Manuel is an amazing employee!! He always helps when I have questions regarding storage pricing or…read moreanything else that comes to mind. He's very patient and goes above and beyond for customers!

I've rented here 2 years ago twice and I don't know who is in charge of this facility but something…read morehas definitely changed drastically this shit is a disaster, no body is never in the office, people are sleeping in bathrooms, it's always dirty, they have mice on the first floor its just too much customer service has been very poor.

I had previously posted a negative review of this storage business. However, after speaking with…read moremanagement (and thinking about my own role in contributing to a less than ideal series of interactions - I am not particularly proud of that) I want to update my rating. Sometimes, as we all have experienced, a problem with a business can showcase their ability to address it and their commitment to their customers - that is what happened here. I would, recommend Huntington Park Self Storage, wholeheartedly.

people at the front office are really rude , the guy with long hair that looks like a girl really…read moreacts like one , very little manners , they have bugs in the hallways , I don't recommend renting here very bad all around , they also have people living here 24/7 so you really don't know who has access to your storage !!

Gaspar has been super helpful since day one and made everything really easy. I've rented at South…read moreGate Self Storage before and had a great experience! The unit size was perfect and the walkthrough was simple to follow. Coming back again, it's nice to see nothing's changed. The service is still amazing! The place is clean, feels secure, and it's easy to get in and out, which makes a big difference. Overall, it's a great value for the price and I'd definitely recommend it to anyone looking for a reliable storage spot.

The place is affordable, clean. The staff is really nice and helpful. Been renting here for more…read morethan 10 years and never had a problem

I have been a customer for almost three years. I chose this location because it was close,…read moreconvenient and when we walked through to check it out manager, Jose, was so nice and helpful. He has been absolutely wonderful and a pleasure to work with. Always helpful, professional and a really warm personality. As result of a house fire and total loss of my property, I had a few things I was able to salvage and store and needed to add another unit. He was kind and understanding and helped us find the right sized unit. While my construction went on longer than expected I needed to add another unit. I have had a total of 3 units here. No issues with billing or payments. They're timely with receipts and communication for rent increase. It seems unfair, and I'm disappointed that the monthly rents continue to rise for consistent customer account's that are current. But, I know that's how the storage rental business works. The building is climate controlled, and always clean. As other customers have noted, the one bathroom is inconsistently available and often locked. Not always stocked with supplies and the faucet at the sink was broken and not promptly repaired. The elevators are a nice size and fits a lot of items with no issues. In the years I've been a customer, I've never experienced them broken. Extremely easy to get in and out of the building with access. But overall, a very nice experience. My only complaint would be the parking. At times, You have to be strategic about your visit to get parking. Over time, there were used to be a couple of women that worked in the office with Jose. Haven't seen them in a while. But, always friendly and prompt. We did not start having issues until they hired this guy, who refuses to give out his name, so we'll call him "NoName". NoName is extremely rude, dismissive and unprofessional. We walked in the office to get a cart, NoName did not greet us, and barely even acknowledged we entered the door. NoName looked up and said, "What do you want?" I looked at my husband and just walked out. Another time when he initially started working there and Jose was on break, I asked him when the manager would be back - so I could review all my contracts - he said "I am the manager, what do you want?". The tone was so disrespectful and condescending. I'm assuming he didn't know we were long time customers. But, he was not like that with a Hispanic couple that came in while he was supposed to be helping us. They were greeted warmly and asked to wait patiently, while his demeanor changed when coming back to us. Maybe it's a race thing, but I know it's intentionally directed. We typically stop in to say hello. But, I had gotten to the point where I would just avoid the office if Jose was not in the window. Jose let us know NoName was an assistant and not a manager. We told Jose about the guys behavior, and he mentioned he had been told the same by other customers and would deal with it. Apparently, it was not dealt with. I went into the office recently to close one of my units. I talked with Jose, and he advised we could leave the unit emptied, cleaned and remove our lock and let them know. I did exactly that, took pictures and video, left the unit lock off and emailed the store my proof of exit. I called in to confirm exiting and NoName answered. I explained I vacated my unit, took pictures, emailed proof, just wanted to confirm. NoName said, "why did you do that? You have to do an exit walkthrough". I let him know that I followed the instructions by Jose. NoName said, "well I'll go walk it and if it looks ok I'll email you". I said thanks and what's your name, he paused, said "well ok I'll let you know and hung up". I immediately called back and no answer. Even if that was not the process, it was definitely convenient for us and he did not have to be rude and hang up on me. They'll be losing a good customer by end of cycle. One person really can ruin the reputation of an entire business. I know it's bigger than one customer and the owner makes enough money to not care about one customer. So, I can take my business elsewhere.

I've had a great experience with facility. It's clean, secure, and well-managed--but what really…read morestands out is the customer service. Jose, one of the staff members, is absolutely the man. He's always friendly, professional, and genuinely helpful. Whether it's answering questions, helping with access, or just making sure everything runs smoothly, he goes above and beyond every time. You can tell he takes pride in his work and actually cares about the customers, which makes a huge difference. Honestly, it feels like he's carrying the weight of the whole team at times--and he still does it all with a smile. Huge thanks to Jose for showing up every day with a positive attitude and making the experience so much better.

I needed a space today by 4:00. The customer service representative was EXCELLENT! Find me a…read moreunit, explained everything very clearly. Repeated when I asked her to. She was so polite and did not rush me. My unit is just right. Thanks for the clear directions and location of my unit. Thank you for 1st month free.

Excellent customer service. Elena, the store manager is…read moreamazing. Definitely would recommend this location to others.

recently rented a unit at Public Storage on Bermúdez Street in Pico Rivera and I'm very impressed…read morewith the entire experience. Their online platform is incredibly easy to use -- I was able to sign up, select my storage unit, complete the agreement, and receive my access information seamlessly. Everything was done quickly and effortlessly without any confusion or delays. I also contacted customer service and received excellent support. The team at the store was friendly, professional, and very helpful. The whole process felt smooth and well organized. I truly appreciate how simple and stress-free they made everything. Highly recommend this location!

Leslie, she was very friendly…read more She was friendly and asked questions when I need it and if I need help.She helped me and I appreciate that

The place was great when it open up but now they keep increasing the rent to unbelievable rates, I…read moreknow increases are normal but a 45% increase in cost from one month to another is insane. My rent went from $210 to $300 in a month No wonder I'm seeing more and more people move out of this place. Renting a new unit is actually cheaper than staying in the current unit, if it wasn't for the moving part since I don't have time to move everything out. You can do better Trojan Storage you can do better!!!

I wanted to really believe I found my forever storage. Unfortunately, the complete lack of customer…read moreservice and facility maintenance has forced us to look for a new place. After months of a broken elevator, inconvenience, and dodged calls to their offices, we have not received a resolution to our initial complaint. Rather than spend the money and time to bring our items in to the current storage, we are leaving instead. The value was not worth being ignored and ADA violations left and right. Unfortunate.

Great place to keep your things safe....always very helpful... and the facility is always kept very…read moreclean..

Met with Kami and Greg and both were helpful in getting me started! Love how clean and secure this…read morelocation is. Reasonable price for size. $102 for a 5x5 per month on first level. App/phone entry option available.