1. Nova Water Systems

    0

    Manchester, NH

    Nova Water Systems

    5.0 (2 reviews)

    Services - Nova Water Systems

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

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    8 years ago

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    12 years ago

    They put in a water purifier, softener and pump. The price was right. Good follow-up maintenance. Nice to work with and prompt.

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    Secondwind Water Systems

    Secondwind Water Systems

    4.0
    (24 reviews)

    Years ago, I purchased a water softener treatment system from Secondwind Water Systems Inc. I chose…read morethem because they were a customer of mine and had excellent reviews. During the quoting and installation process, they were everything you hope for--consultative, educational, and professional. Since then, their ongoing service has remained top-notch--prompt, proactive, friendly, and helpful. About a year and a half ago, I started noticing a sulfur odor in my water. I called in, and my sales rep personally guided me through how to shock the well and troubleshoot the issue. He also said, "If this doesn't solve it, I'll help you upgrade the system." He followed up a few times after that to check in--no pressure, just care. Fast forward to today: I decided it was time for the upgrade. I sent an email. Within 20 minutes, the same rep was on the phone. He remembered me. Within an hour, he was at my house. He explained what was happening, walked me through the solution, provided a quote, explained next steps, and even scheduled a follow-up to ensure satisfaction. That's what earns repeat business. I won't shop around. That's what earns trust. That's what earns referrals shouted from rooftops. This is the kind of experience we should all strive to deliver--and it's a reminder that great sales aren't flashy. They're grounded in reliability, responsiveness, and relationships.

    Amazing company! Have been using Secondwind for all our water and filter needs since 2010…read more Christine is awesome and goes above and beyond to help the customer. A+

    Culligan of New Hampshire

    Culligan of New Hampshire

    3.8
    (5 reviews)

    I knew exactly what I wanted & called Culligan to set up an appointment. The salesman was pleasant…read moreenough. I believe he had a daughter graduating from college. Got down to brass tacks and set up an installation date. I was concerned about ongoing maintenance etc. and asked about filling the salt tank etc. I decided to add the water dispenser to the system and that was to be put in the kitchen. Again I asked about service and replacing filters for the water dispenser. I do not recall much about the guy who installed the system other than rather than asking me to have my roommate move her car so he could get out he crossed into my neighbor's property, went down their driveway and hit a telephone pole for his troubles. After I paid my $5,000 to have this system installed I called the office as directed by my home health aid to ask for a rebate form. I called and spoke w/Cathy/Cathie/Kathy. She did an excellent job at making me feel retarded. I apparently did not know what I was talking about and was quizzed about w/whom I spoke. Well after that conversation it was quite clear that this unhelpful nitwit was to not only never confirm/deny or mention in any way a refund which is available but to run people in circles who ask about the $. I was originally going to have the job split up into two jobs but because my health is not the greatest we decided to get the installation done all in one fell swoop on one day. After my horrible experience with Cathy of the Unhelpful Nature I called the Culligan Home Office. I spoke w/a gentleman who asked that I email him directly and he would see what he could do. Never heard from that guy. Never heard from anyone about annual inspections, salt fills or anything. The topics only resurfaced recently when my builder was looking at my setup in the basement and I commented on the interesting experience. The actual equipment itself I would give five stars. The overall human component gets a rock solid ONE star. With so much competition and and alternative products, companies etc. this whole episode was baffling. My advice? Skip Culligan and spend your money elsewhere. That's all.

    Culligan caused a flood in our finished basement. Rather than replace the practically new carpet…read more(installed 11months ago), they will only provide a cleaning service which set up deafening industrial size fans that we have to listen to for 3 days and which render the finished basement and laundry room impassable. I tried to go downstairs and tripped over the maze of electrical cords from the fans. We have been a customer for over 30 years and Culligan is offering a cheap, unacceptable BANDAID for a problem they caused. A fair solution would be to rip out and replace the 11 month old carpet.

    Nova Water Systems - waterpurification - Updated July 2026

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