Simply the best jeweler! I first went to Altan years ago when I lost a favorite earring. Michael…read morewas able to make a match and that began years of my connection with this top notch service-retailer in downtown Fairfield. No repair is too small, no request for help finding a special item is not met with professional, friendly and spot on perfect service.

Michael is the best there is! Helped my sons buy and engagement rings.read more

My fiance and I went to Heberts Jewelry to shop for our wedding bands. My engagement ring is an…read moreantique, so there was no matching band for it. We had both done some research online and had some ideas of styles we liked and prices to expect. Rebecca and her father were so helpful. They volunteered information that helped us save money (we didn't even have to ask!), such as ring sizes that are cutoffs for different price brackets. They were great about helping us come up with solutions for the unique shape of my engagement ring. We never felt any pressure to buy and we were never given any "sales pitch" tactics. Overall, a great experience, a very reasonable price, and we can't wait to see our rings. I'll report again when the rings come in.

If I could give zero stars to this jeweler I would. I dealt directly with both Louis and Joe and I…read morewas absolutely appalled at the service I received. My husband and I purchased a wedding ring and engagement ring from Heberts in the summer of 2009. Several weeks after getting engaged, I noticed my ring was not right: the stones were not set evenly, it was incredibly scratchy under the band because the flange metal from where they drilled into the platinum was not cleaned out, and the bezel holding the center stone was irregular. I brought the ring back to Heberts and they agreed that it was terribly made. They never apologized for selling me the damaged ring in the first place, and were very combative when I asked, What Happened Here? Why did you sell me something that was wrong? Sending it back to the manufacturer took about 1 month (not fun to be without your ring for a month as a newlywed :( )and when I finally received the "replacement" ring in Jan-Feb of 2010, it was of the same poor quality. The stones are not set evenly, the platinum was not cast correctly so it is not smooth, and the flange metal underneath is still there and incredibly scratchy. Again, Joe Hebert sold me this damaged ring knowing full well how wrong it was. I started having problems immediately - my finger turned bright red, became swollen and looked like it had been burned. This was because of the very sharp and scratchy underside of the rings (both the wedding band and the engagement ring). At the time, I didn't know why this was happening, and I had the ring professionally cleaned (I don't live in Milford, so I could not have it cleaned at Heberts), but that did not help since the problems were with the ring itself. Finally, I went to a jeweler here in DC (I Gorman Jewelry on 20th St NW) and they had a ring manufacturer look at the rings. He told me about the flange metal and the poor settings (which I already knew because it is visible with the eye) and the poor casting of the platinum. He suggested I return the rings to Heberts because they were so defective. So, I went to Heberts to explain the situation - not even 10 months into owning these rings - and I have never been treated so badly. First, Joe refused to even look at the rings, stating he was not responsible for how my finger reacts to jewelery. He said I am absolutely not going to take these rings back, no matter what is wrong with them. Finally, after about 20 minutes of pleading, he agreed to look at the rings and after a cursory glance, declared that there was "nothing wrong with them that he could see" - like I was making it up or crazy, while there is a SCAR on my ring finger clearly visible. He made no apologies for selling me such a poor quality defective piece of jewelry and claimed no fault. THEY DO NOT STAND BEHIND THEIR PRODUCTS! I will be looking into pursuing this matter in small claims court because Heberts should not get away with swindling their customers.

Says it's open online but got there and no clear storefront. Called the owner and they sounded like…read morewe just woke them up. Terrible online advertising

I've been searching for Grunberg Jewelers because it's where my husband got me my favorite piece of…read morejewelry--or should I call it art? There's truly nothing like having a jeweler where you feel like family. The craftsmanship and attention to detail are unmatched. I can't imagine any reviews being less than five stars or glowing with praise. Honestly, if there's anything less, it must be a sabotage review, because this place is insanely awesome. Highly recommend Grunberg Jewelers for anyone looking for something truly special!

I took a ring that had split after being resized at another jeweler. Peter looked at it and told…read moreme the split was jagged and not a clean cut, therefore not the previous jeweler's fault. So, very knowledgeable, honest, and quick! It only took ten minutes for him to repair it. The other jeweler sent my ring to get resized and it took a week to get it back! A week vs ten minutes is a no brainer. AND he gave me a six month guarantee. I would definitely go here again over a large jewelry shop.

Amazing!! Cut my engagement ring down a size, looks brand new and can't even see the cut at all…read more Thank you!

These 2 Brothers are the area's go to Gold Smiths! They…read moreprovide honest consultation, fair prices and quick turn around times. Because of my nerve damage in my hands, They have been doing my repair work and stone setting for my jewelry business for years. I highly recommend them if you live in the area! George Beermuender CEO Pristine Jewelry Ltd.

My husband and i have been dealing with palmers for years..Bruce always made sure we were always…read morehappy with whatever we bought. I would most definitely recommend him to my family and friends

Worst jewelery manufacturer in the industry. Custom ordered my engagement ring specificaly stated I…read moredid not want a diamond solitare with prongs that stuck up I wanted a flat diamond. My now husband went to pick up the ring and low and behold it was a diamond solitare with prongs that stuck up and he was told that was the best he could do. I would never order anything else from them if they can't get an engagement ring right I don't believe they could get anything right

Wow. Just before my wedding in 2009, I purchased a gorgeous pendant necklace from the Carolee at…read moreBloomingdale's on the Upper East Side. I wore it on my wedding day and regularly afterward. Fast forward 3 years- while on my "babymoon" in Mexico, the clasp broke loose from the chain. Because the pendant had such small holes through which the chain was threaded, I could never find a chain that I could fit back through the pendant. I was so disappointed as I loved this piece and it had real sentimental value to me. Eventually I decided to reach out to Carolee directly, but I didn't have high hopes that they would be able to help me. I was so wrong! Not only did they replace the chain and send the piece back within a few weeks, they did it for FREE! So, so impressed with the customer service from Carolee.

They offer a lifelong guarantee on their jewelry. I bought earrings years ago and one of them…read morebroke. They were costume jewelry but quite nice. I contacted the company and was told $7.50 was needed for handling fees. I thought it was worth it. Not only were the earrings beautifully repaired, they came back in a lovely gift box. This is customer service at its best. Thank you Carolee!

I tore off the setting on a vintage diamond ring that needed laser welding of platinum and…read morereplacement diamonds. Alex immediately knew what was needed, explained the process in detail, gave a detailed estimate of the cost and followed up by text during the process. I couldn't have wished for more professional and competent work! My mom says the ring looks better now than it ever did when my grandmother had it. Thanks, Alex!

I came in because I was having trouble getting the back of my watch back on after replacing the…read morebattery. The gentleman behind the counter popped it right back in and sent me on my way. Thank you, sir, for your kindness and quick work!