Went in the other day to check out some low-end computers. Abdul, he's on your right when you first…read morecome in. What a pleasure to work with. We ended up walking out with an ASUS laptop with the understanding that we could test it out at the house with programs we were questionable about. If we didn't like it we could bring it back with no questions asked. We took it home. It was as expected; We installed said programs. They did not work. I called Abdul in the morning. I explained to him the situation and he invited us back to the store. I got my money back with no questions asked. He s real quick to listen, offer suggestions and really work with you financially to reasonably get you what you wanted. In the future when I'm looking for anything in this realm I'll be calling Abdul first. Come check him it.

I went in and bought the iDroid and after using it I no longer wanted it because it kept freezing…read more So when I went to take it back they didnt want it because I have over 7 days and they wrote up a receipt that I never got. So they gave me my money once I pointed out the fact that they still had the 2nd receipt. Also they do a 25% restock fee meaning they charge you 25% of whatever you bought to take it back. But they tried to run a scam on me when I said the phone was messed up, they tried to hide that 2nd receipt so that I didnt see it and the never told me about the 7days or the 25%. THEY ARE SCAMMERS!!

They not only have the new phones but they buy /sell / trade and have previously own phones, so…read moreyou can get what you want or get what you need if you don't have a lot of $. They have a technician on the premises who fixes phones & computer! They have a whole store full of electronics, (computers, tablets, cameras, flat screens, etc.) plus phone plans, phone cards, bill paying etc. And last but not least the folks there (I met Salem & Chris) are very smart and very friendly. This is a one-stop-shop for electronics -- right around the corner from 52nd street. 50 feet from the 52nd street subway station.

This place always has want I need and good price. If u need videos games,computers, and phone you…read morecan trade buy or sell

I went there today with my son's and my son cannot live without his PlayStation I am so…read moreappreciative PlayStation five the people were very very nice. They told me to come back in two hours and they can see if they can fix it. I went back they fixed it and did extra things to the system. I really appreciate them and I was so happy because he cannot live without his PlayStation five

Worst place to do business . They don't even have a return policy . They Might aswell sell their…read morestuff at a signal without a receipt . Job requirements there is to be a con artist I guess. Bcuz once the sale is done the nice kind sales people turns into rude and aggressive. Do urself a favor n shop somewhere else so u don't meet the devil...The Guy who tries to fix stuff in the name of repair . What a joke

They were excellent. Very knowledgeable. Great with installation and project management. Would…read morehighly recommend them to everyone.

I wanted you to know that I have been happy with the results from virtually every project with…read morewhich we've entrusted you. There's been a personal angle that I think starts with your leadership, but seems to have been conveyed to each of your sales reps and your service techs. The first person I spent time with was Kevin on a Saturday morning a few years ago, directly after having an uncomfortable visit at World Wide Stereo. They have the stuff, but they have neither the environment nor the people who are able to provide what I need to feel before unloading significant resources towards things that I really like, but maybe don't truly need. Regarding Kevin, the stunning realization of how much information was stored in one person's brain was a bit overwhelming, and I can recognize it because of the business niche I've been in for the last 35 years. Since then I've dealt with you, Eddie (who I will request on any installation job in the future) and others, all with really good experiences. I want to now mention Matt Gorman, with whom I've begun exploring lighting options for our home. Although I had seen him in your shop many times before, you introduced him to me as your lighting specialist back in April earlier this year. His effort and his persistence in following up on even the most minute details of this project has been really impressive. He has made multiple home visits, brought out a rep (Tony) of your preferred lighting supplier, and provided a quote that reflected our site visits and discussions. Right now, I have commitments that will delay my ability to greenlight the proposal, but I will act on it (probably in phases) as soon as I get from behind some other financial commitments. In the meantime, he called me a few days ago just to check-in. There was no pressure or frustration expressed from him regarding the delay. Instead, I mentioned an A/V receiver replacement I needed to explore. He said he would prepare a quote for that need and he delivered it last night as promised. I will be moving forward with that. Just know that I appreciate the experience I've had with you and your team since I walked into your shop a few years back, and that most of that has had to do with the people that represent your operation.

