I had a thyroidectomy yesterday, with Dr. German. He is beyond amazing. From the moment I met him…read moreand consulted with him, he was very thorough and answered every question that I had. I never had any lingering questions either because before I would ask, he would address it all. He is catering to his patients and he is an amazing doctor, no questions asked. He genuinely cares for all of his patients which is also hard to come by nowadays. When I had my surgery yesterday, he made sure that I was good from the very beginning to the very end when he walked me out when my ride came to pick me up. He made sure that I was good and in the car before he went back inside, which is also RARE since I've never had a doctor do that when they're back to back with surgeries. He took my concerns very seriously when it comes to my voice and scars that can form, and he actually brought up a whole plan about my fear of ugly scars and what we can do to prevent keloids forming. I would recommend him to anyone who needed an ENT. Not only is he caring but he is very attentive to his patients. And everyone deserves doctors like Dr. German. Also, the workers in the front and nurses are also super caring as well. I had a pre-op appointment but I was really busy that whole entire day, which means that I had to be in and out (I would have canceled all of my future appointments that day if I was really concerned about my doctor but there was no need since I trusted him completely). They made sure to let the doctor know and Dr. German came and talked to me ASAP knowing I had another appointment I had to attend to which was all the way in Monterey. Overall, I genuinely recommend this place to everyone who needs an ENT. Especially Dr. German. Idk about the rest of the doctors but Dr. German probably speaks for all of them, that's how good of a doctor he is. Ask for Dr. German!

I went to this location for an ear infection. The doctor could not solve the infection. He sent a…read moreculture to be diagnosed and said he was ordering a CT scan of my ear. I never got the CT scan or culture diagnosis until I went to a doctor in Carmel. The Monterey office is worse as they make you wait an hour or more to be seen. They need to be shut down!

Dr.Trapp is not de-sensitized to patients' troubles so he is genuanly caring and kind. He is…read moreknowledgeble, highly professional, ethical and respectful. He listens, explains and answers questions. He is a good person and a good MD.

Dr. Block is such a nice man, as is the front desk and the rest of the staff, who are so nice and…read morefriendly. The place is very clean as well. Chase is the person who gave me my hearing test; he has a great personality. Did I wait in the room where they put you by yourself to wait for Dr. Block? Yes, I did wait for a bit, but it's easy to deal with that if you have your phone with you. I just turned off the volume and played games on my phone while waiting. Was it worth it? Yes, I feel that the wait was worth it. I'll go back in 2 weeks. I really like this place.

Dr Block is one of the best doctors I have seen for ear issues. That being said, his office staff…read moreare either incompetent or lazy. It's almost impossible to get an appointment with Dr Block without waiting weeks yet the staff refuse to keep cancellation list. COME INTO THE 21st CENTURY LADIES. I have had multiple discussions with them and they say they have never done it therefore they never will. It would be such a basic thing to help patients - but they clearly aren't concerned with helping patients. I have mentioned it to Dr Block who stated just call them and ask them to add you to the schedule but they always refuse. He seems almost afraid or intimidated by his own staff. So if you manage to get an appointment you will have good care by the doctor (you might wait a really long time like some other patients have mentioned here).

Dr. Luk was professional, quick exam and gave an excellent summary of the issue with my ear and…read moredetailed guidance on simple remedies. Apparently my ears were super dry resulting in occasional ear ache and itchiness!!

Dr. Luk is a hidden gem. She is a professional, knowledgeable ENT doctor with warm heart. I don't…read moreknow why we could get an appointment within a month without referral. My son was struggling with long lasting cough, and went through sinusitis treatment with other ENT. When we asked Dr.Luk for a second opinion, she suggested that asthma and allergies could be the cause. Her guess was proved correct later by an allergist who diagnosed my son with both symptoms. My son liked Dr.Luk because she talked with him as if she was his caring big sister. I strongly recommend Dr. Luk.

I really like this doctor. I had a great visit with him and he helped me with the ear problem that…read moreI was dealing with at a time

Dr. Awerbuck placed tubes in my daughters ears a couple years ago, we both have seen him as…read morepatients since. He is great at communicating both with adults and children. He works out of a Monterey location off Cass as well as a Ragsdale location in Ryan Ranch. Only downside is occasionally appointments are scheduled far out.

