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    Nova Hotel

    2.8 (17 reviews)

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    Ryan G.

    Very unpleasant hotel experience. This hotel veils its poor quality with mismatching modern aesthetics and poor craftsmanship. The entrance to the hotel is horrible if you have a lot of luggage or anything heavy (see photos). No automatic doors and right away you're in this cramped space that makes you take a small elevator up to lobby,. Then you have to open another door to lobby. I was traveling with a lot of stuff so this was tedious. The woman at the front desk wasn't very friendly or welcoming. When I checked in I said what name the room was under and 10 seconds later she says "What's the name", like I didn't just say it. Not saying every hotel has to be bubbly and excited but she wasn't the most welcoming vibe. Also it's weird to me that the front desk is elevated so high that you can't even see the seated people working, like they're hiding from the guests and don't want you to approach. Both the lobby and my room had a weird smell to them, like overwhelming cleaning product mixed with a subtle mildew-y smell. For some reason the door to my room had the privacy latch/bolt swung open so the door to my room was already open when I first got there! Very off putting and strange. Never seen that in a hotel. My room was cold as hell with the A/C on--in November. I set the thermostat to heat but for some reason it said "HEAT STANDBY"? The heat didn't kick on really for about 10 minutes. The bathroom has an obnoxious, unnecessary heavy glass door that is cumbersome to open. I wanted to just leave it open but then it blocked the walkway to the rest of the room. Toilet paper felt like 1-ply dollar store TP. Not a lot of towels compared to most hotels. The TV was set to an obnoxious loud volume and automatically turned on at some point 15 minutes after I entered the room, which startled me. The lighting fixtures in the room are also not great. One of the bed-side lamps doesn't even turn on even when plugged in. I guess it's nice that the room had a balcony but it's not an interesting city view. Maybe the other side of the building has better view of city. Another thing that surprised me was I called the front desk to see if they had any plastic cutlery/utensils as my food delivery didn't give me any. They said it's down in lobby. I go down there and don't see any utensils by the little lounge/coffee area (which might as well be a Jiffy Lube coffee station). I asked the woman at the front desk and she said they're inside the cabinet...I go back and open the cabinet and it's literally just a big cardboard shipping box of shitty plastic forks inside -- where they store all the coffee cups/sweeteners etc. So I'm expected to grab myself, as if I work there. So unsanitary and unprofessional. I would definitely not stay at this hotel again. Horrible stench in the lobby, haphazard service and quailty. It was booked for me through a work trip. Feels like they're just using flashy interior design to seem fancy when it's the same quality as a Holiday Inn. This is overpriced for what it offers.

    A smashed bug they left on the wall.
    Erin P.

    Yikes! This was a crazy hotel. Dead bugs on the wall. They stayed there the whole time. I left them to see if someone would notice. Nope. No towels. I had to ask and started declining housekeeping so we could keep our damn towels and not have to ask for them again. Broken balcony seat. Had to ask for it to be replaced because we paid for that damn balcony and I was gonna sit there! The bed had a dip in the middle and we felt like we were rolling towards each other the whole time. Not very relaxing. The door to the bathroom was a really heavy glass and I wondered how an older person was gonna open that door without assistance. There was a fire alarm the first 10 minutes we were there and we couldn't open the stairwell door because it pressurized before letting the guests out. It was scary. I'm thankful it was just a false alarm because someone smoked in their room. And the smoke. The hotel smelled like a dispensary. I smoke but my poor husband doesn't and I was afraid he was getting a contact high down the hallway! The first night we were there, I asked an employee if we could go up to their new rooftop bar. It was advertised as being open. They said no there was a private party and it was only for those right now. A little while later, fireworks started going off right in front of our room! No warning. Really amazing fireworks but right next to us and during the week at 10:30 pm. I felt bad for the people who had to work the next day. Whoever set them off just left three giant boxes in the middle of the road for cars turning right to navigate around. Super weird! There is a giant construction yard across the street that is so loud, it was almost comedic! Thank God for earplugs. Bring them. There are not many choices for hotels in Brooklyn. With that being said, I would look for another place because the service here was oddly indifferent, the construction yard was crazy loud, the room was pretty dirty, the bed, uncomfortable.

    Get rid of the drug addicts in the lobby and stop catfishing with your photos . This was the worst experience I had ... why does a hotel have room for guests in a basement....? This is what happens when you get a rundown apartment complex and convert it into a motel . Whoever sees this place on line do not book ! Sam and her colleagues are not good people and you will not get money back even if you don't stay .

