Went in on a Wednesday around 9:30am to make a return of items purchased through my app. The return…read morearea was having computer problems so I was told to go to the Sephora counter for my return. The employee at the Sephora counter seemed a little put off by the customers coming for returns. She was nice enough though. Handled my return efficiently and quickly and gave me a receipt.

Lovely store and clean. Always great service but have only one complaint. When I check out there's…read moreone particular cashier/service attendant that is extremely annoying! (Would mention her name but she doesn't wear a name tag). She is very insistent and doesn't listen when I say I'm not interested in opening a Kohl's credit card account. After I say no thank you, she continues to talk about the savings and coupons I would receive as a card holder. It's getting to the point now that I try to go to another register to avoid her. Granted, she doing her job and well by promoting the credit program, but listening to a customer is also very important!

Awesome lil country clothing shop! They have really cute and unique products @ affordable prices…read more Plus the owners are very friendly and helpful!! Highly recommend checking them out if you are into hunting or country style gear!

This is a really neat new store with a great selection of cool clothing. I can now go here instead…read moreof ordering online.

Visited May 15 2026…read more The shops in the mall are supposed to open at 10am weekdays! This one opened about 5 minutes after 10am. I was looking for a cute red cowboy hat..feminine and light..did not find it . They have cute western clothing for men and women. Plenty of selection On the pricey side but good quality!

Called and talk to a nice manager, Karrie, who informed me I could bring a pair of jeans back, and…read morethey would exchange them since it was under a year and that was Cody James policy. She pulled up my receipt on the computer, and then told me she would put the pair in the back with my name on it on a forty eight hour hold. I went in today with my pair of jeans in hand and went to the counter.They found the other ones in the back and then proceeded to tell me they could not do that. Unfortunately, Karrie was not there and Danny helped me. He was very unprofessional and just kept saying, oh, sorry, we can't do that, but have a good day... I explained to him multiple times the situation, and that I drove from Oroville to pick up the jeans, Karrie had put in the back. he proceeded to tell me, "oh, we can't do that. They've been worn." I said, I know that. And so did she because obviously they were purchased over four months ago, and because they were torn is the reason we are exchanging them. Karrie had specifically told me that since it was under a year, they could just exchange them right there. And whether she was right or wrong, although she is a manager, was not the point, it was the point that that is what she had told me and I drove all the way to Yuba City to exchange them. Sad part is there was no "I'm sorry or maybe we could just at least give you a discount if you want to purchase other ones since she told you wrong. Et, cetera. Where has customer service gone?

would not recommend bringing clothes here to sell. The things that they take and the things that…read morethey don't take, will surprise you. Who knew a brand new pair of Steve Madden boots that were originally $180, that have never been worn, still in the box, would be given less than $6.00. You look at the racks thinking that the things you bring in will sell, and unfortunately, you think wrong!! The cash isn't even worth it, might as well just donate it to save your disappointment.

Clothes are fine, really only for teen girls.. some random ok pieces the real two star are because…read morethe employees are rude and make you feel unwelcome there. They just stand behind the counter talking shit and rolling their eyes. If you would hire better employees I'm sure you would have better reviews

I used to LOVE Marshall's but it's been awhile since I've gone. What the heck happened?? It's like…read moreRoss now. Disorganized, low quality products and just kind of dirty and trashy. It used to be a nice store where you could get some nice deals but it just feels sad and dingy. Definitely won't be back to this location for sure.

Worse customer service ever, unsure if that was a manager on duty last Saturday on 23 April 2022 at…read more0930. Store was supposed to be open, but didn't open until 0933. The person on duty was fairly old possibly in her late 50s to early 60s. She definitely needs to go back to remedial customer service training. And talk about being punctual on time management & proper vocal etiquette. Like seriously what's with the attitude. Door posted at 0930 to be open, I waited patiently outside at 0925, and to enter at 0930, and she started back talking "not until 0930", and I told its 0930, and she back talk to me "open at 0930, stay outside." Now will I return here? Probably not. I ended up leaving the store not wanting to do business again. Totally unacceptable. I request a sincere apology from management & from her directly. I don't know her name, but I truly remember who she looks like if I'll be contacted. Thanks!!!!!

I had a positive experience there, as the prices are extremely reasonable. I wish, I would have…read moregotten the cashiers' name she mentioned this was her second month there, she has great customer service, in pricing things and mentioning the sale price and she actually 'ran to the back' to have an ottoman priced. I would drive another 200 miles plus, with another person, as its always fun, to go out of town thriftying. JF

Love the store of the employees, but the prices are getting out of control. It seems like the last…read moretwo months everything has about 40% more than what it was before for a kids pair of used white Nikes that are no longer white. They were asking $20 for them For a pair of used tennis shoes 50 a pair of shorts 18.

I went into the jewelry department just to look. A young lady by the name of Sarah helped me. She…read morewas kind. Professional, helpful and so knowledgeable and understanding. She is the true meaning of a customer service representative. I was truly blessed to have met Sarah . I believe her manager needs to see this and give her the recognition that she deserves. Thank you Sarah for making my day.

Absolutely unacceptable customer service from a worker named Shivani in the jewelry department. I…read moreapproached her politely and said, "Excuse me, can you help me please?" She was on her phone, looked directly at me, and completely ignored me. I repeated myself and asked if she could help me or at least call someone who could. Her response? She rolled her eyes and said, "I'm busy, wait. Don't you have patience?" Then she raised her hand in my face in a dismissive "talk to the hand" gesture, as if to shut me up. I was shocked. She spoke to me like I was bothering her personally--not like a paying customer in a store. I didn't even argue back because the disrespect was so blatant, I felt humiliated. What's worse is that I'm not the only one. I've now seen multiple reviews complaining about this same employee's rude behavior. So why is nothing being done? Where is the management? How can you allow someone with such an unprofessional attitude to represent your store? I used to love JCPenney, but this experience completely changed my view. If a basic issue like this is being ignored by supervisors, I'm deeply concerned about how this store is being run. I won't be returning.