I appreciate NT Automotive very much. On short notice Todd was able to service my vehicle's AC system on a Saturday, and complete the job on the same day. Todd was friendly and described the problem, and fixed the issue at a very good price. Todd even gave me a call a few days later inquiry if my vehicle was still running right. It absolutely was and still is. Thank you to Todd and the good people at NT Automotive. read more

I don't really like writing service reviews for companies unless I work with them multiple times. I have been a customer of NT for two years now. They are unmatched in the level of service and attention to detail. Multiple times I have come back to either my beater or my fancy car and it has been washed or the headlights been restored or something else done without asking or charge. Everything down to the wipers and window wash water is checked. Never pushing things like cabin air filters and weird treatments unless asked for. Employees/owners are friendly and a local family. I proudly display an NT Automotive sticker on my car and refer everyone in town I know to NT Automotive. read more

Okay. Did it again. Needed to replace starter. YESTERDAY. Of course. Called NT, took me in next day. Had to check others. Nope, next week. Ugh! Got quotes while at it. Well Todd, took care of me no problem. Even got my AC serviced at the same time. Price match? Didn't even bother. Honestly, and reasonable rates was my deciding factor. NT is always my 1st call. Never told me next week or next month. I'm found my shop. Price around might get you cheaper quote, but the service and Honestly isn't there. Takes time to build trust and one screw up to break it. NT hasn't failed. read more

My catalytic converter was almost stolen - caught the thieves in the act - but it was damaged enough to require repair and some thought. How do I deter would-be thieves from trying again in the future? There didn't seem to be any local options so I went online and found only a few. One was a plate that covered the entire area near the catalytic converter underneath the car, basically a massive plate. That made sense as a deterrent but I've seen catalytic converters get red hot so didn't think trapping heat would be a smart move. I ended up choosing "CatSecurity" and took advantage of their 2 day free shipping anywhere - even to to Hawaii. Now the trick was to find someone who would do the install. My dealership wouldn't so I reached out to 5 auto shops with high stars. The only one who returned my inquiry with any kind of intelligence and care was NT Automotive. They were very up front. They had never done this model of catalytic converter protection before and asked for more details. I found the install instructions online and send it to them. They came back with a quote range (which totally made sense as they didn't know what they were getting into). I agreed and we set a date. Dropped off the car and picked it up within the same day. As the car was already off the lift they texted me a picture of the work. To my surprise, the cost was on the low end of the quote. The owner was super friendly and obviously knowledgeable. He now knows how to install CatSecurity products so if you'd like to protect your catalytic converter, order one online and bring it to NT! read more

NT Automotive - Auto Repair Near Me - Honolulu, Hawaii

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If you want an honest mechanic with reasonable pricing, go to NT Automotive! He will tell me if the job might still be under warranty and to check with a car dealership first. In this economy, you need to have honest people! Thank you NT Automotive! read more

This business is highly recommended. Not only for the service but the care they place is the best.

Ask for Todd. Hands down, THE best mechanic. Knowledgeable, honest and explains what's going on with your car. No BS. Nuff said.

Todd did an AMAZING job on my Prius. I came in with a $3k quote from a dealer for an issue that Todd discovered wasn't even it - just a couple small part replacements. He turned my $3k problem into an under $1k problem. Todd follows up by text/phone, sends photos/videos explaining exactly what needs repair in a way that's easy to follow. As a woman this is crucial - most mechanics try to take advantage. He's HONEST, KNOWLEDGEABLE and EFFICIENT. I HIGHLY recommend Todd and can confidently say I found my go to mechanic on the island. read more

As mentioned in many of the reviews for NT Automative, I attest they are true about how going here would be of your best interest. Hands down out of all the mechanics I've met, I nominate Todd Nitta as the best one out there. Mr. Nitta is not only the hardest working mechanic I've seen but also the smartest one. This is a family-owned business and I support and recommend them 200% (yes double of a 100%). In the past I settled for going to Midas, Jiffy Lube, Firestone and such but I honestly was not satisfied with their overall mechanic work. So one day, I told myself I should try out a locally owned auto business and see if I can find someone who can actually make my car be at its best shape. By chance years ago, I stumbled upon NT Automotive and looked them up here on Yelp. I was amazed with how much people are happy with this business, so I gave them a try and up to now I only go here for pretty much all of my auto needs. One of the best decision I made in this short life we have is choosing NT Automotive. The owner is mr. Nitta, Todd along with his wife mrs. Nitta, Noreen with their children as one. This gives me more reason to support them; since they absolutely care about all their customers too. The pricing is reasonable and Todd is really an honest person and lets you know what is really wrong with your automobile unlike others where they only think of ways to make a profit out of you and don't point out (sadly) what's really the root problem of your car. Mr. Todd Nitta is super experienced and he doesn't hide anything about what your car needs a fixing in and also goes above and beyond in servicing your automobile. Every time after he repairs our car, when I drive it I'm always surprised in a good way because I feel like I'm driving a new car just fresh of the lot! [always feel so happy] Todd and his family is not just a family but a great team together as well, so if you're really looking for someone who can take care of your car, I would in a heartbeat contact mr. Nitta. It's super rare to find someone like him so I'm always truly thankful to him for making my car whole. Just like humans need healthcare, your car needs autocare as well because in a way your car is like a human too that gets sick and when it/he/she (or whatever you call your car) needs a checkup--you know now who to call. Just be patient because Todd Nitta is a human being like us too, so when he gets really busy he does his best working on one car at a time; so it's impossible to work on many cars at the same time since NT Automotive goes for quality care, so being patient is really a virtue, and you will see the results after your car gets healed! read more