    Zynette C.

    Clean lobby, our room was clean, the bathroom in the room was clean. I felt safe. It's near the L train.

    View of hotel
    Gary H.

    Budget hotel, very basic. Okay for price. Location is a tad bizarre, close to subway. There is no chair in room. Oversized heavy bathroom door is awkward/cumbersome. Our room over looked a parked garbage truck. Was woken at 1am with sound of garbage truck/bins. There were no pastries left at breakfast.

    This was the Patio

    Wonderful Hotel and amazing staff, after reading the reviews i was a bit worried. But all worries were put to rest upon stepping into this wonderful Gem Hidden in Brooklyn. The room was small but perfect, never smelled any thing unpleasant, it was super close to the Train, I got the Deluxe Room with the Balcony and it was amazing! I'm definitely staying here again and if you are going to New York to experience New York and Just need somewhere to sleep this place is perfect!! Also the noise wasn't bad i slept like a baby!

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    Ace Hotel - Brooklyn - Lele Roman restaurant inside Ace Hotel

    Ace Hotel - Brooklyn

    (58 reviews)

    Boerum Hill, Downtown Brooklyn

    I had a fantastic stay at the Ace Hotel - Brooklyn. It is super well situated on the A/C lines in…read moreBrooklyn, so access to JFK and Manhattan is super straightforward. All of the staff at Ace were kind, welcoming, and incredibly helpful with my questions. The vibe of the hotel was very hipster (coworking in the lobby, DJs at night in the lobby), which made for a unique experience. The rooms, while smaller, were very well appointed and comfortable. The products in the bathroom were lovely, the bed/pillows were very comfortable. If I have the opportunity to stay in Brooklyn again, Ace will be at the top of my list for sure!

    Shinny bar. Not so shinny staff. I went to the bar/restaurant for a few drinks. A few seconds after…read moremy 4th drink, a woman bumped into me and spilled half on me. A rude woman who did little to correct her mistake. Now I'm wet. I went to the bar to ask if they'd replace the drink. The bartender immediately said "no go ask the manager." Well alrighty! I find the manager and he proceeds to re-explain the situation as "so you want us to buy you a drink? It's not our fault or responsibility." We're adults. I never placed blame. A peculiar thing to say considering I just bought the drink and I'm in your establishment. Felt pretty short tbh. Not sure why I was expecting a different tone. He eventually just offers me a shot. I don't particularly like shots so I kindly slid the remainder of the spilled drink and declined the shot, suggesting that Managment show the next customer a little more grace and respect in tone. Obviously an establishment isn't responsible for spilled drinks and don't have to be kind at all. I get that. But I guess that's what separates a great establishment from a mediocre one just selling drinks and not an experience. Good luck to them.

    Hampton Inn Brooklyn/Downtown - Guest room bath

    Hampton Inn Brooklyn/Downtown

    (182 reviews)

    $$

    Downtown Brooklyn

    I booked this location for a quick NYC trip because I always like to stay somewhere that keeps me…read moreclose to transportation, great food, and fun things to do and this spot checked all the boxes. It was also perfectly located just a short walk from my Pilates studio, which made sticking to my routine while traveling super easy. On top of that, there were plenty of coffee shops and local restaurants nearby, so I never had to go far for a good bite or my morning coffee. Being a Hilton Honors member made check-in a breeze, and I was even gifted complimentary water upon arrival, which was such a thoughtful touch. The room itself was clean, cozy, and perfect for a short stay. The view from my window was amazing especially at night and I loved how quiet it was, making it easy to fully relax after long days out. They also have great amenities like a gym and a breakfast buffet every morning. The waffle machines, fresh fruit, and coffee were definitely highlights and a great way to start each day. Mallory at the front desk was so sweet and made checkout just as smooth as check-in. I stayed for 4 days and 3 nights, and everything about this visit felt seamless. I'll definitely be back the next time I'm in New York!

    This is a long overdue review! My fiancé and I stayed here for about a week in October. Shout out…read moreto Kat at the front desk for welcoming us at check-in and making us feel right at home throughout our stay! She was great! My main concern when looking for a hotel in NY/Brooklyn was having a microwave and fridge, and thankfully our room had both. I was also told you can request them if your room doesn't already have them. We stayed in a room with a window facing an extremely busy intersection, with honking going on all day and into the night, but thankfully, the windows were thick enough to block out most of the noise. The AC sound also helped drown it out. The room and restroom also felt spacious for what you get in NY. There was daily breakfast, which was your typical hotel breakfast with a variety of options that changed daily. It's about a one-mile walk to get to DUMBO, which wasn't bad at all, even when we had to do it in the rain. The subway is about a 10 minute walk, and there are two corner stores down the street. Honestly not a bad location! Just be careful when crossing that crazy busy intersection! I would stay here again!

