I called a couple days prior to making my appointment to ensure they had my tires. They ordered them, confirmed my appointment, and were ready to go when I arrived. Smooth operation: exact tires with warranty, workmanship was great, and my car wasn't dirty with grease like you get it back at most dealerships or tire places. I'm very happy with the value of my purchase (I checked around and no one could beat their price), plus I got a military discount! I'm very happy with the tire service here at this NTB! read more

What they lack in professionalism, they make up for in availability, which is probably a causal relationship. Toilet would be better free of caked on feces. A bit less profanity and loud griping about other customers (also whispered when in the indoor waiting area) would also be an improvement. On the plus side, they're friendly and helpful. read more

I dropped my vehicle off on Thursday after speaking with a store rep whom advised me that it would be looked at and worked on the very next day. Now mind you, I arrived after 6 and the rep stated that he would be there to receive my vehicle. So as I do always, I lock my doors and headed inside to give him my keys. He assured me that on Friday I would receive a call updating me on the progress. So here it is Friday, I called mid afternoon only to be told that my vehicle was not looked at or worked on because there were cars ahead of mine. Ok, I get it fine, he then proceeds to tell me to give a call back in a few hours for an update. So here it is 3pm, I called and was advised that my vehicle STILL HAS NOT BEEN LOOKED AT, and that his tech leaves at 6 and that he will look at it and run tests to see what's wrong. 6 comes and goes and no freaking call, so the next day, Saturday morning I call when they open and was told by a female manage now that no one has looked at it yet. I called again around noon and the same thing again, " the tech hasn't gotten around to look at it yet"!!! At this point I'm PISSED!!! So I hang up and about an hour later I called to be advised of the same exact thing, at that point I said I was on my way to get my vehicle. I get there and there were 4-5 techs there, 4 of the 5 were sitting around doing ABSOLUTELY NOTHING JUST SITTING IN THE BAY ON THE LIFTS AND IN CHAIRS. I walk in get my keys and proceed to my vehicle only to be greeted with my doors being unlocked and a HUGE CRACK IN MY FREAKIN WINDSHIELD. I immediately head back in and tell the female that when I dropped my vehicle off on Thursday, I locked the doors and there was NO damage to my vehicle. She immediately got on the phone and called the site manager Landon (I think that's his name) who told her that he will look at the "video on Monday" and call me. Well, Monday comes and NOOOOO CALL, so again I called and spoke with so called " Landon" who stated he "looked at the video" there was no one on the lot nor was my vehicle moved. I said that's strange because when I got there Saturday my doors were unlocked so explain that, well he couldn't only that it wasn't moved. SMH, WELL EXPLAIN MHY MY DOORS ARE UNLOCKED. Landon " do you want to speak to the DRM", because we are not responsible for damages to your vehicle. So why tell customers to drop off their vehicles if your not gonna be responsible???? Crickets.... Well complaints will be filed to corporate and BBB, reported on Yelp and on all my social media platforms as well as AAA because they always promote other business as well!!! read more

NTB-National Tire & Battery - Crack in the windshield after leaving it on the lot at NTB from Thursday to Saturday. - Tires Near Me - Midlothian, Virginia

I went here to get my car re-inspected and to get back brakes. I have a 2013 Honda accord and the price was within my budget. The customer service was great and the inspector made sure to call before proceeding to fix what didn't pass inspection. I would come back if I have any other car maintenance. read more

Fixed me up in a jiffy. They are nice folks, doing good work. Paul is EXCEPTIONAL! I'd go back, and send friends and relatives there. THANKS!!! read more

I took my car in for a very simple oil change; how do you mess that up? I figured something wasn't right about the person who worked on my car when the guy running the register brought me back the cord used to hold my hood down shambles & tried to convince me it had dry rotted. My dad had used it to tie my hood down after the car had been involved in an accident 4 months ago. It's one of those cords that has hooks on it & you use to mend a situation until you get around to fixing it. That cord had been securely in place for MONTHS! & the guy who did my oil change didn't have enough common sense to think not to bust it up like an animal to open my hood???? After that how would I get home because you'd need to use it to secure the hood again. ‍ After he finished the oil change he was still back there messing around for another 45 minutes! Which I thought was odd & was told he was trying to replace the cord he had tore up. ‍ anyways, I paid for the service and drove 7 minutes down the street back to work. After work, I went home where my car stayed parked for until Friday. On my way to work I noticed the hood looking as if it would lift, which pissed me off because the guy had to find another cord & it was not as secure as how my dad had it. But a few miles later my car started PROFUSELY SMOKING! I was literally terrified! I had to pull over and there was smoke EVERYWHERE. The oil, battery, engine light had come on and the temperature meter read that my car was over heating. My grandmother had this car for over 25 years and brags that she NEVER has had an issue & she brags about how pristine the engine is of this car. It's a Subaru and she brags about driving it through bad weather & hitting a deer & not even having a scratch. I've been driving this car for months after it was in an accident and I've NEVER had any issues with it. I take it to this place & these guys destroy my car! A passerby stopped to help because the front of my car was engulfed with smoke & he took a look at my car and this is what he discovered: 1. They over filled my car with so much oil that it was leaking and splattering all over the rest of the engine.there was oil that was visibly splattering all over the engine and had saturated many parts of the engine. 2. THEY SLASHED MY RADIATOR! Tried to glue it back & then put duck tape on it! 3. There's a weird leak in the place where my antifreeze goes. 4. My dad confirmed later that they used the wrong type of oil in my car & WAY too much of it! My car no longer holds water & keeps over heating and it locked up and shut off!!! The passerby that helped me filled it up with water and told me to go home or get somewhere safe immediately & plan to have it looked at and towed. Since I'd made almost to work I was able to drive it about 2 miles and had just barely made it near the parking lot before it locked up & shut off and I, a woman, had to put my car in neutral & push it into a parking space in the parking lot! My car has been stuck at my job since Friday & MY BOSS HAD TO COME PICK ME UP SO ID HAVE A RIDE TO WORK the next day!!! Very embarrassing! HOW does this happen when all I asked for was an oil change???? I'm better off YouTubing it myself!!!! The fact that these ppl are allowed to work on cars is a shame. I think I may possess more common sense than whoever they had working on my car. YOU PEOPLE NEED TO LOOSE YOUR BUSINESS LICENSE! read more