We took our 2013 Honda Pilot there for some fluid changes. They took great care of our vehicle and he even cleaned/detailed the entire engine--it looked brand new. Not even something we asked for and weren't charged at all. He also identified a bad shock in the rear and we won't hesitate to bring it back for more servicing. Very affordable....and clearly the mechanic is an automotive expert. read more

NT Automotive - 2013 pilot. Pretty clean--looks like new - Auto Repair Near Me - Honolulu, Hawaii

I have an older 4runner that I got from a relative and all of a sudden the AC was blowing hot air... darn! Everyone knows that a car is useless without AC! I was going through Yelp when my wife said, there's a sticker on the back of the car, take it to that place. OK! Well, of course I looked up NT Automotive on Yelp and it's all good! I call and they said to bring it down. It was a little difficult to find this place because it literally is one tiny driveway into the place. But I did find it and left it there. Well, unfortunately Todd couldn't get to it that day but he said bring by the next morning which I did. He offered to work late - but give the guy a break. I could wait.... I have been through so many dying AC in cars; and it's been the compressor over and over - sometimes over 3 times in a row on my Jeep. So I was resigned to the fact that this would be another $2k hit. Well, I was surprised when he called back earlier than expected saying it was done. I don't know if it was a leak or what - I suspect the evap, but in any case he recharged the AC, checked for leaks and I was good to go. He did charge me for the cabin air filter - my fault for not changing it before I went in. This is a common item that anyone can change and save $60. But he said it was dirty and it probably was. So the bill was less than I expected and I was good to go with a super cold AC system now. Before I left he told me that my car was one of the good ones for the 4runner and to keep it. Yep I will. It hauls music equipment fine! Good service from this place. I will be back! read more

I needed a wheel bearing assembly replaced on 1 front tire on my car. NT Automotive estimated $350 for the job. Dropped the car off on Saturday and left it with them. Come Monday, they increased the price on me to $650 due to needing to outsource the work to another company. On Tuesday, when the car was ready for pickup, it mysteriously increased another hundred dollars and I was being charged $750. At no point was a $750 price tag discussed before starting the $350 job. Somehow, the cost just kept increasing, with the final price being MORE THAN DOUBLE (215%) what I was originally quoted. At most, a wheel bearing & hub assembly should cost about $200 at places like Napa Auto. Lower end assemblies can be purchased for less, $100-$150. This means I am being charged $600-$650 for labor. When I look at their invoice breakdown, save parts charges and taxes, I am being charged $450 for labor and $215 for outsourced labor. Outsourcing the labor was not communicated in the estimate prior to me taking in my car. By the time I was being told it would cost me MORE THAN DOUBLE my estimate, the existing wheel bearing assembly had already been taken apart, meaning, the car was already rendered undrivable until repaired by their pricing structure. In other words, I had no choice (other than towing the car somewhere) but to pay an arbitrary price they kept hiking up as "labor". If there's an unforeseen circumstance, I can understand $500. But $750?! To sell me on $350, then upcharge me $400 more than what they quoted feels deceptive, misleading, dishonest, ridiculous, disappointing, and unprofessional. Unless they spent 7-8 hours straight, uninterrupted, working on my single wheel bearing assembly, I don't know how you can justify charging $665 for labor. Poor communication. Not okay. Feeling blindsided. Would never go back. Would never recommend. read more

NT Automotive - I was given an estimate of $350. Final invoice was $750, $665 of which was itemized as "labor". - Auto Repair Near Me - Honolulu, Hawaii

