Note picture of actual review. They must think most are idiots with their upsell tactics. I had a…read moreslow leak in one front wheel (ended up the wheel actually cracked but that's not the point). We have a 1 yr old Mercedes amg suv and I wanted new tires vs what I thought would be a plug at the time. They ordered the front tires and 2 days later called and said I should replace the 2 rears or it could cause transmission damage due to the staggered wheel set up..... I made a comment if I pick up my suv, drive across the street, remove the 2 front wheels and rolled them in would u. Install the tires? Guy said yes....are u kidding me. I would never recommend a place with these sales tactics. Ed & Peggy galnack need to review this place...

They worked on my brakes and a few months later I needed more of the same work done, they didnt…read morestand behind their work or the materials used. I won't take my vehicles there again.

Jim's Auto is a great shop. They scheduled an appointment for me and let me know what needed fixed…read more They gave me good information as well. I had things that needed fixed to pass E-Check. They also saved me a bunch of money by getting what needed fixed now to pass E-Check. They kept me informed of the progress and had my car back the same day. Highly recommend them.

Dont lie. Was told several things needed fixed, i took to another mechanic, nothing was wrong…read more Saved me $400.00. That was 5 years ago. Still wont go back.

Matt and Shawn and the crew are just phenomenal people and mechanics! GREAT customer service, and…read moreso trustworthy!! They take pride in doing the job right and getting you in & out as quickly as possible. If you being your car in for a service that may not be needed (like brakes), they'll tell you! Most highly recommend!!

Love this place! Friendly, knowledgeable staff who are all as honest as they come! Kudos to Matt…read morethe owner. I have been coming here for over 4 years now and not afraid to bring to them any make or model. Fazio's is as professional as they come. They will call you with update and make suggestions for things they might have found during their complete vehicle inspection. NEVER has tried to sell me something I did not need. Shawn out in front is their""Director of First Impression" And does an outstanding job welcoming you to the shop and listening to your wants and needs very intently.. Fazio's in Hudson IS MY go to place for all car and truck needs!

If could give no stars I would ,did unauthorized diagnosis to car and charged me for it with no…read morenotice of fees or approval. I asked for a simple muffler repair estimate, nothing else,set appointment, talked on phone to worker about car confirming. Then got a high estimate. They then said $80 for diagnosis, and had to put tires on and such.???? For a muffler repair estimate? Came back with like 15 things wrong with oil,lites,transmission, filters,wipers,etc. I understand upselling but when they charge to look at that stuff with no approval or authorization and no prior notice of fees that's ridiculous. I asked who authorized it and they said its a standard fee and had to diagnose the issue. I asked for a muffler repair estimate in middle of under car,when is it necessary to take tires off and under hood? They went as far as drive it back in shop when I started asking questions about fees????! There's so much more but that is the basics. They then overtalked me on phone and explained its like going to the dentist and we dont have to tell you there is fees??? Ive delt with many other shops and have contacted countless others dont have these fees without stating it and or authorization 1st

I have two old Vibes. (2008) They fixed both quickly and at a price that I thought was very, very…read morereasonable. The heating system on one was not functioning properly. The other had a transmission fluid leak that needed a part that was no longer available. Within days both were back home and functioning perfectly. I was quite pleased. Phil kept me informed along the way. I don't think I could have asked for better service. Nice People too. I highly recommend them to anyone who wants professional treatment, fast turnaround and very fair prices. Joe England, Hudson

I would leave a 0 star if it was possible. I came here a few months back to get my oil changed…read morewhile I was in school, when I tried to do it myself when I was home for summer I noticed the drain plug would not come off, it would tighten then get loose and tighten again. Moral of the story they stripped my drain plug by over tightening with their impact. I decide to take the risk to drive 50 minutes to show them and I was told that the district manager was notified and he would contact me shortly. Shocker they never got back to me, so I decide to call the store. I finally get passed their annoying automation system and talk to an actual human who promises to put me on the DM line, I sit on hold for over 25 minutes and then they decide to hang up the line. Annoyed I called back, and shocker again, I stay on hold for another 15 minutes before I decide to just hang up. I would never recommend anyone to even take the chance to come here for services. I would take my chances in replacing an entire engine over these phony "mechanics". Wasted days of moping around being scared to use my car, hoping that they would take accountability. Huge suprise they never did and I doubt they ever will. District manager, human resources, and just about everyone involved with this store needs to be stripped of a job.

