frosting, would not recommend any of the desserts to my worst enemy.

I was in the area and this place caught my eye because of its cute, full of character exterior. The…read moreBake Shop in Ghent is tucked away and has a wonderful front and side patio/porch to sit on which really made the vibe great. I got in there about 30 minutes before closing so they were pretty cleared out of stuff and they mentioned how they stop serving lunch/sandwhiches 30 minutes before closing so just a heads up on that. The service was great and the two ladies behind the counter were friendly and helpful. It appeared that some of their refrigerated items may be bought for sale and not baked in house but all their baked goods in that case were made by them and had a large selection of baked goods from breads, biscotti, bars, tarts, cakes, and more. it also looks like they offer made to order/custom cakes so that is pretty cool! Although not pictured, we tried several macarons and they had a subtle flavor, nothing overpowering which was nice. We also tried their mini tarts in lemon and cherry, as well as their apple crumble in phyllo dough. This was interesting and I have never seen it wrapped in phyllo dough. We also tried the carrot cake which after unpacking it, I do not believe it was made in house as it was part of the other refrigerated goods. Everything was light and pretty tasty. I would give this place a try if you are in the area as it has a lot of charm and variety of goods so I am sure you can find something you will enjoy!

Got cake on the fly, only one appeared to be out, tasted good (marble with chocolate pudding?) but…read morecake part was a bit dry. Very affordable, maybe this was a couple days old. Would try some other stuff, had donuts, cookies, ice cream cakes

Excellent customer service. I'm out of town but the customer is the same no matter which location I…read moretravel to!!! Ice cream is always delish!!! It was getting ready to pour down raining but we stopped in anyway!! Warm and kind staff - makes for a great atmosphere.

What I ordered vs what I received. Poorly prepared and…read moreexecuted. Wasn't a fan and I 2 bite and trashed this one