Very responsive and polite. I appreciated the quick turn around and realistic estimated wait time. They also text updates which is great.

Had a dead car battery. Still under warranty and Dustin and staff replaced and gave good advice as to what to do if it happens again. would recommend! Thank you NTB ! read more

I'm very satisfied with the service I've received here. In December I brought my truck in for needed brake rebuilds on all 4 corners. Leon took my phone call, made suggestions, then quickly called me back with pricing and available service openings. The next day when I got to their shop Meghan was efficient and friendly taking my information to get the work started. And finally, Jordan talked to me to make sure I was getting the product I needed since I tow a 7000 pound travel trailer. The work was done quickly and at a competitive price. After a 2500 mile trip with no problems I'm back today for an oil change and tire rotation. I've also recommended this store to several people. Have realistic expectations and treat people respectfully and you will likely also be treated well. RLT 2016 F150 read more

The staff their were really polite and helped me with my tires very efficiently as well as quickly. I would most definitely recommend them for any one needing replacement tires as well as any other car repair services. read more

Came here out of convenience and location in an emergency. Felt like a total screw job from the very beginning. Absolutely disgraceful treatment. Overselling services. $36 air filter I don't need. $40 windshield wiper install that any idiot that can tie their shoe laces can do. $140 brake fluid screw job $24 alignment check when they're doing an $80 alignment anyways. $340 for tires that go for $260 elsewhere $400 standard install But wait $28 mount and install (isn't that a standard for installs????) $40 balance $32 balance for life of tire???? (I mean seriously? WTF I'm never going back!) I would have saved more money by going to the east side wearing a sign that says "Rob Me," versus what was paid here. They were condescending in their tone when you'd counter them on a service suggestion, and flat out wrong on federal mandates specific to tires. Yet, they sound smart quoting the wrong federal regulation when they're conning a sucker. It's criminal what they do and how they talk customers into services they don't need. read more

They're short staffed right now due to covid but still did a great job! I needed tires and they had mine in stock so I didn't have to wait for an order and service was good. read more

November 11th I came in to order tires for a 6 hr trip we were leaving on Friday, 15th after 3pm. Store didn't have them in stock but had a set shipped FedEX that evening. Not having any concern they would not get installed by our trip. Friday the 15th comes around and no tires. Had to rent a car for a 6 hr drive to Maryland and back. Call Tuesday, 19th at 7:48am and still no tires. Leon called me back at 9:13am and said he was sorry, not sure what happened but no tires. They have a set in Brookpark they could get by Friday, well we leave for FL on Thurs. Failed again. Worst experience ever and my car is in the garage on jack stands without tires. Its not the local guys fault so who messed this experience up as I am stuck still. All I got was a sorry, even if they would have took 10% off I would have been ok but nothing but a sorry. Horrible experience. read more

NTB-National Tire & Battery - Tires Near Me - Hudson, Ohio

Told the service rep, Leon, to have the tech use a putty knife to remove old weights from wheels as they needed to be rebalanced and new rims. The wheels are only months old that cost quite a bit. Also advised to not use a impact gun on the lug nuts. Leon assured me they use a putty knife and they don't use impact guns on spline nuts. After these requests, it fell on deaf ears. I watched the tech from a distance around the corner, heard the impact gun and watched him remove all the lug nuts with it. I confronted Leon about it and did nothing about it. I then watched the tech remove the weights with a flat head screw driver gouging the wheels where the old weights were. Lug nuts again were put on with a impact gun. Leon lied straight to my face when I confronted him about this. Another tech checked only one lug nut per wheel for torque but I can't be sure he torqued to spec of 76lbfts. If tech's get annoyed by people who hover, there's a reason. I say hover and make them nervous. Service writers lie and techs don't know how to read or follow simple instructions. All I got from Leon was, "All I can say is I'm sorry". Right. read more

I had a flat tire and stopped here only because it was close to where I had my flat. They threw the spare tire in the back never bothering to bolt it back down. It was not a complicated system, just screw it back onto a bolt. They kept the tire pressure caps I had on my tire. Did not know I had been sold a warranty I did not want until I got home, they never gave me the option. I called them and they were going to call me back yesterday and still have not heard from them.Really BAD SERVICE all the way around. read more