NTB-National Tire & Battery - They had slashed my radiator and tried to ducktape it. You can see the sticky stuff from the duck tape and the glue on my radiator - Tires Near Me - Midlothian, Virginia

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Had a major blowout one evening and my spare was on its last legs. They were able to get me in the next day and were very helpful! Cars are not my expertise, but they didn't take advantage of that - gave me all of the info (pros and cons) about the tires they had in stock, what they could order, etc. and let me make the choice. Definitely would go back read more

BEWARE!! I took my car in for oil change last night. Manager says front 2 tires down to 1/32" & 2/32" of inch wear. This puzzled me as tires had only 35k miles & were 65k tires. Examined them myself & thought tread was fine. When I returned today to have tires replaced, asked them to measure tire wear. Both tires came back at 4/32". No new tires needed. Back tires were supposedly 5/32", but today had 6/32". Either manger didn't verify a poor technicians' recommendation or they are trying to scam me. Dishonestly is the easiest way to make someone walk way. That's what I did. read more

This service center has really gone downhill in the last few years. Minor service takes at least two days, and forget it if you need an inspection. The waiting area is dirty and run-down and no longer provides coffee or even a tv. Even worse, the potholes in the parking area are so deep that cones placed in them were recently under water after a rain storm. When this was Merchants, we would have given them a top rating and were happy clients for twenty years, through five different cars. We're now looking at other service centers. read more

Sebastian has been a huge help in my tire replacements. He is very professional, knowledgeable, kind, caring, patient, quick phone responses, cares about the customer getting the best customer service. Willing to go beyond the call of duty giving the excellent customer service. SO glad I switched locations. Highly recommend this place. read more

One of the guys that seems to be of management level here needs some training when checking people in for service. This guy either hates his job or he can't work under pressure. He may be short of staff but he sure as hell doesn't need to take it out on the customers that are there to have work done. If only go back to this place if I were very desperately. Enough said. read more

Staff are very friendly, patient, and most importantly not pushy sales persons. They explain your needs well. While there are places to find the same tires at a better price point, they definitely excel at customer service. read more

The worst -- After being shown the sticker with the correct tire pressure, the manager proceeded to overfill all 4 tires by more than 10 lbs each -- should have been 33/34. Insanely dangerous in wet weather! When I turned around and went back, he argued with me insisting pressures were correct. Very patronizing. I insisted that the local dealership be contacted to confirm that I was correct. He adjusted the pressure after that, but no apology was offered for his hostile attitude. read more

NTB-National Tire & Battery - Tires Near Me - Midlothian, Virginia

Customers -- BEWARE!! Super disappointed with the service here. Overall, one of the worst experiences I have encountered with any type of service! I took my car in for a routine oil change. I made an appointment online. Immediately as I walked in, I see my name on the TV screen and my 4 o'clock appointment time. The manager of this location sharply informed me that online appointments aren't guaranteed due to whatever is going on in the shop. Okay. That's fine, I was dropping my vehicle off - so no worries. Now 20 minutes later they call to tell me I need all of these repairs etc. etc... Luckily I have several family members who are very experienced with vehicle mechanics and told me they were trying to rip me off. I picked my car up. Mind you it was ready 30 minutes after I dropped it off (I guess they weren't as busy as the manager thought?)...I paid and drove off. As I was driving home, I realized my hood was not shut down completely and my gas door was open. Nice, solid work guys. The icing on the cake was the fact that someone removed my bug guard ($85) and cracked it when they were screwing the bolts back in. I'm still not sure why it was removed during an oil change, but obviously these are not the most skilled mechanics in the area. I will never go back and will make sure everyone knows to take their cars elsewhere! read more

Great people, only go here for tires. Nine sets of tires installed on our family vehicles over the years. Great deals!! read more