Glad to have found NT automotive! Todd is very fair and helpful, he even suggested that I may not even need a full timing belt change, saying he rarely see these cars need it till 150k miles. I still did the full timing belt, tensioner and water pump change, but what auto shop do you know of that would actually suggest a cheaper service to do when you was already ready to do the more expensive job? None! To me that's as honest as it gets! I will be a life long customer! Thank you Todd! A1 service! Btw he detailed my whole motor, cleanest I've ever seen it even cleaner than when I purchased the vehicle! read more

Professional and superior car repairs done with Aloha! - EXCELLENT CUSTOMER SERVICE - VAST KNOWLEDGE ABOUT CARS - WORKED WITH OUR BUDGET - QUALITY WORK, HIGH VALUE - OHANA RUN OPERATION - TRUE ALOHA SPIRIT I found Todd and Nori on Yelp after visiting Lex Brodie's for a check up. To be honest, I wish I had skipped Lex Brodie's and came to NT Automotive from the start! They are wonderful and are now my go to island automotive specialist. So here's my experience... Lex Brodie's sent me to an engine specialist because they suspected a leak. I looked online and brought my 2002 Ford Escape to Nori and Todd at NT Automotive right away. It was easy to set up a time and Nori was extremely responsive to my texts and calls for drop off. (See photos for examples of their superb communication!) After inspecting my car, Todd found something alarming that Lex Brodie's failed to notice -- only one of my front brakes was fully functioning! Not only is this extremely dangerous when driving up and down the pali each day but it's illegal to be on the road! I was especially upset because Lex Brodie's did a brake inspection and had me replace a brake part but didn't notice or mention this fatal flaw. (See before picture of wheel.) Lucky for me, I was in the hands of knowledgeable professionals. They searched the island for the part needed which was no longer in production. Next, they searched other islands and the mainland. They were able to track down the part off island and order it within hours of discovering the issue. With the part ordered we waited for it's arrival. In the meantime, Todd washed the engine. At this time a leak wasn't detected but I'll be back in a month for a follow up. When the part for the brakes arrived it was immediately installed and tested. Todd and Nori went above and beyond communicating with me and my grandpa along the way. Today, the brakes work perfectly and I feel safe driving my family around the island. Todd even gave me a full run down of future repairs with the suspension to expect given the age of my car (2002). He taught me what to look out for as precursors to the repairs. I can say I'm becoming more of a car girl thanks to him sharing his knowledge. All around I HIGHLY RECOMMEND this team that is professional, polished, kind, and hard working! They provide so much value and I am beyond happy to support this local business! Thank you, Nori and Todd -- NT Automotive! read more

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i have been using NT Automotive since my little brother got his car, mazda protege. Todd has been great with everything. Thank you for all you do! read more

Found NT Automotive on Yelp! Great reviews and now I know why. Honest and reasonable. Rest assured that NT Automotive will not gouge nor say that you need this or that done on your vehicle, unless it is true. Very responsive, and next time I need service, this is where I will go. Highly recommend!! Honest excellent mechanics are hard to find. read more

Needed tires & safety check for our 2nd family vehicle. NT Auto was one of the first to respond via yelp. After getting quotes, they were the most responsive and most trustworthy per customer reviews. They also don't do safety inspections at their facility but they will bring it to a friends shop to get it done. Brought the car in on a Saturday and Todd asked if it was ok to leave car overnight if he didn't get done in time. I said ok since it's a secondary vehicle. Got a call from Noreen on Sunday stating car was done. I wasn't expecting that since I know they're closed on Sunday's. She said Todd felt bad that he didn't get done the day prior so he decided to go in and work on it. Since I already had prior commitments, I decided to pick up vehicle on Monday. When I picked up the vehicle, Todd went over some other issues that needed to be addressed. Got some quotes and decided to talk it over with the family before making a decision. My family agreed to go ahead and address those issues so we'll definitely be returning to NT Auto. Thank you Noreen & Todd for your knowledge and awesome hospitality and services. read more

Even though I didn't use the company for the repairs I needed I was extremely impressed with how responsive the owner of this company was with inquiries. I left a desperate message after business hours on yelp for many similar companies and this company was the only company to respond that same day and he was very kind to answer all of my questions despite being technically off the clock. Because my repair required a part that was not in stock he gave me suggested that i take my driveshaft to get fixed rather than replaced which ended up doing. So even if I can't speak to using their service given my interaction with company and their honesty and attention to customer service I believe I would use their services in the future for my automotive repair needs. read more

I just called to inquire about a broken window motor I was trying to fix, and they were very helpful. They took the time to listen to the problem, what fixes were tried, and even suggest the next step. I definitely will call back to get stuff fixed. read more

