I am shocked at the negative reviews here because my experience was excellent. I brought my son in…read morefor a head injury late at night. We were taken to a room immediately after checking in, and the ER physician came in minutes after. Dr. Small was exceptional with both my little guy and helping me as an anxious mom! He gave me all the information I needed to feel empowered to make decisions. The radiology team was also amazing and so kind towards my son. This was the most ideal and positive ER experience I could have asked for. I truly am so thankful.

My daughter is still ill when the doctor in charge asked about insurance He discharged Her before…read moretreatment is completed

Good providers, which is the most important aspect of any medical practice. The one thing they…read moreneed to correct is their waiting room. The seating cushions are coming apart all over the waiting room and it looks miserable. The carpeting looks dated and there are marks on the walls. This facility needs a refresh. I had a procedure here and it was seamless. Everything was great and the people were efficient and super nice! They just really need to have a face lift and make this place look better. Image is important, Novant! Check out of my pics of the seating.

I am 100 % certain they overbook on their testing and make you wait an unreasonable time. Not cool,…read morebut same old method doctors get away with. You would never wait that long in line in any other business. Highly disrespectful for those of us who need to make a living and not take away away from work for a test. Very dissatisfied.

Was a 5 star untill Susie Platt Dr will not get back to me or explain the mri she ordered for me…read moreand I completed. Also after numerous attempts to talk to her after she left me a short call me back voicemail and stopped at office to get a person to person note for her to call back and schedule a routine start on a cream for foot neuropathy. Got no response. I guess she is going on a year vacation as she cant handle her work anymore. I hope she calls me and I will delete this review. I even could go with same office and another neurologist but leaving me hanging re concussion from car accident MRI and Foot issues is just plain unprofessional ! Jeff mueller

Don't go here. They don't care about you. You will make an appointment for almost 4 months out and…read morethen the night before they will cancel on you. So now you need a new appointment, you have to wait 3 more months. And when you say "this is frustrating, I have so much pain and I have been waiting and now the doctor can cancel the night before and I lose my spot." And they will shrug They will not care about you, your time, or your health. Find someone else that will.

Dr.Camargo is easy to talk to, very understanding and passion about your problems or conditions…read more I've been with Dr. Camargo for over 20 years and he has always given me great advice. JMH

From the owner: Dr Camargo completed his post graduate studies in Internal Medicine at both Lincoln Memorial…read moreHospital in Bronx New York, as well as in Saint Mary's Hospital located in Rochester New York, receiving his Internal Medicine Board Certification. Dr. Camargo truly believes in Preventive Medicine; it is his standard practice to inform all patients in great detail about their medical condition which allows him to obtain a true partnership and more optimal management of their medical condition. Dr. Camargo will be in the Matthews Street office Monday-Friday from 9:00AM-4PM, we are accepting new patients with and without insurance.

I see a fairly recent review of Dr. Cole in the L+D unit and felt the need to share a much…read moredifferent experience. Oct of '23 I had a very complicated delivery after a super normal pregnancy. Things went downhill pretty steadily for me and after hours and hours of induced labor, an urgent c-section was required. The nurses - namely Maria, Cassie, and Lyndsey - were wonderful. And Dr. Ashley Cole was an angel on earth. She stayed past her shift end time to provide continuity of care and do my c-section (under anesthesia) when she could have gone home. She was incredibly warm every time she came in to check on me, she was honest about what was going on while also being empathetic, and she just generally seemed to care. Prior to going home in the next few days, she came in to say hello, meet the baby, and give me a hug when I was not her assigned patient. Later when I experienced some postpartum complications, she came over to the connected outpatient OB/GYN office as the only doctor available and saved the day then, too. We absolutely believe it was divine intervention that Dr. Cole was assigned to me during my labor and I hope anyone reading reviews will not be disheartened reading the other post. Dr. Cole knows her stuff and I'd recommend her to quite literally everyone.

