Very unprofessional. The shop doesn't even look like a gun shop. It's like a workbench in his garage. He has very little stock and has to order what you want. Last Thursday at noon I ordered an paid for a ruger. He told me it would be in by Saturday but Tuesday at the latest. Saturday comes and goes and he doesn't call to update or nothing. I thought well I guess it didn't come in yet. A courtesy call would've been nice to follow up and let me know. Monday rolls around. Still nothing no update message. Ok it must be Tuesday I thought. Tuesday passes and I still don't hear from him all day. I had to really try hard to contact him. It wasn't easy. I left a message. He calls me back and says he saw a missed call from my number. He didn't even listen to my message and no idea who I was! Listen to your business messages, dude! He says now Wednesday for sure because it must've been delayed by the rain. Wednesday afternoon comes he still hasn't contacted me. So I go in on to the shop and he doesn't know who I am. I was just in there buying a gun from him personally four days ago and now he doesn't know me from Adam. The shop is nearly empty ever I have been in, so it's not like he's had a million customers to remember. I refreshed his memory. I ask where my purchase is and he gives me the runaround, it's not there, but he can get it, etc. do I still want it? What?? I couldn't believe my ears. Where's my gun?? I finally just asked for a refund. He has a really cheap financial transaction set up on his phone to make sales, no register. He takes my card, swipes it in his phone and says I'll now get a refund. Twenty minutes later I still have NO receipt in my texts of my refund like he said it would appear. I had to go back to the shop again! Where's my receipt? And now he wants me to wait while he works with another customer! There were these shady older teenagers hanging around the shop with tattoos on their faces. When I left I had to ignore them whispering after me "psst hey buddy hey buddy lemme ask you something" like they were trying to sell me something shady. Terrible experience! Really unprofessional. He doesn't run is business successfully and I suspect his poor customer service till run him out of business soon Take your money elsewhere! read more

I paid for 2 break action long guns and some reloading components on June 2, and june 4. Tomorrow is Aug 1, and I still dont have any of them. He originally said they would arrive in 4 or 5 days. I've made several trips to the shop, and each time I get a different excuse. The worst excuse was that the barrels were "shot out" and needed to be replaced. Then he said that he had to screw the barrels in very slowly or they would loosen up. THEY'RE BREAK ACTION GUNS!, no threads to screw! I checked the status of his FFL and it expired on July 1. So why is he taking money for guns he can't deliver because his FFL is expired? At this point, I just want my money back! read more

Went to pick up the shotgun on 05/21/24 little did I know it'd be just the shotgun I'd ordered 250 shells and a cleaning kit to go with it. When I asked about them he told me they'd be there Thursday 05/23/24. Today 05/28/24 he called and blamed Fed Ex for not shipping it I'm under the impression he never placed the order on 05/09/24. It wasn't until after I posted a review that Mr. Shaffren discovered the phone works both ways. read more

Customer service is terrible it took 3 months for a holo sight to come in and im sure at first they never ordered it until I started asking for a refund read more

I ordered a Sig, and 3 months later after dozens of excuses it was shipped to my FFL dealer and wouldn't you know it. THE WRONG MODEL. Which meant it was missing two mags, he then said he would get them sent out. I never received them. His ammo is another great story with nothing but excuses. Go anywhere else, and DO NOT give him money until you get the product, and DO NOT have him do any gunsmithing. read more

awful customer service. never even placed order than gave contradicting excuse as to why products never came.