I got a quote through yelp. I'm not a mechanic, but I had a specific safety concern (because it's happened before). They were nice enough to get me a quote for that. The idea was never to tell mechanics what was wrong, but rather to save everybody some time by getting quotes for the same service to see who was giving what general prices without getting 5 inspections. As it turns out, I was apparently hearing a sound that's normal. They did a test drive, did an inspection, etc and didn't find a problem. I tried to pay them for the time they did spend hunting down this phantom sound, but they wouldn't let me! It's hard to find a good mechanic these days. It's not just doing the job. It's honesty and can I trust they won't try to charge me for things I don't need because I'm not a mechanic who would know the difference. This family adheres to the highest level of care and service. The only problem is now none of them are allowed to retire! read more

Hard for women to find honest mechanic that works on Hybrid cars. My 2011 Toyota I had bought just last year thinking it was in good condition started breaking down. This last break down was the Brake Actuator. 1 place quoted so high I thought I'd have to junk the car!, I went to Yelp and NT Auto responded quickly. They didn't even say they'd charge for another diagnosis that I had already gotten done from another place. The quote they gave me was fair and I felt like I could save the car. They found the part was available even before I took it down. They were attentive and took time to do the job right. They took it for a test drive and made sure all was fixed well. I will be referring others to NT Auto and they will be my go-to place. The wife Noreen is quick to respond and kept me updated. Very helpful. They exceeded the service requested,quality was great and quoted much less then other guys. Thanks NT! read more

Todd is an excellent mechanic. I had him install multicolor LED headlight DRL/Halos for my car. I requested quotes on Yelp from various auto repair, auto customization shops, but no one would take the job. Thanks Todd. read more

NT Automotive - Auto Repair Near Me - Honolulu, Hawaii

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NT Automotive is definitely a family-run local shop you want to support. Not just because they do top-rate repair, but because they are honest and really look out for you, your car, and your safety. I went in thinking I needed to replace a costly part that they said, was not necessary. Why did I think this? Because I went to another shop that was gouging me. So I took to Yelp to shop around for another repair shop and I found NT. The owners, Todd and Noreen, are great people as well as honest business owners. And Todd is an excellent mechanic. I'm more than happy to have found them and now I have a great repair shop to take my cars to and not have to worry if I'm overpaying. read more

I found an honest repair shop I can trust. Found the problem quickly and accurately. Thank you so much! read more

I was turned away from a repair shop because they were too busy and another I called was temporarily closed for business. Todd took my car in early am on last minute notice and repaired it and was ready for pick up that same day. Now that's "Fast" service time! When I picked up my car Todd had cleaned and dressed my engine and compartment area without being asked to do so. That's "EXEMPLARY" customer service that you don't hear of now days.Keep up the professional service and great work ethics and you will have an abundance of repeat and satisfied customers like myself for a long time! A good mechanic is hard to find these days but a good mechanic that sincerely cares about his customers are a rare find. Have Todd service your vehicle and you will know what I'm talking about first hand ! read more

WOW! Wish I could give this business 10 stars instead of 5. Norene (I think that's how you spell her name) and her husband Todd are super friendly, personable, and down to earth people. They truly go above and beyond for customer service. I have a 2011 Jeep Patriot that needed to be serviced and in perfect condition to be shipped from Honolulu to the mainland. Todd did just that. He repaired the underlying problem (small evap leak and oil change) Todd also took the initiative and drove my car around the block to make sure the check engine light was off (in order to have your vehicle shipped. ALL lights on the dashboard need to be off) Overall I highly recommend this place for all of your car repairs/services. Norene and Todd do their job with excellence, and are completely honest and transparent with the repairs that are going be done to your vehicle. I wish I discovered this place sooner! They truly treat their customers like family. - Friendly customer service - Great with communication - Honest - Reasonably priced read more

Great service and they're both very personable! Kept me updated and was very convenient accommodating me after hours and on the weekend!!!

My car wasn't getting the gas mileage it should be getting so I sent out Yelp to get me quotes from different places. I got responses about "there is no problem" to "let's change your timing belt". All I wanted was a diagnosis and NT Automotive was the only one who provided that! They weren't pushy with me, they were super helpful and responsive to everything I needed! Although slightly hard to find hidden off Democrat St., I would 100% definitely recommend this place to my family and friends. And if my car ever gives me trouble I'll definitely come back here! read more

Todd and Noreen are the BEST! I had my tail light crashed, and I was searching in Yelp who'd be able to fix it at a reasonable price. I contacted several auto body shops and got several quotes and NT Automotive was by far the cheapest. That's because Noreen spent time searching for the tail light replacement and she even checked out on salvage yard and found it for me! On other occasions, I had my car oil changed and Tood was kind enough to check all the condition of the entire car. That was very helpful! I highly recommend NT Automotive on both mechanics and body works! read more