I had my company car serviced there one time, which will be the last. I made an appointment two days in advance for a standard service, which normally takes the dealership a couple hours to do. After dropping the car off, they tell me they don't have the oil filter for my car and need to hold the car over night. When I pick it up the next day, the car displays "service needed". I tell them that they forgot to reset the message. They go to the car and "reset" the message, but "service needed" still shows. I tell them a second time and they "reset again". Take car home and see chemicals spilled inside trunk (I have a diesel that requires an additive fill in the trunk). Call the manager and he said they knew about it and cleaned it the best they can. Then I complain about the time it took for the service and he blames it on me for not telling them to order the oil filter!!! Now, my "oil change needed" light comes on, only 60 miles after the service, which included an oil change. It's obvious they don't want to provide any customer service! I will take it to the dealer from now one, even thought they are more expensive. read more

I ended up here after having a horrible experience at the Lakewood NTB. The Hudson NTB was honest, fair, quick, clean, and professional. Although the price for an oil change was a little on the high side, I left feeling happy with NTB. They also quoted tires at a price better than what I found anywhere else, even on tirerack.com. Granted there was a discount promotion at the time; however, the promotion wasn't posted anywhere. The salesman just knew and he offered me the promotional discount. This told me that they are looking out for the customer. I was very pleased with the Hudson NTB location. read more

Wonderful experience at this location. Very patient and thorough in recommending the needs of your vehicle. Applied the available coupons for me. And even told me about a Mail In Rebate. I knew what my car needed and they didn't venture off into the weeds - pushing add-ons and other services. Reminded me of upcoming maintenance and were very informative. I will DEFINITELY be back!!! Five Stars! read more

This is the place to get Tire's and all your service needs. Fast and Friendly service.

I've been going to NTB Hudson for many years, and they've done some goofy things in the past, but nothing harmful. That changed last week when I took my car in for a brake and tire check before driving to Maine. $973 later, I was assured that I was ready to go with new tires and brakes. I didn't really drive it much before getting on the PA Turnpike for 5 hours. I began to notice that every time I hit a bump, it sounded like I had no shocks. So I tried to be slow and careful until reaching Harrisburg late that night. I took it in at 7 a.m. the next morning to a local NTB and they couldn't believe what they found: there were no bolts on the front left caliper. I stopped in to tell the store manager about it when I returned, and all he could say was that it was an experienced mechanic and "how could they make it right". They didn't find extra parts laying around my car? They didn't test drive the care? What if my young grandson had been injured or worse? I will never trust this NTB again. read more

Let me begin by saying I have been a in medical sales for years. I have been through more sales training sessions than I care to remember. I also understand quotas and upselling very well. The managers NTB have me beat however. Unfortunately, they are swindling consumers on a daily basis. My wife went in because her brakes clearly needed replaced. When the manager came out to speak with her, he led off with a quote of ma'am how much do you really like this vehicle. He was clearly trying to take advantage of my wife who knew nothing about car mechanics. He proceeded to tell her that she needed nearly $3000 worth of work. Including brakes, rotors and calipers on all of my tires. I got on the phone and explain that I had all of this done about 24 months ago at the same location. Floundering a bit, he told me that all Toyota Sequoia's had this issue. In fact, he explained that every couple years was normal. That is total BS!!! On the advice of a friend, I took at next-door to an independent mecanic shop call Koehlers. These were true gentleman. The shop is old-school, but they are very fair and reasonable. Instead of thousands of dollars, I paid them about $400 for a rotor and brake pads on all of my breaks. Additionally, they did a few other minor things for free. Do yourself a favor and avoid NTB at all cost. In speaking with one of the managers a few months back, he explained that they were on a quota System at all of the stores. And guess what, Hudson leads the pack in the region. Surprise surprise. read more

Don't send a women to this place alone!!! I've been using this NTB location for a few years, oil changes, etc. Recently I could see that every time I took my car in for minor service they provided me a laundry list of issues. The list of non-flattering issues with this place goes on and on. The last straw came recently when my wife had a nail in a tire, I told her to take it over to NTB, this place has taken the cake for taking advantage of women. First off told her they could not fix the tire, and not only can they not sell her a new tire but she needed to replace all four at the same time which is total BS. While she was at NTB I was on the phone with the Nissan dealership which told me there is no need to replace 4 tires unless there is other issues (this is a 2015 model vehicle). NTB handed her an estimate of $700 for a new set of tires, including alignment and road hazard (which they said was mandatory). She told them to get her car out of the garage area and she was leaving. She proceeded to go to a Nissan dealer and get the single tire replace (since the nail was in a bad spot) for an out the door cost of $128. This will be the last time I go here, and will recommend the same to my friends and neighbors. Sorry NTB, you have a good business model but a bad was of executing it. You just can' swindle people and expect to continue doing business. read more