Edward and Rubia are devils in disguise!! If you are looking for storage space in Pacoima,…read moreCalifornia, DO NOT COME HERE. I was only one month late with my fees, but they lied and said they would collaborate with me during our lengthy government shutdown. However, Edward and Rubia still continued to auction all my personal belongings without my knowledge. I will never be able to reclaim all my memories of my late parents, my late husband, and my grandchildren's belongings. They destroyed my life and my memories. There is no way I will recommend this location or company to anyone! Those who run Extra Space Storage have no regard for human decency, and I wish the Lord above could bring endless misery to this heartless organization worldwide. https://finance.yahoo.com/news/5m-self-storage-class-action-054454141.html https://law.justia.com/cases/federal/district-courts/new-jersey/njdce/2:2013cv00929/285237/66/

I called the storage and the lady that answered was so rude. The call kept cutting off and so I…read moretold her I would call back. I don't think it's the regular girl who works there but I had to call back 5 times and she ignored all my calls. I then had to call corporate to get the store direct number. I left a voicemail in hopes for a call back and clarity.

Helpful staff Reasonable prices…read more Clean environment I have looked at a lot of different facilities in the area this facility is the best one . Don't waste your time looking anywhere else.

I pay extra money to have a space in the main building. I have had storage in that building for…read moreover 10 years. In the last three years, the "A" building has started flooding. Last year I lost personal items, and furniture has been damaged. Not enough to claim insurance, but enough to ruin the legs of expensive furniture items. Paperwork that is irreplaceable was also ruined. And, I was one of the lucky ones, the unit next to mine was almost completely flooded. This year I asked whether the flooding issue had been addressed, since winter is coming, and I was assured that it was taken care of. Today I got a call, my unit is flooded AGAIN. They do not give a storage discount for the inconvenience, and last year they had no idea where the water was coming from. So, the office staff passed on the info that the issue had been addressed, and obviously the ownership has not done anything. The office staff is always polite and helpful, but the flooding issue is simply bad business, and the management ignores it.

I had a very nice experience going through the process of renting my storage unit. Thank you to…read morethe gentleman that lives on the premise. (I wish I had gotten his name.) He was extremely helpful.

BEWARE... I regret the time I have rented with Sun Valley Storage. In my experience, the management…read moreruns the operation too loosely and, as a result, is very unorganized. For instance, the company failed to sign me up with auto payment via my credit card, then had the nerve to try and charge me a late fee when the bill wasn't paid. They even tried to charge me a lien fee. There were also times when the manager treated me very disrespectfully whenever called out for his mistakes, or another time when I simply reported that my classic car had been damaged wile on the property. Due to that fact, I reached out to supervisor, Ron Reed, and got nowhere. Then I communicated with the owner, Ben Wells, who had even less empathy for me. I discovered that the lack of accountability really truly started with the leadership. Despite my being a loyal customer for many years, Sun Valley Storage never made me feel like I was valued. I plan on leaving soon, and just wanted to share my experience. I am an Air Force veteran and this is my true and sworn testimony.

Andrew was great! He helped me pick out the right storage unit. He explained everything very well…read more He was professional and kind. Thanks andrew!

Andrew helped me out with getting a awesome 10x20 Storage. I was dealing with so much clutter in my…read morestore because of extra inventory. Now I have it here. My customers are happier. Andrew was super nice and helped me out for my first time renting a storage. Thanks!!

Josh was very helpful and made the whole process easy. The facility is clean, secure, and well…read moremaintained. I just got a new unit and was impressed with how new everything looks. Great customer service and a smooth experience overall.

Great facility, state-of-the-art, Congenial helpful Staff…read more(Paula, Carman, and Perla) all very helpful, understands the business and procedure. 7a-7p access 8a5p office. Renters seem decent and polite too.

Edna the manager was extremely helpful…read more everything was fast and easy. Will continue on doing business.

I highly recommend this place. Angie went above and beyond to tailor my experience and made sure I…read moregot the correct storage unit. Thank you Angie!

Peggy is wonderful and accommodating. We have tried other storage places and had terrible…read moreexperiences but this particular spot is perfect. They are considerate and helpful. I highly recommend them

Wyman was disrespectful and discriminatory when we came to pay for a unit we reserved online. He…read morerefused to let us into the office because of covid but he didn't have a mask or follow any social distancing guidelines himself. He also lied to us about the availability of units per their own website. Stating they were being fixed and couldn't provide us with an availability date. We were disrespectful or dressed down or anything. We simply were discriminated for whatever reason and they lost a for sure customer yesterday. I left feeling disrespected and disgusted with mamagements ability to properly staff and train their personnel with proper customer service skills and discrimination awareness. I got a unit across the street and another patron there told me they had similar dealings with this establishment. AVOID THIS DISGUSTING PLACE and find a place where the employees treat all customers properly. We visited the property at 1pm on 2/2/24.

Went in to ask some questions as I've never used a storage facility before. Ray was so helpful and…read moreknowledgeable. If you ever need someone to walk you through things, ask for Ray. He's got you!

If you're looking for a storage facility come check out Storage etc. very profesional very friendly…read morethere always willing to help and make sure that the customer is satisfied. I'm a customer my self, talk to Sauyer.

I would like to take the time to thank Edna for her extreme professionalism during my many…read morequestions regarding the many options available by public storage to simplify payment options. Thanks Edna

Scam storage facility. Started initial rental at around $100.00 for a 5x10 unit. After only 3…read moreyears they have increased the rental almost every 3-5 months. My current notice for rent was for $343.00 for the 5x10. Never missed a payment or had any issues with my payments through autopay. Avoid this place and find another less sketchy storage facility.

It was quick and easy to get a space and the details on getting the storage unit were explained…read morereally well. I like that it's clean and very accessible. The service is great, the staff is really friendly and helpful.

Great staff. Friendly. Great service. Answered all my questions. Would definitely recommend to…read moreanyone looking to store their belongings.