I've rented here 2 years ago twice and I don't know who is in charge of this facility but something…read morehas definitely changed drastically this shit is a disaster, no body is never in the office, people are sleeping in bathrooms, it's always dirty, they have mice on the first floor its just too much customer service has been very poor.

The set up was easy and the representative Stephanie was amazing & professional. Star quality…read moreservice!

Best storage experience ever.Best storage manager in town.Highly recommended.Had problem with…read morelock...removed fast and efficiently.On site staff,very courteous and helpful.Easy access,and reliable.Unit was clean and safe...even at night.Thanks

WARNING. Protect your property. This place does bait n switch, after you sign contract they add…read moreall these feeswitch out notice. If you are more than 30 days late they charge you additional $200 for "auction fees" that's before the. legal 60 day auction lien fee when your payment is legally in default not to mention they increase at their discretion an additional 40% and charge you for an additional protection fee . I never received my 30 day notice of price increase and they BAMBOOZLED me. This is my personal experience. luckily I have proof and documentation of it all.

Skip it. Bait and switch. Reserved a unit with specific dimensions. First couldn't find my…read morereservation. Had to show him the email. Couldn't find my info because supposedly my name was reversed. Pretty sure I know how to type in the order of my damn name. Then the guy (Don't know his name. Has a mohawk and tat on the right arm) proceeded to show me a more expensive unit and not the units matching what I reserved. How do I know? He asked me the upselling questions and never showed me the reserved unit and said none of them were available to show until the day of the move-in? Then why have me reserve? Do you think I'm dumb enough to rent a unit I've never seen? They have 2 dollies for the entire building btw. Then he was performing some speech, pumping up the storage building like a sales pitch he just learned in his Management 101 Class. Cut the bullshit. And show me the unit I reserved. I finally had to share with him I've rented for a decade at all different types of storage companies so I already have experience of what makes a good or bad storage company. This guy either needs more training or put in another role. He wasn't receptive to being challenged with feedback. The whole fake salesman persona was offputting. Come to find out this is new management which they should have been upfront about. They've only been here a month. You can tell if you ever have issues with this storage location that they're going to have every excuse. Bottom line is if I reserve a unit online, I expect to be shown a unit that matches that criteria. What a waste of time. And please don't tell me to email your generic customer service email regarding this situation which will most likely go nowhere. But at least, I can warn people to not rent here.

Great Staff and Service…read more I was having some issues with my reservation online and Joseph and Evelyn helped me out with the service I needed thanks to Joseph . I definitely recommend this place for storage

I had previously posted a negative review of this storage business. However, after speaking with…read moremanagement (and thinking about my own role in contributing to a less than ideal series of interactions - I am not particularly proud of that) I want to update my rating. Sometimes, as we all have experienced, a problem with a business can showcase their ability to address it and their commitment to their customers - that is what happened here. I would, recommend Huntington Park Self Storage, wholeheartedly.

people at the front office are really rude , the guy with long hair that looks like a girl really…read moreacts like one , very little manners , they have bugs in the hallways , I don't recommend renting here very bad all around , they also have people living here 24/7 so you really don't know who has access to your storage !!

This location is new but the staff are difficult to deal with. Be advised if you have a truck…read morethat's even one foot longer than the parking spaces they will literally threaten to call the fire department on you. A man named Ruíz was particularly unhelpful and required me to move my truck to the back side of the building. I have chronic back issues and my truck was not blocking any cars but they still made me move. I hope if you choose this location you have a better experience than I did. I will be looking elsewhere for my storage needs to a place with better accessibility and friendly staff.

They are very pricey, but service is good and facility is clean. Check other storage places before…read moreextra storage.

Michelle had great customer service. The facility was clean guessing it was Michelle who maintained…read moreit so nice caught her sweeping.

This business needs to change its hours online!! It says that it has a 24 hour kiosk - the kiosk is…read morebehind a LOCKED door . It says online that they open at 6 am , meanwhile I've arrived @ 8 am to a very locked door that says they don't open until 9:30. This is not a great way to retain customers or garner new ones.

I tried to rent a truck. The online service it's very frustrating. Even when I went to take…read morepictures of my ID when I requested it online. It asked me again to take pictures of myself and again picture of my id front and back. I asked for help to one employee and right away she said. To picking up a truck you need to do it online only.

I had a very frustrating customer service experience at the Lynwood location. I arrived at 6:30 for…read moremy scheduled 9' cargo van rental and ended up waiting 30 minutes because the female employee was taking a long time assisting another customer. She never acknowledged me while I was waiting. Finally, at 7:00, she asked if I needed help. When I told her I was there to pick up a rental, she rudely informed me that I could have just checked in online. If that was an option, why didn't she mention it 30 minutes prior when I first walked in? Letting a customer stand there for half an hour just to give them attitude and tell them to use the app is completely unprofessional. I am very disappointed with how my time was wasted.

Nova Storage has been such a great asset for us after our recent move. It's very clean, secure, and…read morewell maintained. I especially appreciate the gated access, which adds an extra layer of security and peace of mind. They offer a variety of storage unit sizes to fit different needs, and the staff has always been friendly and helpful. One of the biggest conveniences was their moving truck rental, which made the moving process much easier. The only downside is the limited access hours, but I understand that's part of maintaining security. Overall, it's a reliable storage facility that I would definitely recommend.

I've been renting here for a while and I love it. The staff is very friendly and helpful. The place…read moreitself is well lit and quiet. I like that the price stays consistent, only increasing yearly. The sizes available are great.

Just wanted to bring awareness to the situation that's happening over there at US storage centers…read morelocated on El Segundo Compton location so the staff just continues to email me and harass me because I moved out and they are actually very upset because I write reviews places they informed me late yesterday evening didn't give me a call. They just sent me an email $600. Email was pretty late if I didn't come and get some items that it's a common area where items are always left and I left expensive items. It's not like it was trash. I left two flatscreen TVs that were 65 inches apiece. I left a fireplace mantle heater TV stand combo that retails for about $500 at Home Depot right now and I left a solid oak vintage dinette table that I paid over $1000 for so I didn't leave junk. I left stuff that people most likely took and if I'm not surprised if the staff didn't take it home themselves that I have too much staff so I just figured I'll donate it and my donations. They want to charge me $600 for donating which their stuff down there all the time and I've left stuff there before and people have taken it so this time they decided to be a little facetious but anyway the pictures dude reflect trash left over the span of a month elevators. Nasty smell smells like urine everywhere. People are living on site staff as well aware staff is never in office and if they are, they're very rude and adaptive I will consider going to a different storage facility. That's located very close and they will honor a price match and will beat it so I wouldn't go with them. They treated me right they actually gave me three months for free. They felt so bad after telling them the situation and show them the pictures and the emails that they wanted to make me feel like my first storage experience shouldn't have been so maladapted

Another rate increase and another lack of follow up. Tried calling their corporate office, tried…read morereaching out to a "higher up" beyond the guy working the desk. The girls working told me they can't control the price but would let their managers know and seems on the 1st of November my rate is changing regardless of the financial strain it puts on me. Thanks....