I came here on Saturday for the first time and met with Michael who was very professional and hopeful they fix my tires and breaks. I came back today and met with the store manager Patrick that was also wonderful and very professional I recommend them there service is great!!! Price is fair. read more

NTB-National Tire & Battery - Front entrance - Tires Near Me - Midlothian, Virginia

DO NOT MAKE A RESERVATION ONLINE!!!! I made a reservation online 2 days ago for a 12pm oil change. I get to the store at 12pm to be told it will be 3 to 4 hours for an oil change. That is ridiculous!!! Whats the point of having a reservation system if you cant honor it??? Never again and I will be canceling my account with NTB not happy at all about this. read more

Ridiculous prices! Our van died late on a Friday night, we figured it was either a very dead battery or alternator and NTB were one of the only places I could find capable of fixing both open on a Saturday. My mom is on dialysis and this van is the vehicle she can get into with her wheelchair so I needed it fixed before Monday. They fixed the battery but it cost over $250 for a battery! Left the lot headed to my next stop, the grocery store. As I'm pulling in to the store, a gentleman flags me down and informed me that he thinks my radiator was leaking. Pull into a spot and hop out, sure enough fluid is leaking everywhere. Add enough water and fluid to return to the mechanic lot. The same man who helped me said they could look at it but it wouldn't be until the next day. Fine. Get a call the next day, $720 for a new radiator, SERIOUSLY?! I tell them thanks but no thanks. My husband has a buddy who works for NAPA Auto and can get us a new radiator and his car guy who works for himself on Sundays, to install it. $300 total cost parts & labor. Runs like new. Upon closer inspection of the old radiator there is a tiny hole & a scratch along the metal. The guy at NTB tried to tell me the tow truck driver must have done it, except the radiator isn't anywhere near the same area where the tow hitch had been hooked up. I question exactly what happened between bringing in my car for a battery to it suddenly turning into a nearly $1K repair! Never again! read more

My usual location that I go to was booked solid, so I had to schedule work at this location instead. I called and scheduled an appoint for the next day. I showed up on time for the scheduled appointment. Michael quickly greeted me and processed in my vehicle. Quick and easy, and they even got my vehicle into the garage quickly. What I didn't like was when I checked the man at the counter told me there may be additional costs involved, implying this because of the work that I had done. This is my second "Wheel Alignment 5 Year Policy" on this vehicle with them, and I have always done all of the suspension work myself in that time period and they have always done the alignments. NEVER have they ever told me that there may be additional costs to do an alignment. Nothing I did would require additional costs. My impression, they were trying to take me for my money. They knew they won't going to make money from doing an alignment since I have the 5 year policy, so he was already trolling to make a service sale. Nice try. I had a few words to say about that to him. Two hours later my vehicle was ready, but not done well. One of the alignment adjusting nuts that I hand tightened yesterday on a new part, they claimed was too tight for them to properly adjust. Laughable! I will not return to this location. I feel like they don't want to do the work that was prepaid with the "Wheel Alignment 5 Year Policy", only want to sell a service today, right now. read more

Michael Booeshagi and his team have been really great. I originally just bought tires and had oil changes there, but over time I ended up relying on them for other mechanical needs. They've helped me keep the maintenance up on both of my vehicles and just this morning I found I needed a new catalytic converter. They replaced the catalytic converter and I left. I got no more than a mile from the shop when the engine light came back on. I returned they took care of the challenge at no cost to me! They are very gracious and easy to talk to. I highly recommended this branch for your vehicle needs outside of the dealership. read more

Poor service and high prices. Took my car there on a Sunday bc they guaranteed they could get it done that day and no one else was open. Long story short, they didn't even get to it until Monday, and then charged me double what it should have been. Had to have my starter replaced - which should cost ~$300, yet they charged $600... read more

Great place to get your vehicle worked on. The staff is very knowledgeable and the price is fair. I recommend this shop.

This store is one of the best ive been to in a while im glad that they inform me on everything thats wrong with my car for a cheap price!

I have been a loyal customer fir many years. Not anymore! I had my car there yesterday to fix a slow leak in my tire. This morning on the way to work, i noticed a screw in another tire. When i calked to explain what happened they were too busy to even look at it. A came over to Allen Tire and they helped me right away. Allen Tire now has a new customer! read more

Great service with friendly people. They were able to get me in right away. The prices were great and they price matched.

I went to the NTB on Sturbridge, we had been going to Merchant for years and then they got bought by NTB, well back in the fall of 2018 we got new front brakes on our older car then in April of 2019 they told us we needed new rear brakes and front brakes, I could not remember but I could have sworn we just got new brakes but we have two cars so I just thought I was confused. So today the car failed the inspection because the 90k mile tires we bought there last May are bald, so we bring it back to NTB and my husband looks through the paperwork and realizes they put new brakes on the front 5 months earlier and then replaced them again in April. The people that used to work on our cars for years are all gone now, I am not happy with the people at this store and don't think I will be going back. I cannot believe we did not pay attention and paid for a new set of brakes 5 months after the first time we replaced them and they were the ones that did them and they didn't realize this? how was this not in their system??? read more