These guys are amazing! They have done a great job every time we've taken our car in to get work done. They're very knowledgeable, reasonable with prices and transparent to the work being done. A reliable business like this is hard to come by now a days. My family and I are very thankful for them and love/recommend supporting hardworking local businesses like this! read more

NT Automotive - Sign and phone number - Auto Repair Near Me - Honolulu, Hawaii

I used the Yelp suggestion for some basic automotive needs for my car. NT Automotive answered my call. Talk about raising the bar of excellence. This place is amazing. First off, Todd is a no none sense gimmick person that will help with a better understanding on what your car needs at that point. I had a written estimate from another automotive car care center, that stated what my car needed as specified on Michelin guidelines that cost was roughly about $2k. Todd pointed out to me that my car did not need those things, and showed it to me that I dint need that service at the current time. He also went on things my car needs, and recommended an oil change. I just changed my oil at that automotive about 4K ago. With there best synthetic oil they had. He recommended a better oil, and it really made a big difference in performance wise. We also talked about using better gas, and try to stay away from the cheaper gas stations if you want a better Performance on your vehicle. When it came time to pick up my car, I was VERY IMPRESSED by the care he has for his customers. They went above and beyond to any standards that I have seen in any auto car care service. My engine bay was immaculate, and also applied rain x on my windshield at no extra cost but as a courtesy to all his customers. Todd will be my choice of mechanic, and would HIGHLY RECOMMEND him for future services. It really is hard to find a good honest mechanic that shows passion in his work at a good price. read more

A very good local business that doesn't make you wait ridiculously long. They're very busy and still try their best to get to you in a timely manner. It's good to see reliable local shops still hanging on through Covid. read more

NT Automotive - My Mazda b2200 - Auto Repair Near Me - Honolulu, Hawaii

Awesome experience fixing our AC with NT Automotive! All of the other AC companies wanted a diagnostic fee of $99.00, $140.00 or $180.00 just to find the cause of our AC not blowing cold during the daytime hours. Luckily they checked for Freon leaks but none found so we will be monitoring it. After recharging the Freon our car's AC blows super cold! Get estimates then go to NT Automotive for their excellent service and honesty! read more

Had a check engine light, fix it in a few hours. I love this place. I dont know much about cars so I had a lot of questions. Owner was hella chill. The price was cheaper than most places, I contacted 6 shops and this is the best. Efficient, professional, and affordable price! Definitely comming back in future. read more

Todd was so helpful. Really took the time to help me understand what was going on with my car. Did a thorough check of the vehicle and determined that I didn't need the work done that I thought I might need. I feel like a lesser mechanic would've just done the work and charged me whether it was needed or not. The quote itself was very competitive so with any work needed moving forward I will be giving NT Automotive a call. read more

Such great communication. They really work with you're needs and provide the best customer service. Highly recommend.

Needed my headlights replaced, Todd was able to take me in for same day service with a reasonable turnaround time. The job was completed prior to estimated pickup with the utmost care and hospitality. He also suggested other things that should be corrected for optimal efficiency. A huuuge thank you again to Todd for a job well done. Will be back soon for my future needs! read more

5 Stars awesome customer service. Felt very welcomed and answered all my questions and more with great details and options to choose from. Quality work and was very responsive on updating how the work was being completed. Very much satisfied and looking forward to having future repairs done. read more

I went to look around for quotes regarding the replacement of my spark plugs on my Subaru Forester and noticed that NT Automotive LLC had an amazing rating and responds to quote requests rather quickly so why not give this business a try? They responded to my quote request immediately and were willing to answer any questions I had regarding the process until I was able to get my car checked in person. Upon getting my car inspected, they showed me the actual spark plugs, explained the specifics of it, and also provided awesome tips to maintaining my overall vehicle. I came in having minimal knowledge about my car to knowing so much more on how my engine works, haha! They are hospitable, knowledgable, and very passionate about their craft. You'll walk out a happy customer and with a thankful car. Thank you! Their amazing reviews are for a reason. They deserve it! read more

We took in our 14 year old Camry and asked Todd to complete a few maintenance items, check on a few issues, and see if anything else needed attention. He took care of the maintenance, corrected the issues, made product recommendations, and found an issue we didn't know about. Our car drove like a 14 yr old car when we took it in. When we left, our car drove and rode noticeably better. I feel like Todd extended the life of our car. I wish we took our car to NT Automotive sooner. read more