    The Brooklyn - Random ass hangers, fine. But no iron?!!!

    The Brooklyn

    (105 reviews)

    $$

    Crown Heights, Bedford Stuyvesant

    When you look at this hotel online - you only see the front of the building... Because there's…read morenothing to the left or the right or across the street but traffic. If you're walking here at night... *shrug* you might feel unsafe. The front desk area is encased in some type of bullet proof glass/thick plastic... And the security guard sits across from the front desk. So they either have been robbed or own a bodega cause it has that same feel. (IYKYK) front desk guy barely said anything beside "ID and credit card" they make a copy of your ID, you sign a form that you're ok with them charging your card for incidentals, and they send you on your way. He didn't tell me what room I was in. He just wrote it on the key card. O_O. Grade A customer service. Ok. Cool. There are taped up print outs about noise, a smoking fee you'll be charged X amount if they catch you... PEOPLE ARE ABSOLUTELY SMOKING IN THIS PLACE. They may rather you not but that fee ain't stoppin nobody. (Someone randomly walked down the hall last night spraying spray to rid the smell -- it didn't.) There are Rules about how many people are allowed in what type of room. Which gives the impression that it probably gets wild during the spring/summer. The room it's self is cool. Everything seems clean. Everything has wear/tear and seems/is worn. The walls are INCREDIBLY thin. (The guy in the room next to me is currently talking on the phone about doing shrooms, bougie b!tches, and his mans needing to get his drivers license) is he in the room next to me or is he sitting in the couch in this room? The volume is about the same, might as well be a 3 way call with all of us. Would I stay here again? Probably not, but I wouldn't throw a fit if someone else booked it for me/us either. It's a bit further down on Atlantic than I'd like to be. It's like 1.5 miles from Barclays. Closest train is the A/C - Nostrand. The 2 train is like a 17 minute walk away. All in all... It's giving... We used to be a motel, but got a PPP loan, did some renovations, and we're a hotel now. Not knocking it. IJS those are the vibes.

    ONE OF THE DIRTIEST PLACES I'VE EVER STAYED. I booked this hotel sometime in 2025 when reviews…read moreappeared to be favorable. I stayed in this hotel for two nights, May 19th and May 20th of 2026. What I encountered should NEVER be allowed in the hospitality industry. Immediately when you walk in to check in, you are met with the staff members behind bullet proof glass. The girl who works in the daytime has a very hard to hear voice and shows 0 emotion. The pictures show the front is decorated which is NOT the case any longer - it's just dirty and deteriorating. The lobby is out of order - chairs everywhere, the bar wasn't open the entire time we were there, and they tour down the TV that was once there. The elevator is deteriorating like the rest of the building, and you can hear it each way up and down. My partner and I walked into the room, which at first appearance looked nice. Once you sat down and looked around, things just became more unhinged by the moment. - DUST covered everything. - The floor was nasty and had dirt, scraps of food wrappers, and food crumbs everywhere. It was clear the floor had not been vacuumed in days. - The hallway was also covered in grime, and had an added stickiness to it which you felt each time you took a step forward. - The large door to the bathroom was off its hinges so it could no longer slide shut. - The shower had visible black mold. Only a few of the water spouts had water come out. The rest were either clogged or just didn't work any longer. - Paint was pealing on the wall. - The couch in the room was covered with a cheap, ripped, couch cover that had stains on it. - Visible cigarette burns showed in various areas of the room. - They only gave us one pillow and one towel. I had specifically booked the hotel for two guests. We used the hotel to quickly get ready for the rest of our night, and asked the man working at the front desk to bring up a few pillows and towels, as we explained we only had one of each. When we returned, they had brought two towels up to the room, but no pillows. My partner went downstairs to ask the man once again for pillows. He told us they would be right up. 15 minutes passed and nothing. We called again and he said the same thing - they would be right up. Another 15 minutes - nothing. I called once more, and said we needed them because we wanted to go to bed soon - I was clear my partner did not have any pillows to use as we only had one supplied to us. I was told they would be right up - they never came. When we left the next day, I was very straightforward with the girl working at the front and let her know it's unacceptable that my partner had to sleep on a "decorative" pillow from the touch which smelled. She told me they would be right up - but I told her they already said that to us -she needed to make it a top priority for us as we've asked many times. Not one apology was given for their lack of service. Fortunately, when we came back they had given us two pillows however, both of them stunk and were stained. When we woke up the next day, we realized the sheets had moved around a bit while we were sleeping, and my partner slept on a giant brown stain that could have been anything. NEVER staying here again - I hope they shut this place down soon what a joke.