Outstanding customer service all along the journey of trading in my speakers and choosing new ones…read more Always kept me informed on timing as speakers were coming from Italy. Great showroom too. Dave Mason was so helpful. A bit of a journey to get there distance wise but so well worth it!

Did not work to wow my senses . Did not demonstrate any…read moresystem other than what was on floor of which were sub par. Was more interested in showing rather than listening . Lazy approach .. Was there to be wowed and buy not talk gossip . Very bad approach ..

Nick gave me great advice. Introduced me to new products. Everything arrived right on time. Price…read morewas very competitive.

Great gear! Great pice! Free shipping! We love the new Parasound amplifier. Thank you, Audiolab!read more

Went to get my mom a phone today and I should have known something was off when they said I was…read morerequired to pay at least $20 in cash (A LIE- this is NOT required, but something that helps them meet their quota!). I then found that the sales rep, Ari Scales, charged us for an accessory without disclosing it. I called to speak to the manager to ask for a credit, in which I spoke with Khary Carrintgon, who basically told me this was normal practice because they assume everyone needs a new charging dock (my Mom traded in an iPhone that CLEARLY used a c-type charging dock) & my only option was to return the accessory to the store. I drove all the way back to the store and was then told I could not return the accessory without my Mom's ID or I had to come back the next day. I asked why they couldn't just credit me $20 and the response was "you can call customer service." I feel taken advantage of because I have an itemized written breakdown of charges from Ari, and she did not include the accessory. I only noticed when I looked at my Mom's receipt when I got home. I take the blame for not looking it over in store, but also isn't the employee supposed to have some INTEGRITY?! Then Kyree calls my Mom and tells her I am banned from all T- Mobile stores! This is absolutely unfair to anyone, let alone a BRAND NEW customer. To top it all off, I was charged TWICE by the store rep. She said the system timed out but both transaction cleared from my bank. Now I have to wait for the bank to investigate this in order to get a refund!

I needed an upgrade so I was sold a new phone. The phone needed different charger wires from what I…read morehad. I was sold the wrong kind of wire. When I went back to the store to exchange it, the store wasn't terribly crowded and there were three workers on the floor, but they made me wait 45 minutes to do the exchange. I mentioned that to the worker doing the exchange - "This shouldn't have taken 45 minutes" - and was ignored. Subpar. This happened on June 20, 2022, from 7 to 7:45pm. I hope management reads this and comes down hard on this store.

I walked in looking for audio magazines and just felt pulled into the space. Beautiful layout,…read morereally nice equipment, and the service is just great. I'll definitely be back soon for advice and purchase of new home audio. Definitely recommend at least a visit so that you can see for yourself.

Great place, with excellent high-end equipment. Dave was able to send out crews to our NJ, VA, and…read moreNY homes for installs, so we had a trusted bunch get the job done correctly the first time. Love the VPI and B&W loudspeaker pairings that were recommended, and the drop-dead look their architect came up with for our home theatres. Yeah, they actually have an architect who knows how to seamlessly integrate into existing surroundings. Even my wife is getting into movies now, so I can blast my soundtracks from The Fall of Western Civilization, which I produced!

2 associates + 1 male manager at the time of visit…read more service attended by male associate- inflammatory remarks when requesting info on unexpected length of time on completion of service.

Stopped pass when they reopened from this COVID 19 stuff. The customer service rep came out to the…read morecar and she was very friendly. My wife explained why we were there, she checked our account and was glad to assist us. She went back inside for a screen protector, but they were out of the one we needed. Service like this is well above acceptable during this time!! It a store a little ways from my house, but it's close to a business I frequent and I'm going to be going back when I need help!