My daughter has her 1st child at Atrium Union West in March. She loved her OB/GYN (Dr…read moreKenton-Haney) but her birthing experience was very traumatic, drawn out and difficult, to put it mildly. Due to complications, she was induced 3 weeks early. Check-in was Wednesday. The baby was not delivered until Friday. She had to go through 2 days of "procedures" medicines, balls, etc. to induce delivery. Long and drawn out. She was dilated and began pushing Friday am. Her Dr had to leave, however, so at this point Dr Ashley Cole took over. IF ONLY SOMEONE HAS WARNED US! So, I hope to warn others! In our opinion, Dr Cole is the perfect example of what a Dr looks like with they may be very skilled technically, but have no care, nurture, or bedside manner. Not to mention she has such an egotistical and arrogant attitude, topped with a harsh and abrasive tone in her treatment. The way she spoke to her patient, who was exhausted, scared, tired, in severe pain because of 4 failed epidural attempts, .... Was deplorable!! I now know why she does not see patients and that needs to stay that way. I am not sure that leaving vulnerable women in labor, in her hands, is any better of a solution however, if that was why that decision was made. Thank God the nurse working that day was there and able to step in and explain options, help with breathing and help to be a calming and supportive voice. The nurse explained the vacuum process vs the Forceps process. We decided to try the vacuum because I could see my daughter was exhausted, and in distress. My daughter even said at one point "Why is she talking to me like that?", referring to Dr Cole. It was heartbreaking to watch as a parent. My daughter also experienced a level 2 tear in the delivery process as well, Dr Cole did do an excellent job on the stitching to repair the tear... so I give her that. Next dismissive & disrespectful act... (yes, there is more), dad was there to cut the cord. But Dr Cole just cut it and passed the baby on. This once again, caused trauma, and made us to think that something was wrong, since we had informed the nurse that dad would cut the cord when they asked. Another dismissive and disrespectful act by Dr Cole. Pros: * Prenatal Appointments at West were good and facilities are nice. * Dr Kenton-Haney is a great Ob/Gyn and has a wonderful personality (Highly recommend at a different location for birthing) * West has Beautiful Hospital Grounds (but do not recommend you go here) * Some of the Nurses were great (but only a few) Cons: * Failed epidural that took 4 tries (while in Labor pain) due to lack of skill and correct tubing, and it still did not work at all! * Facility not equipped with needed medical equipment (or tubing) apparently * Severe back pains after Epidural on top of the contractions and delivery pains * The hospital was not equipped for any escalations. Baby transferred to Pineville NicU for a low temperature due to lack of proper assessment equipment. * Most Horrible, belittling, disrespectful treatment by attending Dr (Ashley Cole) * Dr Cole was very disrespectful in so many ways * Dr Cole was very dismissive of my daughters pain, several...dismissive and disrespectful actions * Dr Cole cut umbilical cord when father was right there * Main Atrium hospital location in Union is very old, dank and needs updating. In summary, I do NOT recommend having a baby at Union West. The main Union location is very old, dank and needs updating, but West has Dr Cole, and you want to avoid her at all costs! I am a firm believer in being fair and showing some grace. But Dr Cole showed none to my daughter. She really needs some serious personality / bedside manner intervention. You should not be a Dr if you do not care about people! You should not deliver babies if you do not like to do so, or care for the women delivering them! Whatever her issue is, it caused trauma and what should have been a maybe difficult but yet beautiful experience, was a traumatic, painful and a disrespected one instead.

Well, let me tell you something, dear. At my age, I've been to more doctors than I care to count,…read moreso I know good care when I see it. From the moment I walked in, everyone treated me with kindness and respect. The young ladies at the front desk were so patient, and the medical staff actually listened instead of rushing me out the door. The place was clean as a whistle, and although there was a bit of a wait, they kept everyone informed, which I appreciated. The provider explained everything in plain English, and I left feeling much better than when I came in. It's hard to find people who genuinely care these days, but this urgent care reminded me that good customer service still exists. If my friends from bingo ever need an urgent care, I'll be sending them right here! Five stars from this old grandma. Keep up the wonderful work!

Great Urgent Care center! It will definitely be the one I use again if needed. I went in on a…read moreSaturday afternoon for a minor injury and tetanus vaccine. Everyone on staff was excellent! Very welcoming, friendly, and knowledgeable. I was in and out in 30 minutes, which was great. Highly recommend.

Had a PCR Covid sample taken on a Saturday. Result came back the following day. Unbelievable…read morecompared to what I have experienced. Needed this to fly and received it well in advance. 110% satisfied with everyone at the facility and the lab. 6 stars!!

Very pleased with this location! Staff is very friendly, accurate, and fast! I have visited twice;…read moreonce for a COVID test, and another time for strep throat, and both times have been very good experiences.

If you want proper care do not go to this practice. They are dishonest and unprofessional. My…read moreMedicare wellness visit was minimal and they charged an extra office visit for nothing. The office manager never responded. The assistant says they billed correctly. This is not true!

Why doesn't the office staff respond to patient requests in a professional timely manner? Weeks…read morepass after requesting paperwork or referrals for a long-standing patient. I keep calling and get nothing. No help. No urgency or responsibility on the staff who take my calls. Disappointing and aggravating.