    Aloft by Marriott New York Brooklyn

    Aloft by Marriott New York Brooklyn

    (266 reviews)

    $$

    Downtown Brooklyn

    Great location! Close to the city....shopping & restaurants are endless…read more Pleasant and welcoming staff! Clean rooms and nice view. Would stay again for sure! -Amy

    I have been a longtime user and guest of Marriott hotels & brands for YEARS, especially the Aloft…read morebrand in particular - the Aloft New York Brooklyn is by far the WORST Aloft/Marriott I have EVER stayed at. Customer service from the front desk and staff THROUGHOUT the stay was abysmal and horrendous. Half the time you couldn't even find someone AT the front desk to help you out with anything, and when they were there, they literally would drag their feet or pretend to do something when they actually weren't! Anytime I requested or asked for something, I would be told it's 'done' and that I'm 'good to go', but inevitably I would find out that NOTHING had actually been done!! This led to me also receiving very rude interactions with the housekeeping managers, who would act like I was in the room without permission due to the lack of communication between any of the staff here regarding my check-out times and other such issues. As for the hotel itself, it clearly is not being properly maintained, and things are grimy, dented, and nasty throughout the rooms and halls. The door handle for my first room literally BROKE, and doors throughout the building all have half broken, drooping door handles...scuffs, marks, and broken bits EVERYWHERE. It shouldn't be that hard to maintain a relatively new hotel if there was an effort AT ALL put into it, but the staff/management here clearly DOES. NOT. CARE. AT ALL. OH - and watch out for scams here when it comes to charges they'll put on your card!! They created a second folio and had multiple duplicate charges for the SAME room and the SAME nights, and have refused to remove them!! I have disputed the charges on my card and filed complaints with Marriott regarding the shady, scam-like activities that the management at this hotel engages in. Needless to say, I will NEVER stay at the Aloft New York Brooklyn Hotel EVER again - and I highly recommend that all of you steer WELL clear of it as well.

    TownePlace Suites by Marriott New York Brooklyn

    TownePlace Suites by Marriott New York Brooklyn

    (14 reviews)

    Gowanus

    Stayed here during the BLIZZARD of 2026! LOL During our annual birthday visit to NY for my…read morehusband's birthday, we spent 5 days in mid-town Manhattan and the last couple of days here. So glad we did! We love Brooklyn and this area in particular. This TownePlace is right around the corner from the Subway station, literally 3 minutes. We take the Subway everywhere we can when we visit, so we were happy. This is a great location! There are lots of restaurants in the neighborhood and the people are so friendly. There are lots of fun locally owned shops which we enjoyed as well. If you don't mind the walk, you can head to the shops next to the Barclay center which have Target and Marshalls and other shops but those are the only two we were interested in at this time. You can take the Subway over there, but we like to walk as much as possible when in NY. In the hotel there is a washer and dryer which cost $6 a load. The hotel sells laundry soap in the little lobby market. The complimentary breakfast is just like the regular Marriott breakfast for a TownePlace. Eggs, bacon/sausage, oatmeal, bagels/muffins, yogurt, dry cereal, coffee. Not much fresh fruit at this location. We checked in and checked out without any issues. Our room was spacious and clean. Great view to watch people shoveling snow and watch the snow fall. Big windows to let in the sunshine when the snow stopped. We will definitely be back in 2027!

    Yes, it wasn't a good experience. Understandable that staff need to be with their families for…read moreChristmas day. However, after Christmas, December 26th, I called around 1PM to have our room cleaned. The front desk confirmed, we left and returned at 7pm, the room has not yet been cleaned and the trash bins are full for both the bathroom and kitchen. I was informed by the front desk that they do not have housekeeping and will schedule the room for cleaning tomorrow. I said, but our trash is full. They can't do anything about it. I went downstairs with 2 bags of trash and offer to throw the trash away and was told they can't throw them away and to just leave the garbage in the hallway, outside the room. How can a place like this not have a housekeeping available, it's only 7pm. How about offer to get the trash at least? Am I at Marriott?

    Nova Hotel - hotels - Updated June 2026

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