When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.

Communication with Cody to determine services offered and monthly cost were clear and consistent…read more We agreed on terms and I was pleased to be provided with written terms of service that were thorough and easy to understand. Daniel arrived to perform the service and he was professional and listened to all my questions and expectations. I walked away feeling heard and understood, while also knowing was he was going to do every visit. It's just been one service, but so far I'm very pleased with how things are going.

What an amazing company. It's been very difficult for us to find a reputable pool company that I…read morecan rely on; especially living in the PNW and I rent my house out in Arizona. Cody was always good with communication and takes pride in his work. Quality has been amazing. I have had such great experience with them that I will continue to use them for cleaning.... what an amazing job. So grateful for them and their work.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Great selection of items needed for pool maintenance. Good price. Located close to home.read more

From the owner: Your online pool and spa supply store carrying hundreds of items from all the top brands! We are…read morepool and spa experts with years of experience ready to assist you with your pool needs.

Fantastic service and results. Outstanding pricing and quality…read more Miguel is most personable, does not nickle and dime every tiny extra, but includes many basics in a great price. Completed in 7 superhot days (replaster w/ pebble and redo pooldeck). Every evening super clean work place, never trash or debris overnight. My highest recommendations. (We heard about them from B&B Pools.)

From the owner: Arizona Signature Pools is a professional swimming pool contractor in Glendale, AZ that has more…read morethan 20 years of experience. We serve Glendale, AZ, Deer Creek AZ; Paradise Valley Town AZ; Tolleson AZ; Youngtown Town AZ; Guadalupe Town AZ; and the surrounding areas. Swimming Pool Contractor, Swimming Pool Repair, Pool Pump Installation, Swimming Pool Renovation, Swimming Pool Filter Installation

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!

We took many bids, and were impressed with this family owned multi-generation business. As some of…read morethe other reviews have stated, this process is not cheap but this company is very fair. You certainly get what you pay for in this case a beautiful remodeled pool. Our pool was a plastered pool over 30 years old and was in desperate need of a redo. The job starts with Mike Jr. coming out to measure and answer questions and returns an estimate the next day. After our decision was made the whirl wind began, I mean that in a good way. I enjoyed the entire process from jack hammering out the old plaster to watching new pipes being rerouted to picking out tile and pebble sheen and designing our new baja shelf. There are not a whole lot of options for an older pool as far as the cap tile is concerned unless you want to rip out all the old deck and use stone which can get pricey, we decided to go with a new cap tile and selected brown with a blue/grey/brown waterline tile. We were not sure how this would turn out but I am so glad we went with the choice. Our backyard is earthy and natural and this looks soo classy, we chose a lakeside blue for the pebble sheen and Mike Sr. put some extra bling in there for me and I LOVE it! We also added a baja shelf and a couple turtles to the bottom of the pool. Mike Sr is very communicative, patient and answers all questions via text right away and even put up with my indecisiveness about the depth the baja shelf and held an Adirondack chair in the air where it could possibly go to show me a visual. I appreciated that. Overall we are very happy with this company from start to finish very professional, clean, timely and if you are looking to make your backyard an oasis and not break the bank, we highly recommend Creative Pool Plastering Company. Thank you to the entire crew and Mike Jr. and Mike Sr! The Bonkoski's Mike and Kari

We hope our review spares other consumers from an expensive disappointment. We checked the BBB, AZ…read moreROC, and reviews. After 5 bids, we chose Creative Pool Plastering (CPP) to resurface our pool. From day one, CPP was careless and lacked respect for our property. They crunched our downspout and damaged the pool deck, without apologizing or repairing. After job completion, March 20, 2025, they started refilling the pool before they left. They left debris in the skimmer, tire tracks on the driveway, and had not removed the sticker on the new drain cover, now under water. We had to call Mike Sr again, to have them return to finish cleaning up the site. Our expensive disappointment with CPP is the color quality and appearance of the new Mini Pebble Finish. During refilling, we noticed a blotchy appearance to the color of the newly refinished surface. Over the next few weeks, areas lacking color became larger and more prominent. April 28 we contacted Mike Sr about this issue. I have a picture, taken on April 29, clearly showing the loss of color on a large area of our pool bottom. Mike Sr did not come to see our pool until May 14. He said he saw the issue right away. He asked to see the recent Today's Pool and Patio Water Analysis that we had been doing weekly, since startup. The test results were within the recommended range. Mike Sr took a picture of these printed test results, said he would talk to his material supplier, Randy, with Universal White Cement company, and he'd get back to us. After 115 days, on September 6, we still had heard nothing and contacted Mike Sr again. Randy finally came to see the pool on September 22. After another 30 days, on October 22, we still had not heard back from Mike Sr. We contacted an attorney who advised us to give Mike Sr one more opportunity to remedy the color loss of our pool finish. We notified Mike Sr that we had spoken with an attorney. He immediately responded. This was the first time during the prolonged period of Mike Sr's inaction and lack of communication, from May14 until October 22, that he immediately responded. Mike Sr's response was that Randy's report claimed the pool chemicals were out of range on September 22. As we previously stated in this review, the documented water analysis shown to Mike Sr on May 14 was within normal range. Within 39 days of CPP's completed work, we saw many areas of inconsistencies in the pool's finish as evidenced in our pictures,. Rather than standing behind CPP's work and materials used, Mike Sr said he would schedule a "Courtesy Inspection" with the ROC. The ROC investigator, Lisa, was scheduled on December 22 and we received her findings on February 3, 2026. Lisa's findings acknowledged there are many areas where the pool finish is lighter in color. At the inspection, we showed Lisa the April 29 photo of the defective color of the pool finish. Lisa's findings stated she couldn't make a determination based on photos she did not take. Lisa told us that our pool chemistry reports would not be of benefit in her determination. The inspection only addresses the quality of workmanship, not the quality and durability of the materials they use. The findings state the ROC standards hold the contractor responsible for an acceptable pool finish for only 30 days from completion. Mike Sr never contacted us after the ROC inspection. We are left with an expensive disappointment. We do not recommend Creative Pool Plastering.

I went to buy a hot tub and when I arrived I saw a sign in the window that said "Be back in 30…read moremins". I Waited 90 mins and finally the manager arrived back from lunch. The manager Shane helped me with picking out a hot tub that fit my needs. I asked lots of questions as I would with any big ticket purchase. He didn't seem to like that but tried to answer all my questions. Once I decided on my hot tub he proceeded to write up my purchase order. As he was writing it up I noticed a few discrepancies. He started to get mad because I started to question him. He told me one thing as I was deciding on my hot tub and wrote a purchase order for another. He was very upset because I caught him in several lies. He was so mad he asked me to leave. I WOULD NOT recommend buying anything from this place. He's a swindler and a cheat.

We bought a hot tub here and could not be happier…read more Delivered hot tub promptly after we got setup with electrical. During that period the sales office even followed up with us on if we were ready for delivery. Delivery was smooth. Hot tub ran flawlessly. We had one issue where a plug went bad randomly. Service came right out and replaced. I highly recommend this place, they will have a hot tub your looking for most likely. Thanks Desert Hot Tubs!