Dr Faler was my disabled son's doctor for 15 years. He had a heart of gold and was the best your…read moredoctor ever. We just learned he passed away. It will be very difficult to replace him. Thank you Dr. Falore for all your care, love and concern over the years.

My husband needed an otolaryngologist while we were here on vacation. We got an appointment right…read moreaway, and Dr. Falor was professional, careful, and kind. His experience showed. We would gladly see him again.

Office staff nice. The doctors are good. However, wait time is 45 minutes easily. One negative the…read morewaiting room is warm. I sit down the hall where it's has fresh air.

I saw Dr Vetter --grateful to get in on the same day i was referred, because of an urgent traumatic…read moreinjury to my jaw. He assessed the damage in a way that felt skillful and i left with a clear plan for healing. Also appreciate that their office takes Medicare -- in Santa Cruz County no doctors with this specialty do (for the kind of evaluation i needed). His humor is quirky, but in a way i can appreciate. :o) indeed the office was super busy (three doctors in office treating patients) but staff was professional. We asked for a copy of the notes for the visit. Maybe they'll be filled out more later, because notes were minimal with some minor inaccuracies.

When we moved to the Monterey Bay, a huge concern was finding the best Otolaryngology doctor. We…read moredid just that when I was referred to Dr. Joel Jacobson. I have ongoing challenges with my sinuses which include several surgeries in the 80's. When we arrived at this very well run office I was greeted immediately and assisted to complete the necessary history and insurance information. Dr Jacobson was warm, friendly and professional from the first moment we met with him. He took my involved history and addressed my medical situation with skill and concern for my comfort. Because of the complicated sinus problems we knew surgery was likely going to be advised. A revision to the 1980's approach was critical to my being able to breathe and smell and function without ongoing infection, headaches and malaise. All treatment approaches were detailed and questions answered with thoroughness and patience. We chose to have the surgery asap and all arrangements were expedited. The operation was skillfully completed and recovery was smooth as expected. Dr Jacobson is my new best "go to" sinus doctor. Luckily, I have not needed him as I am able to breathe and sleep and not be ill with sinus infections!! I highly recommend Dr Joel Jacobson for the care of your sinus health. He really does care about his patients and is devoted to his profession. Do not put it off...you will feel and breathe so much better!!!

I was kept waiting an hour for my appointment. I wish they would have respected me and the other…read morepatients and called to let us know the doctor was behind in seeing patients. They need to have fewer appointments so they are on time. I spoke to the doctor about my dissatisfaction and he got defensive. He had not even reviewed my chart and I had to tell the doctor why I was there. If I were an hour late they would not have kept my appointment. Unprofessional is an understatement! The notes the doctor said he would post with all the terminology amounted to one sentence. Only one piece of terminology and did not mention or name the doctor he was referring me to for treatment outside of the area. This place and the Salinas location needs to be shut down!

Awesome doctors. Great care. Dr Murray is great as are Dr Carter and PA Shawn. The team works…read moretogether to see you're well. I gladly come to them from Redding to get fixed up.

Firstly, I'll give you a warning since they shrug and let you find out yourself. Are you sure…read morehighway 101 will permit to arrive on time for your appointment? I allotted an hour and a half for what would be a 25 minutes drive at 4am just in case I had trouble finding the location, but the solid gridlock on 101 at 2:00pm and the tricky signage for the connections between Highway 87 and 101 left me SOL, (sadly out of luck). Also note, Yelp's four-star rating looks to be overly generous, especially if you scan through the number of negative. reviews. I agree with others, the office staff is short on caring, and I discovered why they insist on having your credit card number up front. Instead of offering a heads up about the navigational problem, orgiving you a detailed set of directions for people coming from a northwesterly or northerly direction, they can claim a hundred points to the patient's zero, for they're going to collect $100 from your plastic if you're sandwiched between semis and can't make your appointment. All I needed was someone to do a thorough job of cleaning the wax from my ears. Now my. 80 year old wife is going to have to do it-- before Costco will examine my ears and adjust my hearing aids! That's all it's. about. Life has become a bit complicated, has it not?