Serious Consumer Safety Failure, Especially for Infants:…read more I am writing this review to document a deeply alarming experience with Primo that raises serious concerns about consumer safety, quality control, and corporate accountability. I discovered a blue colored pencil inside a factory-sealed 5-gallon Primo water jug, which was filled at Primo's Carnegie filling facility and delivered directly to Giant Eagle in Crafton. This discovery occurred after my infant son had already consumed formula prepared using water from this jug. Upon further inspection, I found blue pigment particles in my son's bottle and in the water dispenser reservoir, strongly indicating contamination had already occurred prior to discovery. Primo has since confirmed that the facility responsible for sanitizing the bottles uses Ecolab PolyBrite, a caustic industrial detergent containing chemical agents as part of its bottle-washing process. Despite this, Primo has shown little concern for the potential risks these chemicals may pose to an infant, particularly in a scenario involving a foreign object capable of retaining or transferring chemical residue. Most troubling is Primo's refusal to conduct or allow third-party testing of either: * the water, * the pencil, * or the bottle itself for chemical residues, detergents, or other potentially harmful agents. As a consumer--and a parent--I requested independent, objective testing to ensure my child was not exposed to harmful substances. This request was denied. Primo also refused to conduct a comprehensive and objective investigation into how a foreign object of this size could pass through their visual inspection process, despite acknowledging that the bottle may have been contaminated prior to arriving at their facility. At the same time, they contradicted themselves by asserting that once the seal was broken, the bottle is now considered contaminated--effectively shifting responsibility away from their own processes. To summarize the contradictions: * Primo suggests the bottle may have arrived contaminated before filling and sealing. * Primo simultaneously claims the contamination is only relevant because the seal was broken, despite the contamination clearly predating that event. This logical inconsistency undermines confidence in their quality control, investigation standards, and transparency. At every step, Primo has demonstrated a dismissive attitude toward legitimate consumer safety concerns, particularly when an infant is involved. Their unwillingness to pursue testing, accountability, or meaningful corrective action suggests a broader disregard for consumer protection standards. This was not a minor issue. This was a sealed product intended for human consumption, used to feed a newborn, containing a foreign object and visible contamination. The handling of this incident has left me with zero confidence in Primo's safety practices. I strongly urge parents and caregivers to think carefully before trusting this company with something as critical as drinking water.

I've had this service for years, across 2 different addresses. When we moved, we were further away…read morefrom the distribution center, so I understood the need to switch to once a month delivery instead of bi-weekly. Over the last number of months however, our deliveries are often missed/moved, for up to a week at a time. Good luck getting anyone on the phone as well as wait times are absurd. I canceled the service last week, and they won't even come take their bottles and cheap bottle rack. They missed the pickup date, and now show no future pickup dates, and I can't even call as an "existing customer" because I canceled the service. Amazingly, even if I call as a new customer, the wait times are insane. At this point I'm just going to trash the bottles and hope to never deal with company again. There are a few other brands around Pittsburgh, skip crystal springs and try them.

Always important to support local businesses especially ones that are family owned. They are…read moreincredibly helpful and I would recommend them for all your water needs.

Max and his team are outstanding! Their dedication to providing outstanding service to their…read morecustomers is a rare find. Excellent company and excellent service! Highly recommend!

I don't usually write reviews, but this one is warranted. We paid for septic service that did not…read moreresolve the issue, and it was clear the job was not fully completed as soon as the first flush showed the backing up continuing. The problem continued until a second paid visit finally fixed it. Since then, we've made multiple attempts to request a refund for the original service and have not received a direct answer. Instead, the company has avoided addressing the refund altogether. Paying for a service that doesn't fix the problem is one thing--refusing to take responsibility afterward is another. Based on this experience, I would be cautious.

Folks work hard and fair. Easy to work with. Made getting well done with little hassles.read more

Have not gotten call back for pricing, I will call them tomorrow , I know others that have this…read moreservice and it looks good

From the owner: Specializing in: - Bottled Spring & Distilled Water…read more 5 gallon, 3 gallon, 1gallon cases, 24 pack cases - Water Dispensers for bottled water Softener Salt Delivery to Homes & Businesses Or Pick-up at our Convenient Drive-Thru Locally Owned