I would give a negative 20 stars if I could. This is the worst pkace I have ever visited for an oil…read morechange. First off, I selected the 85.99 + tax service and walked out paying 110.98. They tacked on a shop service fee of 5.99, and another 13.99 for the oil filter. Such false advertising. Additionally, they did NO safety check, didn't check fluids, breaks lights-NOTHING. The store manager was there, knew I was unhappy and just shrugged and said to call corporate. I will never go to a Take 5 again.

Had my car for a week and didn't look at it until I was having it taken to another shop. Tested the…read morebattery and alternator when the car already started and that was never an issue was asked to test the fuel filter and $130. If you need tour car right away because you have kids and work don't use this place.

I was in an accident and stow police had this place tow my car. Right before my accident I filled…read moremy tank and when I had them tow my car back to me I had an empty tank of gas. On top of the most ridiculous charge ever for a tow, these slimeballs siphoned my gas out.

Took my car in for bad starter, charged me $40 to check battery/starting/charger. They said I…read moreneeded a tuneup, starter was fine. I said go ahead with tuneup. Car failed to start next day 40 miles away. It needed a starter. Stay away from this place unless you like paying outrageous prices. They quoted me $382 for a rebuilt starter if I needed one, the place where I got the starter replaced was $182. They charged me $12 for a spark plug, Autozone had them at $5. They charged me $100 for new spark plug wires, the most expensive I saw online was $50. I learned my lesson, will not ever use them again.

I brought my car to this Firestone location in Hudson, OH to have all four tires replaced (Work…read moreOrder #100603). When I picked up the vehicle, I immediately noticed a large, fresh scratch on one of my rims -- damage that was absolutely not there before service. I take care of my vehicle and inspect it regularly. The damage was consistent with a tire machine mishap, not curb rash. When I brought it to the store's attention, the manager, Justin, was dismissive. I was told it was "old curb rash," and at one point was even asked if I was sure I brought my car to that location. My follow-up phone calls went unanswered. The in-store experience was frustrating and unprofessional. After posting a review online, I received a message from Firestone's corporate Social Care team asking me to email full details, which I did -- including my work order number, photo evidence, and contact info. I never received a follow-up from that email. Only when I updated my Google review again did I get another response. That tells me Firestone is more interested in controlling their public image than actually resolving customer complaints. I made it clear that I will not work with the store manager due to his prior conduct and requested someone higher (district manager or above). As of today, the situation is still unresolved. I'm still open to a fair solution, but this has been disappointing at every step. I would caution anyone bringing their vehicle here -- check your car closely before and after service, and be prepared to chase your complaint if something goes wrong.

Very responsive and polite. I appreciated the quick turn around and realistic estimated wait time…read more They also text updates which is great.

Had a dead car battery. Still under warranty and Dustin and staff replaced and gave good advice as…read moreto what to do if it happens again. would recommend! Thank you NTB !

Talk about over the top employees...my car started overheating coming home from the vet with my…read moresenior cat. I popped in Valvolene to get off the street. The manager came out to take a look - turns out water pump may be going. She filled it up- and I was able to get to the shop by my house. I've always had good experiences when they did my oil etc. but this was over the top. KUDOS to her and many thanks!!!

I went in for a routine oil change 10/28/2024 mileage 32812 and had no engine service light on as…read moreof yet. The next day Tuesday October 29th after getting my oil change my engine service light came on while driving home from work. Which caused a very high concern for me as I have gotten many oil changes and have not had this happen before. I was unsure if it was a faulty light, so I waited a few days, and the light never disappeared. So, I took it back Saturday Morning 11/02/2024 around 9:15am with mileage they recorded at 32884 and when they checked the problem he came to same conclusion that there was no oil or a lack of oil. They gave no resolve and had a lack of concern for my safety. They told me the only solution would be to pay more money to have oil added, which is a service that should have already been completed. PLEASE DO NOT GO HERE IF YOU CARE ABOUT YOUR CAR.